Always professional, ready to solve the need whatever it is, make every visit productive drawing on…read morea vast inventory.

Why Carr Hardware Lenox Has Lost My Trust and Business…read more I bought 2 sodastream refills at the Lenox store. The total came out to $47.98 or $23.99 each including tax. The same refill online through sodastream is $16.99 with free shipping for purchases of $65 or more ($18.05 a bottle including tax). Meanwhile, at this very moment in the heart of SF, you can purchase the same refill at my former hardware store Cliff's Variety for $18.46 including tax. Why was I being charged nearly 6 dollars more per refill by Carr Hardware? I was shocked when I looked at my receipt when I got home. What gives? I called the store and questioned the manager, Patty and explained the price discrepancies I had been finding. She was dismissive at first citing "price increases" as her justification. I told her I would complain about my experience online and then she said "corporate sets the prices and she would check and get back to me." I have yet to receive a return call. It's upsetting that post-covid so many businesses, local independents and large corporations alike, are willing to gouge their customers and their community. After some online research, my experience with Carr Hardware's refill pricing is comparable to complaints I had read about online by Walmart customers. I will be reporting my experience to the Better Business Bureau and caution you to be vigilant at the checkout counter if you shop at Carr Hardware. They've lost my trust and my business. UPDATE: Refills are roughly $18 at Staples Pittsfield

Grade A customer service. Knowledgeable and friendly staff. I learn something new almost every…read moretrip. They are my first choice for any hardware related purchase.

I have always had good experiences here. While they always gave essentials like LED lightbulbs and…read morehome accessories, they always s have great summer deals as well. Last purchase was oil for my chainsaw. They also offer blade sharpening.

Stopped in for a few things while working OT and before I even got into the store I had a good…read moreexperience. They have a reserved parking spot for veterans and I thought it was a nice simple gesture. When I went inside looking for my bits I talked to a younger guy who was really helpful and when I checked out I asked for the owner and told him I appreciated his spot outside and he said it was the least he could do after all we do for everyone. Nice place and they have a lot of inventory and the people running it are genuinely nice. Next time I'm in the area working and need something I'm coming back.

Absolute shit customer service, the poor guys in the front just trying to do their job and the…read moresystem charged me twice on accident. The manager gets my receipt as I explain that it charged me twice and showed multiple times on my banking app that I was charged twice. Claims he only sees one transaction declined and one transaction approved. Nothing he can do for me and it's doesn't show in their system. They can't just accept their stores error with a paying customer and return a simple 20 dollars. Not even about the money anymore, simply business etiquette.

Needed firewood for our weekend getaway and they had just what we needed. Thankfully they were…read morewilling to load it in the car since I have a bad back. Also recommended Amici a local restaurant which was an excellent recommendation! Very friendly, great local hardware store.

From the owner: Baldwin's Hardware Is A Family Owned True Value Hardware Store That Has Been Operated Continually…read moreBy The Baldwin Family For 150 Years.

The best framing store around! We have had numerous photos and other memorabilia framed by Steve at…read moreElm Street Hardware, and have always been thrilled with the results! Steve has a good eye for colors, types of frames, etc. The prices are also very reasonable. He and the rest of the staff are very friendly and helpful. It is truly nice to have a locally owned store that is so great! We highly recommend Elm Street Hardware not only for your every day hardware needs, but your framing needs as well!

A perfect old fashioned hardware store with EVERYTHING you could possibly need. Knowledgeable…read morestaff, great bargains and art framing as well.

I stopped by one of my favorite stores in the Berkshires yesterday, and it felt quite nostalgic to…read morebe back. For quite some time, I used to come here with a friend or by myself, pick up a complementary map of Kennedy Park, and go for a little hike. The entrance to the park is right at the store's parking lot, which makes it especially convenient. The map shows the different trails throughout the park, and I would choose one and enjoy a leisurely hike. A nice lady warmly greeted me when I walked in. I browsed around the store for a while but didn't end up purchasing anything this time. I did notice their wonderful selection of hiking shoes displayed along the back wall, which caught my attention. Over the years, I've purchased quite a few items from this store, so it was nice to return and browse once again. It was wonderful to revisit a place that brought back such pleasant memories of those hikes, as well as some enjoyable shopping experiences over the years.

This sports shop is just top notch. They came highly recommended by my dad and once I walked in,…read moretheir customer service totally proved his glowing review right. I came in to drop off my snowboard for repair and after looking it over the next day, they told me the honest truth that it was a bit too of a complex repair for them to trust that it was stick long term. They suggested for the price it would cost to make it perfect, given the year of the board (2017), I'd be better off getting a new board and pocketing the difference. I appreciated how up front they were and headed their advice! I'll be running the board through it's final paces this season and getting a new one come spring. Even beyond repairs, this shop has it all. From kayaks to climbing gear, skis to paddle boards, they've got everything you need to enjoy the outdoors for all four seasons.

We bought four major applieces from Henry's. Delivery and removal of the old applieses was…read morethoughtful and easy. One of the machines had problems and the service department went above and beyond. Definitely glad we used Henry's.

We have used Henry's for 10 years and we continued to go back even after disappointing experiences…read morebecause we felt that they were family-owned and a local business, so better to support them than the big box stores. Sadly, that has changed and we can no longer support them. I don't feel they are trustworthy. Appliance service has been very disappointing at BEST. We were sold a product with a missing part and were told multiple times that the part would be supplied, but it never was and we had to continually chase them. The missing part that was never even supplied, actually damaged the brand new appliance. We were sold an appliance that never worked properly and it was admitted to us finally that it was a manufacturer's defect, but no compensation of any sort was ever even offered. So there's two appliances that we purchased at full price, that ended up being not being as functional as they were supposed to be. Most recently, we were encouraged to spend over $750 dollars on fixing an old appliance only to have it break once and for all 2 months later. We had specifically asked if it was worth spending all that money on this unit or whether we should just buy a new one and we were Definitively recommended to do the repair. Now I have had to buy a new replacement appliance at the cost of what I spent on the repair plus $100 - a mere $1665 out of my pocket that I didn't really have to flush down the proverbial toilet. Their response to learning that the repaired appliance died? 'We (conveniently) have a sale coming up next week. Nope. No more. Hello big box store. And in discussing this recent terrible experience with friends and neighbors, come to find out that they have also had very similar experiences. Literally the Same experiences - appliances purchased that were missing parts and were guaranteed that the parts would be supplied, but they never were, poor service, etc. I'm not happy to be writing this review but I feel obligated to save others the pain and suffering we've been through

I had Hunter Douglas blinds installed a few years ago from Caligari's. I was impressed with the…read moresales person who helped me pick out the blind that fit my particular needs. When the blinds arrive Ryan came to install them and he couldn't have been more friendly and professional. The blinds look gorgeous! My grandchildren were visiting this pasted weekend and, unfortunately, broke one of the blinds. I call Caligari's thinking I would have to purchase a new blind but they informed me that it might be able to be repaired. I scheduled a service call and it was Ryan who came again; I was so glad. He was able to fix the blind right away! For just the cost of a service call the blind is working again! He let me know that he isn't always able to fix blinds on site sometime they need to be sent out for repair, but if he can fix them, he does. So nice! The blinds are pricy but, in my option, worth every penny. Beth P.

Had a carpet installed today. The installer was rude and unfriendly. We asked him to open the…read morewindow in the room where he was working because of Covid, and he refused, saying the carpet needed warmth to stretch. What??? What was worse, he refused to put on a mask, claiming he had asthma and couldn't breathe in one. Only when I phoned the store, did he put one on and even then he was rude about it. I spoke to someone at the store who said that only Kaitlyn could deal with this and they would contact her right away. But no one called me back. Atrocious customer service, and you're paying top dollar for the carpeting to boot.