It's an ok store. I wish they had more in store than online. It's always nice to get things right there and then. But people lean towards online more so just a wishful thinking. read more

If you are considering using Lowe's Rancho Cordova for a kitchen remodel, read this first. We spent $25,842.52 on custom Diamond cabinetry because Lowe's Kitchen Specialist told us the cabinets were realistically expected in about 3-4 weeks, not the 6-8 weeks on the sign. That faster timeline is why we chose Lowe's. The order was placed May 4. The paperwork and online portal showed June 1. June 1 came. No cabinets. We had to chase Lowe's ourselves and discovered the manufacturer had sent Lowe's a clarification question needed to move the order forward. The specialist was supposed to ask us. She never did. The order sat stalled while we had no idea anyone was waiting on us. By the time the cabinets arrived June 24, we had lost the renovation window our contractor had reserved. He had other jobs booked, so Lowe's delay turned into a much larger cascading delay. Then the cabinets arrived with missing pieces, broken/chipped components, defective doors, staining/finish problems, incorrect items, reorders, and credits we had to chase. Then came the oven. We told the Kitchen Specialist we had a 30-inch double oven. We did NOT tell Lowe's to order a 30-inch cabinet. We did NOT select the cabinet. Lowe's did. Our contractor tried to make it work. The fit looked terrible, so we brought a photo back to Lowe's thinking we had an aesthetic problem. The Kitchen Specialist pulled up the oven specifications and told us there was not enough ventilation clearance and the oven was not safe to use in the cabinet Lowe's selected. That was after the cabinetry and quartz were already installed around Lowe's design. Now Lowe's is trying to shift responsibility to us and our contractor by relying on a policy we were never told about. For the first time on September 1, Lowe's told us that because Lowe's did not perform the installation, measurements were supposedly our contractor's responsibility. No one told us that before the sale. No one gave us a measurement checklist. No one told us our contractor had to verify Lowe's design. No one told us using a non-Lowe's contractor changed Lowe's responsibility. No one even offered Lowe's installation as something necessary for Lowe's to stand behind the work. We closed on this house May 6. Nearly four months later, we still cannot move in. We bought the house so our family could live together and help care for my father while he battles cancer. Instead, we are carrying the cost of two homes, including roughly a $6,000 mortgage on the new house, plus duplicate utilities, HOA, insurance, and other expenses. We have offered Lowe's reasonable solutions. They can correct the cabinetry properly, or we will even accept a smaller 27-inch oven with replacement cabinetry just to get this finished. They have refused. So here is the short version: Lowe's sold us on speed and expertise. Their employee failed to follow up on the order and caused a major delay. The cabinets arrived defective and incomplete. Lowe's selected an oven cabinet its own specialist later said was unsafe. And now Lowe's is relying on a policy it never disclosed before the sale to avoid responsibility. Nearly $26,000 later, we are still not in the house. I would never use this store for a kitchen remodel again. read more

DO NOT USE LOWE'S FOR INSTALLATION SERVICES IF YOU EXPECT CUSTOMER SERVICE OR SUPPORT WHEN SOMETHING GOES WRONG! After waiting six weeks for a kitchen tile flooring installation, I experienced one of the worst customer service experiences I've ever had. What should have been a straightforward project turned into a nightmare, made significantly worse by Lowe's complete lack of support or urgency. Installation day -- only one installer showed up. Despite paying $250 for appliance removal and reinstallation, I ENDED UP HELPING the installer move all the appliances. Unexpected flooring discovery -- work stopped. After removing the existing flooring, we discovered another layer underneath. Once again, I was helping the installer to remove flooring to keep the project moving. About 30 minutes into removal, he called his supervisor (Brandon), who instructed him to stop because the old flooring might contain asbestos. I understand the safety concern. What I don't understand is why Lowe's had no plan to help a customer deal with the situation. The installer left, telling me the project was on hold until I completed asbestos testing. Lowe's offered ZERO assistance. At this point, my kitchen was unusable. I had no appliances, no kitchen water, and no washer or dryer. When I contacted the store manager for help finding an asbestos testing service, I was essentially told it was my problem and to "try Google." I repeatedly made it clear that I was willing to pay whatever was necessary to resolve the issue quickly. I wasn't asking Lowe's to pay for anything -- I was asking for HELP. I ultimately confirmed the old flooring contained asbestos. I found a possible solution myself. That evening, I discovered that switching from tile to vinyl flooring woul the project to proceed. NO ONE at Lowe's had suggested this alternative. I immediately went to the store and notified them of my willingness to change materials. I also texted the installer and Brandon, hoping to get the project restarted the next day. Trying to contact Lowe's was another nightmare. The next morning, I heard nothing. Lowe's automated AI phone system made reaching an actual person incredibly difficult. Twice I managed to get through, only to be disconnected after approximately 15 minutes on hold each time. Brandon (manager of the Installation Co) eventually called me back but said he couldn't help and that everything was up to Lowe's. Lowe's solution? Leave me without a kitchen for another week! When the store finally contacted me, I was told they couldn't get an installer back for AT LEAST another week. I explained that my kitchen was unusable, my appliances were disconnected, and asbestos-containing flooring had been exposed during their installation work. None of this seemed to create any sense of urgency. THE RESULT: I canceled the entire installation, returned all the flooring that had been delivered, and was left to deal with the mess myself. My advice: Think very carefully before hiring Lowe's for installation services. The real test of a company isn't when everything goes smoothly -- it's how they respond when something goes wrong. In my experience, Lowe's failed that test completely. I wasn't looking for anything free. I was willing to pay to get the problem resolved. All I needed was someone to take ownership, offer guidance, and help get my kitchen functioning again. Instead, unanswered calls, no meaningful assistance, and an unusable kitchen. read more

I've only been to this Lowe's Home Improvement once and had a good experience. I came to buy some flowers in the garden center during their spring sale. One of the workers that was setting out the flowers at the front of the store showed me where they had the freshest flowers that just came in. She was enthusiastic and provided very good customer service. The garden area wasn't too busy. There was a large variety of plants to choose from - annuals, perennials, trees, etc. I bought a few colorful flowers that were annuals and a tomato plants. Many of the flowers were half off during the sale. Nicely priced. Lowe's had a good selection of plants and flowers compared to HD and Walmart, which I had checked out the prior day. I also bought a garbage disposal online for store pickup from this location, but later that day, they notified me that the garbage disposal was out of stock. I reordered from another store and they shipped it to me for free. Good store for home improvement needs and gardening supplies. read more

Lowe's Home Improvement - Colorful flowers and a tomato plant - Hardware Stores Near Me - Rancho Cordova, California

02/20/2026: Mental Note--Remember, Lysol Laundry Sanitizer is the SAME price as Costco's price point; however, Lowe's carries Lysol Laundry Sanitizer 24/7 stock inventory whereas Costco stocks Lysol Laundry Sanitizer sporadically. Aside, I purchased two chemical spray bottles and two fluorescent glow sticks for camping. BTW: I fill the spray bottles with disinfectant bleach for my humble abodes' two bathrooms; the bottles never disintegrate as well as the spray mechanisms. read more

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I work with adults with disabilities, we take some clients here from time to time. At 1:45pm in self check out a women with glasses younger long hair. I was helping a client check out while another one was looking at the beverage cart. She then yelled at my client very loudly telling him not to touch it. He got triggered and said he was just looking which he was. She should not be yelling at people what so ever especially to paying customers when he wanted a drink. They have rights and just because they have disabilities doesn't mean she had the right to raise her voice the way she did towards him. I'm leaving this review but also will be trying to message hr. Cause horrible customer service. read more

The Lowe's Return process is the worst. Furthermore, they use an AI assistant to take their calls and it is useless. I purchased a shower head filter online that was advertised as CHROME and received a PLASTIC item instead. It broke during installation of the filter cartridge. So I tried to "Schedule a Return" via FedEx. I printed the label and repackaged the item - then was told to return it to a Fed Ex DROP OFF location 16 miles away. In other words, I scheduled a refund, not a return pickup. I called Customer Care; no help. After waiting 35 minutes (on hold 3 different times during one call) for someone to answer my question, I found myself suddenly transferred to "Curb Side Pickup" - which is to PICK UP orders at Lowe's NOT schedule a curb side pick up from your home. At least with Walmart, when you schedule at FedEx pickup, they pick up the item from your porch. 1) False advertising of a Plastic shower head filter as Chrome. 2) Misrepresentation of scheduling a return via FedEx. You aren't scheduling a PickUp - you are scheduling your Refund amount. Fool me once: I will not be shopping at Lowe's again. read more

Rita is a real gem. I arrived 15 mins before closing for an (admittedly large) pickup order and she decides to greet me with "are you here for a pickup" followed by a sigh and a disappointed look. I elected to take the high road: smiled and asked how she was doing today. My face probably changed after her terse response and having a waited 10 mins now for the items, became she then asked "are YOU ok?" (I left it as "yes, thank you"). The forklift finally arrives and she asks "customer, are you going to help load?" I guess she's in a hurry to get home and she probably had a harder day than I did, so feeling a bit sheepish I began to help the young gentleman loading my trailer and then quipped with a smile "you do work here, right?" "Not a loader!" she says. Figuring she got her jab in and I got mine, I went on minding my own business as the last items are being loaded when she follows up with "I also don't work for you". The conversation ended with me asking "what is your name, ma'am"? I am accustomed to setting my customer service expectations as low as humanly possible when shopping big box stores, and honestly wouldn't have thought much of Rita ever again if she hadn't decided to uselessly linger near the loading area asking me to load my own purchase. The second star is for the other employees helping, who were delightful otherwise. read more

This is my go to location for Christmas decorations. Every year I come here to scope out the latest stuff. Came here the other day and they already have Christmas stuff out and it's only the first week of October. I bought only a few things but I need to go back and get some more. read more

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Great store but all the shady people in the parking lot takes away from the experience. One guy walking up, I assume just being a good friend checking all the doors on the cars between the bank and Panera (just in front of Lowe's). Another guy in all blacked out windows just a good place to be. Don't think I will be an evening shift shopper here anymore. I used to really like going there too... sad read more

Lowe's Home Improvement - Shady character #5 - Hardware Stores Near Me - Rancho Cordova, California

We ordered a 300 series Bosch dishwasher which the order number ended up changing to a series 100 before delivery took place for said dishwasher. Elijah and zeff were fantastic in assisting us. We had to wait for the dishwasher to be delivered, and ultimately decided it was a 100 series. They honored the original price and ordered us an actual 300 series, which was delivered much faster than the wrong model. Thank you Lowe's for having fantastic customer service! And thank you Elijah and Zeff, for going above and beyond read more

I just had a very nice shopping experience at this store. A friend had told me about a good sale on small chainsaws that were being closed-out. Armed with just that bit of information, we sallied forth. The Lowe's employee in the yard tools section helped us immediately find the electric chainsaw that i was looking for. He also gave thorough information in response to a few stray questions I'd had. Very knowledgeable, informative, and friendly gentlemen! We were able to accomplish our errand in a very short time. It was very pleasant. I'll be sure to look for that employee in future trips there. read more

I had a terrible experience with Lowe's today. Never going back! I bought a discounted freezer due to cosmetic damage. The sales person, D*** was rude, condescending, and not helpful. He told me that there was no warranty. I wanted to make sure it worked before purchasing. I was not going to pay for a giant "paperweight ", if the freezer didn't work. I asked to speak with the manager before purchasing, but D*** was declining to get a manager. D*** told me that I "wasn't listening" to him. I told him that was rude and insisted on speaking with a manager. After speaking with a manager and getting assurances that there was a 48hr return policy, I paid for the freezer. Then D*** didn't want to help me secure the freezer in my truck!! Very disappointed. This is the VERY LAST time I am setting foot in that store!!!! read more

Lowe's installation department and plumbing department is the most incompetent people I have ever come across. I strongly advise not to hire or buy anything from this store. I bought a sink and faucet and also purchased both items to be installed by Lowe's installation services the items were purchased Dec 30th it is now February 9th and the sink and faucet has still not been installed. The installer has failed to show up for 3 different scheduled appointments with no phone calls to let me know they were not coming, no phone call from Lowe's either. So who ever is reading this be warned. read more

This Lowe's wood cutter is always out of service. Call before you come here if you're coming for this service.

This is a shout for Regina! Employees like Regina is what makes Lowe's Home Improvement Special. I met Regina this morning in the Garden Center. Regina's warmth felt like a hug! Regina turned my stressful morning into me being in a good mood after meeting Regina... Thank you Regina for being such a wonderful person! read more

This stores changes how they enforce their policy every time I come here. A guy named Owen wouldn't cut a piece of $4 wood without me paying for it first. Fine, first Lowe's to say that out of the last 5 times. But after I complete my shopping, I go back, and the dude doesn't even check for the receipt. lol What's the damn point? read more

They have no employees. We asked for help twice and waited in the aisle for 15 minutes. Then when someone came they could not help us. The manager Sean even came to help with a special order and he had no clue. There was no one in the entire building that was able to help us to make a special order. After 40 minutes we left. read more

Horrible customer service. I ordered a refrigerator from Lowe's. I paid Lowe's in full. And the refrigerator was delivered with scratches on the front door. I called Lowe's to rectify the situation and I'm being told I have to call a third-party they can't help me. read more

During this time of pandemic our fridge broke so it took couple locations until we visited here. With no one around and sales clerks talking to each other while we are standing there looking at them like we do need assistance for purchasing a new fridge waited for 15minutes ?? They were out of stock with a 3 week wait for most kitchen appliances. We found one that we really liked and their prices were reasonable and was finally able to sit with our sales person and set it up for delivery. Thanks for the help even if it took awhile , experience not that happy this visit with customer service sorry. read more

Lowe's Home Improvement - Hardware Stores Near Me - Rancho Cordova, California

As a bona-fide Halloween loving family, we stopped by this Lowe's location looking for foldable doors, and wound up shopping for Halloween decor in August! What I want to suggest for this. They carry a nice selection of indoor and outdoor decor. Lots of Nightmare Before Christmas themes. Inflatables, of course. Skulls. Lots of light up accessories. ONLY THING, if not purchased between August - September, by October, most of it will be sold out and Christmas decorations will be in full effect. So, if you love Halloween month as much as I do, purchase early! read more

Lowe's is my go-to for all things lawn and garden. The quality of their supplies and plants is consistently excellent. The value is unbeatable, and their staff is always ready to provide expert advice. My yard has never looked better, and I owe it all to Lowe's for their top-tier service and products. read more

i was already having a long day and before leaving my car wont start, so i went inside and got help from the gentlemen Jasper. he went avobe and beyond with his hospitality and we ended up buying a battery charger that he recomended me to use and he even went out there and helped me use the charger. good men Jasper works here and he is willing to help you even if he is already busy Thank you so much! read more

Beware! If I could possibly give this business l zero stars I would. I have had a horrible experience with recent purchase of an appliance suite. Dealing with unresolved issues for over 2 months. It's extremely difficult to speak with an associate over phone. They claim system issues. Left messages for 3 consecutive days, with no follow up. Had to literally go to store to try to assist in getting issues resolved. Order issues, delivery issues, refund issues are some of the things I am facing. Third party service they employ are atrocious, totally incompetent and unprofessional. My stove was installed improperly ( not up to code). Had to be corrected. Was charged hundreds of dollars for work missed by installers. I had to get corporate office:customer care involved. Created a claim twice. Although I have frequented Lowes for over a decade. Have a Lowes credit card and Pro business account, I am extremely hesitant about doing further business with them. Sincerely, Disgruntled customer read more

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DO NOT GO THROUGH THEM!!!!!! got flooring and wasn't correct then they wouldn't come pick it up so we had to drop it off. took them 2 weeks to say we can bring it down. the 3rd party pick up driver said he would be there 5 times and showed up only 1 time. the tile was 1/16 of inch off. and correct on one side. then proceeded to say there was no proof the time got dropped off when we did and it's been 2 weeks since the tile was dropped off and no refund has been processed or given back. DO NOT GO THROUGH THEM!!!!! read more

See photo attached. Delivery window says 7:30am to 11:30am. Now, at 1:30pm we still wait for delivery. No one at Lowe's knows anything. "Third party delivery company". Hey Lowe's, you do realize that this lack of responsibility and lack of accountability makes you guys look real bad, don't you? After all, it's not the 3rd party delivery service receiving one star now, is it? UPDATE: The appliance was finally delivered at 2:15pm, almost 3 hours past the delivery window. I felt a little sorry for the delivery guys. I don't know if they are out f'ing around when they should be delivering or if the dispatcher is at fault or if Lowe's is incompetent. I told them I was sorry but I could not tip them as they were so late. They turned around and walked out without saying a word. Kinda awkward. Anyhow, thanks Lowe's! read more

Lowe's Home Improvement - This is the data provided for appliance delivery. - Hardware Stores Near Me - Rancho Cordova, California

Evening folks, I gave 5 , the customer service very helpful every time I go in. Lots of selections when looking for particular items. Prices are comparable read more

I bought washer on clearance and they promised 48hours for return if I don't like it or if something is wrong with it. LIE!!! Appliance man refused to open it from the box, when I asked before I bought it. He said, he won't be able to sell it if he'll open it. Also, he assured me, that it's brand new, never used and it's just special order and nothing is wrong with it. I trusted that old man, but you learn from my mistake. I bought it and when I brought it home and opened, I saw huge dent on the side! I brought it back to return within a day and was told that it's clearance/ SOS product and it's sold AS IS.. no returns, no warranty. So, they refused to take it back ~35 hours after I bought it. I let my business credit card dealing with them. This is the worst Lowe's I shop in 20+ vears. DO NOT BUY CLEARANCE APPLIANCES HERE! read more

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I ordered a sliding door installation in mid October at the store. The door section person had just left for lunch in mid afternoon and there was nobody who could help. I stood there for about 45 minutes. There was another customer who actively complained and we finally got a couple people to help us. By the time she returned from lunch, I selected the door and ready for a contacting process. She took over and after everything was over, I shopped for other items and the bar code wasn't shown correctly at the cashier. The woman at the door section was again gone and the cashier paged her, waited for another 15 min, and it turned out she needed to redo the paperwork. I was in the store for about 3 hours total. When Lowe's finally contacted me that it's ready for installation in late January and it was scheduled for mid February. The installer called the day of the installation that Lowe's forgot to order locks and if I wanted it to be installed without the locks. Heck no. So I'm still waiting. I emailed, called for an update and they keep saying 'tomorrow'. I paid almost $3000 and waiting for 4 months. Never again, Lowe's , never. read more

I'm an instacart shopper. some stores do not let us do self checkout Lowe's being one of them, there were no registers open and 3 lady's just standing talking by self checkout. they then looked at me like i was stupid and sent me to customer service, where a lady was by herself processing returns. i then turn and Rita(the lady that sent me to customer service then open a check out WHILE SHE WAS DOING NOTHING) opened check stand 5 to help someone else out. i had 4 items (3 totes and a soda). the customer service here was absolutely fucking awful. i would not wish this store on my worst enemy. Have a good day Rita. read more

My fiancé and I came 15 minutes before closing to grab a ton of pickets for our fence project this weekend. We had about 100 on our cart. Gabby went out of her way to check us out at the register. After we checked out, my fiancé and I were loading the pickets into the trunk. Patrick approached us and went out of his way to help despite the store being closed! Easily the best Lowe's we've been to. Thank you Gabby and Patrick!!! You two are truly all stars! read more

We purchased appliances from this location for a kitchen remodel. The fridge, a Samsung, started to leak on the floor not long after installation. After two visits from a Samsung-approved repairman, he told us the fridge couldn't be fixed -- it had to be replaced. This was over a month ago. Despite weeks of correspondence, Lowe's has not replaced the fridge or made any effort to do so. They usually tell us we need to call Samsung to get more information (often information we've already provided), and Samsung tells us to call Lowe's. Our fridge continues to leak, and we have had towels all around it on the floor for well over a month. Bottom line: The location is fine for a light bulb or cleaning supplies. But take serious caution before buying anything serious here, like appliances. They will not uphold their end of the bargain. read more

This location was convenient with where I lived, but the prices are higher than Home Depot and the Customer Service was always lacking knowledge in their products. * Large parking lot. ** Bathroom is at the front of the store. *** Received mixed information from Customer Service online, over the phone, and in-person with this location. Shipping appliances through the store vs. online read more

If you noticed this location has slightly better reviews than the others. Probably because the staff here probably better service. That has been my experience lately. With the warm weather and need to knock out some home improvement projects, Lowe's has been pretty good at providing me with what I need. Ordering items online and picking them up has been a breeze. Quite often it's been my experience items are there before I expect. Service has been really good too. Price points are fairly consistent with their competitors. read more

I really tried to give Lowe's a chance, but every time I thought it couldn't get worse it did. In short, it took about 10 weeks, a dozen unreturned calls, incorrect info, and two wrong deliveries to get three simple interior doors replaced. If it were not so frustrating, it would be comical. The best part of the whole thing was my installer who was kind, polite, punctual, and aghast by how long this took. Store manager Shawn? A joke. Never returned any calls (started asking for him after 5 unreturned calls). When I finally did reach him, he asked three questions, asked me to hold on, then transferred me to a line where a person asked what I could do to help. He had made no effort to help fix. I do not expect that I will ever visit this store again. read more

Hi-ya! Really frustrating recently...we've bought 2 washers, and 1 fridge from here and previously there haven't been any issues with the purchase and delivery. But this time we really needed to hone in on the time and when I called into Lowe's (this location's) management staff was terrible. Same with the guy who kept transferring me to a dead line, disconnecting. I simply wanted to know if the delivery day/time was confirmed...instead I was told that somebody would pick up the line when I was transferred and/or just the disconnects were bad-bad. I bet they were short staffed, but it was just terrible. I wasn't even rude because I was fearful of retaliation since they had all of our information! Anyway we'll go back because the prices are good, but this was a really poor showing of customer service when the staff doesn't have to actually see or face somebody. Not good. read more

Bought $8,500 worth of kitchen appliances with full installation and haul off of old appliances. Here is how it turned out. They delivered the washer with a large dent - They fixed it but I had to take another day off work. They delivered the stove and refused to install it "We don't do gas" They delivered the hood vent/microwave combo with no blower motor so I sent it back with the installers and am still awaiting credit for it. They did not haul off the appliances until they came back with an unbroken washing machine. No more Lowes, I am done. read more

Me: shouldn't I just wait for the July 4th sale Sales guy: no problem we price match July 4th weekend comes and the dryer is 100 dollars cheaper Customer Service: Sorry we don't price match on special orders There's a reason why Lowe's is making profits. Smart business tactics with a smile and I fell for it. Be careful with this business question everything and read the fine print. Also while I'm at it they delivered the dryer to the wrong address while I was on vacation. Sales guy said he would personally call me to arrange a delivery date. They deliver on their own terms and when it's convenient for them just so you know. read more

Only time I'll ever write a review. Purchased a washing machine during a move and the hose was damaged while moving. After going through a whole week and a half redeal trying to find a replacement hose, and being told by staff at Lowes to visit an external webiste which did not help, I revisited Lowes while I was about to give up and asked for and explained all the options I had exausted. Luckly I talked with their employee John in the appliances section and he was not only able to understand the frustration I was feeling about this part and the run a round I was getting, but was able to assist me in securing the part I needed. I really appreciate Jonh, dude did me a major solid and saved my night. I wish I was able to by him a beer, but instead I hope this review finds it's way to management so he can be recognized. Also, three of these stars are for John, one for all of the successful shopping I've done there, and I took one away for all the employees who told me to look somewhere else. read more

Despite Joe K's bad experience back in 2011, I have ended up shopping here a few times with him and my dad. I like it's location which allows for a large roomy warehouse style store and plenty of parking. Several other businesses that include some popular restaurants border it's vicinity. The interior is filled with all your expected home improvement and landscaping products. It is well maintained, organized and stocked with anything and everything a do-it-your selfer, handy man or general contractor hopes to find. Often, a nice alternative to shop at when competing home improvement stores don't carry or run out of what you need. So far it's been a pleasant place to visit since the store is somewhat new and the locals may have not yet discovered it. Employees take time to ask if we need help, and we haven't had to fight any crowds of people. I don't mind driving the extra miles to shop here over the Elk Grove location which is closer to my house! https://www.youtube.com/user/Lowes read more

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