portable air conditioner. asked a slim, silver haired man who was stocking ac units to put our choice into the cart. He said, "can't you do it yourself?" i am 85 and my daughter had an injured back- so no. Bad attitude. Then the woman at checkout w (self service) who kept yelling for us to wait.She was rude and unhelpful. We bought our ac unit in spite of her. Ayoung man walked us to the car and loaded it. read more

I had a bad experience at the Lowes on Jual Tabo (Albuquerque, NM) this morning. When I asked the 1st employee for a product, he said that wasn't his department, so he didn't know. The 2nd employee was just rude, and I can tell this by her tone of voice. The 3rd employee directed me to the wrong aisle. I went down the next aisle and ran into employee #2. She would not give me eye contact as I asked her another question about my product and didn't respond promptly. I didn't see any of those 3 employees even smile. I felt like they didn't even want to be there. Maybe they just needed more training on how to help and work with customers. The men working in the sink department were all very friendly though. I will not be returning to this store. All I was shopping for was Epoxy Resin, so I went to True Value. read more

This is my go to Lowe's location as it is the most conveniently located one for me. My most recent visit involved a pick up order because I know it's gonna be a hot summer and I decided to order a handful of ceiling fans for my different rooms. I did curbside pick up and it was very convenient and fast. These guys always have a good stock. read more

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I shopped at the Lowe's on Juan Tabo because it's in the neighborhood, but I will no longer shop there. Just about every time I go there they're out of stock of what I'm looking for and I end up going to another store. I was shopping for a plumbing part yesterday and they had a sign on the shelf, but there was no product. I asked the sales person if they had any of these in stock and he's sarcastically replied if we did, they would be right there I asked him if they have any in the back or they expected to get any soon his reply was we get trucks coming in every day, but I don't know what's on the trucks. This is not the first time a sales person was rude to me, but it'll certainly will be the last time I shop at Lowe's at Juan Tabo!! read more

I don't really understand why this store is reviewed so poorly (under two stars, really?!). I've been shopping here for . . . has it been the entire 25+ years I've lived in this house? A long time, anyhow. Selection is fine. Workers are helpful. Value is generally better than the True Value, although you've got to take that with a grain of salt because TV is a whole lot less hassle than this Lowe's. Look, it's a big box store: I don't know what the people who rate it low expect. The parking lot always feels kind of hazardous owing somewhat to its vaguely poor design and a whole lot to the reckless driving of customers. You don't want to leave valuables visible in your car (duh - this is Albuquerque, if the robot police camera trailer didn't tip you off). There aren't as many staffers around as any of us would like (although there are always some, and they're uniformly helpful). They put Christmas stuff up in September (just got back - it's up). And their boards are all from those crazy bent trees one never finds at a real lumberyard. We've had great installs of appliances and terrible ones - what are you gonna do? But they have a whole lot of what you need, at decent prices. And, if you can figure out where it is (or are lucky enough to snag a salesperson right away), you can get in and out pretty quick. They have a decent garden section. I've found everyone working here to be friendlier than the average big-boxer. This Lowe's is fine - it should be rated at least OK. read more

Mitchell was working in the garden center area when we were in desperate need of assistance. We needed a railroad tie and it was still strapped . He cut it and helped us pick out a good one. He then went the extra mile to wrap some plastic around the ends so That the oily substance on the rail tie would not get on the fabric in my van. The world could use more wonderful, kind and helpful people just like Mitchell! He is a keeper!!! read more

Here we go again. 1 week ago I Purchased an item and it broke. 24 hours later upon attempted return. The 450lb fake blonde at the return desk waddled over with an attitude looking for anyway possible to refuse the return. She tried this on me and i called the Manager and made them give me the refund. Try that again I go straight to the District manager or Small Claims. . . but this is not about My Experience this time....well not directly. TODAY A guy was in the Return area and i was down the isle with full view. All the sudden i hear Him yelling and the 450lb Rhino comes waddling behind Him as he is leaving, yelling and complaining about how He just bought an item 30 minutes ago and decided to return it and SHE refused. The man was threatening the Security Guard which is not good but i comprehend His anger. The morons running this company are going to learn the hard way, IN COURT, if they keep this crap up and allow that Beast to keep doing this to customers. The Company is going to learn the Hard Way that their Store Policy cannot be FORCED UPON CUSTOMERS and for it to legally hold up Court...the Customer must be given NOTICE of the Policy.....BEFORE THE PURCHASE NOT AFTER. Having a Store Policy on the Back Wall of the Entrance is NOT GIVING NOTICE. read more

I am writing to formally express my frustration and disappointment with my recent experience with Lowe's on Juan Tabo NE (#1543), Albuquerque, NM regarding a dishwasher purchase and the customer service I have received. I purchased a dishwasher online on December 21st with the understanding--based on Lowe's advertisement--that the unit would be delivered and installed within 48 hours. As of today, I am still waiting for the dishwasher to be delivered and installed. The only updates I have received have been the result of my own repeated attempts to contact Lowe's; no proactive communication has been provided. In addition to the excessive delay, my experience with customer service has been extremely disappointing. I have called Lowe's on 3 separate occasions 12/27 (Also went to store in person, spoke with Manager), 12/31, and today 1/2. Today I called Lowe's at approximately 8:40 a.m. seeking assistance with the ongoing issue. I experienced excessive wait times before reaching an employee, and when I did, the interaction was rude, dismissive, and lacked any sense of concern or willingness to assist. During the call, when I requested the employee's first name or employee number so I could maintain continuity while resolving my issue, the employee refused to provide any identifying information. Shortly after making this request, I was abruptly disconnected, as the employee hung up on me. As a customer, I expect professionalism, basic courtesy, and a reasonable effort to help resolve concerns. Unfortunately, today's experience fell well below those expectations. This situation has caused significant inconvenience, especially given the clear delivery and installation timeline that was advertised at the time of purchase. I chose Lowe's based on its reputation and expected far better communication, accountability, and customer care. read more

Great value and professional service every time that I visit. Top notch. Looking forward to future home improvements together.

I recently bought a house and wanted to put in a front yard with grass. My landscaper and I looked at sod and found it at this Lowe's. We went to the store and the sod was on a pallet outside. We went through it to make sure the rolls were in good shape and I went in to pay for it to be delivered the next morning. When the truck arrived with the delivery, what was on the pallet was not what I had seen and paid for. The driver said that the rolls had been recounted and repalleted because of a count error. The rolls were still okay so we installed them. As we went along with the work, we started noticing more and more of the rolls looking like they needed CPR. They were dry and cracking with faded color. We could not use these, so we went back the next day to get a refund for 7 rolls that had been too messed up to even consider planting. At the customer service desk, both employees were dismissive and obviously not wanting to help. They expected us to load these rolls into my nice car and bring it back in order to get a refund! My landscaper spoke up and we asked for a manager. We were directed to a nice lady named Karen, who listened and apologized for the problem and refunded me for the 7 rolls. Apparently, we learned that there had been other complaints about the sod, as it was kept outside in the sun and not tended to to keep it viable. FAst forward to today- being new to lawn ownership, I knew at least that the sod needed to be watered and tended to for optimal growth. Most of the yard seemed to be coming in nicely, lush green. Then everything started to go south. These yellow bald spots started appearing, but we did our best to have faith that it would all grow in, even laying grass seed and fertilizer. I first purchased the sod on 13 April and as of today my alleged lawn looks like it has alopecia. The bald spots have appeared exponentially and no amount of patience or fixes is helping. It's quite embarrassing to have people walk by and see it like that. Bottom line is to avoid getting your sod here. There is a local company that is better. read more

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DO NOT TRUST THEIR DELIVERY DEPARTMENT!! The absolute worst. They will lie to you and waste all of your time. I keep trying and trying to give them a chance, but they just can't get it together. My recent issue (and there are several to choose from): -I ordered 90 cement blocks to be delivered on March 25th. I specifically only searched for products that were in stock and had availability to be delivered on the 25th as this was the only day I could receive them. -Monday the 24th I got the usual text messages confirming delivery would be on the 25th. I accepted and confirmed that the 25th is good for me. -Then at 6:30am on the 25th I got an email that the delivery would actually be on the 27th now. That didn't work for me, so I called right away, at 6:45am. I spoke with the delivery team and expressed that delivery after the 25th does not work for me. He put me on hold, spoke with the drivers who were at the store loading the trucks, and he confirmed with me that they were loading the blocks on the truck now and it would be delivered on the 25th. -A few hours go by and I hadn't heard anything, so I called back and spoke to Bobby again. He assured me that the blocks were already loaded onto the truck and out for delivery, I should hear from the driver shortly. -Another 3 hours goes by and nothing. I call back, speak to someone else, and the bocks WERE NEVER LOADED. I guess Bobby was just lying to me, or someone was lying to Bobby. -I then waited 30 minutes to talk with the store manager. All he could tell me was there was a "miscommunication" somewhere and offered me a 10% discount. I didn't need a discount, I needed Lowes to actually come though with a commitment, but once again I was out of luck. I cancelled the order and now ordering through Home Depot, which I should have just done from the start. read more

NEVER use the Lowe's installers for appliances. I purchased a new dishwasher, and their installer somehow disconnected the garbage disposal so I couldn't clear the clogged line and the dishwasher wouldn't work - water was just backing up into the sink. I wasn't sure if there was other damage, so I wanted them to come back out. I was assured that the installer would come out and fix the problem (one year guarantee on all installations I was told). After more than a week of phone calls, I finally got hold of the installer desk and was told since my problem wasn't with the dishwasher, they wouldn't come out for the garbage disposal - even though their installer took it offline!! The jerk on the phone kept telling me over and over how to crawl under the sink to fix it. I said I'm elderly and unable to crawl under sinks and was told too bad. So I had to call another plumber to come out and fix the problem caused by Lowe's installers. Lowe's for their part aren't concerned. Installation is a separate company - so too bad for me. They've lost my business and I'll tell everyone I know to go to Home Depot. read more

This must be the worst store in the chain. I was struggling to load a stack of heavy items into my cart. Employees everywhere. No one lifted a finger. The items went flying everywhere. ANOTHER CUSTOMER helped me. Not one employee could be bothered. They were milling about, chatting in groups of four and five. It was difficult to break through their chatting to get help finding anything, at which point I was lucky if they pointed me in the right direction. Same at checkout. Only self checkout was available, no human registers. My items were large and difficult to scan. The guy standing around doing nothing continues doing nothing until I said, loudly, "If no one helps me I'm just leaving these here and going home" at which point he grudgingly scanned them and went back to leaning against the wall. This reflects very badly on store management. I won't be back. The staff at Home Depot only a few miles away goes out of their way to be helpful. read more

The store was neat and organized. Most items were priced. Items were well stocked. Two staff members proactively offered help. They had self checkout only, but staff were ther to help and were friendly in doing so. read more

This store is absolute trash at customer service. I called in needing to ask a question. Got disconnected 3 times spending over 30 minutes on hold. Finally decided to cancel my order after still no one talking to me. Don't have time for their failures. read more

A cashier named Valeria was rude, I know her life sucks but attitude towards customer is bad for Lowes reputation, hopefully people in charge do his job. read more

The Lowe's by the Walmart off of Bell is probably my second best experience at a Lowe's. They are available to help you with product pricing and much more. They don't fight you like Home Depot. They are quick to match prices and give an extra 10% for the hassle of going here and there. Thank you Lowe's and I always appreciate your help with items. read more

When me and my sister were looking for this product we encountered two workers unsure of there names but they were absolutely rude. I asked if they knew where I could find this exact product due to the chainsaw I had at home, when I began explaining what I needed they started to raise there voices and be so disrespectful. The elder man grabbed my phone out of my hand and zoomed in on the item number. I give this store a one star and I wouldn't shine it with my spit. read more

Clarity with installation of dishwasher, Delivery service is terrible!! We called and waited, nothing happened past the window of delivery and we got disconnected 3 times from trying to reach out by phone. Finally, frustrated, we had to return to store :( :( :( read more

I don't know why I keep returning to shop here! I ordered on the app yesterday and said it would be ready for pickup yesterday but still said "in progress " but same day ready.. But I waited a day and called them to check for a real status and she said snarkly that they were behind 90 orders!! So don't use the app for curbside pickup! She said I could go pick out the items and take them to customer service since I already paid..(so do their job for them). So I went to the store and picked my items out and went to customer service but they rudely right then and there cancelled the order and sent us to self checkout!! Fire & Hire is what I say... read more

I like Lowe's Lowes for what I would call the Family handyman or the other orange box. Home Depot is probably more for construction, but like both of these stores, sometimes it has service people right there who are willing to help and are friendly and polite. Other times, you can't find anybody for dust. You just gotta know that that's the way it is. I go to Lowe's a lot primarily because it's right down the street it's close but when I need something for real construction, then I'm something I'm building or needing. so all in all I think Lowe's is a great place. You just gotta know what you're going in there for and if you get there when there's great service count your blessings if you really needing something and nobody's there good luck. I'll go to Home Depot, which is just a little bit more of a drive but not horribleso all in all I think Lowe's is a great place. You just gotta know what you're going in there for and if you get there when there's great service count your blessings if you really needing something and nobody's there good luck. read more

I will not shop here again! It's mostly self check out! Then an item I had would not scan in and the line was long and customers annoyed. So I got in line with only in person Checkout and waited a long time only to get up there and they still couldn't ring in my item! So I left everything and went home and ordered from Amazon! So much easier! No wonder decline in brick and mortar stores! And after seeing how many one stars they get the company clearly doesn't care if customers are not satisfied! read more

I don't care what kind of selection this store has, if they have hateful employees then I won't shop there. The self check wasn't working for me, so I pushed the button for help. All this as*h*le had to do was explain why not, but instead acted like I was the most stupid person alive. I guess that how narcissists are. I'll find somewhere else to shop, even though this store is very convenient for me. read more

Hello, could wast time with all the specifics but no straight to the point. Needed some help, the checker I ask said no one to help all are busy, and it's not there job, at pro check out. If you need help go somewhere else, if not then go there. Like it or not i do believe there is a law to put mask on. Grooming ourselves at 6:23 am on Wednesday the 21st 2021 on the front end of store is not what I Needed. of course no response from lowe's. read more

Lowe's Home Improvement - Employees to busy to help, poor management and lack of leadership to develop good employees. 5 employees 6 with checker. thanks. - Hardware Stores Near Me - Albuquerque, New Mexico

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It took over an hour to find out that one of our two online pickup items wasn't in the store. And after we had waited That long and asked to talk to a manager before leaving, Zoey the manager literally hid behind some shelves right in front of us, trying to research our order instead of coming out to talk to us: for another 15 minutes! We brought in our one pickup item to return it and stood there trying to leave, asking the people behind the counter to just ask Zoey to come out for a moment - after almost 20 additional, unnecessary minutes, she came out and spoke to me like I was a crazy irate customer (I assure you, I have never behaved that way - chief complaint I get is "too nice"). We left the store without saying anything except that I was disappointed. We have no intention of shopping at Lowe's again. I was a huge fan of Lowe's in Phoenix...I lived down the street and went there for supplies for every home improvement project. The employees there knew me, it was great! This was the worst experience I've ever had, and completely avoidable. read more

One of the items I purchased was tagged as clearance, marked down by a dollar. I double checked the scan code to verify. The higher price came up and I asked the two people up front to correct the price. They said they could not as it wasn't their area to do it. I suggested that they might want to go remove the clearance sticker and they informed me it wasn't their job to do that. Very rude employees, never had this problem at the Paseo store. This isn't about a dollar, it's about very rude employees. read more

The manager needs to be fired. All the employees are not customer friendly and that is a reflection of management. And getting any help is impossible. Don't know why this location is still open. read more

This store never has everything you need. if you go in for three things, you will only find one and you will have to go somewhere else for the rest. The only people that are working in the store seems to be the one cashier in the front and one cashier in the garden center. Everybody else is standing around chitchatting with the management who doesn't seem to care that the store has absolutely nothing in stock. This is the worst Lowes in the world. I would never recommend coming to this Lowes go 5 miles down the road on Montgomery and 25 to Home Depot or the Lowe's at Paseo and 25 read more

Unbelievably bad service. Placed a pickup order online over five hours ago. Tried to get an order status other than "we're still preparing your order," but chat transferred me three times before dropping me. Calling the store now. They're open for three more hours but no one answers the phone. It's been ringing for 10 minutes now. This is bullshit. read more

I bought all new kitchen appliances. During delivery, my front door was removed. The door handle was broken clean off the door and was laying on the floor. Lowe's hires an independent delivery service and neither has taken responsibility, saying it must have been defective. We had replaced the doorknob in March with a locksmith so there was nothing wrong with it. I am disappointed in the delivery damage but happy with the appliances. Just know that you are on your own if something is damaged and they will never pay for it. As a result, I will buy appliances elsewhere. 4000 dollar purchase, but won't take responsibility for 150 dollars of damage. read more

Lowe's Home Improvement - Hardware Stores Near Me - Albuquerque, New Mexico

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This store has horrible customer service and too many people without masks. Customer service people never even look up at you to acknowledge they will be right with you. read more

If I could give this store 0 stars I would I ordered a washer and dryer with other pieces on April 28th for $1888 and I still have yet to use them in May 4th The delivery took 2 weeks.... After fighting with the store They changed the date 3 times without notice when I specified it had to be a weekend and they agreed. Finally got the washer and dryer last Sunday of hours of fighting and disrespectful customer service The guy showed up hooked the dryer up opened the washer and it had a 5 inch dent in the side of it almost the whole way to the top. He hooked it up anyways and said he would order an exchange Now I'm stuck with a washer that does NOT work The exchange came last Tuesday when it was supposed to be this Saturday and it was a DRYER instead of a washer He returned the dryer and ordered another DRYER finally after forever on the phone Thursday, they scheduled the washer to come and they brought it for us to learn the guy who installed the broken washer messed up the valve so the delivery people took the good new washer back and left us with the damaged washer He told us there was nothing he could do Let's not forget to mention the reason last Saturdays delivery was rescheduled was because they forgot to pull it then tried to tell me it wasn't in stock... when the other manager told us it came the Thursday before and had my name on it I regret even dealing with Lowe's in Juan Tabo. I've spoke to probably 50 people over this matter and no one can seem to fix it All they can do is tell me it's my responsibility to figure it out The store manager tried to convince me to get a Lowe's credit extension and up my credit to buy a second washer This store shouldn't even be open. Don't waste your time and money. read more

I tried calling like 7 times and could never get anyone on the phone. I wanted to place an order for a pallet of concrete to be delivered, so it's very ridiculous that I can't do it on the phone. The app and website don't give a pallet as an option otherwise I'd do it that way. And why must I go down there when I'd like to have it delivered?? Thumbs down! Ill ho to Home Depot instead! read more

I tried calling them to double check that they had an item instock and i never got to speak with someone for almost 20 mintues i sat on the phone listening to the ringing and nothing so after about 10 minutes i ended the call and tried to call back a still got the same thing for about 10 minutes this is ridiculous legally you have to answer the phone and do your job sorry you chose this job and sorry that sucks but maybe get a different job or just stay at home read more

Paid for several large items because they said ' In stock delivery tomorrow'. Confirmed purchase says 'delivery tomorrow' Delivery day passes. No items, no communication.no one answers the phone. Day 2. Same. Day 3. Receive a message that they will deliver on day 4. Is this what was paid for? No. I want fee refunded. Why is lowes in NM run like this? It is not like this in other states Meanwhile the lack of items is causing havoc or even harm They just plain lie to customers read more

Yes, we are in the middle of a pandemic and I get that Lowe's is very busy right now. But you cannot get a human being on the phone there for love or money. When I finally got someone at the Pro Desk I explained I was not a pro, but just wanted a human who could help me to check on stock (potting soil mix) in the store. He repeatedly talked over me so that I could not explain what I wanted. When I finally asked him to please stop talking for a moment (and I did say please and was polite) he hung up on me. I called back and asked for a manager. None could be found apparently. read more

DONT BUY YOUR APPLIANCES HERE!!!! This placed messed up my appliances during the delivery, didn't take out the shipping bolts and put a huge whole in my wall of my brand new house. No one here cares except for maybe Minh. 2 particular managers were so incompetent and couldn't care less...Ralph and Arturo. I was promised over and over to get a call back. I never heard from anyone. I needed to go into the store over 3 times to actually talk to someone and not one person showed any empathy or take any responsibility. I'll do everything I can to not let anyone buy anything from here. I'll shop somewhere else forever read more

Lowe's Home Improvement - Put a whole in my wall - Hardware Stores Near Me - Albuquerque, New Mexico

Worst customer service ever!! We spend at least 150$ a month at lowes, but after the treatment from one of the supervisor never again!!!!

They now longer give the military respect. Now you only get the 10% discount for basic stuff. For big items like toilets, appliances, building materials you don't get any type of discount. That really sucks! read more

They have plenty of stock which is nice as for getting help to have a water heater installed and ordered, don't waste your time they have no want in serving your customers. I will pass on the bid quote I doubt this Lowes has any care to waste time to give a quote considering my experience with there plumbing department or any floor employee. If your looking for great spring gardening supplies this is the place to be. So I say 2 stars. read more