We stopped in to this Lowe's to get a piece of plywood and met Doug in the lumber department. Above and beyond service - chased down a toilet that was on sale, went across the entire store to check on an item, recommended product and made sure it was in stock...and cut a couple pieces of wood for us. All around good guy with excellent people skills and service with a smile ! Thanks Doug! read more

Customer service is dead! While going into Cape Lowes a friendly employee recomended looking for a new washing machine with a "Yellow Tag". Went to appliances and found one and was told they did not deliver. Arranged for a pick up truck and help and returned to pick up the washer I paid for. Unloaded and hooked up. The Whirlpool WTW4816FW3 when plugged in only hummed and failed to illuminate the status lights. Called the store 3 times and on the third try,someone picked up and put me on hold 2 times without speaking to someone in appliances. I drove to the store, explained to the service desk and when they called back to the the department explaining the machine was not working and making a noise an​idiot responded "is making a clothes washing noise." Instructed to walk back to the appliances where a black woman was at the counter who argued over all the points the sales girl made when selling this machine. They refused to pick up the failed machine after calling for a manager. I was told they typically don't refund marked down but would this time. What!? I buy it 2 hours ago, take it home, hook up and it's dead?!! So you knowingly sell inoperative equipment?!! I ran home, picked up a truck, returned the defective washing machine and Lowes will likely put it back on the sales floor. Unbelievable! read more

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Our washing machine decided to give up the ghost. Checked online first. Lowe's seemed to have the best prices. Went to the Cape Coral Lowe's and found a good washer that was on sale. Appliance person was very nice. She told me that they had a $50 haul away fee. Or if I wanted the washer moved to the curb, that was free. I chose that option. I was pleased to find that I could get delivery the next day! When I got home I got a couple texts confirming purchase and delivery times. But was told that I needed to move the washer myself before delivery of new washer. I texted that I was told that moving the washer to the curb was a free service. After much back and forth, I was told I needed to do the $50 haul away fee or move the washer myself. So that was very misleading and a waste of my time. Having said that, delivery was seamless. Delivery men were super efficient and very courteous. read more

Parking was not too bad, carts were scattered everywhere. The store was very cluttered, but the staff was extremely nice. They said hello asked if I needed help and even though it was cluttered, it was clean. I went to pick up order - the young man was very nice. Had all my stuff ready with no problems. read more

Lowe's - Free air for contractors all the way - Hardware Stores Near Me - Cape Coral, Florida

I recently rescued a dog, wanted to build a DIY dog cage for my little Zues, didn't know much going into it. Was helped by a very nice gentleman, if I remember correctly, his name was Zachary. I told him the kind of wood I was interested in and he helped me find it no problem. I could tell he was sort of new but I saw great ambition, and desire to help me. Overall one of the best shopping experiences I have had. Keep up the great work, Lowes. read more

Service at this store just continually disappoints. Even when you contract with them for delivery and assembly, they don't honor the agreement. Grill was dropped off, unassembled. Wait on the phone for representative who has no authority and/or no common sense to offer a fair discount for their failure to provide what was originally sold so now at their expense, they get to have someone come back out and give us our money back. Fun for everyone. read more

Service after purchase. Purchased a dishwasher paid for installation. Dishwasher stopped working after five weeks. They do not accept responsibility for anything demanded I pay for a repair. I think that's a very poor business practice given that it was five weeks after they installed it and I should mention I had fallen ill and had not used the dishwasher and that's why it took me five weeks to find out it wasn't functioning properly. Dirty dishes go in, cycle run, dirty dishes remain dirty. Ran 2 cycles, still no improvement. read more

I purchased items for a bath remodel. During the work lost receipt. They were still new in packaging and would not take them back even though I asked for a store credit. They get their product back to resell and I get my refund to spend in their store . Seemed logical. But no. 4 customer service reps, 2 managers and a letter to Corporate gave me nothing on my 100$ spent with them. LOWES BLOWS Shop elsewhere if you want to be treated as a good customer read more

Lowe's - Plumbing - Hardware Stores Near Me - Cape Coral, Florida

Service sucks, the employees are useless, don't know anything, always sending you to a different person. When asked to speak to manager not in. As for selection is a soso . As for quality and price, you get crap. Everything is made in china and over priced. When you ask why, they say I'm here for a paycheck. So sad. read more

If I could leave 0 stars I would. There customer service us a joke Make sure you return anything within 90 days. Don't be a day late read more

If I could give Lowe's a zero. I would. Management is even worse. Window treatments they call you and reschedule 3 times just to measure. Come install it crooked. Then they come back after 2 more times of rescheduling to fix it . Then they still call me 2 months after to install it . Is everyone who works for Lowe's. Horrible with communication. On top of it all I went in one day to buy a light bulb . Check in check out I was told by an employee to come back in 2 hours to pay for a light bulb . Wow really superior service at Lowe's . read more

I ordered a $370 ladder on Lowes charge mid Dec. it was scheduled to ship early Jan '25. I checked on the status of the shipment only to find they cancelled my order and did not notify me!! very poor. I ordered it on Amazon, which after Christmas was cheaper. read more

Store 2361. Overcharges and refuses to refund $10.00 On 6/16/24 visited this store to pick up3 hybiscus plants, overcharged on 2. One was 24.98 and the others were marked 16.98 The cashier only scanned the first tag .Got home and the landscaper had already started planting them. when I checked my receipt 'I took pictures of the plants, tags and container, along with receipt thinking Lowes would accept as proof when we went back for more supplies. That was not the case. I was told we have to review tapes to see where u got the plants from. Then told maybe my plants were marked wrong, I asked well, give me a store credit, the answer was no. Any excuse not to refund the money I was overcharged. What a shame for a store that makes so much money to not do the right thig We usually travel to this one than one closer to our house because of better service. Not this time read more

Bring back actual registers with human beings. The all self checkout lines are ridiculous for most stores but especially when purchasing large items and weirdly labeled items at a home improvement store. Will now shop at other home improvement stores if they haven't made the switch too. Self check out is fine for some things, but for the most part, people want humans at registers who can help. read more

Bad, bad bad CSR phone service waiting for an hour on the phone and nobody answer the phone. I was like WHY DO THEY HAVE A PHONE NUMBER if nobody pick it up. read more

I wanted to commend one of the salesman at Lowe's in the hardware department. A friend and I went to buy a good amount of hand tools and sawblades for the shop and stopped and talked to John. John was a big help. He was also a woodworker, and he knew, what we needed. A great guy and a real asset to Lowe's. I also told the manager there how friendly he was and helpful. All employees should be like John! read more

I placed an order at this store for delivery on 1/7/2023. The automated system called said it was Lowe's and a delivery then it disconnected. I have been on hold for 34 minutes. They pickup and put it back on hold. I am so disappointed in the service this center provides including the rude associate's on the day I made the purchase for delivery. I am now forced to sit home all day waiting for a delivery because nobody will answer the phone including the manage. Customer service starts with your leadership in the store. You may want to revisit manager vs. a leader. You have someone who manages but does not lead. Will need to shop Home Depot instead! read more

Super friendly staff members over at this Lowes. Selection is typical of other locations. I visited the garden area for some mulch and noticed they had a large selection of plants, flowers, and other flower and garden needs. I stopped by as I was in the area for work. Will revisit if I am in the area. read more

Lowe's - Entrance - Hardware Stores Near Me - Cape Coral, Florida

Sweeney - who comes out to do home improvement quotes (Fence's) is a complete joke. He called to confirm I would be home, and I confirmed. Said he would get a quote back within 2 says. After 3 days, I emailed him telling him I would go with another quote if he didn't get it back to me, and never responded. I have worked in sales a long time and I would personally fire this joker because we are about to spend 6500 bucks on a fence and you just lost our business. Idiots. Also, have purchased products and haven't gotten military discount on them even tho they were not on sale. We bought a generator, which was NOT on sale and did not get our 10 percent while they made some weird ass excuses. read more

If you're going in knowing exactly what you need, this is just like any other hardware store and you'll have no issue. If you're looking for the help of the employees, specifically appliances.. Turn around now! Without a lengthy story, I went to purchase a washer same day and bring it home myself. I was assured I was given the correct washer, paid for it, carted it all the way home by myself only to find out it was the wrong washer. So a simple appliance purchased at 10am turned in to a hassle and not finishing up until after 4pm! Expect to be given a run around. Management tried but employees failed. read more

Very satisfied with the customer service at this store! Especially W/Nick! He went out of his way & helped me w/a delayed (or) lost online order. Nick is an asset to the Lowes organization! read more

Utterly horrible experience picking up an order I had placed online. * First off, the website Lowes.com sucks. * The "customer service" rep, Tammie, was exceedingly rude. I worked in a hardware store during high school, and if any of us acted the way she acts towards customers we would have been fired. * She entered my driver's license number into their system "because I was using a credit card." This was for a $23 order. * Lowe's has already been hacked once. How secure is my driver's license number with these dumbbells? Ever hear of identity theft?!? * I had already spent $44+ there this morning. I'm going to return everything since I don't want to reward a business that is run so badly. * I'm sorry the labor market is tight, but this Lowe's never seems to have enough staff on site at this store. Bottom line: Home Depot is further away for me, but I will be giving them my business going forward. I'm voting with my wallet. read more

No se los recomiendo he ido 4 veces para ordenar los rodapies de mi casa y nadie me atiende yo le doy 0

DO NOT ORDER WINDOWS FROM LOWES! I ordered windows in August 2022. SEVEN MONTHS LATER, in March 2023, the windows came in and the installers found that the order had four windows sized incorrectly and two others were missing. The new windows have been sitting in their store since, at least, May 22, 2023. Lowes Installation Services have repeatedly told me that they were in contact with a new installer, the installer would be reaching out to me within 48hrs and that Lowes would be calling me back to confirm. NONE OF THAT HAS HAPPENED. I now see that my window installation permit with the City of Cape Coral has EXPIRED. NOBODY CAN TELL ME WHAT IS GOING ON. Where do I go to pick up my windows??? I'll have them installed myself and Lowes can adjust my bill. Again, DO NOT USE LOWES FOR WINDOWS!! read more

Glad Lowe's has their priorities right... couldn't find a manager to ask why the American flags lay on the concrete... but alas the Halloween yard flags in front and every other nonsense festivity is neatly organized above. I guess it's the holidays now and they won't be selling the US flag until the fourth so no need for any employee to respect it. Seriously employees walk by this daily and they don't think to take a minute and respect our ensign? Shame on the staff. read more

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In 2018 I bought 7 new appliances for my home and purchased 5 year extended warranties for each one. Evidently Lowes changed over their systems and wiped out all my warranties numbers needed to file a claim. My dishwasher has been broken for a month and the Assistant manager at this store has had not luck helping me even though he tried his very best and I commend him for going above and beyond. I spent over $800 on warranties and now I have nothing. They stole over $800 from me for warranties I don't have. Not even VIP Customer Relations at Lowes can help and they are the last line of help for the consumer. I asked to speak with Brian WOlf the VP of Customer Relations and he did not call me. This is affecting customers nationwide. For Brian Wolf not to call me doesn't bode well for Lowes Customer Service since he is the head guy. I am on my second BBB complaint about this. Lowes closed the first one after saying the took care of me when they did nothing. I filed a FTC complaint today. Lowes is committing fraud and they won't help. They stole my warranty money and gave me nothing in return. FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD, I Even gave them the receipts showing I bought the warranties and they confirmed I bought them. Imagine that. Lowes is outright stealing my hard earned money. Luckily I have proof of purchase. NEVER EVER BUY A LOWES WARRANTY. read more

I bought an impact door for nearly $1800.00 plus an additional $920.00 for permit and installation on Dec. 22nd, 2022. I've been to Lowes multiple times to inquire on the status. I was always told they are waiting for the permit. 2 weeks ago (04/22/2023) I went to the City of Cape Coral permitting Office and they told me the permit was issued on March 1, 2023. I went to Lowes and they told me someone would call me to set up the appointment. They called and told me that they were working on it. Today is May 1, and still no door or resolution. A couple of months ago I asked for my money back and they said that there would be a 20% restocking fee. My advice: Don't use Lowes. read more

I selected and paid for a lemon tree in store and paid for delivery. delivery was cancelled. no notification of when delivery would next occur. I returned to the store in person. my lemon tree was gone & I was told they have delivery scheduled in 2 weeks (2 weeks had already gone by). pretty sad they would sell a product already bought & paid for. I will take my business elsewhere-too bad there's not a 0 star to select. read more

I ordered new hurricane proof patio doors after Hurricane *** along with 8 of my neighbors, 6 which blew in from the hurricane. I had the doors installed and called the salesman after saying that i had issues with the installation. I had to then take off 7 days of my vacation to meet the morons that Lowe's uses for installation. Seven times they came out to fix the doors. That is seven separate days I took off from work to meet the installers. They never brought the parts 4 of the times even though they were in the store as I called and verified. I emailed the director of Customer relations and she had someone contact me. They tried to give me a credit for my time wasted but when you read the forms you needed to sign you gave up all your rights, your warranties, and were never allowed to mention that Lowe's did the work. I told them to keep their **** money. When the director of Customer Relations doesn't care about the consumers why should anyone else working there. I will never do business here again. I spoke to two of my neighbors and one of them told me their doors were never sealed in and every time it rained their house would flood. The other had to have their doors completely refabricated and the doors totally taken out numerous time.s DON"T USE THIS COMPANY*** read more

Such a nice place. I must have been asked four different times by four different employees If I needed any help. I don't think it was because I looked lost, haha, that's just how nice they are. I loved the organization of the entire store. Everything was very easy to find. The departments were all very coordinated and mapped out. The aisles were clean and everything was easy to find. The only reason why I'm giving this Lowe's four stars instead of five was because their succulent selection in the garden section was not the greatest. They had bigger succulents but not a wide variety of them. I understand that not every home improvement store with a garden section can have what I am looking for. But if a store is going to carry succulents with a section for them, specifically, maybe carry a bit more variety. Maybe the succulents were out of season? I'm not sure. I would have to do more research on it. Also, I love the garden sections of stores but I will admit, this Lowe's garden section did not "grab me" as many others have. All in all though, the staff was great and the store was organized, B+! read more

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Everyone don't know what they are doing, so rude. The cashier even said Lowe's just drop them off without out any training . I would leave no stars if I could. Fix your store. read more

John & Tom are the tile guys, both gentleman are very hard workers and knowledgeable in their departments. Cashier: Pam is very friendly and respectful and caring. Customer Service: Kimmi is very thoughtful, caring and nice. On the other hand Dave: department manager. I didn't really enjoy being around him. Not very friendly, he seems like a downer and isn't really my kind of guy to come to for assurance. I recommend other employees in the store than going to him. If he was last on the list for coming to for help, I'd leave the store and go to the other lowes or something, I would never go to him again. Very rude. Other than those members, I'd say the store is really big and nice, but Lowes had always been a high priced store. I would rather go to Home Depot all the time but I live closer to Lowes. So it is what it is. read more

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Decent home improvement but they consistently block at least half of their parking spots near the garden center with either extra landscaping supplies, tents , or anything else they decide needs to go there to try and do a quick sale. Parking is tight as it is in season there ! Aggravating, more than few occasions I couldn't park and had to drive to home depot to get what I need!! read more

If I could give less Than a star review I would! To the woman at the store that took the call, disgraceful customer service and manipulated- you should be ashamed! To the assistant store manager- Ashley- who couldn't call and make the problem right today- you should be ashamed! Treating veterans like this makes your store less palpable than acid in the mouth! To your delivery manager and delivery person who LIED about the delivery- shame on you! Karma will come! Honesty and integrity and priceless especially when dealing with customers as nice as us! DISGRACEFUL, INCOMPETENT AND DISGUSTING. You've had plenty of chances to make this right- and yet still- I would like a call from your manager STEVEN DEROSO telling me why your employees don't answer phones, make excuses, lie and don't prioritize customer service especially for two veterans! read more

Don't buy special made anything at Lowes. Once your 3 days to change your mind is up the customer service is goes out the window. Ordered storm windows. Due 12/18. no follow up. I called 12/17 to schedule installation. Windows are not made shocker there. You get transferred to Corporate. No answer there either. I asked for the Co. who is making the windows. Talked to them. No answer. I was told to go to the store to get a refund. In the store I was told that corporate issues refunds. Left hand has no idea what the right hand is doing. I was given a contact at corporate. Told me that all of a sudden y windows would arrive sometime that day. Called this morning and guess what. They are not there. Shocker. This is the most miss managed store I have ever worked with and will never do again. read more

Ordered a door wall with three months advance notice to get it installed. We don't live at the house, so the install had to happen when we were at the house. In three months, the permit was not issued and nobody followed up. We find this out on our day of install, so we called the city, got the permit and had 3 days remaining where they could have came to do the job, but they didn't, so now we have to wait until the next time we are down to get the door installed. This place has corporate buffoonery written all over it. You probably need to fire everybody managing the store and all corporate. Find people who make an effort and care. read more

I knew I should have paid more and stuck with Home Depot. Home Depot happened to be out of stock on the dishwasher I wanted. But I thought ok Lowe's has them. Well what Lowe's sold me was a fucking USED dishwasher. Still wet inside from someone returning their post use appliance. And then when I called I was told I get to drag it back to the store and then they will try to help me. Mind you, I had to ask someone to begin with to pick it up. So it's SUPER convenient and all. Unreal. And this is why I DON'T do business with Lowes. read more

Lowe's - Corner that was dripping after we got home. - Hardware Stores Near Me - Cape Coral, Florida

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Tore down birds nests in garden center and they contained hatchlings. Sparrows and doves are upset and looking for their nests and calling for their young clearly a company that would do something like that has to be rotten to the core. Never shop there again. read more

i am very dissapointed in lowes i purchased a 36 inch black stone grill from the lowes on pine island rd. cape coral fl. on 9/5 and for $499.00 and today 9/6 i am in walmart and they have the same grill for $297.00 heck of a difference in price i fill like i have been ripped off by lowes it s not right i have spent alot of money with them over the years thats over i am just mad my order # 78508665. Robert read more

We bought a SS refrigerator from Lowe's- it arrived and the door has a big dent in the center They are supposed to deliver a new appliance or at least replace the door today The delivery window is 5pm to 9pm Quite a wide window!! Usually the window for delivery is 2-3 hrs My husband called at 7pm and at 8pm to check on the delivery It is now after 9pm and still no delivery The store closes at 9pm so there is no manager to speak with My husband just got off the phone with the delivery staff and they say it should be delivered by 11pm !!! Meanwhile, we are paying someone by the hour to take delivery of this appliance- so not only are we inconvenienced but now it is costing us money for a mistake made by Lowe's!!! We are going back to Home Depot!! Never go to Lowe's!!! read more