Recently came here for an emergency at one of my job sites and Ace was the place and they happen to…read morebe the helpful hardware folks that their commercials tell us about. This place is a small location and inside it was dead! I had three people help me out for a simple thing says it looks like there was nothing else for anyone else to do. The price is here were very cheap! I would have paid three times as much if I went to a big box store. This place was also pretty close to me too. Overall, I thought it was more so your typical Ace Hardware Store.

Jackson woods was extremely helpful while looking for a black stone grill for my wife and I. The…read morestaff was helpful and assisted me in my purchase.

The employees at this location are knowledgeable in their products, they know exactly where the…read moreproduct you are looking for is located, always friendly. I'm going to purchase my lawn mower and possibly edger from these guys solely that they know what they're doing

This is definitely my neighborhood Ace Hardware store!!! I come in for everything from nuts and…read morebolts to clotheslines and pins to US postal services!! Everyone here is knowledgeable and friendly!!!! Ace Hardware is also pet friendly! They give my dog treats and took his picture for the dog wall of fame!!!!

I love Ace Hardware, last year was the first time I ever used a chainsaw. The STIHL is the one…read moreeveryone recommended so I went to ACE to get it. I didn't know how to start it but the worker there showed me and started it. The next day at home I couldn't get it to start. So I went back and they gave me more pointers and started it and had me try. They do chain sharping. They have looked over it when I was afraid to use it because it got stuck and I was nervous to tighten the chain myself and was worried I bent the part the chain is on. They also give a military discount! They have great value on many products. I always check ace first when I need a new thing now. The staff is always awesome at answering my questions and I never felt judged for being new at some of this stuff. Thanks to them "and YouTube videos" I felt comfortable to not only cut down my first try but I did over 50 last winter. This winter I plan to do even more! Chain sharping is like $9-$10. I mean I really cannot say enough. I hope Ace continues to be successful and Id love to promote them anyway possible.

The people here are exceptionally nice and knowledgeable. They gave me guidance on cutting my…read morelaminate and even helped me chance my circular saw blade. Definitely your neighborhood hardware store

well stocked. knowledgeable and helpful staff. great personal service…read more lots of available services such as key making, lumber cutting, paint matching.

I needed a couple of things that could be had probably at most of the big box stores. I go to…read morethose places when I feel the need to have someone not be helpful, someone who thinks that be cause they know where hammers are or for someone to say, "I don't know ". That's not the feeling at McCabe's. Someone actually pleasantly said Good Morning. I was staring fascinated at stuff I have looked at for years, and I am just not in a hurry. And that seems to be fine with the people in the store. I got my stuff, checked out and and was satisfied. I always enjoy a hardware store. I will be back to buy paint or something. Thank you!

I have a beef. I bought an item today at Lowe's. Not a huge item but because it was on sale I…read morebought it. When I took it up to the garden check out they charged me the regular price, not the sales price. My second beef is at the garden checkout you can not see the price they are charging you. So after I paid I inspected the receipt and could see the over charge. When I bought the mistake to the clerk's attention I was told I would have to go to custom service for the refund. Is it just me, why should I be the one to go to customer service? They're the one who made the mistake. I think they should have corrected their mistake at the register.

I've been a customer of this store since April 2007, and with great regret I must report totally…read moreunacceptable customer service. I walked in at 10:30 am 25 June looking for help to replace a toilet water flow valve. After 3 minutes of looking, I asked a male employee to help me. I showed him a picture of the valve, and he honestly and professionally told me he didn't know much about plumbing, but he paged help for me. Ten minutes later, I went searching for help. A female employee saw me walking by, and asked if I needed help. I told her about waiting 10 minutes needing help. she apologized and attempted to 'help' me. She was no use to me at all, as at first I had to point out the valves, and then she proceeded to explain the pictures of the various valves. I stated I did not need Information I already knew. I then asked for a manager, another female, and told her of my wait time while I saw employees on their cell phones, talking in groups, doing nothing. I asked for someone who actually knew plumbing, and the manager stated they were not available, adding that everyone deserves a vacation? I stated that was irrelevant, and professionals don't give excuses, and are honest and state they don't have the knowledge to help, instead of wasting time pretending to help. The manager then stated she would contact 2 others to help (males,) but after waiting for these individuals to contact her by phone, I told her Lowe's had wasted enough of my time (21 minutes.) I interacted with 1 professional employee, 2 unprofessional, and observed 4 employees on their phones, 2 groups of 2, and 2 groups of 3 employees just talking. In the future, I will request the names or employee ID of everyone I interact with at Lowe's, in order to pass praise and blame appropriately.

I was in Covington and I needed somewhere that would duplicate keys quickly before I headed back to…read morework downtown. I did not want to drive out of the way to get them, so a quick Google search gave me Acme. Acme is located on the Southern part of Madison in Mainstrasse. They look like they've stood the test of time because the area around them is torn down (hopefully to be rebuilt soon), but they are open and ready for whatever you need. I was only getting a simple key copy so I used the free 10 minutes you get at a meter in the front, but apparently there is complimentary parking in the back. I walked in and a younger gentleman assisted me almost immediately. I told him what I needed and even though they seem to have thousands of different shaped keys, he was able to pinpoint the type I needed and make it quickly. I was in and out within five minutes and I only spent $2.50. I'm sure there are more complicated things they do, but I have faith that they'd be able to assist with your lock and key needs. It may take a little longer than my simple need, but I believe it's important to support local businesses like this one that have been doing a solid job at their craft for decades. If I have any other lock/key related jobs or issues, I'll take the extra time to come over here and have it done by Acme.

It's wild to me that I am here writing a review about a bad experience from 10 months ago that I…read morethought was handled, but has actually come back to haunt me. In June of 2023 I called a contacted Acme through Yelp because I had filled out a "project" request. The request was to unlock a residential doorknob of a basement for a property that I managed. I spoke with Acme on the phone to set up a time for them to come out, at which time they gave me a quote for changing the lock. When the person arrived to change it (Mike), he was unable to get the lock opened and said it would have to be completely removed and replaced with a new lock (after, we were able to contact another locksmith who came out and successfully unlocked the doorknob). This was going to take the visit up to over $300 if they provided a lock. I consulted with the person I managed the property for and they wanted me to buy a lock instead of the using one Acme offered due to the price and inability to complete the job. When I informed Mike of this, he became very short and irritated, asking how long it was going to take, and was very inflexible. I once again consulted with the property manager, and due to the unprofessionalism of Mike, and how much the cost had gone up from the initial quote, he decided not to continue the service with Acme. The property owner contacted Acme, who were apologetic, stated we would not have to pay for the service, said they were "grateful" that I did not write a review of my experience. Now here we are, 10 months later and this week I receive a call from Acme. They said they were "clearing some files," found my invoice and were going to send it to me. This invoice was a $175 charge for a visit and labor fee. They also charge an additional 3% processing fee for payments after 10 days of the invoice. I was never informed of a trip fee that would be charged prior to the visit, or that it was expected to be cash on delivery of service. This is something I assumed would have been established when they gave me the quote. I can adamantly say I do not recommend Acme for locksmith services. The inflexibility of the person who came out to complete the work, the lack of transparency with the charges prior to the visit, and the fact that 10 months later they are now trying to charge me $175 speaks to the lack of integrity within the company.

I've been shopping at Cliff's since 1979. They're much more than a hardware store and have unique…read moreitems. Nice helpful staff too.

Are used to come here from time to time as needed for supplies. The staff was helpful and half the…read moretime I was able to find what I was looking for. Got some good advice on particular projects I was working on. Came in today to see what was available, only to learn that the store had closed back in January of this year. Really bummed. Mainly posting to alert everyone that this business is closed.

We went in on a Sunday to buy a refrigerator. No one was in the appliance area. We walked around…read morefor awhile looking for someone to help . There was no one that could help us. We walked out and bought a $1600 refrigerator from another company. Poor customer service.

You gotta live this place. My wife and I needed to rebuild some patio furniture. Mark was extremely…read morehelpful. He identified that we needed corner brackets and the size wood we would need. Unfortunately, the my were out of stock of the wood. Top notch assistance. If you have a project you are not sure about, come to this Home Depot.

I often use this local hardware store because they are helpful, honest & fair. My go to place for…read moregetting keys made, various household needs & bagged goods like sand, potting soil or mulch.

I needed 12 6' x 6' PVC pipes, but since they are in 10' lengtys, I knew each would need to be cut…read more I mentioned my disability & both the Vine St. store & the Hamilton Ave. store provided the needed cutting--- 7 pipes from the Vine St. & 5 pipes from Hamilton Ave. Perfection! Thank you, guys, for going the extra mile.----P.S-W

Looks like it's under new ownership. They should have a remodel and restocking happening! They also…read morerent U-Haul trucks for the local Deer Park Dillonvale community. This has always been a great addition in my opinion. Staff is friendly. Let's support the new Owner Anthony.

I was in this store yesterday - looking for an item I thought they may have in stock. While looking…read morefor the item I was asked if I needed help. I said, "yes", and explained what I needed. He immediately told me he was out of it but he hadn't looked for it and seemed confused about what I was looking for - due to a language barrier, possibly. He then points to where he said it had been and says, "See, sold out." I said, "But that's says glue sticks (for glue guns) and I want a leather punching tool." He got irritated and said, "No, that's it. That's what you want." I told him I did not want glue sticks and thank you for his time. I went to leave and saw a clerk sitting at the register. She's eating a bag of chips and licking her fingers while I tell her what happened and asked if she knew if they had it in stock. She cut me off, while licking her fingers, and says, "I have no idea. Ask him." and points over to the paint area of the shop. It's at that time that the man standing there walks off and the man I already dealt with took over. I find the man that had originally been at the paint counter and tell him what I'm looking for. That it's a tool and they may not have it in stock. That it's on their website and told him what it does. Described what it looked like also. Then I told him what happened with the other man with the glue sticks. What did this man then do?? He took me to another part of the store and showed me more glue sticks. You know the kind elementary children use in kindergarten. I said, "I'm looking for a rotating leather punching tool. The kind for punching holes in belts and purse straps. The handle is like a pliers and the top has different size spikes that rotate." He then points to the paper hole puncher and says "That?" That's when I thanked him for his time and I left. I should point out that these were not teenagers. These were adults. Everyone was at least in their 60s. That was one of the worst customer service experiences I've ever had. It's absolutely ridiculous that not one person would listen to what I was looking for long enough to realize that I did not want glue sticks or paper punchers or maybe stop licking your fingers while someone is asking for customer service.