Love this particular Home Depot. Staff is engaged and helpful. People are genuinely smiling…read more Doesn't always have what I need or want but the experience is way better than Lowe's when they do. On top of that they offer a monthly kids project for free where they get to build and earn a pin. Win!

Great service and on time delivery. The products and prices…read morehelp me to save time and money.

This store is conveniently located just off Peter's Creek Parkway. It's an easy in and out, with a…read morelarge clean parking lot. The store seems to have good stock levels - most shelves were decently stocked for everything I needed the several times I was there. The store is clean, and they're dog friendly. Service has been good, although I've had to hunt for a sales associate a few times - but they're all knowledgeable and helpful when I was able to wrangle them. Prices tend to be a touch higher than Home Depot, but I feel the service is better here.

Lowe's hardware is not the same company anymore. My husband and I have bought too many appliances…read moreto count over the years. Now I feel angry and ripped off every time I buy any appliances. Your customer service is non existent. It's very clear that all the company is concerned about is money. when your appliance stops working, and it WILL, you're on your own even when you are pushed into purchasing the extended warranty.

Convenient location, store enlarged, employees are helpful, good inventory selection and reasonable…read moreprices

Online ordering was great...or so I thought…read more Clearly listed the number of items in stock for what I ordered. Placed over $200 in orders and was ready to go next morning by 9 am, within a few hours of opening, and notified in email they cancelled my order! Called the store and asked if the website had been wrong. Nope! They decided to not honor online orders and cancel them without notice after 5 pm. I have health issues and critically needed what was ordered. Asked for management who refused to speak to me about the situation. Poorly managed store, poor business practices, and rude staff. Will not give this or any Ace our business! They get 2 stars only because we were happy with the initial ordering experience. Otherwise it's be a 1.

This store is hit and miss with their customer service, mostly miss. I went in once because I…read moreneeded a kit to completely rebuild my toilet, not just replace the flapper. There were none on the shelf, but I could see a box of them up above the shelf. I asked a worker for help getting one, and he acted like I shouldn't be able to read the box and see the item number to know that was the product I was looking for. He begrudgingly got one down for me. I had bought my washer and dryer there. The belt on my dryer broke, so I went in to get a new one. I brought the broken one with me. I looked on the aisle and could only find one that looked too short. I asked the guy working appliances for help, in case I just missed the belt I needed. He hands me the same belt I had been looking at and tells me it is the right one for my model of dryer. I asked if we could take it out of the cardboard band to check that it was the right length, he said yes. We laid my broken one next to the new one, and it was clear that the new one was several inches shorter. I told the guy I didn't think it was the right one, but he assured me that this was the belt that every model from that brand used, and that my old belt probably just stretched out. I was skeptical, but bought it anyway and took it home to install on my dryer. Try as I might, I could not get that belt on, because it was way too short to loop around the drum and the motor. I returned it, and ended up buying the correct belt from a local small appliance repair shop. Another time, I was looking for the stuff to put shelves up in my house. The guy I asked for help told me that he could cut the track for the shelving to fit the short space I needed. Another worker came up and asked him what he was doing. He told them he was cutting the track, and the other worker told him he couldn't do that. I asked what other products they had to be able to put shelves up, and they tried to sell me their custom built storage system. I said no thanks and walked away. I wandered the store for a bit and finally found the aisle that had the utility brackets. I grabbed a stack of them and headed to lumber to get some boards for the shelves. Why did neither of those guys point me to those brackets? Last year I went in to get some grass seed. They had two aisles next to each other closed off in the garden center, including the one with the grass seed. I stood around waiting for them to finish what they were doing. One of the workers noticed me and asked what I was looking for. I told him grass seed. They worked for a bit more then moved the barrier to open the one aisle, but left the grass seed aisle closed, then they left. I looked down the aisle to see if maybe something was unstable on a shelf or something, necessitating them keeping the aisle closed. I did not see any dangers, and there was not even a piece of equipment on that aisle. I got fed up with waiting, so I crouched down and made my way from the next aisle over to the back side of the grass seed and grabbed a bag from the back of the shelf.

This location is always busy. Big box retail hardware store, that competes with the HD just across…read morethe street. I trade here often as it offers the same selection as the competition and often at a better price. They also have a military veterans program that offers additional discounts and savings for those who served. As well, there are Veteran only parking spaces at the entrance. Which usually has a space or two open even on busy days. What separates this chain from the other is the staff. Unlike the competitor, you can actually find help here. I quit the other guys years ago for lack of any real service, as they are notorious for not bring able to find help anywhere. This location has lots of folks walking around and willing to help when need be. I have always been able to get assistance when needed, always been spoken to and greeted upon entry. At service counters, even when busy, the staff have all been helpful. It might get crowded and even a bit crazy and slow but always been treated with respect and found what I have needed each time. Even ordering online in advance, and picking up my items has been easy. Which really saves you time by not having to go through the store to get your items. Just go to the locker area up front and retrieve your paid for items. All in all, a better choice than the other chain guys across the street 3 Stars it serves its purpose 01214

This is a store with great selections and variety of products. I haven't been in a while but I just…read morewish they had a store closer to Salisbury...lol

Great staff that really knows their stuff. BUT customers without masks and employees with masks…read morepulled down. Sign on door says masks required and other precautions BUT absolutely no actual enforcement by staff. Can't support a business that won't keep its employees and customers safe.

My first contact with this store was for a warranty repair on my Craftsman riding mower. I had to…read morepay the fee to have them pick it up and return it, but otherwise the repair was free. What I didn't like with that interaction was the fact that they returned my mower without letting me know they had returned it. Luckily, I have a Ring doorbell. I was notified of motion in my driveway. I went outside to look, and my mower was just sitting in my driveway in front of my garage door. They did not call me to tell me that they were on the way, and they did not ring my doorbell to let me know they were there to drop the mower off. I happened to be off work that day, and was able to move my mower inside my garage as soon as I knew it was there. If I hadn't been home, it would have sat there all day with the key in the ignition for anybody to steal. I'm just glad it wasn't raining out. My second contact with this store went much better. I needed to make a copy of my house key. Places like Lowe's and Walmart have moved to the key cutting kiosk, instead of having an employee do it. I prefer to have the hands on approach. I went to the back counter and handed the guy my key. He cut it for me, and I went to pay at the front register. I was happy to hear that it was only $3. Those kiosks charge about twice that much.

The local independent hardware store closest to me in the neighborhood. I stop here for stuff from…read moretime to time when I don't feel like driving to the big box retailer across town. Their selection may not be as deep as the big box guys, but they usually have what I'm looking for and at a fair price. Given that I don't have to drive very far is a big advantage for me. I'v had keys made here on more than one occassion and also some woodwork specialty tools, hardware and paint. The staff that I have worked with have all been friendly and professional. They have a large rental equipment section as well, although I've not used them, its nice to know its there if need be. 4 Stars - friendly service, a decent selection and competitive prices 01215

Love this place! Be…read moreprepared when you walk in...it's going to be overwhelming! Tons of random cabinets, hardware, doors, tile...the list goes on. It is kind of like the TJ Maxx of building stores...go often but quickly to see if they have something new in. However don't expect anyone to push your cart behind you...customer service is not their strong suit...but then again that's why the prices are as low as they are.

The team at Leonard's were professional, efficient and personable. The 2 inch hitch was put in…read moreplace within 40 minutes and paperwork processed within 5 minutes including a personal inspection with the team. This is an awesome business and team!

Ordered cross bars and a roof rack for my truck. The parts didn't come in when they estimated…read more Dropped the truck off for first appointment. I get a call a few hours later and they tell me one bar didn't come in. No big deal. Drop the truck off the following week and get another phone call that the hardware for the roof rack wasn't in the box. They installed the cross bars improperly, didn't lock the end caps and also scratched the paint off my door jams. There were scratches on the cross bars as well. Carson denied anything was wrong and basically said this whole project was doomed from the beginning. Poor customer service on top off a bad installation team. I want my money back but am hesitant to have them do anything thinking that they may scratch my truck even worse uninstalling stuff.

Becoming a new plant mom and need to be taught on ways to keep them alive? This is the place for…read moreyou. I had the pleasure of purchasing my first 4 plants from here. I had a wide selection of plants to choose from but I wanted to start with some easy ones like Snake Plant and Pothos. These plants were inexpensive but the bigger you go, of course they get more expensive. The service was amazing. The staff was very knowledgeable and helped me throughout the whole process.

A new house of plants fan in the house. This is too close to my work for comfort. I love plants and…read morethey had so many indoor plant options and outdoor options. They fixed up my plant in the pot I chose to make it look beautiful. Staff was very helpful and kind as well.