I would like to take a moment to thank Dennis at Lowe's on Goliad Road in San Antonio for doing an amazing job helping my wife and me choose our new kitchen sink. Dennis was very friendly, courteous, and professional. He took the time to explain the features of the sink and its warranty, making sure we understood everything before making our purchase. His excellent customer service made the entire experience easy and enjoyable. I would also like to personally thank Dennis for his service to our country in the military. We truly appreciate your dedication and service. Lowe's has some of the best customer service around, and employees like Dennis are a great example of why. Thank you again, Dennis, for all your help! read more

Had an issue with new washer I bought, young lady at customer service greeted me with a smile and assistant manager Jon went out of his way to make it right.. seamless and efficient.. Lowe's has won over a new customer read more

Went to Lowe's to order some tile for delivery on Saturday the 26th of September. Was supposed to have it delivered on Monday window time 8am-8pm. Never showed up called Lowe's on Monday twice and nobody could tell me why my order wasn't delivered. Spoke to an associate named Janay who was trying her best to get me answers but again nobody had an answer for me. She had me call today which is Tuesday and for me to speak to Frankie or Misty. I called today spoke to two other people before I got to speak to Misty she to couldn't give me an answer. Horrible communication amongst there employees handling these issues and orders. So now they want to deliver Wednesday so they can have us waiting another freken day at home. I asked if they can compensate us anything at least the delivery she said no they don't do that. That I will have to send an email to another company who handles that to see if they can do anything for us after they deliver the product. I'm so freaking pissed cause we had our tile guys there ready to work today and we had no work for them. This takes time out of our schedules and the tile guys. read more

So I went with my family to pick up some stuff for my dad's work. He did curbside, while no one else is here. It's practically empty. We ended up waiting 25 minutes or more just for them to come and bring the supplies all late. They were very disrespectful and ignorant of our inquiries about the wait. We've been the other lowes but this one just seems not to be as urgent as others. Besides just that their variety of options is not as expansive as others. Too the boxes are all cut up, supplies are all dented. An overall disappointed read more

Love Lowe's in any state. We move a lot and it's always the best! The service is great and selection is great. The value is comparable to all stores like ie. read more

I visit this location regularly and I have to say yesterday's visit was exceptional. As I walked in the garden section, I was greeted by a enthused and personable young man. I believe his name is Dominic. He immediately asked me if I needed any help finding anything and let me know if there was anything he could help me with to please let him know. When I checked out he thanked me for visiting and asked if I had found all that I needed. He really seemed to care about his job and his customers service skills are something that is not seen real often anymore. I am sure he has a promising future in whatever he chooses to do read more

First off let me give a shout out to Lowe's for having a spot for the veterans. We came in looking for prices for a project. It was a tad less than Home Depot. Better luck out than competitor. Also, much cleaner than the competitor. We will go back another day to build a project. Btw restrooms are available at front of store. They do need some attention. read more

Lowe's Home Improvement - Hardware Stores Near Me - San Antonio, Texas

A very big shout out to store associate Noah. Extremely professional, courteous and dedicated to his customer's needs. My husband is a 67 year old veteran and he asked Noah for help finding an item. Noah was very patient in helping my husband look for said item going to several different aisles until finally locating exactly what we needed. A big hat's off to you Noah for helping out this veteran. Spoke to his manager Juan to let him know how much Noah's help was appreciated. THANK YOU AGAIN NOAH!! Great job!! read more

Love all my plants Lowe's had been my Library, Museum & my Disneyland ( happiest place on earth besides my home ) all this summer. Their clearance plants section gave me the opportunity to educate myself vastly, though on a limited budget, with first hand experience with a wide variety of plants which would have otherwise been very very limited if they were at full price. Great education, fun gardening experience & a spectacular variety of lovely plants. Thanks Lowe's read more

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This is the Lowe's servicing my Online order for a Fridge w/ Icemaker for Mom. These folks can't honor ANY of their times. Not the first one where they showed up Hours Late. Worse, they sent Delivery Team out withOUT a complete Ice Maker Kit (it also appears that Lowe's never heard of Logistics software as they were routing this poor crew all over South Texas with No Rhyme or Reason). SOooooooo... they said, our error, "You tell us when you want us to come back out to install the icemaker." I said today between 1-4pm because I already knew I had to be here at this house during that time. Call yesterday... confirmed... 1-4pm today. Then Driver calls me hour ago... oh, we're running late. It MIGHT be 4-6pm. Wait a minute Lowe's... you told me over and over that SINCE IT WAS YOUR ERROR in the First Place, that the SECOND delivery and installation would be at MY Convenience, Not Yours... So Yet Again, I find that I can't trust you and you Refuse to Do What You Said You Would Do. And all Customer Service has offered today is Excuses and Indifference. That just won't cut it. To be clear, Lowe's will now be relegated to the last hardware/appliance option on my list. If a company cannot honor its commitments, then they can't have my continued business. read more

I have visited multiple times and the experience is always the same. long wait times if you have any questions. This all ties to the poor management , ive noticed a line of over 10 customers with only 1 employee doing their best to help everyone. Guest services is helping no one and is 2 feet from the paint section with a clear line of sight to whats happening. The 3 employee in customer service never step in to assist instead they continue to send a code 3. I have waited over 45 minutes to an hour just to ask them to make the color I needed. I'm now going on 40 minutes since I asked to have someone sent over to help grab an item from a high shelf. I suggest the leadership look into the multiple negative reviews that have been posted. read more

I normally don't speak down, but as an employee who worked there, I felt compelled to... First and foremost, advertisements claiming to be "hiring" are a scam; earning $13.35 per hour is not worth it and they cut hours so bad I worked 1 day out of the whole week. You'll be outside with no managers checking on you and LOADS of cash in your register, so good luck getting jumped. People are so nice, and managers come in and complain about giving out discounts or codes. Employees are either tired or drained, or they are new employees who begin their first day on the job without any training. It's a terrible job unless you enjoy being yelled at by your manager over the phone because you can't come in when you have 3+ exams. MICHAEL you don't understand how college works, and you're probably not even a college graduate, sis also I don't care if your grown ass kids were in college in 1945. I never spoke up about how badly I was treated, and I have plenty of other stories, but this should be enough. If you're looking for work, don't come here. Instead, read the bottom comments from CUSTOMERS, not employees. Ty. read more

Lowe's Home Improvement - Hot water. No ice. - Hardware Stores Near Me - San Antonio, Texas

Home improvement store, dyi and if you need assistance they usually have help. I love the plants here.

We haven't gone to Lowe's as much as we used to since they laid off so many people, but after a bad experience with a cashier at Home Depot, we headed over. We first hit the stains and Sonia tried helping find us what we needed. We needed a bit, but they were shy 3 gallons. She said she would order some and we could come back in 5-7 business days to purchase. We were ok with that. Imagine our surprise when we are still shopping and here comes Sonia with the last three gallons we needed. She found some for us by going the extra mile and I thought that was awesome. Especially because we weren't upset or anything and ok with coming back. We then found ourselves in outdoor furniture and decor. We found an umbrella we liked, but there was no pricing. My husband went and looked for someone, but couldn't find one, so he asked them at the front to call someone. Charles came right over, even though it wasn't his department. He was very helpful to us with pricing and locating what we needed, while being super nice and friendly. Lowe's associates rocked today! read more

My husband and I were at Lowes on Goliad Rd earlier this week. We are considering replacement windows and needed some information. There were 2 men in the work area at the work station. One (Clem) sitting at a computer and the other (George) on his cell phone (not talking). I asked Clem if we could get assistance. He picked up the store phone and requested assistance in the area. Meanwhile, we were in the aisle waiting. 5 minutes pass and I went back to the work station. Again, Clem on the computer and George looking at his cell phone. I asked again. Clem again picked up the phone & called for assistance. I finally said, "seriously, neither one of you can assist". George says, this is not our department. I went to see their name tags and then, another sales associate showed up. I again said, I can't believe there are 3 of you and we can't get any assistance. At this time, Clem, who sensed I was getting upset, got up and only after the other associate was going to try to assist us did he even acknowledge us. I was not able to get the 3rd associate's name. We left Lowe's and went to HOME DEPOT and received excellent service there. If this is what Lowe's is hiring to staff this store, it is disappointing, frustrating to the customer, and upsetting.a I'm sure Lowes is not hiring associates to sit around and not assist customers. There was a time that associates were friendly and wanted to do anything they could to assist the consumer. I guarantee our purchase was in excess of $5K that Lowe's missed out on. Maybe that's not important to the managers at Lowe's, but HOME DEPOT was more than willing to assist and made the sale. read more

Very disappointed in Lowe's and they lost a customer to Home Depot because my Military ID wasn't enough to get my military discount. They were requesting additional information. I'm not saying we deserve a discount but require more information at the checkout. ‍ read more

I came to Lowe's for some electrical supplies and when it came to asking for some wire that needed to be cut I talked to one gentlemen before 5 PM and asked for help and I heard them say "assistance needed in electrical" over the intercom. No one came by I spoke to another gentlemen and asked for help he informed me it was his first day and would get me some one who could help. After a while " assistance needed in aisle 10" ( electrical aisle) no one came. Talked to a 3rd individual asking for help, "yes sir give me one second" and walked off. Later again in the intercom " assistance needed in electrical" no one showed up. I went to the customer service to once again ask around 5:45 and they inform me no one is working electrical until 6PM. At this point I feel I was standing there for almost an hour for nothing. I ask to speak to the manager which came out after about 5 min later which wasn't bad and helped me out with a little trouble since that is not his normal duty and was trying to remember codes for the control to make the spools spin. Finally at around 6PM I go straight to pay, luckily no line and they over charge me on the amount of ft of wire I purchased. I wish they would have informed me that no one was going to show up for an hour so I could shop around instead of standing there for an hr. I'm not even going in for a refund cause it's getting late for where I need to be already. read more

Lowe's Home Improvement - Hardware Stores Near Me - San Antonio, Texas

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Back in March 2019, I made a return of an online order that turned out to be the wrong product. I should have known that the store was going to screw up the refund because the employee was attempting to do this refund with little training and on the wrong screen. She processed the refund and gave me the receipt. Fast forward to July, and I still don't see a refund on my Lowe's card. I contacted customer service and they fumble through lame excuses explaining that there have been delays with refunds. Fast forward to September, this is after I contact Synchrony bank and they inform me that my refud has been applied to another customer's card. I sent them the letter they requested and then I get one in return that I should contact Customer Service because they are handling the matter. October, I contact Customer Service, and I am told that the case has been closed and it was closed not in my favor. I was told that I was not going to get a refund because the store did their investigation and they didn't find a problem. I guess my claim for a refund was coming from a lunatic woman wanting an unmerited refund. This is my advice to all of you who go to this store and get a refund. Demand to see the screen and make sure that your name and contact information is on the screen they are working on. Look at your receipt and compare the card number on the receipt to the one that you used for the purchase. If they don't match, don't budge! They need to care and they need to train their employees better. Hold on to your receipts until you see your refund posted. If they are going back to the store to investigate, it is probable that they are going to say that nothing went wrong, therefore you are not eligible for a refund. I have now closed my account with this company. Fortunately there is always Home Depot, Amazon and other online retailers who can fulfill my needs. Good luck to everyone who continues to shop at this store location. I hope that you are one of those who never faces a refund/customer service problem. read more

Gary from the pro services went above and beyond to help my son with his school project.thank you so much it was greatly appreciated

I'm sitting at Lowe's returning over $4400 worth of appliances. They told me they'd deliver a week ago. That didn't happen. I got an automated call at 6:44 a.m. this morning saying they were six minutes away. That didn't happen. Nobody has been able to help me on the phone. They cannot seem to get their act together. Plus, nobody here seems to care that they've frustrated me to the point that I am return appliances I've been waiting for for two weeks. If you want your stuff in an open and timely fashion with caring and honesty, this is NOT the place. I had to give one more star than deserved just to post! read more

Great store with helpful employees! Everyone was so helpful throughout the store, and the landscaping department was awesome! We got there and said we needed 80 bags of rocks, and by the time we were done getting our other supplies they had the forklift and pallet ready to load up! Unfortunately, we couldn't quite get the pallet in the bed of my truck so they HAPPILY unloaded 80 bags of rocks into my truck. Shoutout to Justin (fabulous hair btw) and the other two workers who helped! Wish I had got their names too. read more

Lowes Blowes. I have steadily increased my visits to this lowes over the years and the service seems to never change. I would see the same employee walking around looking for lonesome females to ask if they needed help, yet walk right by him and never ask me if I needed help. I am male he was a black man. I was recently looking for a cabinet and waited while 3 employees came by and while they help someone else, others who standing around waiting like myself, they turned and went the opposite way of me. One older female employee looked right at me, I had the lowes helpline on speaker to ask if they had something in stock while I waited go figure the hold time was 45 mins she was about 10 feet away but could not be bothered to help me or at least let me know someone would be right with me. One guy was helping a couple so I waited patiently and again when he was done went the opposite way down the aisle, a white guy kinda young in cabinets section. Customers have to chase down employees to help them and its rare someone even acknowledges you, unless your a single attractive female then maybe that first guy I mentioned will help you. I'm tired of this place, online stores has my business. Customer service, training and management are severely lacking. Who needs this place when you can order online, I don't need my Lowe's card anymore either. 3202 Goliad rd. read more

Excellent customer service experience Excellent customer service experience. I was blown away.The store is 3302 Goliad Rd. San Antonio, Tx. 78223 .I'm a senior so I remember when the Texaco guy came out to your car put your gas in , washed your windows, checked your oil and your tire pressure. I was in customer service for over 35 years as a property manager. So I love exceptional customer service. I had ordered a leaf blower on line from Home Depo.. It looked like a toy and had no power. It was a Dewalt so I was really disappointed. I went into Lowes to get a couple paint supplies so I decided to look for a blower. First I encountered Johnathan in the lawn dept. He was helping another customer but took the time to acknowledge (very rare anymore). He answered one simple question. "Where are the Dewalt blowers". He told me where they were so I went on my way. I approached Eian near the tools and he showed me what I had just ordered on line and explained it was a construction blower for sawdust not a leaf blower. He could have just went about his business but he told me about another blower and walked with me to that department. Since I didn't have a cart because I did not plan to buy a blower he carried the blower to the counter in front. Then I realized I could not get the things to my car without a cart. Eian went and got me a cart! It was late in the afternoon and I was tired but I left happy and smiling about these two young men. They will go far if they continue to give that kind of customer service. My motto was always...You the customer are the REASON I am here! Sales would go way up if people could just get some help. I do understand the bad reviews I see here because I hate to go into home improvement stores . But these two young men made my day! God bless them both. read more

I've had the worst experience with Lowe's on Goliad. We ordered over 20 window blinds-for our house in November 2020 and it is now January 2021 and still waiting to receive the full order. We called the store manager Jack Espinoza in November to explain our order was not complete and the ones we received were cut wrong size. He said I'll refund some of charges. We talked with him again this week after many calls to store, seems he tries his best to not talk with customers. He was very rude and stated I never talked with you before, we are still waiting for a complete order. I would not purchase any items from this Lowe's again. Customer service is the worst with manager, doesn't return calls and doesn't follow through with helping customers. read more

This was the best Lowes store in San Antonio until a coupe of months ago. The staff was helpful and the checkouts were always manned and working. My wife has a data cabling business, and often sends me to get last minute supplies. I was in a habit of going here first if we were working on the Southeast side of San Antonio, but I do better at Home Depot at Brooks citibase, or Fair ave. now. Now, very few items are where the Internet locater says they are. It takes a long time to find anything, and the staff must have been cut in half because they are not around and boxes are stacked unopened in the isles. There are only 2 self checks, and one is usually broken, and the only cashier has to handle phone orders so they can take ten minutes to check you out. Not good for someone who has a job to do. read more

No actual registers open at noon on a Saturday, just customer service and self check-out. The self check-out attendant was operating as a register for some reason and not maintaining the self check-out kiosks. He helped everyone else, even several people that come up after us, before helping to clear our items that could not be carted (which he could easily do, simultaneously mind you, while helping to check out others at his register). You'd think they'd get the hint. It took everything in me to remain collected and not just leave the items at the register. There were at least 10 customers waiting for someone to help them. On top of this, items are poorly maintained at this location. For example, I was going to buy some flowers but by the time I finished check-out all the petals were on the register. There are also signs of pests in their garden center. I'll be shopping at Home Depot or online from now on. read more

Lowe's blows. The customer service lacks in lumber department but is awesome in the appliance department.

Upon arriving today I was quite surprised that not one associate acknowledged me. There were plenty of associates around who were not busy but I guess I wasn't important enough to deal with. I came in wanting a new table saw to assist me in a project that I'm working on and after waiting for over 20 minutes with no one coming to help, I gave up and took my business to Home Depot. I guess I shouldn't have been surprised with being ignored since I was ignored from the moment I stepped foot inside the store. Very disappointing experience from a big Jimmie Johnson and Lowe's fan. read more

This store needs help. Worst Lowes in San Antonio. Customer service is lacking. Employees have no clue about the products they sell. Rating is 2 stars purely because they honor the military discount. read more

Their online website is so much helpful for the do-it-yourselfer. And the staff is very helpful for any project that the person would want to do read more

I agree worst store in San Antonio. Spent 30 minutes in plumbing to get my toilets replaced. I selected the toilets I needed and then tried to find an associate to help. I could have stolen items and prolly got faster help. It took 30 minutes to get someone to help me to answer my questions and that's only because he showed up for his shift. I asked 2 other associates to help me and both told me they were busy with other customers. Didn't even offer to call anyone. When the guy showed up for his shift I asked for the manager. He came out of the office behind the cashier, visibly annoyed. I explained my problem and he had the attitude that he didn't care. I dismissed him with a wave of my hand. His name was Derek. Hispanic man. The young men who helped me load were Carlos and Andrew. Also Hispanic. They were pleasant and helpful. Derek was too busy in his office to provide any kind of assistance. This manager needs retraining in good customer service. read more

Took a while for someone to get back to the flooring area, then could not even get what I needed. I will be taking my business to Home Depot up the street. read more

I was a regular customer at this store they have been helpful. However this time I am disappointed. The chainsaw lock stopped working on a chainsaw recently bought and I talked to an associate in the store to bring it back and bring the receipt if I had it for an exchange. He also told me if there would be any problem, to have a manager help out. So I did and a manager came and this person P..... was not helpful at all. She wanted me to call the manufacturer instead. So I took my chain saw home. Lowe's, do not say one thing an then not honor it. Beside having my time wasted (1hour and 1/2) I buy from both The Home Depot and Lowe's and never had this trouble or experience with Home Depot, so I guess I will give them my business moving forward. read more

Bad customer service on installation of countertops. Jessica is not friendly and made me feel more like an inconvenience than a paying customer. Marla gave me bad information, which cost me money. These people are so disorganized, it ended up costing me time and money. The worst experience. I am going back to Home Depot! read more

I would give fewer stars if I could. When in to pick up a few items. When it came to the last thing on my list that's when everything went bad. I needed 2 1x4x8 treated biards. After at least 5 minutes or more of looking I finally asked a man behind contractor's counter that looked like was flirting with two female employees. He acted like I was being a problem. He pointed and said over there. I told him I had already looked there he didn't care. I continued to looked asked another emloyee & he also said over there & pointed me in another wrong place. My final act was to ask another female employee & she said she didn't know but didn't offer to get someine that would. I was so mad I wanted to drop my stuff in the middle of the aisle & scream. But I told myself leave store & never return to any lowes stores.I'll give all my business to home depot. I figured I probably have spent over $3000 at this store. I'm 63 & healthy maybe live another 25 years that will add up to a lot of $ x any other customers that feel the same way I do. ARE YOU LISTENING LOWES!! read more

We went across town to buy a refrigerator because they told us we could have next day delivery. The next day I had to call the store to find out where my delivery was. I spoke to the store " manager" Santos who has absolutely NO customer service skills at all, told me the truck was full and would not be delivered, two days later after many phone calls it was delivered. The refrigerator makes a high pitch noise and needed to be exchanged, after many more phone calls they delivered the exchange to my front door out of the box and told us it was damaged! (After we had taken everything out of the refrigerator to return)! Management is so unprofessional and has no customer service skills. I will never buy anything from Lowes again! Go to Home Depot!! read more

WORST STORE EVER!!!! Horrible customer service from employees and MANAGER. I will never shop this Lowe's EVER AGAIN!!!!