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    Lowe's Home Improvement

    2.1 (40 reviews)
    Open 6:00 am - 10:00 pm
    Updated a few days ago

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    Elyse F.

    We had a great experience at this Lowe's. We stopped in on our way home from another appointment. Our gps showed multiple accidents, and we figured it would be better to get ideas for some upcoming projects then sit in traffic. While there were not many employees in the store, all those who we did encounter were friendly, and helpful. While we did not plan on making a purchase, I did find a rug to replace an old one. With the heavy rains, I worried about the rug getting wet. The guy in carpet was able to wrap up the carpet. His demeanor was personable and friendly. During our encounter he asked if there was anything else he could help us with. At the end, he double checked that there was nothing else we needed help with. The woman in kitchen cabinets was equally helpful. She gave us a rundown on the process, even though we were just looking for ideas. While walking through another department another employee who was up on a ladder asked if we needed any help. Customer service was on point. It should be mentioned that the store was clean and free of clutter.

    Garden Area
    Heather L.

    I'm really surprised by the low rating. This is the best Lowe's in greater Cincinnati, and I've had others tell me this as well! They have the largest garden department I've seen. Every time I'm here, which is a lot, there's super helpful and friendly staff. Had a problem with defective trimmer line and they happily exchanged it! Question about my Japanese maple, got lots of helpful suggestions!

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    10 years ago

    Stood around for 15 minutes today and couldn't find anyone to help me. Not a good experience. I will not return.

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    13 years ago

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    Review Highlights - Lowe's Home Improvement

    While there were not many employees in the store, all those who we did encounter were friendly, and helpful.

    Mentioned in 2 reviews

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    Acme Lock - happy customers

    Acme Lock

    3.9(51 reviews)
    12.2 mi
    $$$$

    I was in Covington and I needed somewhere that would duplicate keys quickly before I headed back to…read morework downtown. I did not want to drive out of the way to get them, so a quick Google search gave me Acme. Acme is located on the Southern part of Madison in Mainstrasse. They look like they've stood the test of time because the area around them is torn down (hopefully to be rebuilt soon), but they are open and ready for whatever you need. I was only getting a simple key copy so I used the free 10 minutes you get at a meter in the front, but apparently there is complimentary parking in the back. I walked in and a younger gentleman assisted me almost immediately. I told him what I needed and even though they seem to have thousands of different shaped keys, he was able to pinpoint the type I needed and make it quickly. I was in and out within five minutes and I only spent $2.50. I'm sure there are more complicated things they do, but I have faith that they'd be able to assist with your lock and key needs. It may take a little longer than my simple need, but I believe it's important to support local businesses like this one that have been doing a solid job at their craft for decades. If I have any other lock/key related jobs or issues, I'll take the extra time to come over here and have it done by Acme.

    It's wild to me that I am here writing a review about a bad experience from 10 months ago that I…read morethought was handled, but has actually come back to haunt me. In June of 2023 I called a contacted Acme through Yelp because I had filled out a "project" request. The request was to unlock a residential doorknob of a basement for a property that I managed. I spoke with Acme on the phone to set up a time for them to come out, at which time they gave me a quote for changing the lock. When the person arrived to change it (Mike), he was unable to get the lock opened and said it would have to be completely removed and replaced with a new lock (after, we were able to contact another locksmith who came out and successfully unlocked the doorknob). This was going to take the visit up to over $300 if they provided a lock. I consulted with the person I managed the property for and they wanted me to buy a lock instead of the using one Acme offered due to the price and inability to complete the job. When I informed Mike of this, he became very short and irritated, asking how long it was going to take, and was very inflexible. I once again consulted with the property manager, and due to the unprofessionalism of Mike, and how much the cost had gone up from the initial quote, he decided not to continue the service with Acme. The property owner contacted Acme, who were apologetic, stated we would not have to pay for the service, said they were "grateful" that I did not write a review of my experience. Now here we are, 10 months later and this week I receive a call from Acme. They said they were "clearing some files," found my invoice and were going to send it to me. This invoice was a $175 charge for a visit and labor fee. They also charge an additional 3% processing fee for payments after 10 days of the invoice. I was never informed of a trip fee that would be charged prior to the visit, or that it was expected to be cash on delivery of service. This is something I assumed would have been established when they gave me the quote. I can adamantly say I do not recommend Acme for locksmith services. The inflexibility of the person who came out to complete the work, the lack of transparency with the charges prior to the visit, and the fact that 10 months later they are now trying to charge me $175 speaks to the lack of integrity within the company.

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    Ace Hardware - Ace Hardware Dillionvale, is your one stop shop! We hire knowledgeable sales assosciates to provide the best assistance in Cincy

    Ace Hardware

    3.1(15 reviews)
    7.9 mi
    $

    Looks like it's under new ownership. They should have a remodel and restocking happening! They also…read morerent U-Haul trucks for the local Deer Park Dillonvale community. This has always been a great addition in my opinion. Staff is friendly. Let's support the new Owner Anthony.

    I was in this store yesterday - looking for an item I thought they may have in stock. While looking…read morefor the item I was asked if I needed help. I said, "yes", and explained what I needed. He immediately told me he was out of it but he hadn't looked for it and seemed confused about what I was looking for - due to a language barrier, possibly. He then points to where he said it had been and says, "See, sold out." I said, "But that's says glue sticks (for glue guns) and I want a leather punching tool." He got irritated and said, "No, that's it. That's what you want." I told him I did not want glue sticks and thank you for his time. I went to leave and saw a clerk sitting at the register. She's eating a bag of chips and licking her fingers while I tell her what happened and asked if she knew if they had it in stock. She cut me off, while licking her fingers, and says, "I have no idea. Ask him." and points over to the paint area of the shop. It's at that time that the man standing there walks off and the man I already dealt with took over. I find the man that had originally been at the paint counter and tell him what I'm looking for. That it's a tool and they may not have it in stock. That it's on their website and told him what it does. Described what it looked like also. Then I told him what happened with the other man with the glue sticks. What did this man then do?? He took me to another part of the store and showed me more glue sticks. You know the kind elementary children use in kindergarten. I said, "I'm looking for a rotating leather punching tool. The kind for punching holes in belts and purse straps. The handle is like a pliers and the top has different size spikes that rotate." He then points to the paper hole puncher and says "That?" That's when I thanked him for his time and I left. I should point out that these were not teenagers. These were adults. Everyone was at least in their 60s. That was one of the worst customer service experiences I've ever had. It's absolutely ridiculous that not one person would listen to what I was looking for long enough to realize that I did not want glue sticks or paper punchers or maybe stop licking your fingers while someone is asking for customer service.

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    Ace Hardware
    Ace Hardware - Ace Hardware Dillionvale, is like asking your neighbor for help!

    Ace Hardware Dillionvale, is like asking your neighbor for help!

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    Lowe's Home Improvement - hardware - Updated May 2026

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