Definitely UNPROFESSIONAL CROOKS!! Paid these guys over $2000 for repairs to my 2009 Impala, which had NO ENGINE ISSUES. After RE-repairing the $400 steering column, the engine instantly blew. Now, when I had it towed, it would NOT crank and WAS not shaking in the least! I was CERTAIN it was a fuel pump issue. Three days later (which I had to CONTACT THEM) they say (literally), "YOUR CAR IS GONE!" NO explanation, no remedy! The owner, TIFFANY, towed my car home for free as her "thanks for being a customer", which took them FOUR hours to bring less than ONE MILE down the street. I told her I was trying to get a mechanic to come there and inspect the vehicle to determine the interconnection between the blown engine and the recent repairs. I was doing that so there would be NO discrepancy in the diagnosis. She said no to that and did not even try to communicate again. When trying to file a complaint with the BBB, this business does not even show up! Still, I will continue to pursue this issue, because THEY ARE LOCATED IN THE HEART OF A POVERTY-STRICKEN, a demographically challenged area. We go there because IT'S CLOSE and they offer decent pricing. HOWEVER, they are NOT REALLY FIXING CARS! I had to bring back THREE of the FIVE vehicles I had serviced, and they were NEVER able to rectify the issues that persisted BUT had been PAID FOR! Over $5000 in services since November from MY HOUSEHOLD ALONE! Why, because we TRUSTED THESE FOLKS! We ALL WORK and NEED TO GET BACK AND FORTH!
Service like this can ruin people's lives by leaving them transportation-less. This becomes increasingly bad when terrible service is accompanied by even WORSE customer care. They are not prompt in communicating, their mannerisms are inappropriate for a professional establishment, they lack regular routines and procedures in terms of handling invoices and documentation, and they do NOT have a regular manager/supervisor on-site to oversee operations. She works remote, so has no real idea what's going on in there.
Undoubtedly, situations like this may cause many, who do not have or can afford other means of getting around, to be unable to provide for their families. It's almost like they are directly working against the people who are trying to help keep the lower AND MIDDLE classes afloat. Taking advantage of citizens who cannot afford formal representation is an old-school tactic that should be illegal. This lady is a non-resident, profiting off the INTENTIONAL demise of a struggling population. Do not patronize this establishment and empower them to use their financial advantage to oppress YOU AND OTHERS. I have all my receipts to prove what I've spent. My goal is to save someone who cannot afford to lose their car to folks who do not care. I work two jobs, so I will figure it out. BUT, I would not want anyone else to ever have to go through this. Go somewhere that will warranty the work, has a manager on-site, addressing problems head-on, and has sincere regard and appreciation for customer retention. read more
