Waiting 45 minutes to place over $3k orders , nobody shows up to help. Never see any Lowe's has such poor service read more

We ordered 160 bags of concrete for a project. Came in 4 pallets. Each pallet we opened contained damaged bags, with concrete pouring out. I took pictures and called the Lowes for a refund, but they said they can't do anything about it. I asked for store credit and they said no. Seems like I should just do my shopping at HD. read more

No cashiers. Had to go down to the pro section. This really makes we want to start going to ACE hardwares around here. Tractor supply had plenty of assistance. So does Lowe's and the team is helpful - just no cashiers. That makes me go elsewhere read more

I called the store three times requesting to speak to commercial services or the pro desk to discuss plans to build a deck. I heard someone speaking to another person, then got hung up on all three times. How can I trust your team to handle my decking needs if they cant even answer the phone? read more

My husband and I came in last week completely clueless on what plants to get for our new landscape layout, we ran into an older woman in a pink hat in the garden center and she took the time to explain everything to us, she really knows her plants!!! Needless to say, WE WERE SOLD! She helped us plant our whole layout and thanks to her our front yard looks beautiful and we are so very pleased! thank you lady in the pink hat!! read more

On April 16th, 2025 I placed an order for a samsung washer and samsung dryer, along with a matching pedestal for each. The person at the Lowe's store said the pedestals would not be in the warehouse until May 1st, and recommended having them all delivered at the same time. I agreed. On April 30th I received a text confirming the delivery for May 1st. I received a call on the morning of May 1st confirming they shipment was on the way. However, according to the Lowe's app, the pedestals were still "in process". I told the person on the phone I did not want the washer/dryer to arrive before the pedestals, because then they would have to removed and reinstall the washer/dryer. They agreed, and we rescheduled for May 3rd. On May 2nd I received the confirmation text for the delivery on May 3rd. On May 3rd a repeat of May 1st occurred. Washer/dryer on their way, no pedestals. I told them not to deliver the washer/dryer without the pedestal, and rescheduled for May 5th. On May 4th I again received a text confirming delivery on May 5th. Once again, on May 5th, washer/dryer on their way, no pedestals. I called again and spoke to someone who said the pedestals would FOR SURE be at delivered on May 7th. I expressed my frustration at having to continue to reschedule, but was assured they would be there. I received a text on May 6th confirming shipment on May 7th. Guess what happened on May 7th? Washer/dryer shipped, but WITHOUT PEDESTALS. Beyond frustrated, I called Lowe's AGAIN. I asked if there was some way to confirm the pedestals were actually at the warehouse. They looked and said they were, and would definitely be able to be delivered with the washer/dryer on May 9th. Today is May 9th. The driver, Manuel, did not speak English, but was able to let me know he was 15 minutes away from my house (it took him 1 1/2 hours to get to me, and only called 15 minutes out). I couldn't reschedule at that point. When the washer/dryer arrived...would you like to guess what was missing? Bingo. The pedestals. Now, I actually drive to the originally Lowe's store where I purchased everything back on April 16th. After 2 hours, they were finally able to confirm the pedestals had been delivered to the warehouse on April 29th @ 12:49pm. in the meantime, a woman called from Lowe's corporate to let me know they would have a manager of the warehouse check to see if they were actually in the warehouse. If he couldn't find them, they would issue a refund, and I could reorder them. She also suggested I get a different pedestal, which was actually in-stock at the current location I went to. I mentioned my disbelief that they actually would be there, based on my past experience, and then she got a little snarky. I asked her to check. After a few minutes, she had to admit they weren't in-stock as she suggested. The in-store personnel said they don't have anything to do with shipping because it's a 3rd party. Luckily, Sam H called to check to see how my delivery went. After retelling this story to him, he dug a little deeper. It turns out the washer/dryer went to the Leland DC, and the pedestals went to the Greensboro DC. Because the Greensboro DC didn't have enough product to justify transport to the Leland DC, they would sit there until such time as there WAS enough product to justify transport. Unfortunately, since there was already a PO for the pedestals in the Greensboro DC, I would have to take a refund, so they could order the pedestals again, and make sure they went to the correct DC in Leland this time. Meanwhile, the people who installed the washer dryer couldn't speak English, and my wife has to communicate with them through a translator app. Now I have a washer/dryer and no pedestals, and am being told it will likely be 3 weeks before they can get the pedestals to me. Also, it was insinuated that it was my fault for refusing the initial delivery. If I had just taken the washer/dryer on the 1st, they would have discovered the issue, and could have refunded and reordered the pedestals sooner. I guess it was my fault. I owe everyone an apology for having the washer/dryer sent to one DC and the pedestals to another DC, and for trying numerous times to get it sorted out by speaking to people and rescheduling. Not a single individual at Lowe's or the 3rd party DC has apologized. read more

We purchased all new appliances for our brand new home from Lowe's in Dec 2023. We also purchased a 5 year extended repair policy on the GE Refrigerator based on the quality of refrigerators now being produced. The circuit breaker on the stand-alone line to the fridge turned the power off about 4 months after installation. I reset the breaker. We called our electrician and had the system tested and checked and found everything was working and installed properly. We had the same issue again. We reset the breaker and the fridge ran fine. I then moved the plug from the fridge into a different outlet. It popped that breaker a couple months later. We started to call Lowe's for service because the one-year factory contract had expired. We were away for the holidays and lost food we had to discard on 2 occasions, and we never got the smell completely out. We had to plug the fridge in and out 2 or 3 times before it started to run. The temperature inside was 70 degrees in both the freezer and fridge. We call (this was our third or fourth incident) and they could not get anyone out to look at it for FOUR DAYS. We lost all our food again. By the time they came to look at it, the fridge had started to run cool again. They hook their computer up to the fridge and told us there was nothing wrong with it. I went in person to the Lowe's Store where we made the purchase--and all they could offer us was to sell us another new refrigerator at their cost. So much for the value of a 5 year warranty. We did purchase a different brand after researching our GE fridge and found the exact same issue had happened to others. When I purchase my next new fridge--it will be from a small local company that stands by their products and do not make you wait 4 or 5 days for emergency service while your food spoils. I do thank the employees at Lowe's going to bat for us and at least getting us a good price on the new unit. As opposed to buying an extended warranty for a fridge from Lowe;s--I recommend your spend a couple hundred dollars for a small fridge to leave in your grarge or other room in your home--better than waiting a few days for your emergency service. The new fridge is running fine and no issues with popping any breakers.. read more

Pretty sad that Veterans can't use their military discount here because of poor hiring skills. I'm the owner of a large construction company here on the east coast and have been to dozens of Lowes locations and have never had an interaction like I did here, blatantly refused to allow me to use my discount at check out and became disrespectful when asked why. I hope this issue gets resolved soon before more arise. read more

What a difference losing one key employee can make. Miranda is gone. I went back to Lowes and they did not have one single cashier working a register to check out on. This is not a grocery store. I am not able to lift every item--especially the over one hundred pound items uptp the scan screen--so I just left the store--just like Lowes is leaving all their elderly customers who have shopped there for fifty years behind. Lowes can not train me like a monkey to do my own checkout. That is your job--not mine. I am not like Arnold--I will not be back unless I hear you have living people working the check out registers. Miranda used to check me and my goods out from her work station. read more

I am never buying appliances from Lowes at North Myrtle Beach. My opinion is that if you must buy a Lowes appliance take it out the door yourself and install it yourself. As for me I will never buy another appliance from them. I bought an LG 23.8 cu ft top freezer refrigerator for my rental condo in late May, 2022. Very pleased with the LG refrigerator I saw on display. My problems started after the purchase upon delivery of the refrigerator one week later. The installation crew arrived on time but seemed to be in a hurry. They bumped into my entrance way walls and corner. I thought they should have been more careful. After the refrigerator was placed I ask them to reverse the the swing of the refrigerator door but they would not because they didn't have a work order for that. Why couldn't they take 15 minutes and reverse the swing. Stay with me please. They took my old refrigerator out the door for recycling. Upon pealing of the protective firm off the door a large bent was quickly noted in the center of the stainless steal door. I went to Lowes the next day and talked to Amanda in shipping . She gave me a discount on the refrigerator which I accepted due to time restraints at NMB. She wrote a work order for the door swing on the day I was leaving NMB. On that day the installation crew did not show up. I waited 7 hours for them to show. I got a call later at 5:15pm stating that they had had a busy day and that I would have to reschedule. No apology at all. I told them I could not reschedule as I would not be in the area for several months. I finally left to return home to Cary to see my grandson's baseball game. I called Lowes the next day and talked to Daniel the assistant manager. I was put on call for 25 minutes for the opportunity. I explained to Daniel that I rent my condo through a rental agent so they would have to contact them as I would not be in North Myrtle Beach. He said he would call the regional manage and arrange a fix. I gave them proper numbers to arrange entry. I reiterated that I would not be at my condo so they would need to call rental company for entrance to my condo. The next day I got a voice mail from the installer stating that they would come from 8-12 am. Of course by now I was back home in Cary,NC. They left me a number to call. I thought it would be a direct line but the number connected me to the front desk at Lowes. I knew I was in trouble. After calling the number I was put on hold for 48 minutes. I tried again but the line went silent. After several tries to get thru to some one to help me I realized that I was was waisting my time dealing with Lowes. I contacted my rental company the next day to arrange for MR APPLIANCE to correct the door swing Lowes should have done on delivery. My experience is that Lowes delivery service and management are incompetent. If you must by an appliance at Lowes NMB take it home with you and install it yourself. read more

At Lowe's - North Myrtle Beach yesterday and spent over $600. Looked more closely at my receipt at home and somehow they gave me 602.24 in discounts and my total receipt was 17.22! Went back this morning to have them remedy their demise. Lot's of giggling and laughing between themselves. Not one "thank you" from anyone. Can't say much about their lack of customer service. read more

Lowe's Home Improvement - Hardware Stores Near Me - North Myrtle Beach, South Carolina

We shop at Lowes in North Myrtle Beach all the time. Or at least we did. Last week purchased a refrigerator that was in the back of the store. Had to wait a week for delivery. Said we would receive between 12 and 4. Took time off of work, put our things in coolers and waited. At 7p, spent 30 minutes to get a rep from 800 Number ( the store would not answer) and long story short...said we may or may not get it tonight...probably not til 5 days later. And said the contractor drivers said they called 3 times which was a LIE!!! Barely got a sorry. No compensation. No "please let us fix this". No nothing!!! Long time customer is now a thing of the past because you had to save a dollar to contract deliveries. I know we are a drop in the bucket and you won't miss us but we promise to share this story far and wide!!! read more

Do NOT bother to call this store! It is impossible to be transferred internally, - and no one ever picks up....they're always "in meetings". Management at this store likely has NO IDEA how bad it is! When I requested to speak with a manager (about my order), I was told they were "in a meeting". This has to be one of the WORST stores in the Lowes' chain!! read more

Terrible service.Lied to me on something, not in stock, very rude, not pleasant at all, and seem to talk down to you. The customer next to me also had issues with this lady. Never again. read more

Zero stars!!! Never, Ever, Ever.....buy a refrigerator from Lowe's, especially in NMB, SC. If you have a problem and it is defective as it was in my case, NO ONE there helps you. There is NO manager around and the assistant manager and appliance manager NEVER return a call. After getting approval from Frigidaire to exchange the defective one for a new one, I called every day for 5 days and NO ONE returned a call. I even went into the store to discuss it but got NO where because there is NO manager or leader to take responsibility and resolve an issue. By the 5th day, I called the corp headquarters and they were able to connect me to the appliance manager. Now get this, she said I had to return the refrigerator first, get a credit and then process a new purchase. They would pick up the defective refrigerator on Saturday and deliver a new one on Sunday. I told her I had about $100 worth of food and frozen meat in it and it could possibly spoil. But that was Lowe's return policy, and she would call me back on Saturday to confirm the transaction and new delivery time. So I had to go out and buy a cooler and ice packs to try and save some of this food. She never called back and, of course, no delivery was set up for Sunday. I called the corp headquarters again on Sunday and they did confirm the transaction was processed but the delivery would not occur until Monday. I told her by that point the food would spoil and asked if I could get a credit or reimbursement for the food, and she said there was nothing they could do about that (even though this was all caused by their defective product and ridiculous return policy). The new refrigerator was delivered on Monday and, of course, all of the frozen items were defrosted and had to be thrown out. I could salvage some of the other things. No one in this STORE ever apologized for the inconvenience it caused me, and the loss I incurred. Shouldn't their training involve basic common courtesy to the customers that keep them in business? It appears they are only trained to make sales and have no care or concern for the customer after that is done. I usually don't complain, but this was the most upsetting and frustrating week long experience I've ever had and I will NEVER step foot in a Lowe's store again. Shame on you Lowes!!!!! read more

Ordered online for delivery. I received a text message order would be delivered between 8 am and noon on April 9. It is now 6pm and the staff at 800 number and North Myrtle Beach store completely useless. I will not deal with this store again read more

Been here multiple times as a new homeowner in the area.... Every time we have been here it's been nothing but pleasant.. The staff has been beyond helpful every time... with that a big big shout out to Brooks who is one of their best ... he has gone out of the way multiple times to make sure everything goes smoothly 15/10 would recommend and if you happen to go in tell Brooks hello!! read more

This store has horrible management and the front desk employees are very rude!! The cabinet department never answers their phone so I had to take my business to another Lowe's. I spoke with the store manager several times with no resolution; they still don't answer their phones. read more

The removal of the veterans discount (10%) from almost everything is very disappointing. My dad would drive past every Home Depot because Lowe's honored this. I guess we will just compare prices going forward. read more

First time at this particular Lowes store. Obviously it is a chain so product and price wise it is the same as the one I frequent. I saw in other reviews that people had issues with the store staff. I didn't experience any problems at all. I was making an exchange and was helped without issue and in a pleasant manner. read more

Lowe's Home Improvement - Hardware Stores Near Me - North Myrtle Beach, South Carolina

Zero stars. Had to return a guaranteed tool for third time. A portly John in tools told me he would not honor the guarantee. I asked for a manager and was told there were NO managers on duty that day. John Laughed and said I could go to China to the factory if I wanted. On the way out another employee confided in me... "thats what you get when you buy shit tools from lowes, you should have gone to Home Depot". No pride, No customer service. read more

The North Myrtle Beach Lowes is the worst Lowes I have ever tried to work with. I will make a long story short. We have tried to buy a refrigerator since June, 2021 from them. The first time, the company that delivers a refrigerator came to my condo. I went to greet them & they left & would not deliver. We talked to Lowes forever but nothing done! We decided to give them another chance. Went last week, and took an hour to speak to sales person! Other people in line were waiting for items up to a month. We finally purchased a refrigerator. We were called from delivery to receive refrigerator this past Thursday morning by 12:00 am. We cleaned out old refrigerator, got up early to wait. We got a call at 9:30 am from sales person stating they gave our refrigerator to someone else! I asked how they could give it to someone when we already paid for it! They had no answer!! Just said we can get you another one on Saturday! I have talked to everyone I can and they had no reason or answer! I have had to go through an ordeal to get payment off my Lowe's charge card! I have never had such problems with Lowe's anywhere else! The sad thing is they don't care or make things right! read more

What's up with the grouchy men sales persons at the store. The one in lumber acts like he's got a chip on his shoulder, guess it's a wood chip. And the black haired white guy that works in lawn and garden and acts like he's angry if you even ask him a question. -0 stars, they need to go work at Chick-fil-A for a while and learn customer courtesy. read more

Love this store. Great service and product lines. Especially like the garden department.

If there was a way to leave a negative star, the north Myrtle Beach Lowe's store would get it! After paying for windows and doors the wrong items were delivered, replacement items were not reordered (yes, the request was made) and after being told the new items were in, we went to the store to arrange delivery and the items were not there. Customer service is inept, management is incompetent, and my formal recommendation is that all Myrtle Beach residents save the inevitable headache and frustration and find another place to do business. These people do not deserve to remain in operation! read more

Absolute worst Lowe's I've ever shopped at - and unfortunately it's the one close to where we live. In the past couple weeks we have bought over 200 large landscaping blocks and over 50 bags of mulch -- and neither time could get anyone to come load the purchases. The first time my husband sat for over an hour, went to Customer Service a few times and was kind of blown off - and this evening while waiting for someone to load the mulch, he went back in once, and I even called the store on the phone. Ridiculous. Lowe's, you may lose our business to Home Depot, because they seem to actually want our business. read more

Went to pickup my curbside order today at MB. So excited to get my 2 chairs since moving to SC. Since moving, have made many trips to this store with no issues and great plant finds. However the associate comes out with nothing & starts telling me a story that my items were sold & that they were the last two. I didn't go ballistic but was so confused since I have been in retail industry in one form or another for 25+ years. No apologies, no empathy, nothing and not even sure I got a refund or not. Got home to an email that said Thanks for your pickup which was just more irritation! It will no longer be my first choice to purchase items I need so they just lost a longtime, loyal customer. read more

Without a doubt, the worst Lowe's I've ever tried to work with for a construction contract. I tried for over 100 days to get a contract going for hurricane rated windows and doors in my condo. Finally I gave up and went to another vendor. Even after getting promises from the sales rep.; two assistant store managers, the store manager and I'm told a district manager was going to solve the problem, nothing occurred. The incompetence of the entire store managing staff is the worst I have ever seen. I would not recommend to anyone to utilize this Lowe's for service contracts of any kind. Management is incapable of fulfilling their obligation to their customers. read more

We were in great need of getting help with oainting our pvc chair rail last night. Thank God Mo was working. He explained how to do it and he was so pleasant. We made 3 trips because nothing was working from previous advise received. Mo knew what he was talking about. If you need good educated advise on anything in the paint department.... First call to see if Mo is working. Thx Mo. read more

Truly terrible customer service when it comes to installations. We've called this location multiple times to confirm the date of a dishwasher delivery and install, and every time we end up speaking to someone who puts us on hold for lengthy periods of time, transfers us without warning, and then hangs up abruptly after insisting that "We'll take care of it!" Naturally, we then receive an email confirmation of the installation with the wrong date and time. They definitely do not "take care" of their customers. read more

Elsie was extremely helpful in the garden section. There weren't enough fence panels for our project so she took the time to call two different stores and make sure they set aside what we needed. I will definitely be returning to this location for all my needs from now on purely based on Elsie's customer service. read more

Ordered blinds. Said they were in. We've been waiting at customer service a long time... How hard is it to go get a paid for order and give it to customer? Will update ..finally after service person called for help 5 times we went to a cashier and asked for a Mgr. Guy named 'Larry' walked by... Asked if your Larry Mgr . 'I am only Larry here', is that a Mgr response and .. Why did he walk by me? He left and a few minutes later came back with blinds.. 45 min. Waiting prior to getting 'Larry' involved we got the blinds. Lowes do you care about this store? We were one of 4 customers steaming!!!!! read more

I rarely write a negative review, as everyone has an off day, businesses are under tremendous duress these days and sometimes customers aren't nice. However today my husband had a very disappointing experience. He frequents Lowes, and we spend a lot of money there. They offer a Veteran's Discount which we are grateful for and appreciate. We special ordered a front storm door in April. We placed the order, paid for it an left that night waiting on a call for arrival. We received the call last night and my husband picked it up today. After getting it home, he discovered no directions for install in the box and no door handle. It was part of the order, it was paid for and it wasn't in the box. So he heads back to Lowes. After waiting 20 minutes at Windows & Doors with several other customers, an employee walked by and he asked her to get someone and she called over the PA for assistance. After another 20 minutes, another employee was walking by and he stopped him and asked about the handle. The employee advised we should have taken it when we placed the order, it doesn't come with the door. When my husband asked if he could just grab it, the employee said he didn't think he would be able to leave with it. So my husband grabbed a handle and with receipt in hand, went looking for a manager. He asked another employee to ID a manager and she pointed out Brandon who had appeared in Windows and Doors. So my husband walked over to Brandon, who immediately grabbed his phone (Lowes) and turned away from my husband. My husband said " Excuse me, I need some help" to which Brandon replied very curtly " I'm busy, give me a minute" and he proceeded to walk away from my husband as he spoke into his phone. The next thing my husband heard was assistance needed in Windows and Doors and Brandon continued to walk away. My husband waited for him to return, as he needed to speak to a manager about leaving with our door handle. He stood there about another 7 minutes, no-one came and Brandon did not see fit to return. I can only assume it was lunch time. Pitiful. I do not expect to be catered to, but courteous service is the minimum. My husband left with the door handle we paid for in April and a bad taste in his mouth for Lowes and Brandon. read more

does no one answer the phone? trying to call customer service because i left my wallet!!! the phone has been ringing for 20 minutes .... i agree, lowes employees in many departments just do not care. obviously, corporate lowes does not care based on the number of complaints!! read more

50 employees and couldn't get the 1st one to help. So I left now heading to Home Depot. Hopefully, I can get some service here since no one from Lowe's could help me. read more

I ordered a refrigerator , when I ordered it I specially stated the doors needed to open right to left , when it was delivered the doors swung open the opposite of what I ordered , the delivery men stated switching the doors was not their job and the ice maker I ordered was not with them as well, I called the store , they said the ice maker was sitting right there and someone would be there to switch doors and install the ice maker, someone showed up with the ice maker and said the two delivery people would be back to switch the doors and install the ice maker , they came , switched the doors and stated the wrong ice maker was delivered and ran out the door, I then noticed a bracket on the now opening side of the fridge sticking out 2 inches , again I called , was told someone would get back to me , 23 calls later -no one has gotten back to me , AVOID Lowes at all cost !!! What a nightmare read more

Worst customer service that I have had at a lowes . Will be taking my business to Home Depot from now on . It no wonder people are ordering on amazon because of the prices and customer service. read more

Geoff in the carpet area is very hard to work with...caught him talking behind my back to his partner. Very rude, spoke down to me. Installers told me that Lowes will try to push the carpet on you regardless if it's what you want or not. The installers said they have this situation often...the color doesn't match the vendor. Very disappointed. Store manager didn't even come to speak to me. Corporate problems. However, the carpet installers were awesome and waived the fee that Lowes was going to charge to come back out. Lesson learned. Don't go through a third party. read more

Lowe's Home Improvement is the only place we shop. They are always helpful, knowledgeable about the products they sell. The stores are neat and clean, well laid out and if you can't find something, there is someone to lead you to what you are looking for. Patience is a virtue, we live in a very populated area, so please be mindful of others! read more

Customer Service at Lowe's could use some improvement in comparison to Home Depot's, which is fantastic. Home Depot staff are approachable, and will, in fact, approach the customer to see if there is any way that they can help. Today, I returned a large, bulky item to Lowe's, and a young man behind the return counter (I am probably old enough to be his grandmother!) told me I had to go to the other side of the counter for returns. I went to the other side. After I moved the item from the cart I had used to tote it from my car up to the counter, he said "You did not have to do that...you could have just left it in the cart." His demeanor and tone of voice were not kind. In fact, it felt condescending to me. Why did he not say something earlier instead just watching me move it? He never smiled. He never offered to help. This person was the antithesis of "customer service." read more