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    Lowe's Home Improvement

    2.2 (58 reviews)
    Open 6:00 am - 10:00 pm
    Updated 3 weeks ago

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    3 calls, no accountability
    Suzie L.

    I called three times to speak with someone about an order. 8:04 on hold then they hung up. Called back same thing after 5:57, then I hung up on 3rd call after another 6 minutes. I'm canceling order.

    Flowers bought at Lowe's
    Scott D.

    I bought flowers , potting soil and a few other things. At self check out the clerk asked if she could help me scan items. She was very sweet and really helped. The flowers turned out great. Thanks I'll be back.

    David S.

    If I could put lower than 1 star I would. Where do I start? How about canceling my delivery of $7,000 worth of flooring because the delivery guys dropped it and damaged it?! Then was told they needed all day to assess damage and then redeliver the next day. I was called before 10am but they need all day to figure out what was damaged?? Requested morning delivery for next day since now I have to take another day off to be at house to receive delivery. Asked to be called back and given update that day, no call. I called and to get update and was put on hold then hung up on. They sent me delivery notice for next day and it was from 4:00-8:00pm! I called and spoke to assistant manager and I live an hour away from this store, two hours in traffic. Explained the delivery guy dragged the delivery on my drive way and several boxes of flooring was damaged plus some items on the pallet were also damaged. He said I could come in and exchange, why am I driving two hours to exchange items they damaged?? Terrible customer service. Here's some awesome pictures of how they packed the already damaged items and soon to be more damage items. Here's my suggestion, get training for delivery and packing guys on basic physics and weight distribution. Staff at Temple store can learn how to provide customer service and provide solutions especially when Lowes is responsible. Also how about calling back when you say you will, basic customer service 101. Spent over $17,000 at Lowe's in the past year, not any more, Home Depot is looking great for future purchases!!

    Nobody at the service desk - guess this is why nobody can be bothered to answer the phone for an hour.
    Nat A.

    Updating this review back up to 3 stars because after I left the Lowe's, I got a call from manager Paul saying he had found the item and was leaving it up near the door and that it would be free for me due to all the trouble. So I went back the next morning to get the item and of course nobody could find it and they didn't believe he said it would be free. But the manager on duty called Paul the manager at home and verified that he had indeed told me I could have it free. But they didn't verify where it was and so went about 30 minutes looking for it befor I gave up and went home. So yesterday I got a delivery of the item. I had gone in and ordered a delivery and then canceled it when I went ahead and paid for an alternative item which wasn't really the thing I wanted. Anyway I don't know If the item I got was the one I canceled or if Paul arranged for it to be delivered, but either way I got the item for free for my trouble - and considering it ate up hours of my life, I think that's nice. I hope Lowe's gets its act together. I assume they must be under-staffed or something.

    Richard M.

    New fridge arrived damaged but got 10% discount for that. Delivery couldn't set up fridge and take doors off to fit through the hallway door so I did it myself.

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    5 months ago

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    16 days ago

    The customer service at Lowe's was fantastic, inside and outside the store. Thank you all for your kindness.

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    9 months ago

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    1 year ago

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    3 years ago

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    10 months ago

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    1 year ago

    Waiting for 30 minutes to buy weed eater that is locked up. Requested help from 3 different employees No one gives a shit.

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    1 year ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    5 years ago

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    4 years ago

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    5 years ago

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    2 years ago

    Good quality, friendly staff. Their contractor credit and deals are better than their competitor. Clean and well organized

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    3 years ago

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    7 years ago

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    4 years ago

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    4 years ago

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    3 years ago

    Poor customer service and over priced. Unprofessional staff.I'll shop anywhere, BUT at lowes

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    4 years ago

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    5 years ago

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    4 years ago

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    3 years ago

    Extremely slow return service. Have staffing for online orders but no one for returns just 1 person at the return counter

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    6 years ago

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    6 years ago

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    8 years ago

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    7 years ago

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    7 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    8 years ago

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    5 years ago

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    6 years ago

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    14 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    Eric went above and beyond to include walking around the store with me to pick up items for the present.

    Mentioned in 2 reviews

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    People searched for Hardware Stores 164 times last month within 15 miles of this business.

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    Keith Ace Hardware

    Keith Ace Hardware

    4.2(5 reviews)
    12.8 mi

    Great little hometown hardware store. The staff always greet you with a hello and what can we help…read moreyou with. The selection is about the same as Homedepot or Lowes just instead of having 100 boxes of something they have 2 or 3 on the self (I think this makes it easier to find and compare what you need then having a 20ft tall rack to sort through). The prices are about the same on most items. Actually on the screws and fasteners I find Keith to be a little less on the higher quality stuff. I have gotten to the point that I buy all my hardware at Keith's before I go to get building material some place else. Again this is due to the better quality of the hardware at a more affordable price. As far as covenant. I can go online and see if they have something in the store before I stop on my way home just like the bigger stores.

    My review is for their store in Belton on Main Street. I can not locate that store on Yelp. I…read morewanted to say they are great! I was in there today to purchase a new pellet grill. I was torn between the different models. I knew I wanted a Traeger but which one? The staff was knowledgeable and friendly. I spent about an hour in the store looking at the pellet grills, asking question after question. Never once did I feel like I was bothering them. It was an enjoyable experience and I now own a new Traeger Pellet Grill. If you need anything, go here. The employees are friendly, knowledgeable and helpful. This is a great place. I am customer for life!

    Lowe's Home Improvement - hardware - Updated May 2026

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