Going to this Ace Hardware is like time traveling back to the 1980s or 90s. From the outdated cash…read moreregister to their outdated inventory its kind of bazaar. Whatever they didn't sell from 20 years ago is still sitting on the shelf, like outdated telephone jacks and other random merchandise. It is one of the larger Aces I have been to and everything is very spread out and open. Not a lot of foot traffic on the day I was there, in fact I was the only one there and the employees seemed bored and tried to be helpful but couldn't actually help with what I came in for. They do make keys there and their system is different from the other major chains so if you are having a tough time getting a copy they might can help you out. This business seems to have some major pet peeve about cell phones as their were 2 NO cell phone signs posted on the front door and then another one posted at the register. Looks like they had a bad batch of customers on their phone and could not get over it haha. If u plan on running in and making a purchase under 10$ then you should bring cash as their sign at the register posts that purchases under 10 should not be run on credit. So there you have it.

Very helpful with a sillcock washer issue. Worked with me until a suitable washer was found…read more Glad I found this hardware store as I am new to Johnson City. Will return!!

They love my dogs here and are always helpful. Prices can be high for some items…read more I love closer to a similar store and came here because I had a gift card. Evening times are slower and that's when I prefer it. The location is convenient for some, but it's a busy street and sometimes impossible to turn left when leaving.

So I went on the website to order a chainlink gate from the Johnson City, TN Store. It said they…read morehad 3 in store so I ordered pickup. They canceled it within 5 minutes. I went back on and it said they had 23 in stock that could be delivered to the house today. They canceled that order also. Several hours later I searched the gates online again. 1st option was Doordash delivery from the exact same Home Depot. That doordash driver shopped for the gate and delivered it to me in 30 minutes. What a huge disappointment that the store isn't competent enough to pick their own product. We went to the store 2 weeks ago in person to look for the gate, but there were 4 employees with the aisle blocked off and leaned against the steel just chatting. None of those gentlemen even asked if we needed help. Ridiculous. ​​​

This store is definitely the better compared to the other Lowe's in Johnson City in pretty much…read moreevery aspect. The store is always busy but the flow of traffic always moves smoothly and fairly quickly. The staff here, for the most part, are knowledgeable and helpful with any assistance you may require. The store seems to always keep their shelves full and are quick to restock on items if they do happen to get sold out. They also give a Veterans Discount for all the men and women who happen to shop there that served for the country. I'm not a vet myself but I find the fact that they do that very admirable. I recommend shopping here and if you are trying to decide on which one is better in Johnson City you definitely will want this store.

I've really given up on Lowe's. I ordered ten bags of composted manure for the garden, to be…read moredelivered, because I have back and wrist issues. I was willing to pay the $39 for that service. But when the guy arrived, it was the wrong product. He waved the receipt at me and I showed him the order on my Lowe's app and they were not the same. He took them back to the store. Refund pending but not for the $39. I text their Indian/AI(?) "customer service" back and forth. Get a case #. Days pass. Still nothing. I'm not the one who handed that driver--who doesn't work for Lowe's of course--the WRONG bags. Lowe's employees did that. Between this experience and the windows that lacked weatherstripping or were the wrong size, etc etc for the past five years I've lived here.... over and over again. I am just done. I hate Lowe's. I will drive twenty miles to go to ANY competitor. Because no matter what they claim, they find a way to screw over the customer.

Finally had time to swing in for a bite. As expected the staff is friendly. Eating at the…read moremakeshift lunch counter is a little nostalgic. Good crowd of folks flowing through and choices from burgers to fish.

Didn't have what I needed but it was a pretty unique item. For 90% of hardware needs this place…read morewould be fine. A little pricey though.

This place is great, harbor freight has been a staple in my life for years they have reasonably…read morepriced items and a decent return policy. I have noticed, and employees have confirmed, to avoid the "harbor freight" brand items the quality is not so great. But their old Chicago brand stuff work great I've had several hand tools for almost 15 years that still work. Not sure what they've switch to these days. Great selection of items they never disappoint. They've added power washer stuff now too which is a very fun project to get into. I see someone with a 1 star review, but I can't say I'm surprised by the way that person gives Every business they encounter a 1 star review...sad how some people are here just to vent their frustration and not give local businesses a fair and impartial review. Check this place out for yourself to see the truth in the middle. My only concern with this location is the employees are not always so friendly and will actively avoid customers lol. So your best bet to getting assistance is asking the cashier. Oh they have great starter tools that are plug in, in case you're looking for good quality tool that won't break the bank. Once you're in a better financial space upgrade as needed...Wires are inconvenient but it helps to have the right tool. Good Luck.

They have cheaply made products. They close early instead of when they are supposed to close. The…read moreservice is horrible. If I could have chosen 0 stars but not an option. The prices are not that great for cheap items. Stay away from all these stores.

The store was very unorganized and most of what I was looking for was not even priced or not even…read morein stock.