Having gone to Home Depot or Lowe's based on convenience, this was my first time going into Ace and…read morenow I can see why they say ace is the place with the helpful hardware folks the difference in service is night and day, and you felt like the person behind the counter was your dad trying to help you.

Greeted at the door for a unique fastener need & was hosted the entire way. My guy searched high &…read morelow to find my exact solution. Customer service 1000%!

well stocked. knowledgeable and helpful staff. great personal service…read more lots of available services such as key making, lumber cutting, paint matching.

I needed a couple of things that could be had probably at most of the big box stores. I go to…read morethose places when I feel the need to have someone not be helpful, someone who thinks that be cause they know where hammers are or for someone to say, "I don't know ". That's not the feeling at McCabe's. Someone actually pleasantly said Good Morning. I was staring fascinated at stuff I have looked at for years, and I am just not in a hurry. And that seems to be fine with the people in the store. I got my stuff, checked out and and was satisfied. I always enjoy a hardware store. I will be back to buy paint or something. Thank you!

If you are female and looking for doors, Raj Patel is your sales person. Seems no one else can…read morequote doors. Raj is rude and condescending so be aware. I obtained a door quotation for him and honestly left this business questioning why I would ever give them my $5,000. Raj should not be customer facing. He should just stay at his workstation and interact with the computer. He treated me like I was an idiot and needless to say, I took my business elsewhere. Management at this location would benefit from educating their employees on the importance of customer relations and proper interaction skills. Some employees do your business a disservice when they behave like he does.

Nothing but good thing to say laris is always very professional and on it. Highly recommend for any…read moreconstruction materials

Service, selection, and staff are great. The dark parking lot is very unsafe. The lights are…read morelighting the top 5' of the pole. The lot and cars are dark. You have women shopping here too.

Sidney at customer service desk was useless Could not be…read morebothered to unjam the return receipt's printer and took over 20 minutes to get someone to fix the printer Sidney is a terrible employee and should not be in customer service She does not care about customers

We were at a loss looking for salt for the walks of our apt building we help car for. We found…read moreMcCabe had it still, so we ventured out into the 5 degree afternoon to gather the salt before the storm. We walk in there's Noone in the place we paid for our ten bags. Awaiting the 3 amazing young men to collect up our bags for us and they then loaded them into our car! Best purchase we have made so far in 2026!!!! All those youngsters McCabe hires are a fine bunch of youngsters GREAT JOB ALL OF YOU!!!! Keep doing what you all are doing you will go far in the customer service field if you do!!

The staff of this family owned hardware store is very knowledgeable and helpful. I purchase most of…read moremy hardware here vs the big box store because they are helpful and it's convenient location.

We went in on a Sunday to buy a refrigerator. No one was in the appliance area. We walked around…read morefor awhile looking for someone to help . There was no one that could help us. We walked out and bought a $1600 refrigerator from another company. Poor customer service.

You gotta live this place. My wife and I needed to rebuild some patio furniture. Mark was extremely…read morehelpful. He identified that we needed corner brackets and the size wood we would need. Unfortunately, the my were out of stock of the wood. Top notch assistance. If you have a project you are not sure about, come to this Home Depot.

I have a beef. I bought an item today at Lowe's. Not a huge item but because it was on sale I…read morebought it. When I took it up to the garden check out they charged me the regular price, not the sales price. My second beef is at the garden checkout you can not see the price they are charging you. So after I paid I inspected the receipt and could see the over charge. When I bought the mistake to the clerk's attention I was told I would have to go to custom service for the refund. Is it just me, why should I be the one to go to customer service? They're the one who made the mistake. I think they should have corrected their mistake at the register.

I've been a customer of this store since April 2007, and with great regret I must report totally…read moreunacceptable customer service. I walked in at 10:30 am 25 June looking for help to replace a toilet water flow valve. After 3 minutes of looking, I asked a male employee to help me. I showed him a picture of the valve, and he honestly and professionally told me he didn't know much about plumbing, but he paged help for me. Ten minutes later, I went searching for help. A female employee saw me walking by, and asked if I needed help. I told her about waiting 10 minutes needing help. she apologized and attempted to 'help' me. She was no use to me at all, as at first I had to point out the valves, and then she proceeded to explain the pictures of the various valves. I stated I did not need Information I already knew. I then asked for a manager, another female, and told her of my wait time while I saw employees on their cell phones, talking in groups, doing nothing. I asked for someone who actually knew plumbing, and the manager stated they were not available, adding that everyone deserves a vacation? I stated that was irrelevant, and professionals don't give excuses, and are honest and state they don't have the knowledge to help, instead of wasting time pretending to help. The manager then stated she would contact 2 others to help (males,) but after waiting for these individuals to contact her by phone, I told her Lowe's had wasted enough of my time (21 minutes.) I interacted with 1 professional employee, 2 unprofessional, and observed 4 employees on their phones, 2 groups of 2, and 2 groups of 3 employees just talking. In the future, I will request the names or employee ID of everyone I interact with at Lowe's, in order to pass praise and blame appropriately.

I am a same-day delivery driver, and I've gone there to pick up small items and also larger loads…read moreof mulch and or soil. They always help load and are very cheerful and kind. You don't typically have to wait long. They pretty much get to you as soon as you walk in unless there's a line which you can't expect them to drop everything when people were there before you. The ladies at the desk are always helpful and I've gotten to know some of them a little bit and I enjoy going in there and catching up and seeing how they're doing. Thank you for all your help for us drivers. You are much appreciated.

My husband bought me an early birthday present because my wheel barrow broke. He got Gorilla dump…read morecart just what I wanted and we both love it. Directions were easy to follow and assembly was a breeze. It's made so well i highly recommend. Plus we got his veteran discount and the price was reasonable. Definitely a good value for the price. The service wasn't as good as usual. He placed order for pickup but ended up having to get himself.

Clarks Hardware & Garden center is great to work with when you need materials in Batavia. My…read morecompany National Site Materials relies on them when we need dirt and gravel in their area. We highly recommend them