Lowe&#x27;s Home Improvement

Decent store. It was ransacked. A number of obvious, common items sold out. Clerk needs to check…read moreshelves. Review: 4

I go way,way back to when this was Trawinski's. It's always convenient to have a full service…read morehardware store nearby. I was thrilled, years ago, when they expanded into a bigger, new location opposite the fairgrounds. Product selection expanded, the store was large, well organized, and brightly lit; parking was easier, and hours of operation extended. Plus they had dogs in the store, which is always a bonus! They also had a full-service paint department so I decided to buy my paint supplies there. Shop local, you know? Unfortunately, their pricing was about 25% higher than I was paying elsewhere. When I mentioned this the owner, Frank, became irritated. I showed him my invoices. He then became angry, not understanding how I was purchasing less for retail than he was paying the franchise, or something along those lines. It was weird. So, I stopped purchasing paints there but did continue buy other supplies. Later, they moved to their present location which continues to have ample parking and easy access, as well as a decent selection of hardware and sundries, to my recall. As a bonus, they carry not only chainsaws, but chainsaw parts and supplies. At the time, the fellow who ran that department, Andy, was great- helpful, friendly and knowledgeable. One day, I needed a couple saw parts which he had in stock; it was his suggestion that I take all that he had, 4 or 5 pieces, and return those I did not need as it would allow his system to automatically re-order. So I did that... Unfortunately, returning the parts was just an awful experience. The cashier at the time, a lady with white/grey hair, could not have been more rude or angry, acting as though I were taking food out of her mouth or committing some sort of fraud by returning the parts as I had been advised to do the previous day. I recall her interrupting a conversation I was having with another customer, an acquaintance of mine, as she began to berate me and demand not only the receipt, which I provided, but also my drivers license to process the return- a purchase of less than $25. I have no idea what makes people think it's acceptable to behave in the manner she did. It truly was a distasteful experience. As a result, I have not entered the store or spent one thin dime there since- though I do purchase thousands of dollars of hardware and supplies, etc. annually. Instead, I chose to patronize another local business which appreciates customers spending their money with them, though it is less convenient for me to do so. Reading through the various reviews here, evidently I am not alone in my experiences.

Carr Hardware

4.5(12 reviews)

20.7 mi

•$

Very helpful staff in all the locations I have tried. Local and wonderful. Kudos. Good varietyread more

Loved how they were able to answer my phone call...helpful and knowledgeable. And friendly.read more

Why would they be selling this in the winter in the Berkshires?

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Woodstock Hardware

4.7(21 reviews)

25.2 mi

Woodstock Hardware, on Tinker St., is the store for you if you're looking for a complete shopping…read moreexperience as they have a gazillion products that can fulfill nearly any homeowner's needs spanning two floors and every inch of the space here is used. The 1st floor has locks for doors, bathroom items, tools, painter's tape, light bulbs, as well as pest control products, even paint swatches and so many other items. The second floor also sticks more hardware items but, you'll also find storage bins, kitchen and bathroom items including liquid hand soap. I just named a few items- but again, Woodstock Hardware will seriously help you if you're in a jam. As for prices, well.....we paid for convenience. Not complaining. The young gentleman who helped tremendously the day we visited was very pleasant and offered excellent advice when we needed it. Plus hubs and I were impressed by how this hardware store is practically a one stop-shop for almost any home situation.

Woodstock hardware is an amazing old fashioned, ( ie easy to find what you need store) where you…read moredon't need to walk 500 isles to find it! The day I ran into the store Mike walked me to everything I came in for and man he is the best employee any store has ever had! I love this store and will be shopping here whenever I am in Woodstock!!!

Swatch Repair

Selections

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Minimalist-Style Fl. Mats on 2nd Fl

A & M Hardware

3.0(2 reviews)

42.0 mi

I dunno what the other reviewer is talking about, maybe he was having a bad day - had a great first…read moretime experience over the weekend. They were able to help me with polyethylene tubing that big box stores weren't able to - they cut me off a piece of tubing so I didn't have to buy 100' when I needed 10'. Friendly service, they took their time. At checkout there were a couple of old head customers to chat with who were also friendly. Reasonable prices. For being as small as the location is they have a LOT of selection.

overpriced and old junk fittings. save your time and money and go to Home Depot or Lowe'sread more

Caligari's Hardware

3.5(16 reviews)

25.2 mi

For years, Caligari's has carried everything we have needed. The staff are knowledgeable and will…read morewalk us through the store right to the product we are seeking. If they do not have an item they will order it for prompt delivery. Smells exactly how a hardware store should, a pleasant blend of many scents. We have depended upon them for years. They even sell barbecue grills which they deliver and setup for no extra charge.

The employees at this store gave allowed someone to walk out with my $2000 pickup order without any…read moreID or verification. When the police were called I was told to leave with no resolution--no refund nor would they give me the item that was there and available. They admitted to not checking any credentials and allowing this to happen.

Hatchet Hardware of Downtown Troy

3.5(16 reviews)

31.3 mi

A Hardware Store on Steroids!…read more Our first visit to Hatchet Hardware of Troy was for some plumbing parts. When we first walked in, my thoughts were, 'they're not going to have plumbing parts...' I was totally wrong. This hardware store has it all - everything you expect in a local hardware store and then some. The entry to the store is filled with unique items for your home, trinkets, and gifts. It's a visual delight. Then you get into the heart of the store and there you'll find housewares and small appliances, landscape supplies, light bulbs...the list goes on. They even offer refills of cleaning supplies for environmentally conscious shoppers. Don't forget about upstairs which houses the plumbing supplies amongst other things. What's even better is the staff is friendly and helpful. If you haven't been yet, check it out!

I understand that there are hours for businesses, but if you're saying that you are open to a…read morecertain time they should stay open. I drove 28 minutes for something I needed at the store. And they closed four minutes early. I then went to Home Depot and spent $600. They lost out.

Refillable cleaning supplies

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Get a Benjamin Moore paint sample to test out the colors you've always wanted to try

Canaan Hardware & Stove Supply

5.0(1 review)

18.9 mi

I called Mark on the recommendation of the regional rep for the company that makes my furnace. I…read morehad tried several other companies, - including my long-time maintenance company, who are regional distributors for my equipment - with poor results. Mark came quickly, knew the product line (although he was not specifically family with my equipment) and was experienced and knowledgeable enough to be able to quickly diagnose and fix my problems, based on what he knew about other equipment from the same manufacturer. He was quick - because of his diagnostic skills and his knowledge of how to repair - and affordable, and his repairs have held up over time. He is old-school, someone who cares about his customers and his job and takes the trouble to do it well. I called him because of a problem (that eventually self-repaired) and he called back the same day, even though he was on vacation in another state, to give me what help and support he could over the phone, and to arrange to come and fix things as soon as he got back. That's the kind of work that gives me confidence and peace of mind. I recommend him most highly.

JC Rogersons Company

5.0(2 reviews)

2.8 mi

My fiancé and I were in Hudson this past weekend and made a beeline for Rogerson's Hardware. We had…read morebeen there six years earlier, before I got back into woodworking, so I couldn't fully appreciate this unique experience fully at that time. About 45 minutes to an hour were spent browsing through the incredible old/new - new/old stock (however it's referred to) and we had the pleasure of talking with Dennis, who answered whatever questions I had while gently rebuffing my attempts to buy things that were not for sale. I did however purchase a nice old file in new condition as well as an old, ornate drill bit holder which will proudly be displayed in my home shop. This store has a hazy, relaxed, out-of-time feel to it and is as relaxing and comfortable as any familiar place where one wants to get lost for a while and forget the loud, impersonal modern world in which we find ourselves immersed far too often.

The folks at Rogersons were very helpful, and I was thrilled to find original stock of 40s-era…read morecabinet hardware (after a futile coast-to-coast and online search!)--kudos for their expertise and prompt, efficient assistance!

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Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

4 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Juan K.

0

37

0

1 year ago

Made and order over the phone for a delivery of some items. Was told aprox time frame of delivery and I would get a call the day of. Never got a call and the 3rd party delivery person showed up several hours before the time window i was told. Not only that he didn't have all the items i ordered and didn't know anything about the other items. I called the store i ordered from and they told me i had to call another store where that order was transferred to! I went around on the phone several times and was hung up or disconnected when i asked for a supervisor or it just rang for ten minutes trying to reach someone. Then when i did reach someone they said some items were listed as being picked up in the store when I never even went to the store. i ordered on the phone from the start. I fialy had the deliver person Send the remaining items back and asked for a refund. I wasted full day on Lowes screw up and will not be going back to them for business! read more

Jennifer V.

944

23

68

2 years ago

Shoutout to Nora, an exceptional employee at Lowe's! I had an amazing shopping experience today, and it felt like having a personal shopper by my side. Nora guided me through the store, helping me find everything I needed. She even went the extra mile to cross-check the pricing, ensuring I got the best deal possible! Funny side note: my personal shopper days used to be all about fashion--think gowns, heels, and a wardrobe to die for! Who knew I'd be getting the same VIP treatment in the home improvement aisle? Thank you, Nora, for your outstanding service! read more

Jennifer K.

0

7

6 years ago

I like shopping at this Lowe's branch Bc it's a little out of the way so it's not super busy and always orderly and well stocked. I recently worked with the pro desk as well as the lady at the paint department.... I thought both experiences were superb. Very pleased. read more

David K.

0

2

0

6 years ago

Patrons who are able to walk upright, indicating they have evolved beyond their four-legged ancestors, not wearing masks.

Lowe's Home Improvement - hardware - Updated September 2026

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Chatham Hardware

3.3

(15 reviews)

Decent store. It was ransacked. A number of obvious, common items sold out. Clerk needs to check…read moreshelves. Review: 4

I go way,way back to when this was Trawinski's. It's always convenient to have a full service…read morehardware store nearby. I was thrilled, years ago, when they expanded into a bigger, new location opposite the fairgrounds. Product selection expanded, the store was large, well organized, and brightly lit; parking was easier, and hours of operation extended. Plus they had dogs in the store, which is always a bonus! They also had a full-service paint department so I decided to buy my paint supplies there. Shop local, you know? Unfortunately, their pricing was about 25% higher than I was paying elsewhere. When I mentioned this the owner, Frank, became irritated. I showed him my invoices. He then became angry, not understanding how I was purchasing less for retail than he was paying the franchise, or something along those lines. It was weird. So, I stopped purchasing paints there but did continue buy other supplies. Later, they moved to their present location which continues to have ample parking and easy access, as well as a decent selection of hardware and sundries, to my recall. As a bonus, they carry not only chainsaws, but chainsaw parts and supplies. At the time, the fellow who ran that department, Andy, was great- helpful, friendly and knowledgeable. One day, I needed a couple saw parts which he had in stock; it was his suggestion that I take all that he had, 4 or 5 pieces, and return those I did not need as it would allow his system to automatically re-order. So I did that... Unfortunately, returning the parts was just an awful experience. The cashier at the time, a lady with white/grey hair, could not have been more rude or angry, acting as though I were taking food out of her mouth or committing some sort of fraud by returning the parts as I had been advised to do the previous day. I recall her interrupting a conversation I was having with another customer, an acquaintance of mine, as she began to berate me and demand not only the receipt, which I provided, but also my drivers license to process the return- a purchase of less than $25. I have no idea what makes people think it's acceptable to behave in the manner she did. It truly was a distasteful experience. As a result, I have not entered the store or spent one thin dime there since- though I do purchase thousands of dollars of hardware and supplies, etc. annually. Instead, I chose to patronize another local business which appreciates customers spending their money with them, though it is less convenient for me to do so. Reading through the various reviews here, evidently I am not alone in my experiences.

Lee Hardware True Value

4.0

(5 reviews)

I have always had good experiences here. While they always gave essentials like LED lightbulbs and…read morehome accessories, they always s have great summer deals as well. Last purchase was oil for my chainsaw. They also offer blade sharpening.

I like that they had curbside pick up, but I just have to remark on the extremely rude woman at the…read morefront. This is my first time in this town, and my first time at the store. I called ahead and they had everything I needed. I called back and asked to add soma few things to my order. The woman on the phone rudely said, "it's already packed." I was so stunned that I just hung up. Why not ask if I would like to start a second order? When walked in and told the woman behind the counter that I had an order, it immediately became clear from her voice that it was The same woman I spoke with on the phone. But she acted like I was someone new to her. I told her I had an order, and she acted as if it was the most preposterous thing anyone has ever said. She screwed her face up and said, lwhat are you talking about, for what?" I won't type out the whole in exchange, but she happily walked me out pointed at a few things and said, "they're right here! Where it says curbside pick up!" Meanwhile, my order was blocking the sign that said curbside pick up. She just really could've been a nicer human being. I will look for a different hardware store to shop where I'm not treated like trash. And I'm not even dressed as poorly as I usually am, ha ha.

Caligari's Hardware

3.5

(16 reviews)

For years, Caligari's has carried everything we have needed. The staff are knowledgeable and will…read morewalk us through the store right to the product we are seeking. If they do not have an item they will order it for prompt delivery. Smells exactly how a hardware store should, a pleasant blend of many scents. We have depended upon them for years. They even sell barbecue grills which they deliver and setup for no extra charge.

The employees at this store gave allowed someone to walk out with my $2000 pickup order without any…read moreID or verification. When the police were called I was told to leave with no resolution--no refund nor would they give me the item that was there and available. They admitted to not checking any credentials and allowing this to happen.

Williams Lumber - Hudson

3.0

(9 reviews)

Go-to local hardware & lumber store - outstanding service and the staff help me find the best…read morevalues offered.

We had to return a screen door we bought in Rhinebeck that turned out to be damaged when we got it…read morehome. Ron, from the Hudson store, was extremely helpful and pleasant. None in stock, ordered a replacement from another store. Mary called me when it came in, we picked it up and all was great. Staff was very helpful.

JC Rogersons Company

5.0

(2 reviews)

My fiancé and I were in Hudson this past weekend and made a beeline for Rogerson's Hardware. We had…read morebeen there six years earlier, before I got back into woodworking, so I couldn't fully appreciate this unique experience fully at that time. About 45 minutes to an hour were spent browsing through the incredible old/new - new/old stock (however it's referred to) and we had the pleasure of talking with Dennis, who answered whatever questions I had while gently rebuffing my attempts to buy things that were not for sale. I did however purchase a nice old file in new condition as well as an old, ornate drill bit holder which will proudly be displayed in my home shop. This store has a hazy, relaxed, out-of-time feel to it and is as relaxing and comfortable as any familiar place where one wants to get lost for a while and forget the loud, impersonal modern world in which we find ourselves immersed far too often.

The folks at Rogersons were very helpful, and I was thrilled to find original stock of 40s-era…read morecabinet hardware (after a futile coast-to-coast and online search!)--kudos for their expertise and prompt, efficient assistance!

Berkshire Hydroponics

4.0

(8 reviews)

This place is great. Fair prices. Super knowledgeable and friendly staff. It's been my go to for…read morehydro supplies for years now.

Went here for my seeds (ethos genetics are great and they carry the lineup.) A few weeks later, I…read moreasked the kid working for some help with a fungicide that would be safe for my hydro grow, to add in the reservoir. He looked at the wall and recommended a product that looked alright. We followed all instructions, triple checked our measurements, then added the solution. Big mistake. 5 minutes later, our entire grow is spewing foam from every available pore, accumulating like some sort of bubble bath prank. We had to flush the whole system about 10 times to just get the water to stop producing new foam, and even after a rinse the plants were not looking good. I called the guy at Berkshire Hydro to see what the heck was going on, and received the lousiest customer service I've had in my life. He could not have been more clear that he didn't give a hoot about the damage HIS advice inflicted. He made a crummy excuse about thinking I was using a soil setup (At a HYDROPONICS store, after specifically explaining I wanted a root drench fungicide to put IN MY RESERVOIR), and completely refused to accept responsibility, apologize, or offer ANY compensation. A few days on, and 3 of our 4 plants are dead with the 4th likely to follow. Our entire setup could have been DESTROYED because of this employee's negligence and incompetence, and weeks of progress was destroyed. If you go here, don't listen to a word they say and do all your own research. What a crapshoot.

Agway

3.3

(4 reviews)

5 stars for the Christmas Tree!…read more I was in Great Barrington for a tree, and someone mentioned the tree farm in town; I went there and was really disappointed. They were expensive and not full and thick as trees should be (especially for the $$); I could SEE through them! While driving by Agway, I noticed the trees out front and thought I should at least check them out. As soon as I parked right in front, I noticed two straight ahead that caught me eye (tree love at first sight??) and one of them is in my living room right now. Just 6' high - the cute little tree I wanted - incredibly full and they said they got a new tree farm supplying them this year. Also fantastic was the PRICE: regular price was $30 but there was a $5 off deal... gorgeous tree for $25. Wow.

I have been getting birdseed along with other things for years. Last month I got a 20 lb bag that…read morewas filled with dust. I tried filtering it to no avail. After feeding the birds and deciding it probably was NOT good for them to eat half seed and half dust I returned it to the store to be told that because it wasn't at least half a bag although pretty darn close, they would NOT refund even partially. They could also see that the bag was filled with dust. Agway in Great Barrington, with that attitude, has lost a very good customer as I will never buy anything there again. Buyer beware!

Story's Nursery

4.7

(15 reviews)

Purchased two Norway Spruce Trees and had them delivered and planted. Andrew, Ryan and Adam were…read moreWonderful. Polite Knowledgable and hardworking young men who did a beautiful job.

There's nothing in this world that my daughter likes more than berries, and since I'm going broke…read morebuying them for her, I thought maybe we could grow our own. My mom is my source of all things gardening, and she told me to go to Story's. I looked up the website (which is great) to see what they had in stock. Under "fruiting plants" in nursery stock, I found what was basically a comprehensive list of all the fruit I could think of...so we just decided to head over and take our chances. When we arrived and walked around a bit, I realized that they actually HAVE pretty much everything on that comprehensive list, because this place is massive and awesome. I don't think I can possibly list all the things they've got, but I feel pretty confident saying that their selection is better than anything you might find in the surrounding area: Trees, shrubs, evergreens, bushes, perennials, herbs, succulents, conifers, flowers, vegetables, vines...you want plants, they've got the plants. They've also got all the garden supplies you need...plant food, fertilizer, seeds, pesticides, tools, a gorgeous selection of pots, and hooks, and garden gnomes, and more. I didn't know I needed netting to keep the birds from eating my blueberries, but they did, and they've got the netting you need. I should note that my mom frowns on netting your berries, as she believes we need to share with the birds...but she's just a much better person than I am.

Insight Computer Center

3.0

(10 reviews)

Frank is the best. And if your computer has died a sad death he can provide reconditioned ones at…read moreincredible prices.

He will tell you anything to get your work but does not keep his promises. I have had some good…read moreresults in the past that worked out but more often than not, there are problems. The latest disappointment: he said he would make a house call to fix my frozen screen-- and promised to "come out in half hour", then I wait all day and he doesn't show despite several updates to say he was on his way soon. The worst of it is he doesn't care or apologize when he screws up.

The Chefs Shop

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