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Lowe's Home Improvement

2.0 (201 reviews)
Open 7:00 am - 9:00 pm
Updated 1 month ago

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Reviews With Photos

Anthony A.

Lowes hasn't caught up with the other home improvement store chain. The ability to find anything on the app and get my veterans discount makes it nice over there. Here, you have to walk around the store and hope to find someone to help. At checkout there was only one person working. Too many people to help checkout for one person to handle. They can use a little more help here.

Leona T.

Ask for Josh when buying appliances! He's a nice, friendly, and knowledgeable guy. He helped me price match and get the best deal on my cooktop, will definitely be going to him for any of my appliance needs.

Quinn A.

Fridge died and when that happens you gotta do what you gotta do. Went to all the usual places as well as Bosco and a couple other independent appliance stores. Settled at Lowe's for the price and quick delivery. Got there early and lucked out with the best sales associate ever. Knowledgeable. No time wasting nonsense up selling extended warranty shenanigans. Thanks for that. Got out quick and could have had the refrigerator 2 days later (the day after was a holiday and a pox on you if you had anything delivered on labor day), but needed to do some deconstruction to the space, so we chose 4 days out. It arrived today and installation took 20 minutes. We had a four hour delivery window and they texted us when they were within 20 minutes. Perfect, really. Great experience. Would recommend.

Some examples of scratches and missing paint

Working with Lowe's to install interior doors and closets was the worst experience by far than any other work contracted at my home. It began in December 2022 and was not completed until July 2023. I cost approximately $8,200 for product and installation. One door had to be returned to the fabricator twice which caused extreme delays. Once the door was finally received for the third time, it took additional months to get Premier Services Grp to organize the contractor's to install the door. There were several appts made that conflicted with my work schedule and then would be rescheduled w/o asking what days would work for me. Then finally when one would work out, it would ultimately be canceled for no reason. It was extremely frustrating dealing with this. It was recommended to have the doors painted prior to arriving at my home to be installed and I would NOT recommend this. All but three doors had chips, scrapes, scratches and dents. This was either caused by the installation or prior to. I did not inspect the doors prior to the installation but it doesn't matter. All doors should have been free from blemishes, chipped paint. The quality of the doors was average and the paint was only one thin coat. The edges of the doors were rough and need to be sanded down. I requested a partial refund for the additional paint cost to some of the doors and was sorely disappointed with the response (mostly lack of) from Lowes. It has been several months now that the claim was initiated and never, not ONE time did a manager contact me to resolve this. I have had to call several times to follow up and was promised returns calls that never happened. It is estimated that each door paint cost was approximately $100 dollars per door, however the work order does not itemize this cost per door. I suggested a fair and equitable resolution would be approximately $600, however they only offered $250. These affected doors have to be repainted. You can't just touch up areas that are missing pieces of the paint and not notice the touch up. They have to be filled, lightly sanded and repainted. Never again!!

They used plastic molly bolts to attache my custom kitchen cabinets

I had a kitchen remodel done by Lowes. Three years later, the cabinet over the refrigerator fell off the wall. It had been hung on the drywall with plastic bolts. After a month of being given the runaround, Susanna Mora called to say Lowes wasn't responsible because it had been over two years, and they no longer worked with that installer. From a customer service standpoint, it might be better to send someone out to repair a seriously defective installation, and she said that is not their policy.

My restained deck

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Terrible customer help. bought a fridge and it did not come with a power cord. and they basically said "oh well"

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Review Highlights - Lowe's Home Improvement

Barry handed me the exact parts I need, told me he did a lot of plumbing, and was a building inspector...

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Hippo Hardware

Hippo Hardware

4.1(139 reviews)
5.0 miBuckman, Central Eastside, Southeast Portland
$$

I love that this store exists. They've been around Portland for almost 50 years. They are a salvage…read morestore specializing in hardware, lighting, and plumbing from 1860 to 1960. Really, I see two use cases for the store: 1. If something breaks in your old house, you can bring it in to show to them and see if they have a replacement. 2. If you have time to kill and want to get lost, you can wander around their giant maze of a store, looking at stuff. I'm not sure the store is organized enough to be useful for large projects. For example, if you wanted to get a full set of cabinet knobs, or multiple windows, you may or may not be able to find matching ones of them all. But if you want one of each to replace your current ones, sure! That said, staff has always been great. They do their best to help and know the store better than anyone. So if you're looking for something specific, it's worth it to ask. You can email in with pictures and they can look around for you. They accept returns for two weeks which is great because sometimes, no matter how many times you measured, what you got doesn't fit. Some of the descriptions on their website that really ring true: "we are mostly just a wacky junk store" "it may take many days to take a good rummage around" "we offer assorted collectibles, trinkets, whatnots, and whoziwhatsits" And be sure to look out for hippos of all kinds distributed through the store! Maybe a fun scavenger hunt for kiddos?

This store is a Portland institution. Recently they made a plea to the public saying they were…read morestruggling financially and please support local businesses. I agree and when I needed a small item, this is the first place I went. The woman working was rude and unhelpful, so I left. Upon leaving, I saw racist graffiti on the pillar of their store. Two weeks later, the racist graffiti is still there. It's too bad they choose to leave it. Poor experience overall for sure. * edited to one star: hi again Steve. I removed the previous review because of your reply that named the employee I complained about. I cannot allow her name to be used, it's unethical. My behavior is, as always, honest and completely unproblematic. How about you erase the racist graffiti, or do you not even know Billie Holidays music?

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Hippo Hardware
Hippo Hardware
Hippo Hardware

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Broadway Ace Hardware - We kept a lot of the historic charm of the building when we did the renovation. These bricks are almost 100 years old!

Broadway Ace Hardware

3.9(60 reviews)
4.1 miLloyd District, Broadway District, Northeast Portland
$$

I bet it's a blast to work here. The man at the register was talking excessively to customers to…read morethe point of them trying to walk away, looking very uncomfortable. I placed a pick up order from online and the cashier called the pick up order to be brought forward. The customer service and cashier argued back and forth about whether or not I even placed the order or was at the right store. I confirmed the information through the cashier while he was quite literally hacking up a lung. I can only assume how condescending the customer service people were with how the cashier was also sour to me. Eventually someone else came up to take the line and told me I could go back and they'd fulfill my order. Dumb and dummer were trying to redirect me to purchase a different bag of salt even though I'd already paid for what I wasn't getting. The system ace hardware was pretty stupid and this review isn't about how they couldn't fulfill my order, I don't blame the customer service people for the mix up because that was out of their control. The customer service employees (several. Very braindead expressions) just shrugged and said the only thing to do was cancel the order through my phone. Thank you for reading this novel of a review. Probably a sitcom working there and free entertainment to shoppers. Expect no service. A man was also waiting (from the time I arrived in the store until a little before I left) for a case to be unlocked. Surprising it took so long to help the man considering the group of 19 year old alternative kids in the back.

Service, service, service!…read more Why shop local? Knowledgeable, friendly, escorting, smiley, sleuth-like service till your question is answered. Find it at ACE. When folks say it is cheaper at the big box corporations ~ for the most part everything needed is usually found here and a closer drive. The local neighborhood community relationship is what keeps us coming back here. Something different when the staff call you by name and say see ya next time. This place gives better service than most restaurants and do not expect a tip!

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Broadway Ace Hardware - Storefront.

Storefront.

Broadway Ace Hardware
Broadway Ace Hardware - Classic photo

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Classic photo

Lowe's Home Improvement - homedecor - Updated May 2026

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