Dr. Purser was my PCP. He falsely documented at my last office visit...he said horrible,…read moreirreparable, things about me...things that will affect my ability to get optimal care at any Roper St. Francis facility moving forward. I asked him to correct it, and he refused. His office manager called and said they could easily figure it out by listening to the recording of my visit. WHAT? This piece of crap did audio recordings of all of my office visits, and NEVER informed me. It's called a HIPAA violation. And him refusing to correct his false comments in his notes is called slander. I wouldn't do this to my worst enemy. What kind of a sick, demented doctor secretly records his office visits with you? Lawyer time!

I have been a patient here for 1 year (I am not one anymore). This year I was scheduled for a…read moresecond physical with dr.Noemi Pagan.. I arrived and they informed me that their staff schedule it wrong and it was just a check up. I said I would reschedule and come back for my physical because that's all my insurance would cover. Dr Pagan said it was fine and she could do the physical while I was there. She then proceeded to do a full physical and full panel blood test. Then a month later I start getting huge bills for this visit. I called my insurance and they said it was not billed as a physical. I called the office to ask if they could change the bill to a physical and they refused (I actually called and spoke to them several times). Dr.Noemi Pagan even refused to admit that she did a physical. I am now stuck with a very large bill that I can't afford all because this Dr lied at the time of the appointment and isn't even humane enough to change the billing code when she knows she did a physical that day. DONT GO HERE OR YOU WILL BE UNJUSTLY BILLED AND THEY DO NOT CARE ABOUT YOU AS A HUMAN.

If I could give this practice a 0 star review I would…read more I was a patient at the james island branch of palmetto primary. I would not recommend this practice for any amount of money in the world. I was told that per the American medical Association. I had to see my primary care physician every three months. Turns out that was a LIE. It was company policy not the American medical Association's policy. Turns out they lie about a lot!!!!! I'm furious!!!!! I was also told that I could do telehealth appointments once I moved out of state. When I signed on for my last telehealth visit, the office had no problem taking my payment. About an hour before my appointment was supposed to start I received a phone call from the office saying that the doctor could no longer treat me because I lived out of state. I ended up having to call the office manager and pitch a fit because they were gonna keep my money for the appointment even though it was their fault for not informing me that they could no longer see me. When I asked how long this policy had been in place the receptionist told me they'd known they couldn't see out of state patients for 2 months before my appointment!!!! Do not trust this practice do not trust the doctors that run this practice. They are all about the money and could honestly care less about the patient. What an incredible disappointment.

Mount Pleasant Location: I would give this office zero stars…read moreif it'd let me. I had an extremely frustrating experience with this office and would strongly caution others. I originally came in for a routine physical, which should have been fully covered by my insurance. Instead, I was billed for standard services like bloodwork. It took SIX MONTHS of repeated calls and back-and-forth to get this addressed. Every time you call, you're routed to a call center, which makes resolving anything even more difficult. After reading other reviews, it seems like this is a common issue here. On top of that, basic accuracy seems to be a problem. I'm 5'10" and fully grown, yet they initially recorded me as 6'1". When I questioned it, my chart was later updated to 5'6" -- which is wildly inaccurate and concerning. The most frustrating part: I specifically went in last fall to establish care and ensure continuity for a prescription after moving from NC. I clearly explained that I didn't need a refill at that time since my previous doctor had just sent one in. I was told that was fine and that I could simply call when I needed a refill. When I called today, they refused to fill it and said I'd need to come in for another appointment and pay again -- completely contradicting what I was previously told. Overall, this office is disorganized, inconsistent, and incredibly frustrating to deal with. I would AVOID AT ALL COSTS.

Wouldn't go anywhere else. Friendly staff and very knowledgeable! My entire family visits this…read morepractice on James Island.

I am so happy with the care I received. They were able to find imaging records in their system from…read morean MRI elsewhere this past summer. This access to other providers' records helped Adele determine what action to take. Very professional. I would not hesitate to recommend this place. They are a fine local addition to James Island and I'm delighted they can also serve as my primary care which I may do bc my Roper PCPs keep leaving their practices.

Stumbled across Dr Nicolette's office because it was close to home and I needed a doctor that could…read moredo some quick blood work for CBC my work would fund my HSA for doing. The receptionists here are great and super friendly and helpful. Dr Nicolette was very warm and friendly as well. Took time to actually talk with me as a new patient and seemed interested in developing a relationship beyond just this visit. When an issue with the bill, the staff here actually worked with me to get that changed so that my visit would have been covered by my insurance. There's no way a Dr with one of the big hospitals in the area would have cared enough to do that. I don't actually go to the doctor much, as I'm (luckily) a pretty person. But I've actually been back to Dr Nicolette this year for a back issue and he displayed the same warmth and caring as he did my first visit. Anyway, I just wanted to write a positive review for the guy because I think he deserves all the praise he can get.

Billing department is a nightmare. Everyone in the office appears to hate their job, and are so…read moreunhelpful. Especially front office person. I will NEVER go there again. I am going to pay a $201 balance that I am being falsely charged for so I don't have to talk to them, again. I am appalled!!

Every employee i interacted with appears to hate their job, every interactionis a huge…read moreinconvenienceto them, I've never experienced a collective staff with such distain for their job, the worst customer service I've had the misfortune of being subjected to. Despite being early to my scheduled appointment i was still subjected to over an hour wait to see a physician in an examination room with nonstop blaring radio in every room that they will lie to your face about being able to turn off

I'm still grateful that my doctor is Dr. Charles Smith and that I'm with Roper. The MyChart app…read morehas improved communication over the years and makes getting test results super fast and convenient. They can go a little crazy with the reminder text and emails and request for surveys. But that's small apples to deal with when you're getting quality care.

This place is great! Fast and friendly service…read more You know where doctors go to be seen for their medical needs? This place. I would highly recommend to anyone. This was my first time with them and went for a full physical. I got seated right away and the doctor saw me after only a few minutes. He was friendly and thorough.

I don't mind giving a great plus for this whole practice , the people will go beyond keeping you…read morehealthy ! I have watched this company grow from before she moved to Johns Island. If you can get in as a patient then you're very lucky!

Takes time with patients, listens to concerns. Does follow up. Is open to suggestions.read more