Very impressed with CARIN from plumbing. She needs to open her own contracting business because she's very patient and knowledgeable.

I've shopped at this Lowe's since 1998 at least. I have stopped shopping there now because they have installed Flock Cameras. These cameras are an invasion of privacy and a loophole through the 4th Amendment rights we all hold through the Constitution. Lowe's will get exactly $0 of my money until they've been removed. read more

I love that Lowe's is pet friendly. And while shopping today with my 3 lb. pomeranian in my arms and on a leash too, I met a beautiful polite Great Pyr, and passed by a wonderfully trained Australian Shepherd. Then, when I went out the garden shop, i encountered a man walking along with a large LOOSE, OFF LEASH UNCONTROLLED PITBULL!!! It saw my puppy and at the same time a dog in a car in the parking lot barked at the pitbull and it started to run towards me and my puppy. I had to abandon my cart and jump in my car to protect myself and my puppy. Lowes, there needs to be protection for customers and their on leash friendly trained dogs in your store! That is a huge danger to public safety to allow off leash known dangerous breeds just run loose out of control in the store and around the parking lots. I am the biggest dog lover there is, but pit bulls have a reputation and I wasn't risking my life or my puppys life to find out 'if' he was 'friendly' or not. Nor do I WANT any loose dogs approaching me while shopping in a store and in the parking lot. I no longer feel safe coming there. I would encourage you to make some stronger rules about the dogs allowed in, and leashes and also muzzles required for bully breeds. The statistics on pitbulls don't lie. They are DANGEROUS. read more

The Lowes employees in Galax are very engaging. knowledgeable and helpful, and Saturday Jackie Hall helped me in ways you can't begin to imagine! It all started with a simple question: "How are you doing today?", that grew, and grew, and grew. Throughout our whole interaction, she was engaging, cooperative, responsive, knowledgeable, and not to just me, but simultaneously with other customers and associates as well. Not only did she help me get thru my problem, but helped several others solve their problems at the same time - a display of above and beyond competence, commitment & perserverance! Thank you Jackie, I got my problem solved, and couldn't have without you!!! read more

Refused a return after purchase of thousands for home construction. Return policy not practical for home improvement or building projects

Lowe's are like Home Depots but a bit more upscale...from what I have experienced. This particular store was clean, helpful service and products nicely displayed, especially Halloween decorations. The only issue was that the staff seemed a bit different. The cashier, a young lady, seemed nervous dealing with us. I guess we stood out from the rest; city slickers in a country town. read more

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Several issues over the years. Products are fine. Customer service, not so much. try to call the store? Good luck getting a live person. Ordered flooring online for pickup today. I got a message that it had already been picked up. ?? Called to be sure it was there. on hold for 20 minutes from automatic voice but no human. Went to store hoping it was there. Used my app for curbside pickup. Waited from 1:24 until 145. no one came out. I went in. They looked stunned. oh it was an oversight. I asked for store manager. A young woman gave excuses one bring only one person answers calls and they were on the phone. uh, you never asked what time I called. poor poor. no apologies. Answer your phones!!!!!! read more

I waited two hours for six boards and some bolts that I had ordered and paid for yesterday. After speaking with two rude people in the contractor's desk who gave me no explanation or help in any way. I was told that they could only find 1 out of 65 of my item! It's sad to say they think they know and have everything but when I go to Blevins building supply in Galax for the rest of my life I bet they'll miss me. At least a little! by the way I literally got the short end of the stick with one of 12 bolts being like 3" shorter than the rest. I'm afraid it's the bolt that broke the customer's back. read more

3 young men have helped me with lumber loading over the past 2 days! Josh, Luis, & Jacob. All with a smile on their faces & just couldn't have been more efficient!! These 3 deserve an "attaboy" from their bosses!!! Thanks guys !!!! read more

We had an emergency situation while camping, and had to go to Lowe's to buy lumber. We went to the Galax Lowes and they were extraordinarily good. Customer service was awesome! Thanks Chris! I wish your store was closer we would shop there all the time. read more

We waited and waited for check out. It was a Saturday and only 2 lines were open. We had reserved light fixtures. When we demanded, yes, demanded to see a manager he told us we were suppose to have picked up the fixtures the day before. Very rude and very much a put down. When he was asked why their were not more lines open for check out on a Saturday he told us two was enough. There is another hardware store in Galax but it isn't open on Saturday but it is better for us to wait until Monday so we will not be treated like stupid people. Walmart's hardware staff, Nester's Store staff, and Red Hill General Store's hardware staff plus owner are so much nicer. Best to spend your money there on Saturday. Sorry I had to give it a 1 star. They need no stars. rude rude rude. read more

Unfortunately I have to tap a star for a review. Not even worth that effort. Paint department employees are more interested in bbq recipes and raising chickens than servicing customers even when there are five employees behind the counter. For an even bigger disappointment visit the outdoor lumber yard where all the lumber and plywood are soaking wet, molded and ruined because employees are too lazy to tarp during bad weather. If your lucky they'll open a new bundle which may be dry if you can wait for the one employee capable of handling the task to take and I quote "a crap"! Good bye Lowes! Will drive 45 minutes further to closest Home Depot. Lowes? The only thing worse than the low quality merchandise you sell would be the inabilities of your incompetent employees who could care less. read more