Went in today for two items with my toddler. Long line of customers with one person manning the…read moreregister and helping others so poor planning on their part. I went to grab one of the things I needed and found it was locked??? We are in Centerville so why is a simple screwdriver set locked? Which was extremely aggravating as I was short on time with a restless toddler. But I needed the tool so I waited in the cashier line since there was no one else around to ask for help. When I got to the front I asked him to unlock the item. He said that he would help me, but is going to ring the lady out who was behind me first....strike 1 as I had been already waiting for a while and now he wants to help others who were behind me. He didn't even ask me if that would be alright with me. He rings the lady out, which was a water jug exchange. She asks him to take the new jug to the car. He tells me to wait "four seconds"as he takes the water to her car. Strike 2 Why couldn't that lady wait until he helped me? Clearly as a black woman in a predominantly white neighborhood it was very evident my time was not as important or important at all as this white woman's. I wait then a considerable amount of time until FINALLY other employees show up out the blue. I ask one of them if they can help me and he apprehensively with raised eyebrows goes "Okkkkayy, what do you need". Strike 3 The micro racial aggression is palpable at this point. Like no mention of an apology of the very clear fact there is no one around, I need help, and no ask if I had been waiting a while. Which I have but the cashier thought helping other people was more of a priority than helping me. On top of that the second item I needed was simply a power screwdriver which they don't have in stock. What kind of hardware store doesn't have that... Overall a terrible experience. Not going back. And finding more avenues to post this review and give 1 star for one of the worst customer service experiences I have had in my life.

Prompt, courteous and accurate help. Friendly folks - like hardware stores should be!read more

Recently came here for an emergency at one of my job sites and Ace was the place and they happen to…read morebe the helpful hardware folks that their commercials tell us about. This place is a small location and inside it was dead! I had three people help me out for a simple thing says it looks like there was nothing else for anyone else to do. The price is here were very cheap! I would have paid three times as much if I went to a big box store. This place was also pretty close to me too. Overall, I thought it was more so your typical Ace Hardware Store.

Jackson woods was extremely helpful while looking for a black stone grill for my wife and I. The…read morestaff was helpful and assisted me in my purchase.

Good quality products at a great price. Bought a runner that was better than I expected! Minus 1…read morestar bc of cost for exchanging for a smaller size.

My wife and I spend a fortune at this store every year, but the customer service has been awful…read morelately. This last weekend we were looking to purchase all new bedding. Back in that section was a congregation (5) of employees looking like they were having a casual chat. A few minutes later we needed help finding out if something we wanted was out of stock or simply in the storages areas we can't reach. We putzed around looking for other bedding items for a good 15 minutes before any sales associates re-appeared. This time there were 2 younger employees congregating in that section. One was sitting in the chairs meant for customers at the desk and they were both staring at their phones. We walked up to them and stood there for a good 30 seconds looking at them (obviously needing their help) when finally I had to ask "Are either of you guys on the clock right now?". We went back the next day to purchase a few things we needed the next day. We didn't need the help of any associates, but when we needed to check out there was a long line and 2 people on register. One was on the phone and not helping anyone. The other left the counter when she was done helping the customer she was with. As the line grew longer and longer (no cashiers checking ANYONE out) we walked up where the girl had previously been checking folks out (the register light was on indicating it was open) and stood there for several minutes watching the other employee still talking on the phone. Management needs to really step it up at this location.

This place is my go-to when I need assistance with home repair tasks. The employees are always…read morefriendly and helpful. Even though you can watch YouTube videos on home repair tasks and you can order stuff online, I appreciate the valuable services they provide and usually purchase supplies from them.

Left my rewards card on the counter when I left today. I'm not going back. They've gone from…read moremonitoring the # of customers inside the store and making sure the ones in line were socially distanced last summer to letting a couple stand behind me in line without masks, move up behind me as close as they could get, and fake cough at the back of my head when I just wanted carpet cleaner. The employees noticed. Back to Amazon for me or Grieve who actually enforces the signs on their front door. I'll travel that half mile further or wait a couple days from Amazon.

I am pleased to say that I bought my John Deere z-turn from this establishment and I've had nothing…read morebut great things to say about it. I also get my parts from them as well as everything to keep my mower running healthy. Chris and Aaron are extremely helpful and professional. I highly recommend this establishment.

Friendly and knowledgeable folks. Very helpful in providing information about their products and…read moreservices.

I have been coming here for literally years. I can't believe I have never checked in or written a…read morereview. I have never had a complaint or issue at harbor freight. Don't get me wrong you can buy some inexpensive stuff here that may not last, but you know that when you buy it. Now with the above said I have not bought anything here that I have had to bring back. I have bought a backpack sprayer that was recalled, but that was an easy one. I have always been greeted when I walk in and everyone that works here is always willing to help you find things. Highly recommend if you need tools or gloves or almost everything in between.

The cashier was quick to welcome everyone, and was super friendly…read more Had an issue where they needed change so we had to wait a couple extra minutes. And he was very apologetic and made sure everyone knew. And, they Had what I needed, so that's always a plus!

I have been shopping at this store for the past ten years and was mostly satisfied until this…read moreafternoon. I arrived at the store at 5:45pm and I was trying to match a color. The employee arrived and told me they he was sorry to interrupt the party but he had to close the store. It was 6:02pm. I understand that you do not accept new customers past 6pm but those that are already inside should be handled differently, particularly when they are done and ready to purchase their paint. I would give a five stars on that employee rudeness though!

When you decide to paint the exterior of your house, Choosing the paint and the color is no easy…read moretask. I arrived at Sherwin-Williams this morning to look at The products that they offered to paint the exterior my home. The painter and I were greeted by an employee named Tony. He was very knowledgeable about the products that they offer and he made suggestions as to what would work best for the durability of the paint. After considerable deliberation with my painter we chose a paint that is guaranteed for 25 years. We then had to paint shaken, and bought paint supplies to complete the job. I was very happy with the price of the product. To pay the entire house on the exterior cost me about $360. Tony also suggested that I join their frequent buyer club and receive 10% off. Anybody would love that kind of bargain! Comparing this paint store with another paint store down the street that offers a very good product, I felt Sherwin-Williams to be a better deal. I love the customer service at this particular store offers. If you're going to touch up your exterior house paint, paint the entire house, or take on a special project I recommend you try out the Sherwin-Williams store on the corner of McKee and Capitol. Check it out! And when you do tell them Karen sent you .