Going to this Ace Hardware is like time traveling back to the 1980s or 90s. From the outdated cash…read moreregister to their outdated inventory its kind of bazaar. Whatever they didn't sell from 20 years ago is still sitting on the shelf, like outdated telephone jacks and other random merchandise. It is one of the larger Aces I have been to and everything is very spread out and open. Not a lot of foot traffic on the day I was there, in fact I was the only one there and the employees seemed bored and tried to be helpful but couldn't actually help with what I came in for. They do make keys there and their system is different from the other major chains so if you are having a tough time getting a copy they might can help you out. This business seems to have some major pet peeve about cell phones as their were 2 NO cell phone signs posted on the front door and then another one posted at the register. Looks like they had a bad batch of customers on their phone and could not get over it haha. If u plan on running in and making a purchase under 10$ then you should bring cash as their sign at the register posts that purchases under 10 should not be run on credit. So there you have it.

Very helpful with a sillcock washer issue. Worked with me until a suitable washer was found…read more Glad I found this hardware store as I am new to Johnson City. Will return!!

I will never again order an online order at this location. I ordered 20 bags of topsoil to go. I…read moregot a text and email in the morning saying that my order was ready to go. I had pickup set for 2pm and when I got there they told me to drive around to the garden center. My order was not ready.. I wasn't in a rush so no biggie. The guy who got my order was an angry bird. It was about 25 minutes to get my order from start to finish. He wheeled over 10 bags on one cart, not saying a word to me. Im a disabled veteran with back issues and I guess he assumed I was going to load it up myself. When he came over with the 2nd cart he let out a loud sign of anger. He loaded up the first amount and I opened the doors to my back seats so he could load the rest in the backseat for me. He broke my rear dashcam and didn't say a word to me, so sorry no nothing. I forgot to put that part on my survey I got after the fact. He loaded up the back seta huffing and buffing. The kind of huffing and puffing as to say screw you, you should be doing this. People pay for pickup for different reasons. This is his JOB. if he doesn't like his job he should do something else. After he was done, he didn't close any doors, I said thank you and he didn't say a word to me. He wouldn't acknowledge me at any time during the transaction, just stormed off in a huffy. On the survey it asked if you wanted a store manager to contact you and I said yes, but no one ever contacted me.

They love my dogs here and are always helpful. Prices can be high for some items…read more I love closer to a similar store and came here because I had a gift card. Evening times are slower and that's when I prefer it. The location is convenient for some, but it's a busy street and sometimes impossible to turn left when leaving.

Finally had time to swing in for a bite. As expected the staff is friendly. Eating at the…read moremakeshift lunch counter is a little nostalgic. Good crowd of folks flowing through and choices from burgers to fish.

Didn't have what I needed but it was a pretty unique item. For 90% of hardware needs this place…read morewould be fine. A little pricey though.

This place is great, harbor freight has been a staple in my life for years they have reasonably…read morepriced items and a decent return policy. I have noticed, and employees have confirmed, to avoid the "harbor freight" brand items the quality is not so great. But their old Chicago brand stuff work great I've had several hand tools for almost 15 years that still work. Not sure what they've switch to these days. Great selection of items they never disappoint. They've added power washer stuff now too which is a very fun project to get into. I see someone with a 1 star review, but I can't say I'm surprised by the way that person gives Every business they encounter a 1 star review...sad how some people are here just to vent their frustration and not give local businesses a fair and impartial review. Check this place out for yourself to see the truth in the middle. My only concern with this location is the employees are not always so friendly and will actively avoid customers lol. So your best bet to getting assistance is asking the cashier. Oh they have great starter tools that are plug in, in case you're looking for good quality tool that won't break the bank. Once you're in a better financial space upgrade as needed...Wires are inconvenient but it helps to have the right tool. Good Luck.

They have cheaply made products. They close early instead of when they are supposed to close. The…read moreservice is horrible. If I could have chosen 0 stars but not an option. The prices are not that great for cheap items. Stay away from all these stores.

I have been building my shop around Northern tool equipment. Today I went to exchange a single 916…read morewrench, and they wouldn't do it! They told me to go back and get the other 31 wrenches and they would give me an entire set. How stupid is that? I've never heard of anything so they've lost my business for good heading over to Harbor freight!

The store was very unorganized and most of what I was looking for was not even priced or not even…read morein stock.

My drum Roller/dryer wheel needed replaced. I called and they were super helpful and nice. I went…read morein and only had so much cash and they threw me a good deal. They even gave me a bolt for my dryer on the house. I would definitely come back again and highly recommend this business.

They will take advantage of you!!! Should have read the reviews first. Sold me two broken dryers…read morethen wouldn't replace it. Very rude customer service. No one wants to help. Do not go here!!!! Spend the extra money and help get this place shut down for good before they cheat more people out of money!!!!!!!!