Great price and selection. Knowledgable and helpful staff. No complaints at all. Made our…read moreexperience very positive. Will be returning

I did not go personally in the store but was able a ton of information from a really nice man…read more"Brian". I was inquiring about a dishwasher for my mother. Brian was extremely personable and made the purchase over the phone a breeze to accommodate my elderly Mother. I was super impressed with the customer service that we received.

I needed a specialized part for my dishwasher. The technician was very help and spent time…read moreexplaining how to install and what pitfalls to avoid.

Amazing!! There is a guy named Dave that works there that used to be an appliance repairman. I…read morehave been in numerous times working on dishwashers, washers, dryers and even some HVAC stuff. He always knows what o am talking about and has given me a lot of advice on how to properly diagnose the parts I need before coming in. You don't find customer service like this much anymore!

Family owned business, amazing service, great prices, unmatched expertise. They check all the boxes…read moreand leave you smiling like you just made a new friend. I cannot recommend this business enough!

Jlow was absolutely AMAZING! Extremely fair prices and low delivery fee. Highly highly recommend…read moregoing here for some great deals. Support small businesses and shop local with this family owned place!

Would give zero stars if possible. First scheduled appointment no tech showed up in the 4 hour…read morewindow or called. When they came 2 days later, were there for 3 minutes, and left still charging the full $100. Took days to finally speak to a "manager" who said she would look into it. Never heard back until I called. Horrible service from over the phone customer service to the on-site technician. Have not been in store but for service, go somewhere else!

This is my recent experience with Keeven Appliances;…read more I hired them to repair my washer.  The service tech completed a partial repair and needed to wait for a part to be ordered.  In the meantime he repeatedly tried to upsell me to a new washer and dryer which I did not appreciate.  Then he made several references to politics and made several offensive remarks concerning politics.  It's quite obvious He is left wing and very upset.  I told him it's rude to talk politics in customers homes.  When he made another sarcastic remark about politics we got into a disagreement.   He came out the second day and it was obvious he was in a bitter mood.  He obviously has a problems with conservatives and it appears he and Keeven Appliance are holding my political views against me.  We tried to explain to him that since he replaced the part the washer is exhibiting a different symptom; he didn't want to hear any of our input and was very short and dismissive with us.  I left him in the laundry room to repair the washer and I went to my office to continue to work, leaving him dealing with my wife for the rest of the service call. A while later I was disturbed in my office by the repair tech raising his voice, talking very aggressively to my wife, and standing very close to her while raising his voice.  I came out of my office and told him he is to never talk to my wife in that tone of voice or in that manner ever again.  From now on he can deal with me.  The Keeven repair tech continued to argue with us about the symptoms of the washer.  We were trying to tell him the new symptoms so he could adequately diagnose the problem, but he continually told us we didn't know what we were talking about.  He left failing to make any repairs as he said he didn't know what's wrong; yet he argued with us telling us we didn't know what we were talking about. Since that time I have left countless messages for the supervisors and/or owners.  I was told Barb is one of the owners, but she tells the receptionist she is not in... I can hear her in the background.  I have tried for nearly two weeks to get this resolved.  I have asked them to send another tech out to repair the washer or refund my money.  Barb and Keeven Appliance refuse to call me back, refuse to send out a tech to repair the washer, and refuses to refund my money for their failed repair.  The last I spoke with the receptionist she was defending their service tech and apparently have no issue with their techs spewing their politics in customer's homes. I do not recommend Keeven Appliance in the strongest terms.  Keeven Appliance has been given ample opportunity to make this right but they REFUSE.  I will not go away until they refund my money!!!!

I came in to do an exchange. I waited in customer service for about 5 minutes…read more Vicki was the employee that helped me and was so very kind. I told her we waited longer then expected for our delivery and she went above and beyond by also refunding our shipping costs. Vicki and I had a lovely conversation while doing the exchange. Vicki took her time and didn't rush me at all even when I had questions and she had a line of customers. Vicki made sure she answered everything before saying goodbye and calling up the next customer.

Ordered a new patio door to get installed and the lock on the handle wouldn't lock. I called and…read morethey told me to buy a broom handle to lock it! Spoke to the manager Kyle, who said everything would be fixed the next day. Now it's 3 days later and no word from anyone. The contractor is no help either. Never doing business with these guys again.

Amazing customer service, didn't feel pressured to buy anything. Ken was our salesman and he was…read morepolite, kind and informative. Good variety of new, out of box scratch and dent appliances. Great pricing and even an option to purchase a warranty. Give them a try if you are in need of appliances and want to save some money!

We came in looking for an updated refrigerator for my parents and spoke with the owner Ro. He was…read morevery professional, introduced himself , asked what he could do to assist us and directed us in the area we needed. He gave us plenty of breathing room to converse, compare and browse. He came at the right time to see if we were ok , answer questions and crack a joke. Store is very spacious, appliances consist of refrigerators , dishwashers, microwaves, and washers and dryers. Delivery time is reasonable, prices are reasonable and definitely enough inventory to fit your budget. This visit was an 10/10 and my parents are happy with their purchase!

Quickly diagnosed and repaired the dishwasher. Great…read morecommunication. We also had an oven that couldn't be repaired because parts are not made anymore. Bobby made some suggestions on where to buy a new oven.

No response. Have not honored warranty. Misdiagnosed repair. No printed estimate or receipt…read more 1. 6/3/26. Requested PACE service call (online) on Droste Road 6/3 (314) 708-6580; Nearly 12 days before response. 2. 6/15. Service call on 6/15 (no repair yet); It appeared that the "problem" was diagnosed without opening the back of the refrigerator (where the real problem existed: cracked condensation pan. But instead...a mechanical equipment Part was ordered 6/15. Quoted: $95 service call pd. $155 LABOR less $95 for labor to come plus part up to $200? Water turned off at wall. Never provided a written estimate or invoice after service; 3. 6/16 and 18. water on floor 6/16, 6/18 (even though water turned off at wall, and Ice maker not turned on). 9 days have passed since last service call. 4. 6/24. I Called 6/24; he will return call 6/25 with update. (claimed voice mail was left saying part was in; no voice mail received) 5. 6/29. PACE refrigerator repair: 3pm-5pm. 2 repairmen, one visibly upset with wife in hospital, a bit "short" with me when I asked questions. Got my repair confused with another and almost walked out thinking I was under warranty. I stopped him to make sure I paid for any outstanding balance. 6/29/26. Paid $270. Total pd $365. Expected $155-$95+200=$260 total?? NEED TO SEE ITEMIZED TOTAL. (never provided). 6. looking for PACE receipt via email on 6/29; sent email 6/30 for missing receipt. 7. Called PACE for mail of receipt; (to be mailed 7/7, expect by 7/10? (still not in mail as of 7/13.) 8. 7/8 leak still there; 9. return on 7/9 2-4pm; Condensation pan has cracks and hence leaking. Why was this not addressed on first call/repair as the real problem? Will advise (7/10 in am) on cost to replace or glue/tape!? Why am I going to be charged again for an incomplete repair that did not solve the problem and seems to be misdiagnosed? (I need to know if the original valve part replaced was actually the problem and did not need to be replaced?) 10. They claim to have a A 90 DAY PARTS/LABOR WARRANTY, At this point, I have been exceedingly patient. I expected a completed, lasting, and satisfactory repair, and did not receive it. 11. After waiting 29 days for a response, On 7/28, I filed complaint with BBB.org. I requested FULL REIMBURSEMENT for the amount paid: $365. 12. It is now 8/18/26. BBB says no response after a 14 day period allowed for the business to respond/resolve. It has been 40 days since the business last contacted me.

We needed our garbage disposal removed and a new installed. They responded right away and worked us…read morein as quickly as they could. They even had a cancellation and worked us in a day earlier! They arrived promptly. James was very nice and professional. They were in and out in 20 minutes. We'd definitely use the Adept Installation team again!

This company is not typical of companies. They actually answer the telephone, set an appointment,…read more give you the price, text your confirmation and call you 30 minutes before they arrive. They do the job and take accountability for what they fix. Very rare today! They are not the typical contractor of today. It was a pleasure having them do work for us. Thank you guys!

I felt like I was at a sale where they just bring products and sell them and get the heck out of…read moreDodge. Somehow, Dan somehow had things it seemed very low class and not what I was looking for.

Overpriced just go to your local Lowes. Warehouse full of damaged and unboxed appliances.read more