Service! Ordered windows in April and I finally received the final parts of my order! Horrible service from corporate office, failed promises on several occasions and no legitimate excuse for taking the windows to be build and installed in 6 months! Don't buy your windows or doors from Lowe's! I spent over $11k and they offered me $1k for my inconvenience. read more

Lowe's always has quality. Only thing that if u need help need to go during the day. Evening they hardly have any one that can help.

All the staff are super friendly. The manager JP is awesome! They will help you with anything you need. Great prices and selections are broad on items that you need. Bathrooms and store are neat and clean read more

Lowe's Home Improvement - Lowes - Hardware Stores Near Me - Edinburg, Texas

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Don't expect any assistance at this store! They have the worst customer service and no staff in sight! I've visited this store several times and the service at the different departments only got worse! Expect to waste 20-30 minutes just for an employee to assist. read more

They were nice and welcoming and informed us about sales and stuff that was going on on. Got a quite a bit of stuff and helped us take it to the car! Will be coming to this Lowe's more often! read more

Unfortunately they made me spend 45 minutes for nothing. It's not enough that they don't have the materials I need but they couldn't service me on materials I wanted to purchase . As a result I left everything there and left. I found the employees to be quite ignorant and they are rude too. I'll try Home Depot. read more

What guy wouldn't love shopping at Lowe's? They've got materials for every kind of building, remodeling, or upgrading project; garden plants, tools and supplies; i'll kinds of hardware, tools, power tools and accessories; appliances, paint, plumbing, cleaning, even decorating supplies... I've been shopping at this Lowe's since they opened several years ago and love it. The personnel in charge of the paint mixing has always done a great job. I also love to browse the garden center and see what plants are on clearance, or simply what is being featured. They have so many kinds of pots, potting soil, mulch, fountains, paving stones, you name it! Are usually get inspired to start a new project just walking around the store. The employees have most always been helpful and usually knowledgeable, though at times it is difficult to find one who is available. Often the entrance of the store and main aisles have seasonal items. This store has free Wi-Fi available in case you need to do a little research on something while shopping. The restrooms have always been clean and well-maintained. The few times I have needed to return an item I have never had any problem. As you go in the main entrance, simply enter the customer service area to the left. There is a self service machine for duplicating common sized keys. However there is also a service desk in hardware where you can get someone to duplicate keys for you. Check out the website for special items. I prefer Lowes over Home Depot, and this store has always treated me right. read more

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While I was paying for my items I noticed the general manager David Fuentes was noticeably upset... I saw two young ladies ( employees) approach him ... Mr Fuentes went off on them he started pointing fingers at them telling them something about overtime time what if this and what if that .... There was several customers watching this go down ....His actions were uncalled for ... if anyone needs to be corrected it should be done out of sight of customers .... Then as if nothing Mr. Fuentes started laughing and joking with other customers as if got his power trip fix .... Remember Mr Fuentes the world is watching .... And everyone answers to someone and I hope your someone sees this read more

I was at Lowes on University Drive. I approached the Manager Feuntes I believe was his name. I asked give where the light switches were n when he responded a real strong alcohol oder came from his mouth like if he had been drinking, I also noticed his eyes were blood shot very red. I did tell him (WOW) must have partied late last night and he just laughed. I believe that someone like him should have stayed home instead of smelling like ALCOHOL. read more

Bad customer service. They hang up the phone just so that they don't have to talk to anyone.

Everybody's experience could be different and this one is mine. Good customer service for the first time visiting, they were able to help me out and if they did not find the product for me, they would send me to the correct store to find what i am looking for. I would like to go there again as they seem to not sell you something you dont need, instead to redirect you to the right place read more

Lowe's Home Improvement - Hardware Stores Near Me - Edinburg, Texas

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I think employees at Lowe's rely too much on the button you press to ask for service. We were shopping for a rug and they don't have it in stock. So we have returned a week later and a week later to see if they have it, never have been approached by any staff members to assist. Paint department is awesome!! And appliances as well!! read more

Gentleman named Isaiah helped us find a few products and even gave us a few ideas on some home projects. Was kind, helpful and friendly. Thank you Isaiah! read more

Took me 1 1/2 hours for them to pull my order I purchased online (which only 4 boxes of tile). Unbelievable!! And then......yep, you guessed it, they didn't have the tile. I guess a courtesy phone call to let me know they didn't have the tile is just to much to ask, like the other store did. read more

I called this store to check the status of my order because their website does not give much info about the order's whereabouts, and the employee put me on hold for 20 minutes and hung up on me. I called a second time; I was put on hold for 30 minutes. I hung up and called again, and after 10 minutes they were able to tell me that my order was not at the store on the date that it should have been. I understand the longer shipping times due to Covid, but there's no excuse for poor customer service. read more

The absolute worst customer service and no regard for customer satisfaction. A refrigerator was purchased and the wrong refrigerator was initially delivered. Upon speaking with the delivery person about the error, they stated this had happened before, and "good luck with getting anyone to help fix the problem." The issue was addressed with personnel at the store after which it was stated that the correct item would be delivered the next day. Schedules were re-arranged, children were safely moved to an area away from where the delivery staff would be working, and we waited. No phone call, no message, no delivery whatsoever. The store was contacted, we were issued a verbal apology and assurances that the delivery would take place first thing in the morning. Schedules were re-arranged a second time, and the delivery did not occur until after 2pm. When the delivery was made, the personnel were unhelpful, reluctant to install (wanting to leave it on the porch, rather than finish the delivery and installation), and once the refrigerator was installed, it was done improperly. The doors are askew, the handle to the freezer is unattached at the top, the base grill is missing, and two shelves of unknown origin or function were simply left on the island. One shelf installed on the freezer side has zero functionality and likely is an incorrect part, as screws are installed as holders for something (a FULL shelf, perhaps??) but simple jut out with no purpose. After calling multiple times zero associates answer the phones. This is absolutely unacceptable and appaling. read more

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so my dad remodeled his living room and bought the merchandise here I told him about his veteran discount he went back got registered with the help of Cynthia and they refunded him his discounted money thank you so much Cynthia! read more

I had purchased an item over $250 and went in to return it. After going through the process, I was left to speak to the manager. I completely understood. Eric considered my plea and gave me the refund for the item I returned. Anyssa and another coworker were very helpful. Great bunch of people. Also need to mention Ernest at the plumbing dept. as well. Thanks guys! This is why I continue to shop here at Lowe's. Keep up the good work. read more