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    Lowe's Home Improvement

    1.7 (10 reviews)
    ModerateHardware Stores
    Closed 8:00 am - 8:00 pm
    Updated a few days ago

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    The Home Depot

    The Home Depot

    2.5(19 reviews)
    0.8 mi
    $$

    This Home Depot on Trenton, just east of 10th, and next to HEB, is the closest one to Edinburg…read more There's another off Hwy. 83 in Pharr and a third in Mission. As all Home Depot stores, they carry all kinds of home improvement construction and home maintenance materials, tools, appliances, lawn and garden, electrical, plumbing, and more. This one also rents equipment like trucks, trailers, excavators, forklifts, landscaping equipments. power washers, ditch diggers, and other power tools. In the past I have rented ditch diggers and drain cleaners. The prices at Home Depot are usually on par with their competition. On my last visit, all I was after was some Mulch for my flower beds which they had on sale 4 bags for $10. The young lady at the cash register was friendly and helpful. She verified which mulch I wanted and rang me up, then called for a young man to help me load it into my truck. The young man was notably unenthusiastic but he was respectful and did his job well. I usually go to their competitor because of the location, but my experiences at Home Depot have been positive overall.

    Outdated Business Model, Poor Customer Experience…read more I recently assisted with a paint color issue that revealed a much bigger problem: a business model that no longer works. After applying the paint and letting it dry, the color was clearly off. I returned to the store, and while the paint department made an adjustment to darken it, the issue remained. What followed was worse than a bad batch of paint -- it was a clear lack of accountability. Customer service and a different employee in the paint department made it clear: no returns, no solutions, and essentially, "sorry, but that's it." This kind of response reflects a business practice that values short-term transactions over long-term customer relationships. There was no follow-through, no ownership of the mistake, and no interest in keeping the customer satisfied. In contrast, companies like Lowe's have moved forward with customer-first models -- they understand that service doesn't end after the sale. If you're tired of businesses that operate like it's still 1995, it might be time to take your business somewhere that's actually evolved..

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1(15 reviews)
    4.5 mi
    $$

    My stepson bought my wife and I a washing machine. He paid for the three year extended warranty…read more After 14 months the control panel went out. They did come to check it, said they would have to order it. When they came, all the panel lights would stay lit. When he opened it to fix it, he broke a wire, I saw it broken. Closed it quickly and left, saying he needed another part. Then my stepson got an email, saying we had an infestation, not covered. we have no roaches or ants that could get in there. Also, when he left, i plugged in back in and no lights came on. Will never shop at Lowes again. Wish i could rate then minus stars, but have to give it one. Not that they deserve it.

    The "customer service " is the worst at this store. They transfer you then let it ring and ring…read more They will pick up to put you on hold and then let it ring and ring until they hang up. I spent 25 minutes doing this today and never spoke to anyone except for the initial person who was very rude. I am so frustrated with the lack of professionalism at Lowe's. I will never shop at this location and will do my best to never go to any Lowe's again. Update: the above review resulted in a LOWE'S customer service representative leaving me a profanity laced voicemail. I would love to share that with the store manager as a "teachable moment " but I'm having difficulty finding a contact name. Needless to say, all that did was reinforce my negative opinion about this store.

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    Lowe's Home Improvement - hardware - Updated May 2026

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