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Johnson Hardware

2.0 (1 review)

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3 years ago

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Menards - Good luck trying to find things here?

Menards

(10 reviews)

$$

I have shopped here for 15 years and spend around 30k annually with them. Always liked this store…read more Today I was treated like garbage by not one employee, but three angry old people that should have retired years ago. Today was also the day I opened a Lowe's card. I don't mind paying more for quality people. Farewell Elkhart Menards.

Today, I went in to Menard's with my trailer to pick up 15 pieces of 8' long treated lumber. I…read morepaid for it inside and then drove around to the guard shack to pick it up behind the store. Everyone I talked to inside was very friendly and helped me out in several instances, but the security guy in the guard shack doesn't seem to follow that policy. When I pulled up, he opened the door a crack and reached out holding out his hand. I guess that means to "give me paperwork", in sign-language. I did that and he did his thing with the paperwork and then stuck it out for me to take it. I did take it and the only words out of his mouth were, "In the back wall". Well, I knew where the lumber was anyway, so drove off myself without even a grunt, (I give back exactly what I get). On the way back out with my load of lumber, the same thing happened; held out his hand, did his thing, handed me the little box for my signature, gave the little box back to him, and he went in and opened the gate for me to leave. Never was a "Hi, how are you? can I help you? what are you after? etc.", nothing at all. I'm certainly not happy with these actions, but in all honesty, I can't reduce the rating from my original 5-star. Just that I am not happy, since I am a very good customer here and deserve better than that. If it should happen again, the rating will need to drop off. I hope it doesn't.

Johnson Hardware - hardware - Updated May 2026

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