The main store at Lowe's is still closed to the public but the Garden Centre is open! They're even open till 8pm making it super convenient to stock up on supplies whenever. The Garden Centre has been meticulously sectioned for appropriate social distancing. The lanes are pretty narrow between the rows of plants so most of them are one way only. The signs are at eye-level so it's hard to miss to know which way to go. They even have a disposal station for PPE at the exit for used masks and wipes. All of the employees are Lowe's are super friendly and took the initiative to find out if we needed help. I did some research online ahead of time to see if they had the specific products I wanted in stock at this particular location and they did! Lowe's was the only place that had the bulk sizes of Pro-Mix soil in stock. The product was on sale but the sign hadn't been changed yet. An associate was able to scan the item and let us know what the updated price was. One interesting thing that I saw was that there were torn bags of mulch that were heavily discounted. It was made clear on the sign that the bags were opened and they were separate from the new bags of mulch so you won't have to worry about accidentally getting an opened bag. I had a really pleasant trip picking up gardening supplies! Highly recommend coming to this location for gardening goodies. read more

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Noel from plumbing was a great help and polite and just excellent customer service.

I find Lowe's has a similar selection as Home Depot but some of the quality of products are better here. I find I come to Lowe's more often for every day needs, although Home Depot is closer. The service in both places isn't great. I can't say one is better than the other. Usually when I need someone there isn't anyone around. Airmiles rewards help. I've bought appliances, faucets, wood, my nest thermostat, etc here with no problems. I just recently rented a carpet cleaner with no problems. Most of my tools accessories I've bought at Canadian Tire. They have the best deals on things like drill bits, screw drivers, etc. But Lowe's has what I need the majority of the time for my weekend projects. read more

Item was misplaced and different price manager couldn't honour it. Bad experience won't be coming there anymore. Very bad customer service.

really not pleased with the flooring departments ability to install me a basement full of carpet would not recommend this branch to anyone else. No one there is accountable for their actions or lack there of read more

I was in the Pickering Lowe's store (paint department) and explained to the personnel that I wanted a slight tint added to the primer I was about to purchase so that when I painted my garage walls with white exterior paint, I would not be "white blinded". The lady seemed to understand my request. I was horrified with the finished product as the tint was not "slight" as requested...It was very dark battleship grey! I brought it home to show husband (second opinion) who refused to use it as it would require 2 coats of white exterior paint, which is very pricey, to cover. I then called the store manager, Paul to see if they would remedy the $120 store error. He said that it is considered a customized colour and since I paid for it and left the store that it was too late. The error was not on my part as I had fully explained my intention. I would expect that a paint store rep would know how much tint to use. In our experience, Lowe's box store paint reps are insufficiently trained. Furthermore Lowe's will not remedy their errors. Save your money and go to a qualified paint store. It will cost less in the long run. Lowe's paint clerks unfortunately lack basic paint colour/tint knowledge and their management does not stand behind their errors. Definitely, never pay for or leave the store with their paint product if you are uncertain! Shay read more

I'm hoping the manager at this Lowes location reads the Yelp reviews... I have no issues with the products - Lowes and their competition, Home Depot carry an acceptable selection of many products. I was however very disappointed with the staff today. At the checkout, there were a number of staff standing around having a nice chat with each other, while customers waited in line for the single open checkout. When they eventually opened a second checkout, i said 'thank you' once my purchase was completed...no response. I said 'thank you' louder and got a 'you're welcome'. There are choices out there - HD and Lowes are pretty interchangeable. I would suggest you require your staff to express an appreciation for customers choosing Lowes. Appreciation of patronage is a nice touch and encourages people to come back. The staff today acted like they wished they were someplace else, and like they wished the customers were as well! read more