Stood for 15 minutes at self check out because it wouldn't take my ID. One person working all four and all four are down waiting for service. Thankfully, James jumped in and took care of everything. He's fast always got a smile and easy to work with. Just frustrating not having any cashiers and all of the self checkouts are either needing assistance or blocked off. Why would you have four registers blocked off. Seems like you're losing money. read more

When having to shop at a Lowes, this one is much more preferrable over the Greensboro (Wendover) location, though still nothing to write home about. Like any of these big box hardware store, you can find just about anything you need for DIY home projects, from landscaping, to plumbing, painting, electrical and more. But to keep prices, low, just beware, quality is absolutely reduced in some items, especially faucets for example. On a recent visit, while buying large sheets of plywood, I was at least able to find someone on the floor, willing to assist me in cutting the material on the panel saw, so I could fit them in my car. However, finding help in this store can be hit or miss, just depending on which department you are in. All in all, it's a decent store, to get what you need, but just beware of quality, and don't go in always expecting to find employees to help you. read more

Lowe's Home Improvement - Hardware Stores Near Me - High Point, North Carolina

Service as in customer is awful. Selection is okay, Value is terrible when you have Lowes credit card and charge you regular credit card and tell you didn't have a Lowe's credit card when you did. It isn't really any better than it's main competition. read more

The worst experience ever. Jimmy Kelly came because I wanted to have my front entrance door and storm door replaced. I purchased doors that he told me were standard and in stock. They were not. After much miscommunication and misinformation (a new storm door had to be reordered) the installers came to put them in. Two months so far. Both doors were put up when he realized that Jimmy Kelly had ordered the wrong handle for the storm door and it had to be ordered from Pella, Lowe's did not have them. Jimmy Kelly will never communicate with you once the sale is made. So, three months have now passed and no handle for my storm door. I wouldn't recommend using Lowe's for anything and especially Jimmy Kelly. read more

Lowe's Home Improvement - Hardware Stores Near Me - High Point, North Carolina

I bought 7 pull down shades. Cut to my measurements. I measured several times to be sure. I made sure they understood it would attached to in side frame. No lead way on the numbers. Only two were cut to correctly size. I had to make 5 trips back. That adds up in gas and my time. You should be able to expect more from the names Lowes Home Improvement read more

Do NOT finance anything through Lowe's!!!! We financed a fence installation and a shed. We did a 120 month special financing. Curtis came to our home and did the finance agreement. Ryan, who is in charge of the fence installation Department told us Curtis messed up the loan. They put us on a 24 month loan with deferred interest. Which we would never do. They put us on a 84 month loan for 2400. 7 days later. Which we knew Nothing about. Ryan just gave us the run around. He does NOT return our calls or helped in ANY way to resolve THIER mistake. We had no choice but to take out a loan with our bank to save our credit. We ended up paying $2400 extra in the loan that was added to the loan without us even knowing. Basically Lowe's committed fraud against us!!!!! They give you a number to call to customer service. That number is a joke! Corporate is useless. WORST COMPANY EVER!!!!!!!! read more

My husband and i would like to thank Mr. Elmore Olander for helping us fine what we needed in the plumbing department of Lowe's Home department store #509 north main this week. Monday morning march 11,2025 in High Point NC. He was so kind and understanding to us. Some people wouldn't help they just say isle number . But when we ask him he took us right where we needed to go and stay with us and help us. Older people can't fine things as fast as younger people. Thank you again kind sir. God bless you. read more

I am very unhappy with my experience with Lowes in High Point! Jimmy Kelly came out about a fence and talked me into believing that it was better to get my fence installed before getting my concrete poured on my patio. Worst decision ever!!! My home is on a hill, therefore the fence is lower in the back to where my fiance who is 5 10 can see over it. After a hassle of trying to get in touch with Mr. Kelly and the fencing company, they said they could raise the fence up 3 or 4 inches. After getting the concrete poured I have tried to get in touch with Jimmy and Privacy Fence Solutions by calling and texting and I get no response!! After I get this mess fixed, I am done with Lowe's for good!! read more

We have been in many Lowe's stores, & this location has really earned our business. My parents just purchased a new home & were searching for all new appliances. Robert in appliances went above & beyond our expectations. As we approached he was busy working, but dropped everything without hesitation to help us. Robert was very thorough & did not miss a single detail on what they wanted for their new home. He was knowledgeable on every product & really set the bar for any retail service we have ever received. I hope management really understands just how much clients appreciate staff members such as Robert. read more

Purchased a Whirlpool refrigerator at Lowes. It has needed repair to the tune of $1,500 in the last 13 months! Lowe's managers keep passing the buck. They blame Whirlpool and just keep brushing me off. I have made several phone calls and visited Lowe's personally but have not had any meaningful help. Their service is terrible. Many times when I have called Lowe's it is difficult to get a rep to even answer the phone call! Whirlpool makes a junk product and Lowes knows about it, yet continues to sell Whirlpool products...How do you go through 3 compressors in 13 months, plus Freon leaking problems and not have this refrigerator qualify as a "lemon". Stay away from Whirlpool and stay away from Lowe's! read more

I ordered and paid for a high end washer and dryer combo and pedestals online. I went to the store to pick my washer and dryer up 3 days later with ease. Shahzad and Zachary S. offered the best customer service I'd ever received. A day later however, I realized that my account had been charged again for the same items I'd already paid for. I spoke with the store manager and he tried to convince me that the initial $2,990 debited from my account was a "hold" and that the additional $2,300 debited from my account a few days later(which left my checking overdrawn) wasn't an additional charge. My banker and I disagreed. read more

Customer services is terrible. This is my first time at Lowe's 2600 N Main st, High Point, NC 27265. They did not ask you anything before they do. The manager, her name is Emily gave me a bad attitude and not responsible for their fault. I tried to call the customer service and all they can do just get my feedback and not gonna fix their fault. never go back here. Highly recommend HOME DEPOT read more

Went to this location because they had the cabinets we were looking at and we could purchase all of the pieces we needed at this location. 1. The organization is horrible. The shelves that are marked with what we need see were filled with other products. 2. When we finally found our products on the top shelf, there was "no one able to assist" in getting those items off of the top. The "lifters" were on break. The lady helping us actually told us to come back another day....., 3. Their machinery to get things off of high shelves was scattered throughout the isles where someone could get hurt. 4. The boxes that they did have, most were damaged or taped up. Good luck finding something that isn't damage if you can actually find your item and are able to get it off the shelves. We will not return to this location. read more

This store continually has items listed as available "in store" on their website yet it is either not available or the location (Aisle and bin) don't even have a place for the item. Their inability to monitor inventory and maintain accurate website information is horrible. My second complaint is customer service. Good luck trying to find a manager to talk to let alone get an explanation that makes business sense. Attached are photos of what shows online and what the aisle location looks like. read more

Lowe's Home Improvement - This is the aisle location that is supposed to have 4x5 copper square. - Hardware Stores Near Me - High Point, North Carolina

Placed online order and then arrived for store pickup. Associate came out delivering a unboxed, filled with dirt and cobwebs items item. She said though it was a little dirty from being kept outside as display and having no box, it works. I refused delivery and she said she would refund promptly and nothing was further needed from me. 15 - 20 minutes down the road, Ashley calls me to say that because a gift card had been used for partial payment on item, I needed to come back and get the card. I stated I was a long way away now and could not return. According to Lowes published policy if an item is out of stock, I should have been notified by phone or email with a potential alternative. I got neither. Called Customer Service who offered no resolution or compensation for my returning to store. Gasoline is $3 per gallon to have to make multiple trips for which I expressed. "Sorry" is all I got. Don't buy online for store pick at Cortana, Baton Rouge store. You need to go inside and pull your own items to assure you don't get junk or shop entirely another retailer. I recommend another retailer. Lowes Customer Service is a joke. read more

Looking at paint and employee offered to paint my mother's home. A guy named Gino sad he's a professional painter and painted for Lowe's. He completely destroyed my mom's house! This man named Gino who was working in the pain department offering his professional services while my was with a friend looking at paint, and this employee offered to paint my moms home stating he's a professional painter and painted for Lowe's. Asked for a business card, he said he was out, so he wrote his name and number on Lowes letterhead. My mom is a 67 year old woman who has a few health issues. She had been waiting for her stimulus check to paint her house. He told her to call for an estimate so she did and he arrived with his brother in law wearing his Lowe's name tag. My mother told them the exact color she wanted her walls painted. They kept arguing trying to tell her how good this other woman's house looks in gray. She specifically told them no gray it doesn't match anything. Then they stated how the fireplace needed to be painted red. My mother told them no to the fireplace being painted. Both Gino and brother in law said they needed to do the job that day. My mom told them she had to leave along with a friend of hers that was with her, but they said they had to go buy better paint and paint supplies from Lowe's which she paid them additional for, and he used his Lowe's employee discount but charged her full price then took the stuff she bought stealing from her. We already had plans but they insisted that she would get a better deal if she let them start that day, April 30,2020 around 10 am. They said they are professional painters with Lowe's and that she could leave a key so they could take her money and go buy the paint and supplies from Lowe's. They had already agreed on the payment of $700. Then last minute they said she needed to pay for all paint and supplies. My mom paid everything in cash but she does have the receipt with Gino's handwriting using Lowe's employee discount giving them close to an additional $200 because Gino, still wearing his Lowe's name tag, went and bought 2 gallons of high end paint and purchased painting equipment she already had, but charged her for every penny. . Trusting Lowe's my mom allowed them to take her key, get the supplies and when she returned with her friend she was horrified. Not only did she and I soon came over to see a very horrible, hurried and unprofessional paint job, but my walls were painted blue/gray color and nothing they said and we agreed they would do was done. Then I noticed horrible red paint around my fireplace and black spray paint all over the place. Their is paint all on my mom's ceiling, trim, floors, paint bubbled, white spots all over the walls and damage such as holes in my wall as well as other damage to her walls. Gino and his brother in law said they would come back the next day and fix everything my mother had just stated. This never happened! They also stole all the supplies my mom paid for. My mom and myself have reached out to Gino asking for a receipt, and she's been given numerous excuses. Then she started receiving mean texts which she and myself are now scared of them retaliating. This employee, Gino, saw an old disabled 67 year old woman knowing taking about $900. And refusing to give her a receipt. I now know that Lowe's doesn't allow employees to do this after calling. After all this stress took a toll on my mom's health so as her daughter I reached out to Gino asking for a receipt and that she only wanted that, no argument as he had previously done. A Lowe's employee Impersonated being a Lowe's painter for customers, stole my money and the supplies a customer paid for and left my mom's house leaving the walls, ceilings, floors and much more in horrible condition plus many other damages. We've filed a complaint with the BBB as well as an agency that investigates Lowe's complaints. Lowe's so far has not taken any action or this incident/issue serious. read more

See all

My mother been without a dryer for a week cuz they brought faulty dryer and they keep giving my the run around don't order anything form Lowe's warehouse in high point cuz they will send u faulty appliances to your house and will not stand behind the delivery when u call to have it exchange for a new appliance that is not faulty if they gave me the option I would give them zero stars for bad customer service bad delivery service and I repeat don't order from Lowes warehouse in high point cuz they will send u faulty appliance to your house and it will take a week to get a new one read more

The most useless employees, none of them understand the product, you constantly have to return items that were suggested by employees. Drive the extra 15 minutes to the store located near Costco's on wendover. They are great. read more

Tried to buy a 4k storage building installed. Employees have no clue how to make it happen. Pathetic service. Home Depot is much better.

Purchase date: July 13, 2017, 09:06hrs. I have shopped at a lot of Lowe's Home Improvement Stores. I have received installation from Lowe's in the past. I will not return to Lowe's Home Improvement Store located at 2600 North Main Street, High Point N.C. store 0459. I purchased a A/C window unit on July 13. 2017 at 09:06. I anticipated hearing from someone in reference to installation within 72hrs. I purchased the item at the store, completed all updated information for installation. Today is July 16, 2017, I have heard from no one, zero individual has contacted me. On July 14th, I called the store. Johnathan in customer service answered the phone. He stated he was limited in what he could do, so he passed me to Mark. Mark came to the phone and he precedes to approach Johnathan because Mark doesn't know what to do. The two of them must have came to the conclusion to pass me to Ferril. Well, manager Ferril never came to the phone and I held longer than I would normally, 30minutes. I hung up and called back twice and there was no answer both times. The phone just rang over 10 times both times. I'm practicing patience, so I waited and then called a 3rd time. To make this shorter: I spoke with Nick, associate store manager. Mind you, Courtney and I made the personal information changes for delivery on store copies and also my copy of the contract. Supposedly my telephone number was not corrected at the store. There was some kind of failure to communicate between systems. So Nick said Kelly from corporate will be calling me. She called. She said "A Team" should be calling me for a "72 express". I'm writing this at 2:37pm, July 16, 2017. I have heard from NO ONE. read more

Over the last few years, I have went from only shopping at Lowe's to almost completely avoiding the place. I want to support a NC business, but their service has gotten so bad. Every time I go for something, all you see are people walking around saying they can't help you. And I don't even think it's the employees fault - when you do find someone to help they try extremely hard. I think they aren't managed, or trained, or staffed. Anyway - at all locations, Home Depot blows them away now. Sad read more

worst customer service ever. I purchased item on line 4/14/21 and couldn't get information on when it was to be shipped and where from. Went to the store and no one knew anything or would take the time to check it out. When I got home, had an email stating they had it and to come by and pick it up. It was supposed to be delivered to my house. read more

I'm giving this Lowe's Home Improvement 3 stars for a number of reasons. This location is always well stocked and mostly well organized, and for that I'm giving 5 stars. However, when it comes to tracking down help, they're almost impossible to find. I've been probably 10 times over the course of the past few months and I always have trouble finding a staff member to help me track down the item I'm looking for. Once I do find someone, there's typically a line of people waiting to ask them a question. Seems to me like they need to hire a few more people for the floor. I also have issues with this store when trying to check out. Usually, there is one register open and then the option to use the self-check out. I'm not sure which is faster...The four check out lanes seem to only work half of the time, and there's usually only 2 out of the 4 working. Again, it seems that they need to have a better system in place for checking out and for customer service. The people you have working are worn down from having to do everything. That being said, I will continue to shop at Lowe's Home Improvement because of it's products and proximity to my home. read more

We were physically threatened by a cashier at this location today while attempting to return a wheelbarrow we purchased that they could not locate in the store. Charlie took off his Lowe's Home Improvement smock, threw it on the floor and aggressively approached us in a threatening manner. Here's a photo of Charlie's smock on the ground. The police were called and mgr notified but please BEWARE that you will be threatened with physical violence by the employees of this store if you don't act right. read more

Lowe's Home Improvement - Hardware Stores Near Me - High Point, North Carolina

See all

2nd day in a row attempting to use the curbside pickup. The guy in customer service put us on hold and then came back 5 minutes later to say that he couldn't help us right now, that they were busy, and then he just hung up the phone. We waited for 30 minutes yesterday just picking up spray paint until finally a guy from another department by the name of Adam, who we had to call on again today to help us, was there to save the day! IF YOU DONT WANT TO RUN A CURBSIDE PICK UP CORRECTLY, DONT OPEN ONE AT ALL!!!! My wife and i are just clearly not wanting to go inside because of the COVID-19 so that's why we didn't just go inside!! read more

I've always received assistance needed. Would rather go to High Point Lowes instead of the one in Lexington.

Placed order of mulch for delivery. Scheduled for a Thursday. No delivery or phone call by 5pm. So I tried calling the store. After being hung up on 10 times, I finally got through to customer service who said it was still scheduled for Thursday. Nothing. Nothing on Friday either. So I went to store and canceled order on Saturday. They didn't seem to care. Home Depot had pallet of mulch delivered to me that Saturday. Management needs a kick in the rear. Good Luck! read more

I ordered a refrigerator about two weeks ago that was supposed to be delivered today, Saturday, September 15. On Wednesday, I received a call from Lowe's saying that they weren't sure they were going to be able to get the refrigerator because trucks were being diverted to the coast because of Hurricane Florence but that they would check other stores. About an hour later, they confirmed that they could get the refrigerator I ordered and would deliver on Saturday. It is now Saturday and after waiting around for the first four hours of my twelve hour delivery window, I called to check on my delivery. I was only then informed that they had cancelled all deliveries because of the weather. No one informed me my delivery was cancelled. Darlene, the delivery manager, said she called everyone expecting a delivery today. She did not call me and let me know. She is as rude as she is incompetent and didn't even apologize for her mistake. Don't order from this Lowe's. You will just waste your time dealing with their lousy customer service. I cancelled my order and will now likely be without a refrigerator for several more weeks while I wait on delivery from a different company. read more

I started the process of buying a microwave to be installed over my range on June 7th and today I finally got a call from the installation company for an install date of June 28.....4 weeks later. During this time, the installer came out on the 12th to review the area and I was told I'd get a call for installation within a day or two. I had to call the store and the installation company over and over again to keep THEIR process going. Both blamed each other for the delay saying the other dropped the ball. At this point, I don't care who is at fault - I'm going to Home Depot!!! Bye-bye Lowe's.....horrible customer service!!!!!! read more

Literally the only lowes I will ever go too. Amazing customer service, quality products, and maintaining great health and safety standards.

Today is 6th of August, I was told that my One piece stackable washer dryer unit would be delivered. Lowes has the worst delivery i have ever encountered. This is the third time that they were supposed to make the delivery. They also delivered the wrong items i.e a double burner outdoor grill and i just found out that it is a smoker grill, not the same thing. read more

It seems as if each time I come to Lowe's I find that I enjoy The Home Depot more and more.... Hardly any of the stores are uniform, you cant go in and find what you are looking for easily. If you find something at a Lowe's store and then go to another to purchase it its always an ordeal. They either wont stock that model (lighting) or the color wont be the same (flooring). I dont know.... I just get frustrated here. This particular store is clean and the employees are typical.....HATE to be at work. read more

Always poorly understaffed, which makes all of the hard working staff appear,(to everyone waiting in checkout) to appear incompetent.

This review is specifically for the millwork department and Todd Gerock. Millwork is the department for any woodmill-produced building construction interior-finish, exterior-finish, or decorative components. Todd is knowledgeable and professional. We've had a few hiccups with a recent install but I'm so certain he'll stick with us to make it right I'm writing the review based on our interactions with him this far. read more

I'm sitting here in Lowe's on North Main waiting to see a store manager for 30 minutes now no one has shown up as of yet makes no sense at all. Mr Travis has not shown up to the customer service desk as of yet, very poor customer service. read more

Man, you would have thought I would have asked these people to give up their birthday! Two employees on the floor, both just looked like I ruined their day asking for help. That's kinda what you get paid for. If you don't like the public, don't work with the public. It's that simple folks. Two stars only because they had what I was looking for, and I didn't have to take anyone's birthday away. read more

I will never visit the Lowe's on North Main St in High Point. I had to take back a damaged microwave today and the young lady in customer service was very rude and unprofessional. After receiving the help I proceeded to purchase another microwave only to have two associates look at me without offering any assistance. I waited 20 minutes and the two associates continued to talk to one another and the one associate whose name is Ricky walked by me several times and never opened his mouth. I went to another department to ask for a manager, the associate there tried to help but I really needed to speak to a manager. After waiting 10 minutes the manager never showed up to speak to me. Again, stay away from this Lowe's read more

I decided to give Lowes one last try after the last screw-up they managed. On Wed 8-29-18 went to buy paint supplies late in the afternoon, upon checking out they had 1 register open, 6 customers waiting to check out. They CLOSED the self service line and told everyone to go to the ONE register that was open. Several customers including myself left their merchandise and left the store. This store seems to be poorly managed and just seem to be aware of what's going on. That was the last trip to the High Point Lowes. Judging from other reviews there is a problem there. Home Depot will be getting my renovation business. read more

WORST CUSTOMER SERVICE EVER I purchased a shower pan and doors, etc. on 8/6/18 in the store on N. Main St. in High Point, NC. I and my contractor who was there was promised delivery in a week. I prepared to be without my bathroom and my contractor showed up as scheduled only to be told by Lowe's that the order had not come in yet. The man in the store department tried to be helpful but it was a useless fight. He found that the order was sitting on a dock in NJ but no one including the vendor could say when it would be delivered. The store salesman said he would call back on 8/17 with an update after speaking with the vendor again. I never heard back from the salesman. On 8/18 I called to speak with the store manager to see if he could help. I was transferred no less than six times but never was connected to the store manager. I believe the do this deliberately hoping that the customer will give up and go away. I asked for a number for a district manager and was told they had no such number. I called Lowe's "Customer Care" number where I was only allowed to file a complaint. The woman on the phone said they did not give out contact information for district managers nor would they have the district manager call me. Lowe's is absolutely a fail on every level and worst part is that they was happy with that. They are quick to take your money but after that you are treated miserably. read more

If you want really excellent service then shop somewhere else. If you want previously sold products that have pieces missing then repackaged and sold as new then shop here. If you want to find everything yourself and never find help because it's not my department then shop at north main high point Lowe's read more