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Lowe's Home Improvement

2.4 (39 reviews)
ModerateHardware Stores
Open 8:00 am - 8:00 pm

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How they delivered the refrigerator and left.

I special ordered a refrigerator while I was still in Washington state over the phone. Knowing that it may take a little bit to get it in, and our estimated day to close on our house. Stuff happened and we didn't close when expected but I received the ok from our builder for it to be delivered to the house. Upon delivery they were good at making sure they didn't hit anything (which I am grateful for). However when it came to assembling it they said they could not because of COVID and also didn't bring the Ice maker attachment hose which was also on the list to be delivered. I stopped by the store and picked up the hose attachment and when I asked about the assembly of the fridge, they said they couldn't because of COVID. Which I found unacceptable from previous deliveries. I contacted Lowe's corporate and they verified that it was to be assembled and hooked up. The rep took my name and information, stated the store manager would contact me. This was on evening of Monday the 21st of June. Upon coming back out to the house with my in-laws I noticed the fridge was put together. I have no way in knowing who put it together, but I am assuming it was the builder. It is now Saturday June 21st and still nothing from the store manager. Looks like any future purchases will be from the Madison Street location because I feel as though the Lowe's Dr location does not seem to care about their customers

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6 years ago

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9 months ago

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10 years ago

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6 years ago

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7 years ago

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5 years ago

Horrible customer service! 1 register open on a Saturday to check out 1000 people! 3 self service registers. Crazy!!!

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7 years ago

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5 years ago

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12 years ago

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14 years ago

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10 years ago

Great location. Chris in appliances made our purchase easy. Also got approved for credit with no problem.

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9 years ago

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6 years ago

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11 years ago

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Review Highlights - Lowe's Home Improvement

I also appreciate the Military Discount that they offer as well as their Veteran friendly environment.

Mentioned in 3 reviews

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People searched for Hardware Stores 347 times last month within 15 miles of this business.

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Lowe's Home Improvement - hardware - Updated May 2026

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