Tech came out "fixed ice maker" had ice one day and never came back. Really good at taking my…read moremoney NO STAR

I called early afternoon and Mark assured me he would be here the same day. He arrived late in the…read moreday. I looked on Youtube to see if I could do this myself. I possibly could have. The parts were hard to find and they were expensive. Mark determined it was a fix that did not need new parts and he made the repair in a timely fashion. I will keep his number on speed dial.

Great staff and so helpful. Prices were perfect for my budget. A surprising variety of upscale…read morefurniture to the affordable pieces. I was able to pick out furniture for bedrooms, living room and appliances for the kitchen all in one stop - then use their credit department to have one bill for it all. Perfect. Much thanks to my salesperson!

This was my first and last purchase with LFD Homefurnishings. I bought a new washer, and after…read moreinstallation, we immediately noticed issues. When we tried to do our first load of laundry, the washer made loud, awful banging noises. When we investigated and looked to the left side of the washer, we saw a dent that had been made on the pedestal. I personally removed the old washer and confirmed there was no damage beforehand. My laundry room is small--only the two delivery men entered while we were nearby in the garage the entire time. I later learned the washer was installed on an unbalanced pedestal, which caused the noise. The delivery team gave conflicting stories--first claiming the dent was already there but they forgot to mention it, then saying they told us (which they did not). When I contacted LFD, I was met with terrible customer service. Manager Diana was rude, constantly interrupted me, and showed no empathy. She insisted her workers are "honest" and "never lie," yet their story kept changing, and they didn't even follow their own policy. She told us the installers were "doing us a favor" by placing the washer on our pedestal, which supposedly goes against their rules--something we were never told in advance. I later found out that Diana spoke with one of the owners, Bob Garcia, and told him they would not resolve the issue or cover any damages. I was never contacted about this decision--just left to find out that my case had been closed without notice. Yes, the washer works now that it's been removed from the pedestal, but I'm left with a visibly dented pedestal that they damaged. To make matters worse, we were pressured by a saleswoman to purchase a $29 hose, told the washer would not be installed at all without it. Yet during delivery, they used our old hose. The new one is still unopened in its packaging. We had been loyal customers of Cons for years, and ever since they shut down, we've been searching for a new place to shop for our appliances and home furnishings. LFD was first on our list, and we had high hopes. If they would've just taken responsibility and resolved the issue right away, we would've continued shopping with them. But after this experience, we will never shop at LFD again. This company has shown zero accountability, poor communication, and unprofessional behavior from sales to management. I strongly warn others: avoid shopping at LFD.

my mom took my tia to purchase a bed on lay-a-away to Martinez Furniture on Tuesday then she…read morerealized the following Day, not even 24 hours, that she couldn't afford it because of financial reasons. my mother and my Tia are elderly and they weren't explained everything in Spanish because they don't speak or read english. I went to speak to the manager and starts highlighting the receipt about policy that is written in ENGLISH! They refused to give her her $500.00 back and only store credit! DO NOT SHOP here! they took advantage of both of them..

Best furniture store in all of the valley no denying this. If you think otherwise you haven't been…read moreto Martinez yet. Their customer service is on par with Chick-fil-A's.

Called the number listed here and the guy said, "No, I don't have no business." Do not waste your…read moretime.

Great service! Tech came over Saturday afternoon which was a great plus since most other businesses…read moreeither close early or are not open during the weekend.

Had the part for my washer I needed at a great and competitive price. Good sense of humor and very…read moreknowledgeable.

Absolutely amazing prices for such a great price! Let alone the customer service was amazing! There…read morewas so many options for reasonable prices . Me and my husband will be coming again!

From the owner: Great variety of appliances to choose from. New inventory arriving daily.read more

Mattress galleria is a scam with their warranty. I paid 4000 for my mattress n it's got holes in…read moreit. They came by to check it and don't approve to replace it. When I asked what procedure the do during evaluation they hadn't even done it correctly. Now they don't even want to speak to us see I in court!

On April 4th 2018 I ordered a refrigerator from Osment's Appliance Center in Mcallen. George…read more(salesman) told me that I would receive it in 7 to 14 days. After several calls a week for about a month after, I told them to please cancel the order. They did not. I disputed the transaction with the credit card company with no luck since the owner Louann (owner) sent them a letter that I had made a commitment with them. It's been more than two months and still no refrigerator. I am paying $4,100 dollars for something that I don't have. Basically they got payed with my credit however, under instructions fromanagemnt they did not give me my merchandise. What do you call this? Also, they claim that on "special orders" they do not have returns, well, ALL OF THEIR ITEMS ARE SPECIAL ORDERS!!! Stay away from this store!

On March 25, 2018 This company was at the Home & Garden show in McAllen and on display a Samsung…read morewasher and dryer. I gave them my information to ran credit in order to purchase this set that was at $999 each appliance. They charged both items and Extended warranty charge of $179 plus tax for one appliance then I called and told them I needed the other also with extended warranty which they charged another $179 plus tax. Since my credit line was not able to cover the full purchase I paid part cash and the rest on the One Source credit card. I didn't receive I call as when they were going to deliver them. I was never told that they were on "backorder". I attended several times to call them but I won't receive a call back. I'm paying a credit card company for a product I don't have and still two weeks ago I spoke to George he said they would be in two weeks ago and still no call from them. He said they would give me a year supply of laundry soap for the inconvenience. I would like to get my money refunded and the payment I already gave on the credit card. Another thing, the washer and dryer on display were Samsung. They have invoiced me for GE's! Today George said they have the Samsung Washer but the Samsung Dryer is no longer available.

Let's face it..... we all hate unexpected expenses. T&J really came through for me!!! My washer…read morebroke down on a Sunday evening and called this business up and there was an actual person who answered. If you live in the Mcallen area they are available 24hrs. Based on my residence, they were able to service my washer within a day and that was a delay due to my work schedule otherwise it would have been shorter. Within a day after making arrangements, I had a replacement Maytag washer set and ready to go due to my diagnosis of my broken down washer. I would definitely recommend this business. Jaime Fernandez, the owner, will definitely take care of you.

Extremely courteous staff. Great prices and quality products. I recommend them to all my friends…read moreand family!!

Purchased a home here in the RGV and needed good quality furniture. Gonzales offers good quality…read moreand had it readily available. No back order slips and that was appreciated. Delivery was seamless Zero interest and ability to pay off early Only negative is that I have to pay $5 service fee for making phone payments and is in-house financing.