The store is organized and the employees on the floor are helpful. The girl at the checkout has 0 personality and 0 customer service skills. A good 25% of the customers in the store are not wearing masks and the store does nothing about it. An announcement plays periodically over the intercom about social distancing and hand washing but nothing about masks. read more

Poor product availability, delivery cost, and pick up wait time. I bought a water heater not available in stores. Even though it cost $670, delivery wasn't free. So I had it delivered to store. I was told that it would be delayed, not arriving for a month. Ok. The month passed, and I received no update. I called to check status, I was on hold for almost an hour. The customer service person told me they couldn't contact the supplier on a weekend and I should call back Monday. :( A week later, I received notification that it was at the store. At the store I spoke to a friendly person (several times) while waiting 40 minutes(!) for the water heater to be brought up from the back. Horrible! read more

The absolute worst. My furniture should have been delivered a week ago and everyday they push my delivery back to the next day. While my child continues to have to sleep on a mattress on the floor or the couch. I had planned getting his bed perfectly timed with our new move but Lowes just can't seem to get it together at all. read more

I would give them a zero if I could. I purchased a gas stove and paid extra to have it delivered and installed. That was a huge mistake, because the installer had no idea what he was doing even asking me if I had a wrench he could use. He ended up leaving us with a gas leak, and I had to have the local gas company out to turn off our gas. I have called multiple times, spent hours upon hours on the phone with Lowe's delivery and the warehouse only to be told that they will send somebody else out. The worst part was, they tried to send the same guy from the first trip out two more times. I'm going on 3 weeks without a stove. No one will do anything to help me. Even when I'm told that they will have a supervisor call me right back, the call never comes. Customer service absolutely sucks at the delivery level of Lowe's. Do not let their delivery drivers hook up anything more complicated than plugging a plug into an outlet. read more

It is very rare that I give the shameful one star, however this Lowes in particular earns one. Why? Well I'm glad that you asked. First of all the store is always short of staff it seems, finding someone to help you is like finding a unicorn. Second, when you do find someone to help good luck with the poor help you will receive. Huge negative shoutout to the lady that was working the paint counter on Sunday January 29th, 2017. She had by far the worst customer service skills and all around attitude I have ever experienced in any form of retail. She refused to give myself and a friend any reason as to why we couldn't pick up the paint cans to read labels. She then went on to state that "if you don't know what you want exactly, get out of my aisle". Absolutely ridiculous. Without causing a scene (I'm trying to stay positive in life) my friend and I leave. So then we call to speak to the manager and she was carrying on multiple conversations while on the phone with us. Then proceeded to insult us by offering us a 10% discount on our next purchase. We respectfully declined, I will never again in my life give my money or time to Lowes. read more

Me and my husband went into Lowe's to purchase a refrigerator stove microwave and dishwasher Debbie from appliances was very helpful she was very patient and very informative with our purchase I would like to thank her for her service and when we reached the front checkouts we were also assisted in getting the refrigerator we brought that day into our vehicle. read more

This location is just as poor as Highland heights. Customer service representative was very rude. Incompetent and condescending in every way possible. DO NOT shop here! No reason to support their local business. Called into customer care, the person on the phone thought she was speaking to her co worker and said "I don't think he's telling me the entire story". Boy you should have heard the back peddling on that one. Her "supervisor" also let me know to pound salt. Said they sided with whatever the store says. Wow.... What a policy that is. I will never source another project or part at any Lowe's. Another reason the Zon is taking over. read more

Yesterday I unhappily did a tour of about 4 of our cities big box hardware stores. Ugh! Not the way I wanted to spend my Saturday! However this gives me some good Yelp! Review fodder. So here's the worst of the stores I visited. As I did this tour of duty I was less than impressed by all of the stores. Well actually, I was less than impressed by the employees of the stores. All the stores were clean, well organized, and priced just about the same. But for me, a novice when it comes to home improvement, the employees are what makes or breaks the store. I'm looking for a store that employees knowledgeable staff which can solve my problem quickly and with the least amount of pain. Lowe's was just about the worst. I had hunt down some one to help me. The first employee just said he knew nothing about plumbing and he'd call for help, but told me to go look for so-and-so because he was the expert. Ummm okay. No thanks. Eventually Mr. so-and-so meandered around the corner. We spent 45 minutes trying to find the 1 PVC pipe connector I needed. What I needed must have been out of stock or something because by the end of the "expert" helping me I had around 8" of connectors and adapters (totaling about $7 instead of the $0.98 piece I needed). Oh and while helping me the guy took 2 other phone calls! Eventually I just walked out insanely frustrated with the whole experience. If you don't have what I need, tell me. Don't waste my time. read more

It's a Lowe's. There wasn't anything that was amazing or anything terrible. It was an average store. At the time I went there were some good deals on plants and planters. Only one of the employees that I passed greeted me, or asked if I needed any help. At one point it was their policy that employees ask ALL people they pass it they need help. Maybe that policy has changed. read more

We got a quote & everything to rebuild our deck. Lowes contractor said he would come out to our place to talk about it more and he never gave us a call back. We called him back twice and went straight to voice mail read more

I was talked to horribly by a cashier here, she basically called me a liar and she rolled her eyes at me when I spoke. I asked to speak with her manager and she got so mad about that she told the cashier at the check lane next to us that she had to go outside before she got herself fired! I took that as a threat towards me, because it was! I called the corporate office as soon as I got home! read more

As others have stated this is a bigger than typical Lowes, there is an employee that is a greeter as soon as one enters the store and also hands out the weekly ad. Every employee I have asked a question or come into contact with has been more than helpful. The workers in the garden center are more than helpful to load the car with mulch or soil or what have you. read more

Again typical Lowe's. Although this one seems a little bigger than most. There seems to be plenty of staff up front, not so much else where in the store. It took a bit to get some help with the paint I was needing. I also guess I wasn't specific enough, and she didn't ask me what it was I wanted other than the standard color and finish. No primer no nothing. So not the friendliest. Thy guy in the ladder department was super helpful and actually told me not to get the more expensive one i was looking at, as it wasn't as good as the cheaper one I did get. The cashier was also helpful in the self-checkout, as that was all they had open and helped me pay with 3 different forms of payment. (Hey I had gift cards to use!) So it all kind of rounds out pretty even. read more

In store refrigerator purchase on a Tuesday. Delivery scheduled for Sunday. Told it would be 2 hour delivery window. Third party delivery service text with a 4 hour window 8-12. Received a text at 9:24 stating 30 minutes out. An hour and half later received a blocked call, delivery vendor call center saying their truck was to big to make it into our neighborhood. They needed a different truck and couldn't guarantee when that would be. Called Lowe's. After being on hold for 20 minutes, got disconnected. Called back and explained the situation. They looked into it and called me back and promised a manager would call back but rest assured they were working on it. Waited all day and never received a call back. Vacation day from work wasted (Will have to miss work again when and if they get a truck), still no fridge and no one will commit to when it will be here. Ridiculous on so many levels. read more

The manager Jeff lied to me to my face after I stood there for 3 hrs to buy a fridge. They told me I got the fridge I wanted but that to be ware the photos online were just incorrect... no Jeff you were wrong, you tagged your stuff wrong, just admit it. It was an insane cluster of crap falling out of this mans mouth he expected me to believe. I have proof of photos and photos from the other stores that your stuff is tagged incorrectly and you want to assure me, the online Lowe's is wrong? Knowing I'm in desperate need of a fridge as soon as possible and you lie to me. Why? Because your ego is too big to admit you messed up? read more

Service at this location is typically pretty good. I have had various projects over the last year and I shop at this location a lot. The last project I completed was a dishwasher installation. The kitchen never had one so everything needed installed ie: drain, drain hose, water supply etc. I believe the employee in plumbing that helped me was named Al. He was very knowledgable and without missing anything I had everything I needed to do the install in my cart in 10 minutes. He even gave me pointers on how to install certain pieces. The only complaint I've had in the past would probably have to be their tile. Although we got a great deal on some tile, the contractors Lowes sent out to install them didn't do a very good job. The tiles look straight but the edges feel pretty uneven when your walking barefoot. They also missed a few spots with where grout should have been. read more

I agree with Rachel. I went to meet with the Design "expert" on May 3. He and the contractor came to our home on 5/11/. They both seemed very knowledgeable and made suggestions. I identified a time line for our project. It has been 2 weeks and I have emailed 2x. We still have no drawings, pricing anything. I suspect they get paid per visit and then that's that. Go elsewhere. read more

Do not go here if you need help remodeling your home! They came out and measured windows but never gave a price. They said we'll email it to you. They never did. I decided to try again a couple years later and still they came out wandered around my home and never gave me a price. Tom is their project specialist who came out both times and he showed up late and never gave me pricing but said he would email it to me. Never happened. Guess they don't want my business! read more

Ok I know it is a big chain store but I have never had a problem here. The staff is friendly and will always help you find what you need. They normally have good sales a things as well. So I will a lot of times get a few extra things that i just need around the house. read more

I have shopped at Lowe's for a number of years as a preference for home improvement. Recently, I purchased a dishwasher from the Tri County store and the experience was poor from the start. I could not locate anyone in the area for assistance. When someone did finally arrive, I presented the brand and model of dishwasher I wanted. I was told the item could be ordered and would arrive within 14 days if not sooner. I opted to use this service to receive the appliance of my choice. The salesman was fumbling and bumbling around during the transaction about other units which were of no interest to me. I received my receipt and departed. The 14 days have come and gone and it was necessary for me to contact the store this morning to check the status of my order. Sadly, I get the same sales associate that I placed my order with...he began making excuses about it being an estimate for the arrival. Things happen...I get it but he was so resolute of 14 days, if not sooner when I was in the store. However, the customer should be contacted directly when the the timeline provided will not be met...especially given the item is paid in full. That's customer service 101...communication begets cooperation. I was given an additional window of 10 days to receive my dishwasher as it sits in a warehouse who knows where. Poor customer service!!!! read more

This has been the absolutely worst Lowe's experience for me and I am a long term customer that has shopped here in many states. There was an issue with the incorrect appliance being ordered and I had to wait 6 weeks to get the correct one. Once the correct one was received there was a dent in the door and the delivery guys damaged the weather stripping around my front door and chipped my brand new cement stair. I would call the store and they said they would get back to me but never did. I am so unhappy with my experience that I will never buy an appliance from them again and I have purchased at least 10 appliances from them read more

Horrible customer service. Have been a customer since 2000.cut my card up today. Would not take product back they knew was theirs. DONE

select my rating. zero stars. on April 21 2018 we went to lowes to buy a new dishwasher. found the one we wanted. took forever to make the purchase. we were told we would be called within 48 business about installation. as of April 27, the following Friday we had still not received a call. finally got through to the installation people who could not explain why they were just then forwarding our phone numbers to the installer. later the phone rang and it was an automated call that after i told them three times the date they offered wastn't acceptabe they hung up on me. next day we got another call for another day. I said yes to this one but the couldn't understand the yes response and hung up again. went to the store the next day and demanded a time be set for installation. said couldn't happen because it was Sunday. next day we got a live person at the installation place. install was scheduled for Wednesday, May 2. Wednesday arrived. Two installers came to our home. they did not have the dishwasher with them. someone else was supposed to have delivered it. even if it had been there they wouldn't have been able to install it because they had never installed dishwashers! Went to the store and cancelled our order. All we got was sorry, we'll remove it from your charge. Seriously???? the worst customer service ever. they are responsible for hiring installers that are reliable and competent. they didn't. We will never do business with them again. If you are smart, you won't either. only reason they got one star is they wouldn't post my review unless i rated it. they get no stars. read more