This is so beautifully organized. You walk in the door and are greeted warmly. There is never any pressure and wow... it smells so good. We had Cheryl help us recently. She is delightful. We told her what we were looking for and she took us straight to something the first time. Not only did we buy one recliner, but we ended up getting two. I would absolutely recommend Zak's Furniture without hesitation. They carry quality furniture and employ quality people. Go on in and see them. You won't be disappointed. read more

So I walked into the store in November of 2025 and purchased $20,000 of furniture for our home. From the start I was left sitting around for about 3 hours that day so it turned into a bad experience. I was told we would have everything but the table by January 1st. we didnt. When the table finally arrived the chair was cracked and they said they would replace it. I called back in April and they said it was on order. by August I hadn't heard back so called again. The order was placed that day. Here we are in October of 2026 and I'm still a chair short. I usually support local but since this is owned by Ashley as that is how I was billed, I will never do business here again. read more

Zak's is your one-stop for home furniture. The outlet is located adjacent to their main store on North Roan. Between the two stores you should definitely find what you're looking for. The showrooms are clean and well organized. The salespersons are not pushy and very helpful and work off of commission. The prices are reasonable for higher quality furniture. Overall I was pleased with my purchase here. read more

Zak's Home - Furniture Stores Near Me - Johnson City, Tennessee

Thank you Dianne for your amazing customer service! You have really made our shopping for furniture so much easier! read more

Zak's Home - Media cabinet - Furniture Stores Near Me - Johnson City, Tennessee

We love Zaks! We furnished our lake house here, beautiful items and lots to choose from! We worked with Misty and she was great!! She only checked on us once, and had no pressure! She was so helpful and friendly! The prices were great too! Great store and a great sales associate Misty!! We will be back again and again!! read more

I am moving and stopped in Zaks to look for new furniture because I have bought from them many times in the past but I was highly disappointed on this visit. Another lady there asked me for help because a sales associate never came over to help. No one offered to help me either. We walked through the store for a few more minutes but ended up deciding to spend our money somewhere else. ​ read more

I had a wonderful experience at Zak's Furniture and the saleswoman Zerina was amazing. My husband and I just moved to Johnson City and prior to the move we picked out a sofa and loveseat from another furniture store (which I won't name). After a month of the items being on backorder, I finally asked said store for a refund and headed to Zak's. A bit salty and without furniture, I explained to Zerina we needed something ASAP. My husband is very tall and doesn't feel comfortable on most couches. We explained this to her and she directed us to some pieces to try out. I like stylish and my husband goes for comfort. Zerina was able to help us find the perfect sofa and oversized chair. I also fell in love with an area rug, too! Check out was easy and they delivered our furniture within three days from purchase. We are super happy and we will definitely be back! Phenomenal experience and I can't say enough good things about the service and care received at Zak's. read more

Zak's Home - Furniture Stores Near Me - Johnson City, Tennessee

Great experience at both the Clearance Center and with the delivery / set up. A special thank you to Josh and Owen (delivery crew) with the outstanding customer service! read more

HORRIBLE customer service. Their one-year warranty and extra warranty you purchase are useless. They do not follow through on anything and then will gaslight your into thinking you did something wrong. Not family friendly furniture as we were told the warranty's were not valid because they could see dog hair on the furniture, we moved, our toddler must have caused damage, etc. over 10K wasted on what was supposed to be great furniture and "family owned" service. read more

Purchased $3,000 worth of furniture less than 24 hours ago, Angela Bragg (sales associate) calls me 45 minutes before the store is scheduled to close and tells me they gave away my couch! THEIR warehouse sent the wrong color loveseat to another customer who just so happened to make the purchase 10 days before I did- they gave her my loveseat AFTER it was paid for. Manager Terry Copeland was unprofessional. Emailed the President Scott Bowman and instead of responding he responded online- No contact with the customer at all, not even a phone call. Just took our business to Ashley's furniture and spent over $8,000 with Sarah Harvey! She was absolutely a joy to work with! read more

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If there was a zero that's what they need! I bought a massage heat chair a year ago and started having problems with it in November I called and they told me to just let it run even though it's making a noise finally got someone to come look at it and he said he would order the part. I went 2 months and didn't hear anything I called back and they said it was on backorder and didn't know when and if they could get the part so I kept trying to get ahold of someone to help me get a refund or something for the thousand-dollar chair that I had bought and paid $100 for a 5 year warranty. one of the supervisors finally got in touch with me and said he would send somebody out to get the chairs so he can look at it he has had it a week tomorrow and I have not heard anything from him zaks is a joke!!! and now I've had chair a year yesterday and the warranty Place says they can't do anything because I don't have the chair..zaks does!!omg really..I will never buy anything from them again !! read more

ZAKS furniture in Johnson City beware if you are shopping for furniture..... My parents were looking for an Upright recliner back in September. So we go to ZAKS and they explain to us they have them and we could go next door and look at those. So we do and picked out one. Then they send us back to the other building to pay for it. They insist on getting their extended warranty. "Fix it or replace it no matter what". So we drive over to their warehouse and pick this chair up. Brand new one not used or whatever. So back beginning of March we call in to explain it won't lift straight up we were instructed to call a 3rd party warranty company. So we call and are told they would send someone out in a few weeks. I asked if we could do it any sooner just because it's for a my stepfather who has cancer and it's in his bones. She said she would put medical and get someone out sooner. So then we have a guy come out who is now another company that does work for the 3rd party warranty company. He says it's shot and will need a whole new frame assembly. He said they may send it and may send a chair. Well we haven't heard anymore as of last week. I called them. They said call warranty company who you can only do online or email. Well I have sent 8. I called Zaks asking for help. Lady there said she was the manager would email. So after a few days I call Back to Zaks. She says she has heard nothing. So the next day I try again. I'm fed up at this point. I ask about getting a chair from the store? She said she can't do that. I explained the situation and she said I would have to deal with warranty company. So I asked about buying a new one at a cheaper rate? She said I could pay full price and she deliver for free. I said how much is delivery? She said $79. I said I will come buy one and pick it up if they would knock $79 off. She said absolutely not. So I have asked to speak to Scott Bowman the owner and no return call. So finally today I get an email from 3rd party who says that part hasn't been ordered yet. When they do it will be 4/6 weeks till it gets to us. So I call Zaks. Same unhelpful lady answers and said she was "about to call me". To say what I was just told by email. I asked to speak with Scott the owner again and she says let me go look for him. Then said he isn't in. If you are wanting to buy furniture there is a lot of places around that do a lot better. Try them before you get fooled. Look up the warranty company reviews beforehand may be helpful......... read more

Zak's has typical quality furniture at typical prices (for this area). What they don't have is good customer service. While the salespeople are friendly and helpful, the overall purchase process is not customer focused at all. As an example, when having furniture delivered all they will commit to in advance is what day they will deliver. They will call the night before delivery to tell you their arrival time. I'm not clear how they consider that to be acceptable today, when even the cable companies are more definitive in scheduling their arrival. When I commented that being able to actually schedule delivery day parts is essential to my wife and I, the clerk couldn't have cared less. read more

Wish there was a 0 stars. I shopped online today for a dining room set and added it to my cart For $899 I called the store about ordering time and was informed that the price in my cart and on website was wrong . So instead of $899 it's now $1579. I sent screenshots of my cart and was told sorry, we won't honor that price. Most stores would apologize and let you have the pricing and then change the price, admit the mistake and make the customer happy. Not Zaks. They say oh, well we have a pricing disclaimer in fine print and are not responsible for errors. read more

Zerina was amazing, helpful and very warm. So was the lady who rang us up. We had a very different experience, however when we rented a U-Haul to pick up our furniture yesterday because delivery wasn't available until the 27th. My husband and best friend encountered a very tactless man who was well-dressed at the warehouse. He was treating his employees in a noticeably hostile manner. My best friend witnessed him strongly grip his employee on the shoulder and proclaim "Once it's on the truck it's not our responsibility!" I guess he was grumpy we picked up our furniture 30 minutes before closing. I hesitated before writing this review because we are very concerned the warehouse employees could be penalized, but we were very bothered by what we witnessed. No one, whether they are under your employ or not, whether you are having a bad day or not, should be treated like that. I am afraid to describe the warehouse employees who were treated badly for fear they could lose their jobs. read more

Zak's lack of true concern for the customer is evident throughout the purchase process. It's Zak's way or No way. For 25 years we had bought all our furniture there. Bedroom sets, dining room set, multitudes of sofas and chairs, entertainment centers, recliners, coffee tables, end tables, and more. Attending a sale that offered "No Sales Tax or Free Financing" we looked throughout the store, then finally decided on a leather sofa, love seat near the main entrance. We selected our items, chose the no sales tax option, and the salesperson "went back to the office, turned around, came back and said "You can't chose free sales tax on this set. We already had it marked down". After arguing with her and another person we left the store. Started shopping at another furniture store in the area and haven't looked back. Flexibility in terms and condition, open delivery schedules, non- pushy sales people, and liberal exchange policies DO INDEED EXIST in furniture stores. We didn't know that until we stopped shopping at Zak's. read more

I ordered a bedroom set in May and was told that will be there in August in mid-September still have not received the entire set. So I asked for a portion to be delivered. Zak's was nice enough to deliver it. I was told that the other unit would be in later. Two weeks ago they called and said the unit was in and I requested an afternoon delivery. They scheduled me for two weeks later. I just got a call was told that they would be delivering it first thing in the morning. When I called to complain, they adjusted the time. read more

Zak's is a great local company with great furniture selections. If you stop by, you MUST ask for Zerina. She is super knowledgeable about the products and always willing to help before or after the sale! Go see Z! read more

Buyer beware I bought furniture back in August and was told it would take 6 to 8 weeks went back the third week of October told it would be November 15 and that my date would not be moved back then was told that it would now be December 10 and not sure it would be moved back again , please be aware they have no idea right now when their furniture will be in ! Update was just told it will now be the middle of January read more

I bought a leather living room set paid over $5000 for three pieces of good quality. This store refused to work with me when a piece was damage in delivery. To make matters worse I just had open heart surgery just 3 day before and not able to deal with such an disrespectful company. read more

Be very careful what you buy at Zak's, I purchased an adjustable bed there, it stopped working and Zak's will not stand behind their product. I bought an extended warranty on it and even the warranty company is giving me the run around on fixing this bed! Very very pissed off!!!! read more

From Newland, NC. Purchased 7,000 dollars FlexSteel leather couch, recliner and love seat, AND extended warranty from Zak's. A year later, recliner's motor goes bad on the love seat. Made SEVERAL phone calls to Zak's reporting problem, received very poor service from Zak's store manager, it took months for someone to come fix the problem. Another year later... AND STILL UNDER EXTENDED WARRANTY, a seam in seat of the couch came apart and "extended warranty" will not fix it, due to it being caused by POOR CRAFTSMANSHIP! Zak's refused to fix it, stating all they could do was contact FlexSteel, which according to store manager, they did and FlexSteel refused to fix the seam. Buyer beware! Zak's does not stand behind the furniture they sell, and mislead people into purchasing "EXTENDED WARRANTIES" that are WORTHLESS! The company holding the extended warranty said if "I'd cut the seam" they would have fixed it. HOW CRAZY! read more

This is the second time I am writing a bad review on zak's. I went on their facebook page and wrote a bad review and did not go through the administrator because I knew they would never post it. So I made it as a comment. I did this last night and it had been deleted today. So I wrote another one and that one had been deleted within an hour. I guess they won't let anyone say what a lousy operation they run. read more

Purchased a lift chair from the clearance center and was advised by the sales person that it did not have a warranty, but that you could buy one and it would take care of any problem you have. I did not get to sit in the chair as they had one that was still in the box in the back. We contacted Zak's Furniture when we first got the chair and was advised that the warranty would not kick in for an entire year. The chair is not fixable, because the frame wasn't made correctly. I spoke with the General Manager, Terry Copeland and was advised that they will not refund the money or replace the chair. read more

Worst customer service ever, we have been waiting on parts for over a month, was sent wrong thing now waiting for another 3 weeks. Will never shop here again. read more

1/27/18: Furniture ordered and paid for on 12/9/17; Update morning of 1/27/18 - Still no furniture and no confirmation on when it can be delivered. read more

I'm very disappointed with Zak's furniture. We ordered bedroom furniture the end of April and were told it would in the first week of June. When we called the beginning of June they told us July. I called them today they told me they don't have a date for delivery. I asked to speak to a manager and was told they were with a customer. We will never do business with them again. read more

Love the service I got with Terri B at Zak's, excellent seller!!! Great selection, great price. Zak's was the best price for what I was looking for. Delivery service was great too, on time and very professional. Thanks Zak's love my couch!!!! read more

BUYER BEWARE Do not expect any customer service from this business after the receive your money. I had an issue and called less than 16 hours after delivery and could not get the manager to speak to me. Watch out for them sending you their damaged furniture. Please don't make the mistake I did and buy your furniture anywhere else. You will be happy you did. I do not expect this place to be open much longer if they treat everyone the way they treated me. Sad part is that I had much more furniture to buy. I have received better customer service at wal-mart read more

Nice furniture, shitty business model. All Peachy until you pay, then it is worse than buying a new car to get out of the store with all the paperwork. Even worse I'd you try to go pick something up. read more

On 5/27/2018 I purchased living and bedroom furniture for a short term rental unit. I was told the bed would have to be ordered and it would arrive the first of August. Two months seemed a bit long and this would delay our placing the condo on the rental market but liked the bed design and decided we would wait. When the bed didn't arrive as scheduled I was told it would be mid August... then the first of September... and now mid September. This is unacceptable!!! And the order cannot be cancelled without a large penalty charge. The excessive delay has not only been inconvenient but has also cost us financially due to being unable to rent the property. I have made many purchases/orders from Zak's and had to wait usually a week or so what past what we have been told by sales staff. But this is ridiculous. Be forewarned if Zak's has to order your furniture their projection for delivery can be totally inaccurate by MONTHS!!!!! read more

Scott, the owner was able to help resolve my complaint regarding the Saleswoman and help order the cushion I was looking for. He was quite helpful and understanding. read more

In 40 years of buying furniture, the products and service provided by Zaks are the worst I have experienced. From defective bedding to a collapsing three-month-old sofa, the experience has been terrible. We have an unusable sofa, mismatched mattresses on a king bed, and must wait at least a month for parts that won't fix the problem. To make matters worse, the reclining chair (same brand as the sofa) is now exhibiting the same problem as the sofa. The bottom line is that in buying from Zaks we flushed several thousand dollars down the toilet. I won't make that mistake again! read more

We recently moved into the Johnson City area. Leaving our California home and buying one three times the size, we needed lots of furniture to fill a 13 room home. We did an endless it seemed search until we came to Zaks. Upon entering the store they introduced themselves but did not hover which I so appreciated. When our sales representative Nancy noticed we might have questions , she came over just at the right moment. She wasn't pushy but ever so helpful. Showed us items that we might like from different company catalogs and how we could special order anything. She worked with us for the whole afternoon and gave us her full attention. We found everything there. Some items were in stock and others special ordered. Everything is now in our home and simply beautiful. Looks like a spread in House Beautiful. We are so proud. There was a problem with receiving items we hadn't ordered but they quickly credited our account without hesitation. Zaks whole organization was a joy to work with from the sales, the business office, to delivery. I would highly recommend and look forward to the day I go there again. read more

I came into the Store on 12/16/16 in search of a new bed frame only. I was advised by a lady that they had a warehouse just below them that had individual pieces at a discount price. I went to the warehouse and found a bed that I really liked - it was cheap not my style but just reached out to me. So I purchased it $327.41 - invoice #1877430 - paid in full - bed loaded and took home with me that night. Had already ordered a new mattress from Sleep Zone that was to be delivered on Monday. So bed was put together on Sunday - 12/18 - mattress arrived at 5:30 on Monday - 12/19 - excited and ready to get a good night sleep. Needless to say I laid down in the bed at around 11 heard something pop and all of a sudden the middle part of the bed broke and some of the boards did also, I have pictures if you would like to see them. So my good night sleep ended up sleeping on new mattress on the floor beside of a broken cheap bed. So this morning 12/20 I called Zaks around 9 this morning to explain my situation. I was immediately advised no returns no refunds - I even told the lady that I was going to purchase a new bed and asked if they would give any discount. She once again with same answer. No apology no caring for my situation. I understand Zaks is a large company and could care less about a customer that purchased a $327 bed. However, I have worked for Aerus Electrolux for 30 years in Customer Service and would never imagine our company of over 400 stores in US and Canada to be this inconsiderate to a customer. So this story is coming to an end with a very bad taste of your company and products, which will be told to as many people I come in contact with plus I will be filing a complaint with the BBB. Someone told me to put in a dispute with my credit card but I want do that as I purchased it and will consider it a lesson learned. As for my new bed its 10:38 I stopped at Midway Furniture this morning and purchased a $1000 bed frame, which I will pick up this afternoon and will take home and enjoy. I explained to them this situation and they was shocked but was extremely happy to accommodate me with the bed. Thanks for listening and have a good Christmas. I am sorry this situation does not even deserve a star in my opinion. Melinda Doss 1st and Last Time Customer read more

I am extremely happy with the furniture I purchased. The salesman helped me to find missing pieces I needed from a discontinued set. They were in good shape and they repaired what was lightly scratched. read more