When it comes to delivery and appliances, Lowes is facing real constipation issues. The guy told us they were backed up a month. So we went to home depot and got everything delivered / connected that same week. Theres never been anything that is earth shattering or really surprises me. It's just like another home depot store but the customer service is worst; at least home depot is slow on the weekends, lowes is slow everyday, whether they have customers or not. Overall it's ok. read more

This looked like a nice deal until I got to register and was told it was for square containers only, rounded edged containers of 1pt plants were not included. The sign indicates exclusions of 1pt based only stock available not container size. read more

Lowe's Home Improvement - Sign posted - Hardware Stores Near Me - Waco, Texas

The worst Lowe's store I've been in. Something needs to be done with the terrible customer service. The management here is awful. ​

Lowes delivered a fridge using 3rd party contractor and this person caused 20,000 dollars worth of damage to my property. They denied the claim for the insurance and we are left with a broken front door, damaged floor, and broken solid marble table. Lowes said it was not their problem. Lowes tried to offer us 200 dollars, the door cost more than that. Do not trust this company they hire incompetent staff to bring your items and will not offer any help or compensation. Truly sad we have to live with a broken front door that is compromised and anyone could gain access due to the damage. The delivery driver made up a wild story & the owner denied the claim. The man could not do his job without my help. He failed to secure the garage door before placing another door in front of it. His lack of concern that a person could walk in is what caused all this damage. Fougere Gordon out of Killeen, Tx is the subcontractor that denied the claim and left us with damages that will never be replaced. BE WARE Lowes response was they don't have any responsibility for the damages that occurred from the delivery of the fridge we purchased from them. Youu could face the exact same situation as we have. Lowes backed the delivery driver, so they will not have your back, they only care about theirselves. We tried to sue Mr. Gordon but the courts stated we had to sue Lowes, we do not have the money to sue Lowes. See the pictures attached and the response we got. Stay away from Lowes & go to Home Depot they told us had they damaged our stuff they would have compensated us. If you email Lowes at customercare@lowes.com they will send automated response and never get back with you. read more

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The big box hardware stores have carried the idea of DIY to a whole new level not only referring to home improvement, but also customer service. This location is one of the worst. I went to customer service twice for help with lifting shelving units and was told someone would be there and waited and waited and not only did no one ever come but looking in all four directions, there wasn't an employee in sight. I finally loaded the units myself. Checked out and then discovered I was charged more than the listed price. I went back and took a picture of the listed price, showed it to the employee at checkout and was told I had to go back again to customer service for the third time. They then had to call the manager. At no time was I told sorry or thank you. Save yourself a headache and go to the smaller hardware stores where they greet you at the door and offer to help you. read more

On November16, 2025 I visited the Waco Texas Location and bought a Teel Green Ceramic Table Lamp- Item 5742803 Lowes scanned the tag, charged my card but fails to acknowlege the purchase. I chose the size because I believe it would be less likely to fall of the table. I then cemented it on a - store purchased concrete block of approximae 10 pound weight The switch works and the lamp turns on. The tiny shade is small, flimsy and useless for any practial purpose and was inadequately attached via three loosely fitted prongs to three tiny splits under the bulb. Similar attachements are pictured in other lamps advertised on their site. Nothing but Imagination hold it in place It came off and I could not reattach it The lamp has attachment sockets for a 20th- century standard shade which the store Does Not Stock. I used an old shade having to bend the sockets to fit. I chose this DIY solution rather than submit myself to the tedious and labor intensive Lowes Customer Service. Lowes Customer Service has been poor for years, seems to be getting worse.I was once directed to the store's plumbing specialist who Knew Nothing about the routine sink fittings I needed. There are persistent rumors that the business would soon close or at least eliminate many locations. read more

We hired installation at Lowes it was one of worst experience we had to put on a screen door. Do not use Aundre he tell stories on customers and the whole team is terrible and Tyson and Lucy are unprofessional. Gary the store manger is never around. Jacob Crockett was about the only at Lowes that was a great help. read more

This is kinda a joke of a location of Lowe's. Very messy, very disorganized. Finding help is pretty much impossible. The employees all must be hiding in the back, avoiding the customers! Parking lot is a total mess, and they don't seem to care. Where is a cart when you need one?! Wow. I'll just take my business over to their competitor in town. Sad that this is the only Lowe's in all of Waco. lol. No thanks. read more

This store is the worst. It's been months since I was last in this store and had a horrible experience and called corporate office and sent letter to manager. I stopped in yesterday to try it once again and it was even worse. Employees so unfriendly, isles a mess, didn't find what I was looking for, couldn't get help and left. This manager needs to be released read more

Absolutly worthless store in 2024. No appliances in stock, no customer service on telephone or in person. Lowes of Waco used to be a stellar place but now is run like pure trash read more

If you want to buy something, you need to go outside and find your own cart in the parking lot! The staff is trained to say sorry we have no one to bring the carts inside. Time to fire the manager? read more

Worst lowes ever. Everyone is in a bad mood and really rude the worst part that management won't do anything about it

INCOMPETANCE (Waco store) at the top. Waited 9am to 9pm for delivery, never showed. Mgr Nicole had no explanation why and was unwilling to try and rectify. We all make mistakes but Waco Lowes cares zero about making something right. AVOID under current (mis)management read more

Worst customer service ever. The pro business side was very nice and professional, I will say that. The actual customer service side was horrible. Whoever you had working last night should be ashamed of themselves. She was rude, has zero manners to customers in person and over the phone. Her response when it was my turn in line was "Whatchu got?" Excuse me? No greetings or hello to any customers, VERY unprofessional and she looked like she was wearing pajamas almost. Very short shorts, she looked unprofessional and not friendly at all. I will not be back. If you can't get someone to use manners and be friendly why are they working in "customer service"? read more

Be careful ordering from this Lowe's. I ordered all my appliances for a remodel job at the Waco, Lowes. In my order was a Cosmo brand stove. The stove is very poorly constructed. Thin metal, legs don't fit into the housing securely causing it to wobble and lurch forward while using. They had no floor or model to inspect before buying. The stove has been installed for 2 months. When I called the manufacturer I could not speak to a person, only chat. After much back and forth Chat person said the installation was bad and I needed it to hire an authorized installer to check it out. I needed help finding one. I called one of the Store Managers seeking assistance. They told me they are not able to assist. They could not use the same installation resources when you purchase because the unit was already installed and kept spouting their policy that you have to report all issues within 48 hours of delivery. The unit was not installed for a couple of months after delivery - it was a construction job. Appliances don't get installed the day they are delivered. Very disappointed in this Lowe's hands off, it is not our problem customer service approach and even more disappointed that they don't even attempt to try and help when they can. My suggestion - Go to Home Depot. read more

Telephone service is pathetic! Do something about it! Going to Home Depot! Shouldn't have to spend 2 hours trying to get a human! The hard rock music you hear while on hold needs to go too! Drove an hour to buy a microwave only to get home and it's bent up and busted. Would give a 0 if I could. read more

Usually hardware stores have hardworking and helpful employees, but this specific location seems to suffer from a culture of laziness. Most employees avoid eye contact at all costs. If you happen to ask for help they first pretend to haven't heard you, and then if you insist - they immediately point to someone else, that often begrudgingly reluctantly paces slowly with a face that says they really don't want to be bothered with helping customers. Heaven forbid if they need to actually do stuff like retrieving some heavy item from a high shelf. Asked for a patio item, 6(!) employees were staring at it making excuses why it's too hard to get it, and finally after saying I don't mind waiting they had to actually do their job and retrieve it. Wow. I don't blame the employees, they probably have wrong incentives. This is usually a sign of lousy management. read more

This store has deteriorated to the point where it is nothing but a trash dump! Merchandise is scattered in many of the wrong bends and it is difficult to determine the price of any item! The store isles are cluttered and filthy with unopened and unshelved boxes stacked everywhere, even completely blocking some isles! The stores restroom was also filthy with discarded paper and trash all over the floors! The employees seemed disinterested in helping customers and most completely ignored shoppers! In years past, this was my chosen home improvement store, but Home Depot is looking better and better after each visit to Lowe's! It is obvious that the stores manager either doesn't care about the stores appearance or doesn't have a clue how to manage a home improvement store! I live in Waco Texas, not San Francisco! read more

Horrible customer service and I have spend thousands of dollars here for the past 20 years in this location, now switching to Home Depot was there last week and I was impressed the way take care of customers read more

I give this store 0 stars. This is the worst store I've ever shopped. Now when you need remolding it take a contractor at least 6 months after they give you their bid . Dont go to Lowe's to buy the materials because any left over materials Lowe's refuses to take back if longer than 3 months . well you can't get the work done that quick . They don't care they refuse to return unlike all the other stores around with the same policy they understand you can't get the work done within the 3 months.Now I'm stuck with all the left over materials I can't use . read more

They are a good store, several are very helpful when it comes to helping find certain products. The lines can back up at times bc there's not enough cashiers. They do offer a military discount which is much appreciated They do usually have everything I need in stock. Tim has been very helpful & always friendly when we are there. read more

I recently purchased a dishwasher from Lowes. Shane listened to my needs and found me one for a great price. Then my contractor recommended I see Aimee in cabinets. She helped me find exactly what I wanted in my price range. I thought I was going to have to buy stock cabinets but she was able to get nicer ones with a soft close. Then Shane helped me get a great price on a matching refrigerator. I now go to Lowe's for everything! read more

Lowe's Home Improvement - Whirlpool refrigerator - Hardware Stores Near Me - Waco, Texas

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I went in the Waco store to buy lights. I got the lights and went to the lumber section. The sales associate was nice and said hello and asked did I need help. The so called "associate on isle 14 in the door and accessories department was useless!!!. I said HI how are you. He looked right at me. He didn't speak or ask if I needed help. I said I guess he can't talk as I walked by. He said "no I dont!" OK WHY ARE YOU HERE SIR IF YOU DONT WANT TO DO YOUR JOB!!!??? The people in that store are useless! They see a customer they run the other way! read more

Anytime you call this store, you are immediately placed on hold and left there. Customer service is not this location's strong suit. Don't waste your time! read more

Planned on buying flooring. Wanted to charge us for someone to measure floors despite I already have exact measurements. Then the necessity was to see if they would have the appropriate glue. Attempted bs high pressure unsuccessful sell that got nowhere fast raising a 3k flooring to 8k for flooring supplies and labor. That's bs for the square footage and cost of flooring per square foot, type of flooring and the fact no flooring would have to be removed or hauled off for this job. I'm not paying $35 or $40 just to look in those circumstances. I declared I declined. Plus I abhor fast talk. read more

Now that I lost my left leg I understand how hard it is to get around. I went to Lowe's yesterday and they had two electrical carts in the whole place and of course they were being used. Had to turn around and go home. I understand it's up to me to buy the things I need to get mobile but you would think a multi billion dollar store could get more than TWO!!!! Home Depot is no better!!! read more

We ordered a curbside pickup at the Waco Lowes in the garden center for some pavers. My husband pulled up to the gate, as instructed from the employee inside, across from another vehicle on the side. A Lowes associate came out, pointed at my husband, raising her voice & demanding he move back. Not asking, but demanding. I came in from the store as another associate was asking me if this was our order. I said I guess, as there was another customer there, & I thought you had the receipt. The associate that raised her voice to my husband approaches me, sarcastically stating that they do not get receipts & do not know what people order. I explained that she doesnt have to speak to me in an unprofessional, discourteous manner & that we are not experts on Lowes processes for pickup. My husband then walked up behind me & told her "all you had to do was ask me to move my car versus demanding & raising your voice at me, as if you were a traffic cop". She once again raised her voice while waving her arms at my husband & asks, "well what did you think this other guy was doing over here & why would you park there in the first place? That is common sense"! He stated he had no clue where to park, was going off what the employee inside stated, had no clue what the other individual was doing there & that you don't speak to people like that. Out of nowhere, she yells out "What are you going to do, hit me!". What!!! He was standing behind me & never gave any indication of that. All this time, she is covering her name tag up with the clip board so we could not identify her ( I believe her name was Patricia but not certain) Then this associate waves us off & says Im so tired. At this point, I got upset & said "so what, boo hoo we all are". Needless to say, we were both baffled by this. Through this scene a nice young associate approached us with our pavers on the cart, he apologized for the incident & we decided to load our own pavers. When we returned home, I called the store manager to complain about the garden associates. She said she was sorry and that this should not have happened. I did explain if it wasnt addressed, ours would likely not be the only call today. She said thank you and that was it. We have been going to this store for a very long time & have always had excellent service. But as Im sure youre aware, it only takes 1 incident like this to have a negative impact & completely change a customers viewpoint of a business. While I understand that everyone has a bad day, that behavior was COMPLETELY unwarranted. At this point, we are uncomfortable visiting this store again based on this incident today & there are other stores that gladly welcome customers who are Veterans & treat others with respect. I sincerely hope that management addresses this issue & I would appreciate a follow up response. Regards read more

So I have just moved to Texas and needed a chainsaw to do small work on my property. Trim some trees, remove a fallen tree, etc. I went into Lowe's and picked up a Husqvarna 440 saw. My previous saw was a craftsman 18" that NEVER let me down ever. But I thought the Husq brand was an upgrade. NO WAY. Got it home, filled up the oil, gassed it up. And waited for the next cool day to remove a couple small trees.. really small trees. The saw worked for about 20 minutes that just quit. After it cooled down it fired up and ran for another 30 minutes. Quit. Rinse,lather, repeat. So went to other chores. All my other tools/machines work without a hitch. I had to leave the next day and finally got a chance to try it again. Same scenario. Oh I purchased two to "High Performance" chains for it. Husq brand / husq brand oil .. drive a chevy use chevy parts. Now the story... I just called LOWE'S to ask to return it.. they said 30 days! ..I told them my story and they said sorry. It's yours .. Well, I am a land owner. And need supplies.. they won't be coming from Lowe's. You don't sell bad equipment and expect to keep your customers. Just a warning for everyone else. read more

They offer a variety of good products and all that, but it is hard to get help sometimes. I understand they're busy, and I understand that they have limited time. Nonetheless, I sometimes need help, and I am often ignored. One time, I was ignored even after I called management. As a result, I go to Lowe's when I can't find it anywhere else. read more

No customer service whatsoever. I've been in here approximately a dozen times and never once was asked if I needed assistance. On more than half of those visits I needed assistance and none could be found. On my last visit I had ordered online the night before some concrete blocks (Home Depot was out of stock). I received a text the order was ready for pickup. Within the hour I drove there, and imagine my surprise that the order was not ready. I waited 40 minutes and finally pulled the blocks myself. This all stems from management. The parking lot is usually full, yet only a couple of registers are open and maybe a few associates are ever observed on the floor. Greed. I'm all for profitability, but at what cost? I guess the cost of my business read more

Lowes Waco Texas is the worse company I have had to deal with. Horrible on line service an a deliver service that is really bad. All future business will go anywhere but here. read more

Today in the outdoor the lines were long and people left after five mins to go checkout inside because there was only one cashier and he was ridiculously slow I watched as he made several elderly women take each item out of their baskets to hand to him at the register. I was third in line and not in a hurry ended waiting over 20 mins to finally get to the head of the line. I asked the cashier why he hadn't requested another cashier and I got a blank stare (Maduro). I handed him my first items and asked to speak to a manger. He called and then stood with his arms crossed a didn't react. I asked him was he going to check me out and he said No, you asked for a manager. I reiterated "what , you're not going to check me out?" he replied you asked for a manager. I asked 3 more times ( getting louder with each repeat) that he needed to check me out and he refused me service. Finally Matt (reportedly a manager) started giving me the third degree and as I started explaining Matt started word play on everything I said. I finally told him that it's the managers fault Maduro doesn't know what he's doing and needs further training to which Matt said "so it's my fault" I said "yes!" I was told to have a good day as Matt turned, walking away and brushed me off....... So either Lowes employees are racist toward Native Americans, the elderly, or Military retirees or they're simply poorly trained and motivate employees who DO NOT have the customer centric mentality. read more

Wow. I've never met such a rude manager as Jeremy. He clearly does not care about the customers and spoke to me like I was trash. Will NEVER do business at this store again! read more

Not a local person for this Lowes in Waco, but needed to order an oven to be delivered to a house there in town. Ordered online July 4, 2023, for purchase and installation plus 4 year protection plan to be delivered July 18th. That date came and went, and a new date was given of July 22nd, and then finally July 24th, from 8AM-12PM. Received an email early in the day that it was to be rescheduled. I called the main number and waited over 30 min to speak to a representative who let me know the appliance was delivered to the Waco Lowes on July 21st. I called the local store two times, once at 10:07AM and again at 10:45AM in appliances, Raymond never returned my call back hence the second call. After a third call, they let me know the oven had been misplaced and they were looking for it and would call me back and let me know something/anything. Not another word until I received a text about delivery for July 29th. Yea it was delivered, but apparently to install the oven is another appointment that each person I spoke with failed to mention to me as well as the online portion of my order. That costs even more money despite the fact that in the description portion of the oven, it clearly states "if you are replacing the oven of the same model, it is guaranteed to fit". The lack of knowledge and or caring about customer satisfaction is minimal here. I realize everyone is short handed, but I have replaced several appliances in the last 7 months and this one was full of problems. Not sure Lowes appliances will get any more of my business. Just to mention each person I spoke with was kind, but they never went above and beyond to really care. Appliance has been returned and will be purchased elsewhere. read more

the waco store is getting worse than it used to. don't do curbside because you are going to get the crap. i overheard an associate stating i don't get what they get they should come in the store. i said that was not nice and she said she did not care. i told a manager and they did not care. i go back to get my paint and i tell the girl i want eggshell paint and she states i had semi-glass. i tell her three times as she is steadily stating it is semigloss by the paint from the stripped off paint on the wall. i tell her to stop arguing i know what i bought. she tells me it looks like semi-gloss well fast forward i go to paint and i look at the can and it states it is semi-matte. i did not state i wanted semi-matte. i said i wanted semi-gloss. i call and the manager i asked for gets rude when i state i was upset and started telling her about the associate. i bet if we started picketing in front of the store they might start caring. i keep being told well they can't keep employees. that does not give them the right to be the way they are. when some of us start going off then suing when they want to call the cops they might care. i am so tired of the lack of customer service. i don't have to buy and i will not. rayleen evans read more

My mother had to get a battery for the electric gate. Not only were they unhelpful, but charged her 10 for a "core charge" in addition to the cost of a battery. This is not the first time that this Lowe's has been less than helpful. The staff are rude and not knowledgeable about what they sell. read more

I recently went here to get a key copied, not only was I astounded by the lack of customer service but by the aggression of the employees. That day I left this Lowe's simply in tears due to being humiliated when the lowe's key maker raised his voice at me repeatedly to the point where customers passing the aisle stopped out of concern. I wills never be supporting the business again, and cannot simply believe the level of unprofessionalism of this location. Do not go here! read more

Lowe's never fails to disappoint. My wife ordered an 8 foot blue oval outdoor rug. On Wednesday they said it would be delivered on Thursday. On Thursday they said it was back ordered and they did not know when it would arrive. Seeing that, I cancelled the order. Lowe's promptly refunded the money. The rug, the free rug, arrived today. It is very nice. We really love it, though unsure how they can stay in business giving away free rugs. This is not the first time, either. The online ordering and delivery system is screwed up. Hire some retired logistics Colonel to fix it. You won't be in business with this model long. Never order from the online. Ever! read more

Never again! Bought washer dryer combo $2k , paid for "professional installation " and also paid to have old washer/dryer hauled off. Ok so they were not delivered on the day agreed on and then refused to haul off old washer/ dryer. After many phone calls finally got that taken care of , now the installation was a joke and not complete, they had to come back another day to finish , which was even more time off work. What a joke , again don't di it. Find some where else to make purchases please or you will regret it I promise. Now let's get to the washer , it's a maytag pet smart. The washer sounds like it's going to fall apart, it's scary. It shakes and vibrates violently, not exaggerating! It's horrible! Almost unusable, of course lowes said no extended warranty, can't help! Keep in mind its less than 2 months old! Never again! They will never get another dime from me, they don't deserve it. read more

Customer Service with a smile is not here. At least not today. Felt like we were bothering employees today. Don't want their bad attitude to become mine. read more

Lowe's Home Improvement - Hardware Stores Near Me - Waco, Texas