Had an appointment at noon to meet with Dan for Quarts counter tops, got there at 11:55 and he was with a customer, so I walked around looking at cabinets and counter tops. fifteen minutes later he is still with the other customer, so I left and went to Big C lumber, I can buy counter tops anywhere. read more

I would give zero if I could! The fact that I can have a receipt for an item that was bought for me and tried to exchange due to finish color. They will not allow an exchange nor give me a Lowe's credit to use for it. They told me they could only refund to original payment card. WTF! It was a gift! I don't want to spend the money anywhere else so this makes NO SENSE. ALL I WANTED WAS A DIFFERENT FINISH CHANDELIER. NOW A GIFT HAS BEEN WASTED. CATCH ME AT MENARDS GOING FORWARD read more

I was at the Lowes Elkhart store yesterday and asked whether there was some kind of spray or treatment for patio cushions to deter critters. We have a lot of animal life and were leery of leaving patio cushions out. The garden dept. manager Mark came out, explained the store did not yet have a product like that currently in stock but he explained where to find it, how the outdoor section would be set up in a few weeks. He took real time to explain to a low-tech customer (me) not only about their products, but a little about how they reset for different seasons. It's nice to be treated like a human being instead of a "quick survey" taker. Mark is outstanding and rare in retail. Attentiveness has all but vanished in retail, but Mark is Old School straight-shooter customer service at its individualized best. Give him a raise. read more

Went in to special order an item at 10 am, not busy at all. 5 girls at customer service desk standing around filing their nails, yakking, and looking at their phones. Not a one even said "Can I help you?" Till I gave them a look.... Not a single one of them knew how to take or enter a special order even if I had the item code...WHAT? This is the customer service desk! They had to get the store manager to do it....Really? Sad state of employment today if you have to put up with this just to say you have staff.... read more

I started a bathroom project and bought 2 faucet kits to see which one would look best. When I finally got the home project done I went to return the one I didn't use WITH THE RECEIPT (never taken out of the box) and Lowe's didn't take it back or even give me an instore credit.. Menards took back my extra items back, so I guess menards is my new store of choice. Now I have a $120 dollar faucet kit that I will never need read more

I'm a small business owner and buy a lot of stuff at Lowes on cr6 Elkhart. Several times got paint there got on the job site to find out the paint wasn't no good it had been frozen . Very frustrating and they won't make it right they brush it under the rug i Than the place sucks read more

I bought a refrigerator?freezer from Lowe's, because the sales person said I would get FREE delivery and hook up from a 3rd party that Lowe's pays. The sales person failed to tell me this hook up service only works if you have ALL PLASTIC connections?? They are not allowed to work with cooper connections???? which is actually considered the best connections??? Sooo SURPRISE you have to find service people to hook up your refrigerator. Only the delivery is free. You learn this when the delivery people plop you appliance in the middle of the floor and announce they can't touch either old or new appliance because you have copper plumping??? It took 3 days to find a service and get them out to my house?? I will no longer be shopping at Lowe's they have lost all creditability. read more

Staff are not knowledgeable and service is slow. Wouldn't give military discount without being registered as Lowe's customer but yet Mishawaka store does it every time we go. Told us they can't override the registers without the shoppers card. But yet had GOVERNMENT Military ID in hand. One register was opened and long lines. So we asked customer service to open another lane. He told us all registers except #13 was broke. 1 minute later a girl opened register 10 and started checking people out. Must have been pure magic, or complete lies. You decide. read more

I ordered fencing from the store. It took over 2-weeks to arrive. I did not have an option for the contact method, so I did not learn it arrived for over 3-weeks. I waited over an hour in the store when I tried to pick it up while employees tried to figure out what they were doing and how to find the fence. It didn't fit in my vehicle. I called back once I couldn't find another vehicle to request delivery. The employee recommended I keep looking for someone because the store's delivery manager wasn't working that day and it was over a 10-day wait. I returned and waited another hour while employees rambled around confused. I finally just walked in the back, and got the fence myself. read more

This place DOES NOT honor their extended warranty!!! I purchased a new washer and dryer two years ago. Though I don't normally purchase an extended warranty, It seemed reasonably priced so I opted for the three-year warranty. After two years, the heater in the dryer went out. I called Lowe's and they set up an appointment with a company two hours away and they couldn't come for a week. The person at Lowe's said we were welcome to call someone local for the repair. We would just need to fill out a form for reimbursement. The guy was here the next day and diagnosed the problem in minutes. The part arrived the following day and was repaired the same day. We were emailed an informal invoice, which was sent to Lowe's, along with their form. Lowe's came back and said we must submit an invoice on letterhead, stating the diagnosis and repair costs (which was less than the company they selected). After submitting the formal invoice, they came back and said it still wasn't good enough. After a few more emails back and forth, I emailed Lowe's back and said I am not going to keep requesting documentation when the invoice that was provided is what they asked for. I proceeded to tell them what I though of their business ethics and that I expect reimbursement for the repair or a full refund of the extended warranty that they are not honoring. No response. I have spent A LOT of money with Lowe's over the last ten years but never again! If you must shop at this place, don't waste your money on an extended warranty. They will only steal your money. read more