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    Lowe's Home Improvement

    1.9 (45 reviews)
    ModerateHardware Stores

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    This is the aisle location that is supposed to have 4x5 copper square.
    Tony B.

    This store continually has items listed as available "in store" on their website yet it is either not available or the location (Aisle and bin) don't even have a place for the item. Their inability to monitor inventory and maintain accurate website information is horrible. My second complaint is customer service. Good luck trying to find a manager to talk to let alone get an explanation that makes business sense. Attached are photos of what shows online and what the aisle location looks like.

    Paint dripping onto my mother's trim
    Katrina M.

    Looking at paint and employee offered to paint my mother's home. A guy named Gino sad he's a professional painter and painted for Lowe's. He completely destroyed my mom's house! This man named Gino who was working in the pain department offering his professional services while my was with a friend looking at paint, and this employee offered to paint my moms home stating he's a professional painter and painted for Lowe's. Asked for a business card, he said he was out, so he wrote his name and number on Lowes letterhead. My mom is a 67 year old woman who has a few health issues. She had been waiting for her stimulus check to paint her house. He told her to call for an estimate so she did and he arrived with his brother in law wearing his Lowe's name tag. My mother told them the exact color she wanted her walls painted. They kept arguing trying to tell her how good this other woman's house looks in gray. She specifically told them no gray it doesn't match anything. Then they stated how the fireplace needed to be painted red. My mother told them no to the fireplace being painted. Both Gino and brother in law said they needed to do the job that day. My mom told them she had to leave along with a friend of hers that was with her, but they said they had to go buy better paint and paint supplies from Lowe's which she paid them additional for, and he used his Lowe's employee discount but charged her full price then took the stuff she bought stealing from her. We already had plans but they insisted that she would get a better deal if she let them start that day, April 30,2020 around 10 am. They said they are professional painters with Lowe's and that she could leave a key so they could take her money and go buy the paint and supplies from Lowe's. They had already agreed on the payment of $700. Then last minute they said she needed to pay for all paint and supplies. My mom paid everything in cash but she does have the receipt with Gino's handwriting using Lowe's employee discount giving them close to an additional $200 because Gino, still wearing his Lowe's name tag, went and bought 2 gallons of high end paint and purchased painting equipment she already had, but charged her for every penny. . Trusting Lowe's my mom allowed them to take her key, get the supplies and when she returned with her friend she was horrified. Not only did she and I soon came over to see a very horrible, hurried and unprofessional paint job, but my walls were painted blue/gray color and nothing they said and we agreed they would do was done. Then I noticed horrible red paint around my fireplace and black spray paint all over the place. Their is paint all on my mom's ceiling, trim, floors, paint bubbled, white spots all over the walls and damage such as holes in my wall as well as other damage to her walls. Gino and his brother in law said they would come back the next day and fix everything my mother had just stated. This never happened! They also stole all the supplies my mom paid for. My mom and myself have reached out to Gino asking for a receipt, and she's been given numerous excuses. Then she started receiving mean texts which she and myself are now scared of them retaliating. This employee, Gino, saw an old disabled 67 year old woman knowing taking about $900. And refusing to give her a receipt. I now know that Lowe's doesn't allow employees to do this after calling. After all this stress took a toll on my mom's health so as her daughter I reached out to Gino asking for a receipt and that she only wanted that, no argument as he had previously done. A Lowe's employee Impersonated being a Lowe's painter for customers, stole my money and the supplies a customer paid for and left my mom's house leaving the walls, ceilings, floors and much more in horrible condition plus many other damages. We've filed a complaint with the BBB as well as an agency that investigates Lowe's complaints. Lowe's so far has not taken any action or this incident/issue serious.

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    2 months ago

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    5 years ago

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    4 years ago

    Tried to buy a 4k storage building installed. Employees have no clue how to make it happen. Pathetic service. Home Depot is much better.

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    9 years ago

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    7 years ago

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    6 years ago

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    5 years ago

    I've always received assistance needed. Would rather go to High Point Lowes instead of the one in Lexington.

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    9 years ago

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    6 years ago

    Literally the only lowes I will ever go too. Amazing customer service, quality products, and maintaining great health and safety standards.

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    8 years ago

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    14 years ago

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    10 years ago

    Always poorly understaffed, which makes all of the hard working staff appear,(to everyone waiting in checkout) to appear incompetent.

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    7 years ago

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    Quality Hardware of Thomasville - Assorted wheels and feet

    Quality Hardware of Thomasville

    3.9(15 reviews)
    8.7 mi
    $

    Excellent small town hardware store with great selections. There's always somebody available to…read moreassist you to find what you're looking for. Prices are fair.

    Quality Hardware is everything you could ever want in a local hardware store. I've got fond…read morememories of coming here has a child 25 years ago and as a homeowner now, they are still my first choice when I need small hardware items, or when I need good advice. For the size of the store, it is really remarkable how much variety they have crammed in, and the absolutely amazing staff don't hesitate to help you figure out a solution to any problem. I can't tell you the number of times I have walked in with a poorly explained question, or half of a broken piece of something, and they've immediately identified what I needed, showed me where to find it, and explained to me the best way to fix something. For your average 90's kid who is maybe not the best a home repairs, Quality Hardware is constantly the lifesaver I need them to be on small home repairs! For bonus points, you can't forget how wonderful the fresh popped popcorn is. It really lightens up a frustrating unplanned repair to get a bag of delicious, fresh popcorn for less than 50 cents!

    Photos
    Quality Hardware of Thomasville - You can easily and cheaply replace that receptacle home!

    You can easily and cheaply replace that receptacle home!

    Quality Hardware of Thomasville - You can buy many kinds of rope, chain, wire, and hose by the foot

    You can buy many kinds of rope, chain, wire, and hose by the foot

    Quality Hardware of Thomasville - They cut keys quickly and in over two decades I've never had a bad one. Prices here

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    They cut keys quickly and in over two decades I've never had a bad one. Prices here

    Mcknight Hardware - Plenty of parking and right on Bessemer!

    Mcknight Hardware

    4.7(10 reviews)
    16.1 mi

    Being a kid from the 50s and '60s, all I knew were Mom and Pop stores. The candy store was owned by…read morethe Zimmermans, the bakery was owned by Sal and Dom, and the grocery store was owned by the D'Alessio family. Hard to find those anymore unless you head down Bessemer Avenue to McKnight Hardware. That place is Mom and Pop through and through. I have been going to McKnight Hardware since I moved to this neighborhood over 20 years ago and the staff rarely changes. The store is incredibly convenient and although I've never priced compared them with a Walmart or Home Depot, I'm happy to pay the price and support the OG hardware store in the area. Over the years I have seen many young men and women who started as teen helpers become cashiers and managers. The place has a family feel and the staff always knows exactly what they are talking about! It's also my go-to when I need to make some keys! I can always count on McKnight for whatever my needs are. Whether I'm looking for bird seed or glue or paint or a nail, they have it! I recently bought my weed whacker from them and I love how they are right down the street from me if I need it to be serviced, which I recently did. They used to have a pretty extensive garden nursery but it has slowed down over the years. In the early years I was even able to buy some lily pads! Lol But all of your other departments are well stocked and well priced and it's so nice to have a staff person that knows what they are talking about! There is plenty of parking right up front and it's conveniently located on Bessemer Avenue. I encourage you to patronize this place. It breaks my heart to see so many wonderful stores like McKnight Hardware shut down and give way to the big chains. We want to keep places with that Mom and Pop feel and this place deserves to continue to serve this neighborhood for years to come!

    McKnight Hardware is a one stop shop if you're looking for unique screws and bolts that you can't…read morefind at the big box stores. The main thing I shop there for are the keys! You can get different colors and even your favorite team. The prices are a great and the items are a good value compared to other places. Check them out!

    Photos
    Mcknight Hardware - If the purchase is heavy, there is always staff to help!

    If the purchase is heavy, there is always staff to help!

    Mcknight Hardware - They leave you alone but ready to help if needed!

    They leave you alone but ready to help if needed!

    Mcknight Hardware - This place has it all! I've gotten everything from a wheel barrel to bird seed to a mousetrap to paint!

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    This place has it all! I've gotten everything from a wheel barrel to bird seed to a mousetrap to paint!

    Ace Hardware Of Kernersville - See, I wasn't kidding

    Ace Hardware Of Kernersville

    3.6(10 reviews)
    7.4 mi

    First visit. Could not find products on floor that were in the ad and had grill questions. Went…read moreto the "Help Desk" and lady said it wasn't her department. ??? Then needed to check on a sale item that was not show on sale on shelf nor in stock. She again told us it was not her area, that she doesn't put out pricing and told us we had to bring her the flyer to prove the item. Really?? We left after 5 minutes. This Ace is NOT the place.

    I have only been at this location one other time before and my experience was not bad, but this one…read morewas so ridiculous it altered my perception of the store permanently. It is the day before Thanksgiving and as a last minute idea I decided to smoke my turkey using the Traeger turkey and brine pellet combo. I looked online and saw Ace carried the product and had it in stock so I placed the order online. After an hour or so I had not heard anything about being able to pick it up so I tried to call the store 19 times! I wish I was being sarcastic, but I am being literal. I got no answer any of the 19 calls, I called the corporate number to check on my order. They confirmed that the store was in fact OPEN, so there was no reason for them not to be answering. I was also ensured that my order was ready for pick up. I drove one hour to the location only to find out that the store closed at 1pm. Before I placed the order I checking google and their Facebook page to make sure they were open, which they were supposed to be. Apparently I was not the only one surprised by this because there were six other people that were attempting to enter the store while I was trying to understand this stupidity of this circumstance. I decided to call the corporate number to cancel my order and they were just as confused as be about them being closed. Apparently they also had no knowledge that one of their stores was closing early. They told me I should file a complaint. I typically would not complain about something like this because I understand that employees need time with their families for holidays, but to not make any update of this information in a location that a customer would look is completely ridiculous from a business point of view. If you are looking for any products they carry I can assure you there are more dependable and reliable places not too far from here. Do yourself a favor and just go somewhere else.

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    Ace Hardware Of Kernersville
    Ace Hardware Of Kernersville

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    Smitherman's Hardware & Equipment - Front/entrance, May 2025.

    Smitherman's Hardware & Equipment

    2.9(15 reviews)
    21.2 mi
    $$

    My first contact with this store was for a warranty repair on my Craftsman riding mower. I had to…read morepay the fee to have them pick it up and return it, but otherwise the repair was free. What I didn't like with that interaction was the fact that they returned my mower without letting me know they had returned it. Luckily, I have a Ring doorbell. I was notified of motion in my driveway. I went outside to look, and my mower was just sitting in my driveway in front of my garage door. They did not call me to tell me that they were on the way, and they did not ring my doorbell to let me know they were there to drop the mower off. I happened to be off work that day, and was able to move my mower inside my garage as soon as I knew it was there. If I hadn't been home, it would have sat there all day with the key in the ignition for anybody to steal. I'm just glad it wasn't raining out. My second contact with this store went much better. I needed to make a copy of my house key. Places like Lowe's and Walmart have moved to the key cutting kiosk, instead of having an employee do it. I prefer to have the hands on approach. I went to the back counter and handed the guy my key. He cut it for me, and I went to pay at the front register. I was happy to hear that it was only $3. Those kiosks charge about twice that much.

    The local independent hardware store closest to me in the neighborhood. I stop here for stuff from…read moretime to time when I don't feel like driving to the big box retailer across town. Their selection may not be as deep as the big box guys, but they usually have what I'm looking for and at a fair price. Given that I don't have to drive very far is a big advantage for me. I'v had keys made here on more than one occassion and also some woodwork specialty tools, hardware and paint. The staff that I have worked with have all been friendly and professional. They have a large rental equipment section as well, although I've not used them, its nice to know its there if need be. 4 Stars - friendly service, a decent selection and competitive prices 01215

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    Smitherman's Hardware & Equipment
    Smitherman's Hardware & Equipment
    Smitherman's Hardware & Equipment

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    Lowe's Home Improvement - hardware - Updated May 2026

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