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    Lowe's Home Improvement

    2.4 (25 reviews)
    ModerateHardware Stores
    Open 6:00 am - 10:00 pm

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    Notice how the nose is much darker than the stairs and this is on all of our stairs

    If i could give this location zero stars I would. In August we began to install hard wood floors on our stairs and had been sent all the materials from lowe's. While it was being installed we discovered that they had sent a completely different finish of wood for the nose of the stair than the flooring. We were told they would correct their mistake and yet again it was not a match. Now in November they are refusing to match the finishes and will not help when this was a mistake that could have been resolved sooner.

    L L.

    Not helpful. All Lowes seem to be the same. Home depot better customer service. They employees wanted to talk to each other more than help. Also they are good at pointing so go there than taking the time to show you.

    Some of the stuff I waited over a week for them to deliver

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    1 year ago

    Service is horrible. I needed paint and no one showed up after being paged to assist twice. Waste of time. Too bad I have to pick one star.

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    Lowe's Home Improvement - Don't judge a book by it's cover. They look nice, but stop working in 2 years.

    Lowe's Home Improvement

    1.8(48 reviews)
    4.6 mi
    $$

    I purchased a refrigerator on 8/26/25, I paid for the installation and the removal of the old…read morerefrigerator. Apparently, my order was entered incorrectly into their system and my order was canceled. I called the store and on the fourth attempt, I finally was able to speak to a team member. I asked for the general manager who needed to call me back as he was busy with a customer. Once the general manager called me back, he offered to enter my order back into the system and I would only need to come back into the store and pay for it again. Not a big deal, the issue was that the refrigerator would not be delivered on the promised date. I travel extensively for my job and curtailed my schedule for this delivery. The general manager did not offer any further discount or any type of recovery for my inconvenience. I understand that things happen, but how you deal with issues is what separates you from the competition. Unfortunately, the competition has won me over. It's a shame as this was the closest store where I could make such a purchase.

    This is a nice store but if you need help with something special, forget it. I needed to order…read moresome custom blinds. I knew what I wanted, but needed a store representative to write up the order. I did not want to go to the store only to find that there was no one on duty in that department, so I tried calling to see when someone would be there who could place the order. I called repeatedly for 3 days and was never able to reach someone who could help - my call would be transferred, no one would answer, it would be transferred again . . . etc. So I finally went to the store and asked them to page someone to come to that section. The person I asked checked the schedule and said that yes, the custom blinds person was there. I waited for about 10 minutes and never heard the page, so I went up front again. This time I did hear the page, but again I waited about 10 minutes and no one came. They paged a second time and still no one came. I went back up front to see what was going on, but this time couldn't get anyone's attention, so I left. I'm ordering from Home Depot instead. It cost 5% more, but at least I was able to get help! The lack of service here is really really bad!

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    Lowe's Home Improvement - I wished I used them more often. I would have figured out how poorly these were made sooner, within Samsung's meager 1 year warranty.

    I wished I used them more often. I would have figured out how poorly these were made sooner, within Samsung's meager 1 year warranty.

    Lowe's Home Improvement - So new I had the tape on the appliances.

    So new I had the tape on the appliances.

    Lowe's Home Improvement - A washer this new should actually work...

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    A washer this new should actually work...

    Lowe's Home Improvement - hardware - Updated May 2026

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