I was once a 5 star reviewer but I'm back with my most recent visit to amend to 1 star. All because…read moreof homophobia from a single male nurse. He refused to look me or my wife in the eye, never introduced himself, and physically hurt me. I am bruised from where he wrapped my arm SO tightly with a band to insert my IV. The band tightness was actually more painful than my kidney stone and sepsis, the reason for my visit. I begged for relief and so did my wife. I twisted and moaned and cried in pain. He said nothing. This was completely awful, emotionally scarring, and I cannot believe this man is allowed to practice medicine when he does not care about the patient's comfort. I wouldn't recommend going here if you even might look a little gay.

The following review is for my visit on 12/16/2024 @ 21:21…read more Friendly, Fast, and Efficient. I absolutely dislike anything to do with going to see a doctor, but this place takes care of business. The staff goes above and beyond explaining everything and take their time to treat you with care. I will only go to this facility from here on out.

I am a frequent visitor to this distinguished medical center. My family and I have been receiving…read moremedical services in this center since 2017. The care that we find in this site is of a high standard in one continuous pattern, starting at the registration window to the doctor's visit to the discharge and the pharmacy. This care has never changed, my family and I thank the Manger of this center, who is distinguished in serving patients, Her office always opens does not close except when she is not there. Thank you JPS for having such distinguished people working at this location

By far one of the worst clinics ! The nurse named Elaine is so rude, unprofessional and unhelpful !…read moreMy last TWO appointments for orthopedics has been scheduled through my chart. This nurse Elaine phoned to tell me that she couldn't schedule the appointments because she didn't know how... no I'm transferring you to someone who can or even asking for help just telling me that she couldn't schedule an appointment so I cannot get my knee repaired because she doesn't know how to schedule an appointment. The last time I had an appointment at the clinic my "doctor", Dr or Nurse Grant, literally walked out in the middle of the appointment mumbling about some thing and never even returned! We were literally in the middle of a conversation about medicine and she got up and walked out and never came back in. A nurse came in to do my check out and then my medicine was never prescribed to me that she said she would prescribed because she got up and walked out! I had Covid and pneumonia and the Jps Wataga clinic refused to see me. They told me that they did not have any appointments. I then told him that I was going to walk in and another appointment magically appeared ... The workers at this clinic do not want to work and no one is running it! It is a very, very sad excuse for a medical clinic.

HIGHLY recommend this place for any urgent care needs!! Far better experience than a Care Now…read morefacility!!! You can get in quickly as they are not as busy as Care Now and you get great attention. We have been there twice now and we're in and out within 45 minutes! No need to make appointment if you're in a hurry. The staff and doctors are so nice and kind. They don't treat you like a number. They are just awesome!!!

9/15/22 I brought my daughter in for a sinus infection. She hasn't been sick in years (never had…read moreCovid). When she does get sick it starts as a sinus infection and goes straight into her ears (had several ear surgeries and tubes as a young child), unless we are able to head it off with antibiotics. We have been up all night - headache, sore throat, sinus congestion, body aches and chills. She tested negative for Covid at home. But, Covid has changed everything because the nurse practitioner, Zee, requires that you are sick for THREE days and two additional Covid tests before they will prescribe antibiotics (requires another visit charge). I tried to explain my daughter's history to Zee but she could care less. She was unsympathetic, cold and emotionless. All the things you don't want in a healthcare provider that is treating your child. Also, I have no idea how much I am being charged for the visit. They take your credit card and charge at a later time. So I have NO IDEA how much this colossal waste of time cost me. Is that how it works now? IF YOUR CHILD IS SICK - DO NOT GO HERE IF YOU ARE SICK - DO NOT GO HERE Will I go back? Absolutely NOT! Will I recommend to others? Absolutely NOT! Will I warn others of the care they will receive? 100%!!! 9/18/22 UPDATE: NO RESPONSE from the business other than "we'll look into it." canned response. But did received a text message asking for future business. Meanwhile, my child is still sick and miserable. We've had FOUR negative COVID tests. ***THIS BUSINESS IS TERRIBLE!!!!*** 9/20/22 Update - We were able to get antibiotics from another Urgent Care. HOWEVER, by the time we got the prescription, my daughter had an ear infection so severe that her ear drum burst and bloody fluid was running out her right ear and down her neck. In addition, the fluid from her sinus infection caused her eyes to glue shut. Needless to say she has been MISERABLE! And for what?. I did receive a call from the medical director of MedExpress (we were not the first to complain about Zee) on Monday but the damage has been done. I will not stop until Zee, the "nurse practitioner" at MedExpress has lost her job. No healthcare provider should EVER treat patients like this. 9/22/22 MedExpress sent a notice that they will be charging me $152.00 for our 5 min visit (with health insurance) where NO antibiotics were prescribed by the "nurse practitioner" Zee. I will dispute the charge On top of bad service they are CROOKS!

We had a nice experience here starting in the emergency room, and later admitted for a few days…read more Emergency room was quick to get my daughter into scans and looking for issues. Took about 7 hours to get a room, but the ER was packed with people. Everyone was great, thorough, and helpful. 3rd floor staff was nice and the 3 Dr.'s were concerned and had some good tips with follow up care. Comfy enough chairs made into a bed for family overnight. As comfortable as can be in a hospital stay. Pics of food and 3rd floor area . Decent choices also. Thank you staff!

My husband stayed here for 3 days, and the staff took very great care of not only him, but our…read moreentire family. The first night he was in the ER, one of the nurses brought him into a more comfortable bed and got me a nice big recliner to sleep in so I could stay next to him. The following day, he was moved up to floor 5, and they rolled in a couch and an extra recliner so my son and I could both sleep up there with him. They went above and beyond for all of us and even his care. Highly recommend.

I cannot say enough good things about the experience that I just had with my Mom. Between the staff…read moreand my Moms doctor I knew they had my Moms best interest at heart. They were very thorough and kept digging... the doctor was by far one of the most compassionate people I have met in a long time let alone a doctor. He was checking up on Mom often making sure her pain was at bay and even brought her ice chips. The staff was sweet and attentive always letting us know what was going on and never leaving us waiting. I was so worried taking her there because of some of the reviews but at no time did I feel uncomfortable or that the care she was receiving wasn't too notch. Thanks again for taking our worries about going to the ER right now and putting them to rest so we could worry about my Moms pain and getting her well again.

Wow. My experience here was the worst I've ever had. My son was hemorrhaging post tonsillectomy…read more(throwing up blood, etc), and I was told BY THE DOCTOR "there's nothing we can do". What? This is a facility meant to treat EMERGENCIES. Luckily they got in contact with Cooks and figured out that, surprise, there was actually something that can help stop this type of bleed (which is a well known treatment). What utter incompetence. Children are people too. One would think you'd be able to count on an ER in a suburban area for reasonable help. The only two bright sides was the man who drew my son's blood for testing and the woman at check in. Im thankful my son is now fine and recovering (thank you cooks children) but people should be able to count on the nearest ER for support, but that doesn't seem to be the case. Do better for community you serve.

Before being seen I asked what the cost of the visit would be because I had the option to go to a…read moreprimary care provider instead. I was told that the visit would cost $44 after providing my insurance information. Two weeks later I received an invoice for $177.00. In my opinion this is criminal. There is no honest business model where a price can be quoted that is just an arbitrary lie and people can be expected to pay more at a later time.

Do not go here. 10/10 do not recommend. The staff is unreliable, unfriendly, they are slow and wait…read moretimes are excessive. Expect to repeat yourself to everyone. You will give the same information more than 3 times at every level. They do not listen to you. When you finally see a doctor, the bedside manner is non existent. They talk as they behave, they do not have your best interest at heart. The level of care is sad and disappointing. I was so upset with my level of care that I asked for a refund. It is no surprise that months later my issue remains unresolved. The type of care you will get is equivalent to writing a check for services not rendered. Poor quality care period.

Before I could even be seen by a doctor the receptionist told me they could not help me after…read morescheduling an appointment 2 weeks before. Extremely poor customer service.

I have been coming here for a while now. Clean place, wait time is non existent. All the staff are…read moresuper friendly especially Nina. Thank you for always making me feel better after each visit.

DO NOT go here for COVID testing. They tell you 2-4 days for results and the make it impossible to…read moreget in touch with a human. I am on day 9 of waiting for results. Finally talked to a human and all they say is "the lab has your test - they just haven't processed it." COOL. Then tell people 2-10 days. Don't over promise and under deliver. People's' jobs and livelihoods are depending on these test results. I will never be a CVS customer after this. I heard Walgreens has had 24-48 hour turnaround times with no issues. Very disappointed I didn't go there to begin with.

We have been here twice in the past year and both times have had such a great experience. Both the…read morenurse and the Doctor were knowledgeable, empathetic, kind and we never felt rushed even though they had so many patients. The nurse called my daughter sweetheart and really made her feel at ease. The offices were clean and both the nurse ans Doctor cleaned their hands before and after our appt. So much better than waiting to get an appt with our pcp. Thanks for making it an easy ans quick process!

Top Notch Care A…read morecatastrophic economic downturn took me from the best insurance care to being a client of JPS. The Watauga Clinic is home to my PCP, pharmacy, X-Ray, eligibility dept., etc. In the last seven years I have received top notch medical care, from caring and motivated clinicians. Dr. Uddin is a one in a million guy. Regardless of one's station in life, patient's that I have witnessed have all been treated with dignity, care and professionalism. I highly reccommend this clinic.

I'd give 0 if I could...I've been lied to over and over about my medical condition. Refused a…read moremammogram due to my age not my even caring about my family history. And never once was I able to finish a sentence with my doctor before I was cut off and given a random ailment without all the details. Worst doctors I've ever worked with. Luckily I have a new doctor out of this network who is actually helping me solve my medical issues and listening to everything I have to say. I guess it's true here you get cheap advice and help from cheap doctors.

The people here are the best! Thorough in explanations of what will be done. Nurse calls with test…read moreresults. Dr very nice. I showed up with an unusual bite mark. He immediately took care of the biopsy and had the results very quickly. I enjoy this office. Front desk ladies are very kind and helpful.

The office staff at this facility are rude, unprofessional, and incompetent. Had a procedure, side…read moreaffects or alternative treatments were not discussed thoroughly, actual side effects were dismissed. Failure to call me with back with blood results, failure to confirm necessary paperwork.....many inefficiencies.