We ordered cabinets (made by Kraftmaid) from our local Lowe's, we shop there a lot. The sales associate, Ruby, would earn a 'ten' in her efforts to be sure our order reflected our wishes, and her attention to detail. The installers, who work for Embry, Joseph and his team, were spectacular a 10 for sure! But there were snags, all originating from Kraftmaid, which created delays. We are not exactly 'finished yet, but overall we really like the transformation in our utility room. Hats off to Lowe's for providing this type of service, to Ruby giving us all the time required to get it right, and Joseph for making sure it was properly installed, and being honest about defects and how to address those! read more

Lowe's Home Improvement - Utility Room with new cabinets - Hardware Stores Near Me - Pearland, Texas

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Great prices and clean store. Most items are clearly labeled and there is a online map just in case. Could not locate leather cleaner. Asked an associate in pating who gave me directions. Then, heading towards the crates. Heavy duty, gold top and black box, and better than the clear ones that break faster. I even dropped the heavy duty ones a few times and not a scratch on it. Used my veteran discount & self checkout included staff that scanned our items. Also picked up some garden soil on sale. Make sure to wear comfortable shoes because this place seems larger than small town. There is plenty of parking and they even have some parking for veterans. read more

Lowe's Home Improvement - Entrance - Hardware Stores Near Me - Pearland, Texas

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I tend to prefer Lowe's but my husband likes Home Depot. So, we went to both to look for new appliances and home remodeling supplies. No associates asked us if we needed help, and when we asked they referred us to their website. In contrast, an associate in every Home Depot department we went to, asked us if we would like some help. Home Depot wins the customer service award today. read more

This Lowe's does Not have a clearance plant rack. This is, in fact, the #1 reason I ever visit Lowe's.

Besides the terrible customer service and employees that do not care about customer service, I will explain the straw that broke the camels back. I rented a sewer auger to clean my clogged drain. When I used it, the machine worked in forward only and I could not retract the the 100' of coil. I called the rental department and the guy had zero technical advice, not a technician available to potentially help. During the wrapping if the coil around the machine to return, the electrical box fell apart from previous repairs. When I brought the machine back, they wanted to charge me and I asked to speak with the manager. The manager took exactly 1 hour to speak with me and then she said, sorry your 4 hour rental has completed and I owe the fee. Me? I canceled my credit card because the machine was in disrepair and they are now having creditors calling me to pay the bill on a piece of equipment that did not work. They knew the machine had issues because it had all sorts of tooling marks on it from previous repairs. Do not make the mistake of renting tools or having other customer service issues. They stick together like gang members there and they will ensure you waste your time trying to get them to do what is right. Dontshopatlowes@yahoo.com. read more

Attempted to get flooring installed. Unless you enjoy being put on hold and listening to elevator music, choose a smaller more efficient company where the employees are competent. read more

They have some quality products, that's what gets them two stars. Unfortunately their service needs work. They are either understaffed, or they just aren't there. One or the other. Both are bad, and neither are my fault. First order, I was given a date and told to show up. I took a half day to do this. Products were not there, I wasted time, effort and money. That's a problem for me. Second order (today). I made an online pick up order. They showed it being in stock. I get an email that my pick up is at another location. No call, no choice whether to drive out to another location, or have them transfer it to this location to pick up. Not very friendly to your customers. Not having an accurate inventory account is again not my problem. Driving from Houston to Baybrook is a problem. Do better. read more

Lowe's Home Improvement - This was a self install. The flooring, and stone for the mantel accent wall came from Lowe's. - Hardware Stores Near Me - Pearland, Texas

This is actually ZERO stars. I just can't post it without stars. On May 5, I purchased a Genie 7055 TKVE garage door opener for my new home. I've had one before and it worked fine. The sales assistant asked if I would like to purchase their warranty. I asked, "would I have to call the actual Genie company"? I was told no. For $59.97 I bought their 3 yr warranty and they had a $99 installation special. I received only my receipt. That's it. A couple of weeks later it was installed. Since that day, there have been issues with it . Little ones. But, issues nonetheless. It finally just stopped working and I had to use the manual release. I called Lowe's to ask what do I need to do to get it fixed. Well surprise, surprise...I was told "you need to call Genie." Calling Genie is an effort in futility. Make sure your schedule is cleared and you have a lot of time on your hands. And a ladder. Make sure you have a ladder in order to climb up to see the tiny serial number on the main part of the opener. Ironically, the opener started working again before I finished the live chat with someone who was rushing me. I ended the chat. BUT, a few days later, it stops lowering. I trouble shoot for the 100th time and have to use the manual release. I called Genie. After about two hours, I get a call back. Did you know that the opener is covered for a year but they don't cover labor? BUT, I have to submit a receipt first. How was I supposed to know that? I thought I was covered by Lowe's. I then called Lowe's again. Initial guy on the phone didn't know how to answer my question of what do I need to do to have someone come out and fix the opener under warranty. He puts me in contact with Luis who gave me the number for their warranty people. I told him if I didn't get a resolution, I'd be calling him again. Well, good luck trying to get a live person with warranties. What I got was the live chat guy, Jack, who apologized over and over again because Genie has a 5 year warranty so Lowe's will not honor their own warranty. Let me remind all of you, Lowe's was real quick to offer their warranty AND take my money. I then called Luis again but guess what...he's at lunch I'm told. Phone guy wants my number so Luis can call me back. That was Tuesday, July 1st, at about 1pm. It's now 5:30 July 2nd and he must still be eating because I never received a call back. That's okay. I have the corporate headquarters number and email. I've had enough corporate compliance meetings to understand fraudulent behavior. Knowingly charging a customer for something when it's not going to be honored.....sounds like fraud to me. So now, I'm paying out of pocket tomorrow morning for a repair guy to fix the damn thing. The manual release is no longer working. I guess basic customer service is just a thing of the past. So, the advice I'd give is choose where you purchase items wisely. Don't buy the warranties without ALOT of research and don't buy Genie Garage door openers because getting help from either is useless. read more

I am beyond frustrated in my dealings with the millwork department of this store. A previous door order was delayed and eventually apparently dropped from their system and records(?) -- after being paid -- and even though we followed up repeatedly to get our door, it took a number of months to finally get the door installed after constantly chasing them down in person at the store and over the phone. THEN, the door they sent and installed was wrong. It took multiple store visits, again with multiple promises from the store that they would follow up with us -- with no follow up -- to remedy the situation. After about a year in total, we finally had the correct door on the hinges. I guess we are gluttons for punishment because we went back to the store for a second door order of two doors. Of the two doors, one of those that arrived to be installed was again NOT the correct door. The installer promised us that the store would follow up on the mistake, and of course they did not, consistent with our experience previously. Now, we are in the process of trying to correct this latest situation after yet another store visit and unfulfilled promise of follow up on their mistake. We can only guess how much more of our wasted time it will take to get the final door on, but this will absolutely be THE FINAL door we purchase from this store. read more

I placed an online order for potting soil on 4/18/24, received confirmation that my order was paid for and ready for pick up. I came to pick up on 4/19/24 and went to customer service only to not be helped and four sales associates were standing around on their cell phones. I asked "can anyone assist me" and was met with a sour attitude by Breyzee, and asked for my barcode for in-store pick up. Then another sales associate, Kimoe, came over and asked for my barcode. Breyzee then stated "we ran out of the potting soil." I asked for an explanation, because I had paid for it. She answered "well, we ran out." I again asked "I am seeking to understand how I pay for something and receive confirmation it is available for pick up and then you all sell the items I paid for." She said "you're not the only one this is happening to" - which didn't answer my question at all. I asked if the soil was any where else and she stated it was at every surrounding store but not this location. I asked if I could go pick up at these other locations and was told "No."" I then asked what my options were and Breyzee said "you can get a refund if you want." I said yes and asked for it to be processed. Breyzee then informed me that I would need to get on the long line at customer service for the refund to be processed. There was no apology, no empathy, no customer service at all. This young lady should be placed in another area of the store so she doesn't have to interact with customers because clearly she absolutely despises this aspect of her position and she is not good at it at all. read more

AVOID THIS STORE AT ALL COSTS! The manager, so-called, with a heavy southern drawl (I'm forced to say this in describing him because he refused to give his name) is an arrogant and rude buffoon who KNOWS NOTHING ABOUT CUSTOMER SERVICE! I called with a very legitimate complaint about an employee who gave horrible service (yawning along with obvious disconnectedness) and highly inaccurate advice that ended up being very costly. I assumed, as any rational person would, that I'd encounter a manager who had a slight clue what it means to deal with customers effectively through listening, understanding, empathizing, and ultimately owning the problem a customer was experiencing. HA--that would be a pipe dream at this store or with this character. This guy was all about his own ego or his pride that all he could do is tell me to change my "tone" and demanded that I speak to him with "respect." Talk about someone who demands respect he never earned! Well, I don't yell and I'd never resort to cursing when I have a problem; I do, however, speak firmly and directly, so I guess he has a problem with clarity. Long story short, I explained the problem with the employee and/or the damage resulting from the inaccurate advice. I told the story with precision accuracy and included important details. He didn't offer a single affirming comment or provide a sense of empathy; nope--just dead silence. I finished and the silence continued a full minute until I finally had to say: "so....what is going to be done about this?" To which he answered "that's none of your business what I say to my employee. you're not privy to that information". To that absurd answer, I said "I really don't care how you address the employee; I said I'd naturally hope he would be addressed, but added the fact that my question was directed at him and the whole situation by asking what would be done to resolve the problem with me. In response to this, he went back to my tone and sarcastically said I'd be "hearing a dial tone if it (my "tone") don't shape up and give respect". Meanwhile, the hypocrite refused to look at his own "tone" as he berated me --a customer--in his unprofessionalism! He seemed to really enjoy telling me that he'd hang up on me throughout the short call before he ultimately fulfilled that promise when he did hang up on me--just after I asked for his name! read more

I received a Lowes Gift Card and didn't use it right away. I went to Lowes today and tried to use it and found it had expired. They refused to give me credit for my $50 gift card with no expiration date. I had no idea that gift cards expired, but if they do, then it should be clearly written on the card. I don't plan to return to Lowes since HD is also nearby. read more

DO NOT buy appliances from Lowe's! I will never walk into one of their stores again. We bought a new oven in May. The process for buying, measuring, delivery and installation is crazy! And, installation is a racket! Lowe's insisted the electrical outlet had to be moved to accommodate the size of the oven for double the price. Lowe's managers were unkind, argumentative, and dishonest... and we were patient and explained our frustrations over and over. They did not care a bit about us as a customer. After working with 3 different "managers on duty" we gave up and hired Mr. Appliance of Pearland to install the oven, and guess what? The oven fit fine without the electrical outlet modification. Six weeks later we have a functioning oven. Thanks Paul (Mr. Appliance)! read more

I know it's Lowes, but I have been in a here four or five times in the last year and the key machine is never working. If you're looking for help, you have to walk up and down aisles looking for someone with a vest on or a name tag that says Lowes. Finally decided to run to Ace hardware on 96 a.k.a. Lake City Parkway had three keys made. They worked perfectly and it was not expensive. The staff was very helpful and very pleasant. I'm not trying to trash Lowes, But seriously, you should not have your key machine down and not operating this many times in such a short span. And the last time I had a key made at Lowe's about a year and a half ago it would not work. Kudos to Ace Hardware on 96 a.k.a. League City Parkway read more

Lowe's Home Installation is 100% Fraudulent. Lowe's does not handle the "Home Installation" that they promote. It is contracted out to a third party call center. The call center then sends out the order for the installation to different company's in your local aware. The call center is a bunch of foreigners that can't speak a word of English. They are extremely rude, disrespectful, and just hang up the phone on the customer. I know this from personal experience after purchasing a light for my dining room. I have a 12 ft ceiling and the call center arranged for a company to install the light in my dining room. (I had no way of knowing if this company is Bonded &/or Insured.) The guy shows up in a banged-up red pickup truck. No company logo - nothing. Who is this guy and who does he represent? This guy is only about 5 ft tall with a ladder shorter than himself. All he says; "I'm not qualified to handle this job." Seriously - Get Out of My House. I contacted the Call Center who scheduled another appointment but I was completely blown-off. Again, I contacted the Call Center and another appointment was scheduled but I was completely blown-off. I was utterly fed-up and insisted Lowe's refund my Installation charge. I did receive my refund and hired someone else whom was qualified, bonded, and insured to install my dining room light. Lowe's Home Installation is 100% FRAUDULENT. Customer's Beware of "Lowe's Home Installation." Side Note: I was informed by Management (when receiving my refund) that they are quite aware of the issues with the "Lowe's Home Installation" but this is a Corporate decision. read more

My recent visit might have been one of the most PAINLESS appliance purchases we've ever had! We were in need of a new dishwasher. I looked online and found the one I wanted. The website said they had 3 in stock at this location. My friend urged me to call the store and check because she needed a dishwasher a few weeks prior and NONE (?) were in stock (so she had to get one at Home Depot). I called the store and the gentleman who answered said his computer stated there are 4 in stock. Great! Arrived at the store, a male appliance worker asked if we needed help. I showed him the dishwasher I wanted. He went in the back and brought it up for us. We paid (with a choice of 12 months interest free or 5% off with our Lowe's card). The guy helping us had to go up front to assist something up there and we had to wait around for a bit for someone to wheel the dishwasher up to the front. They called him back and he apologized for the wait. He then helped us load it I for the bed of our truck and on our way we went! Dishwasher was originally $799, Labor Day sale we got it for like $529! Happy with both the experience and LOVE my new dishwasher!!! read more

Forklift damage to all the lumber! Asked for help and they said someone will be right with you. 30 minutes later two so called lumber "pro techs" strolled right passed me as they beebopped their way to the break room. Had to take my business to Home Depot read more

My fault for shopping during the mandated company-wide break hour. Plenty of workers, just no one working. And the ones that did "help" were inefficient, ineffective, slow-paced. Lowe's, more like Slow's read more

Imagine the following scenario. You were hungry and you decide to order takeout, you pay the food service and they agree to show up with your order at a designated time. The doorbell rings and you open the door and there is no food. The delivery person then asks you "what do you want me to do?" This was my experience at the store over the last two days. I put in online orders for local pick up and each time I showed up to pick up my items their in-store quantities were incorrect. I was then asked what steps I wanted to follow next in a condescending tone by someone 15 years my junior. The customer service at this store is terrible and is staffed by a bunch of young people who desperately need training in problem-solving and understanding the correct tone and attitude to have with customers. I've done over $11,000 worth of business with Lowe's this month and I'm going back to Home Depot. Avoid this store. read more

Lowe's sucks so badly, you can never find anyone to help you. It seems as if everyone is pretending to work just so they can get paid, but whenever they see a customer looking lost, they turn the other way. Its horrible. When I walked in, this particular day with my dad, I overheard a manager telling an associate that they didn't know how to load something onto a customer's car, like WTF. When we looked at flooring, an associate (Chris) did help us. He was nice and excellent, he even knew a little about flooring. He even counted to make sure we had all the pieces we needed before we made a purchase. Thanks to Chris, but Lowe's still sucks. Even Lowe's pricing is so much more expensive than Home Depot. read more

Lowe's Home Improvement - Gold dust crouton - Hardware Stores Near Me - Pearland, Texas

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ordered washer and dryer on Tuesday to be delivered of Thursday they missed deliver, did not call and rescheduled for Saturday without contacting us. Pearland store Manager said it was not his problem.... What kind of customer service is that??????? read more

Donald at the self service check out today was amazing! He helped us check out our paint, he had patience! God bless him! Also- Brandon helped us load wood and cement blocks into my mom's car, he is also amazing. Brandon was kind and helped us check out additional items as well, BONUS shoutout to both of them! We need more kindness like these two in the world! They deserve raises and a shoutout! Haha thank you Lowes read more

This place is getting worse every day. I'm handicap. They never have a cart Never have them plugged in next to the plug. The bathrooms are horrendous. Lowe's has lost my business. I am going to Home Depot from now on. I called to talk to my manager at Lowe's and he hung up on me. Very rude people. At thi rate they won't be in business long! read more

I went to get a bottle of propane today and Claudia greeted me as soon as I entered the store. She took me to a cashier for checkout (even asked if she could carry my return bottle) and while I was paying for a new bottle, she went and got my new bottle of propane for me. It's hard to find this kind of service to a customer and I recommended this store to everyone. This kind of an associate really makes your day. read more

I'm happy with Lowe's overall however I have had a bad experience working with their recommended contractor for a shower door replacement. The company we worked with is Arizona Shower Door. The guy who we worked with - Louis, did a good job recommending a good an option but he also did the installation which was without going into detail just poorly done. I complained and spoke with an individual in the resolution department. He clearly had made up his mind before calling me. I understand wanting to back your employees but he had no ability or intent to be helpful at all. Beware read more

I just waited 30 minutes for an online pick that was supposed to be ready and waiting for me. I could have walked the store in 5 minutes and gotten it myself...pretty terrible service. I was told to walk down to lumber and that my order was there. So I did and it was only half there, I was missing baseboards and trim pieces....3 items total...the lumber manager said my entire order should have been waiting for me at pick up since the three items weren't lumber...to my understanding someone lazy didn't do their job. I've now been here a second time and my order wasn't ready for pickup even though the email said it was. read more

This store is horrible as I tried 4 times to talk to someone and their automated system hung up absolutely horrible. This store and manager should be held accountable from the stockholders as they are a publicly held company. In my decision I went and bought at Home depot instead. Do not do business with this Lowes or you will get so pissed off trying to talk to someone. STAY AWAY and the manager needs to be fired ASAP. read more

Prices are too high , if we the customers are paying higher prices we should be getting an excellent customers service but WE ARE NOT!

Store is fine Installation department is a train wreck I hate to bash but this whole experience has negatively impacted our household for months now. Quick notes version: *Ordered custom French doors, designed/placed in store on 12/4/2019. *Door arrived Jan. 2020, damaged. So they had to get it replaced. *New arrived and was installed in Feb. 2020 but they forgot to order the custom screens. So ordered them after the door was installed. *Screens showed up in February. *I've spoken with the store via phone 23 times, and gone into the store 4 times. *They "CANNOT FINISH THE JOB" *The district manager said all of their "professional" contractors/installers, have said this is out of their scope of work. *So now I'm stuck with an unfinished door, in which I'm told all professionals can't do..? I've been advised to do it myself. This was a $4k door.. Yay Lowe's. Yay first house experiences. Yay wedding gift. You fucking morons. read more

Lowe's Home Improvement - Just my $4k doors that Lowe's said they "cannot finish" due to being out of their "scope of work"... But I ordered it with you..? - Hardware Stores Near Me - Pearland, Texas

When I had issues with transferring my protection plan, Lillie was rude obnoxious and very unprofessional. She was also incorrect in advising me I had to contact the company directly. Assurant sent me an email stating the store has to transfer the the plan. I have had a problem with every delivery: fence, washer dryer and French doors. Tim is in charge of delivery. He needs training. Every item has been damaged upon arrival. read more

One of the worst Lowe's i've ever been to. We needed some flooring for a room and we stated how we needed a certain amount. Their in stock products showed they had more than plenty, but once they started rolling it out, there was only 4 feet of it. They said they would leave a note for the manager. The next morning we came by to receive it and it took us multiple different employees to get the help we needed. We waited 30 minutes to finally get our flooring. The manager was fairly nice, but she would keep leaving to attend other employees who needed help, which left us with others who didn't know what to do. Never coming here again. read more

Customer service today was terrible! One employee carried on a conversation non store related for 20 minutes while we stood at the register waiting on him. The employees name was "Juan" Another employee snapped her fingers at him and we are still waiting as I write this. This is read more

Why did I wait 30 minutes for an item I ordered online? Literally one item was in a locker that popped right open and was super convenient. The other was in some bin in the back that required assistance from an associate in fulfillment that was called for twice and then took another 10 minutes to locate it....? read more

Absolutely horrible customer service from the assistant store manager. We opened a lowes account, purchased appliances to the sim of over $5000. Not only did they have a warranty via the manufacturer, we also purchased the lowes protection plan. We paid the appliances off and brought the account balance to a zero balance, a week later the deep freeze we purchased broke. Neither the manufacturer nor lowes honored the warranty. They continued to pass the buck between both entities with no resolve. We have been without a deep freezer for months now. We are a middle class foster family, so being able to purchase bulk and on sale items to freeze and feed our family is a must to our finances. We went into lowes today to get the issue resolved after spending more than 17 hours of time on the phone with both companies to get the issue resolved. The assistant store manager not only was curt, and uneducated on their internal customer satisfaction policy and protocol she was smug and rude. I worked in retail management for 20+ years, never have I seen such disregard for the patrons who make their paycheck possible. This has been one of the worst customer service experiences I have ever experienced. I will not go to Lowe's In future and I will be sure to share my experience. I only gave them 1 star because I couldn't post this review without doing so. read more

Lowe's Home Improvement - Lowes Pearland, TX - Hardware Stores Near Me - Pearland, Texas

I wound have given a no stars but not an option. Placed an order for pickup at the Pearland store and they were out of my product selection. The representative took it upon herself to transfer my order to another location, which is not convenient for me to pickup. After calling for an hour no one answered. I called the other location and asked to be transferred back to the Pearland store. The customer service rep actually said she tried calling me but got no answer so she transferred my pickup order. Then I proceed to explain that the store she transferred to was not convenient, so she says what would you like me to do? I say can I speak to manager? After talking to him, he was as unprofessional as the rep. He was by far the rudest manager I've ever dealt with in my life. I will never shop at Lowes. Worst customer service experience. read more

Had a horrible experience today at this location, Susan has horrible customer service with customers!!!!!! Anyone that asked her questions about the patio furniture she was bothered!!!!!! Go find another job if you don't like dealing with customers!!!!!!!! Horrible person read more

Placed an order online and never received a confirmation OR cancellation e-mail. Tried calling a couple of times prior having to drive 35 miles to this store (this was one of two stores in Houston area that had the items in stock - The other was in Pasadena) and I always got hung up on (great job, Lowe's!) When I got here, I was told that my order was cancelled and the person whom I guessing was the manager told me that Lowe's will never send out a cancellation e-mail for online orders. They will only send out an e-mail to confirm pick-up. He also had the, "tough sh1t for you, but that's not my problem" attitude. I work in the construction industry and this has never happened with Home Depot. ANY Home Depot. But this kind of experience seems to be the norm at Lowe's. Guess what, Lowe's? Unless you have some stuff that I REALLY, REALLY need. I will not step foot in ANY Lowe's store. I've had way too many bad experiences. read more

My fiancé and I visited this establishment to grab a few items to work on our home. After trying to figure out if we are supposed to do it ourselves or ask for assistance, my fiancé decides to go ahead and cut a piece of chain we needed, especially since we couldn't find anyone to ask. We have been to this Lowe's on several occasions and getting assistance there is slower than an act of Congress. We were not going to wait there an hour for three feet of chain. So, we cut the chain and even took a picture of the tag so the cashier would have the number for it. After going about the rest of our shopping and going to the cashier, we explain the situation with the chain and she proceeds to lecture us on what we did wrong. Mind you, this was not a simple tutorial for next time. No, this cashier ( her name is Ida) was one of the rudest and most condescending cashiers I have ever met. If I ever return to this place (which I'm more likely to go the extra distance to Home Depot), I would wait in line for another cashier before I ever go back to her. We have an awful experience almost every time we go to Lowe's. Not worth it. read more

Slow, slow, slow! I ordered mirrors online for store pickup. My email to say they were ready came last night. I popped into the store at customer service and they were not here ready to go. I've been sitting waiting for a long time. I don't know where they are, but this is awful service. I could have gone to the mirror isle, picked them up and checked out sooner than this. Ugh! Never doing this again. Better management of online orders is needed. So someone just by to tell me that the order had not been pulled! Why was I want an email saying it was ready. Waste of my valuable time. read more

Lowe's Home Improvement - Said order was ready. NOT! - Hardware Stores Near Me - Pearland, Texas

Worst experience ever . I bought a refrigerator for $2250.00 on July 5th and was told I would get a call when it came in for me to pick up. I got the call on August 5th that it had arrived, when I get there no one knows anything about my refrigerator and was told to go back the next day ,so I did and ofcourse no one knew about it and the warehouse manager was very rude and was telling the cashier to tell me (he thought I didn't speak English) that the refrigerator hasn't even been shipped to the store so if I wanted to wait I could and if not oh well. I decided to get my money back. I will never go back to this Lowes store. read more