I have been a regular customer of this hospital due to multiple issues over the years. I liked to…read moreuse the same hospital because they have my medical records. On my last visit, I dealt with a cold, awkward ER physician who leaned on the wall cornered with the door while I lay in bed facing the opposite direction of the room, I twisted my neck to talk to him, no, I don't have a very contagious disease. I was told to visit other hospital as I couldn't get any care on this one. I had excruciating pain in my mouth due to a cracked tooth. I was left there for an hour without care. I asked the nurse what was happening next and was told to go back in the room because they were busy. It did not appear busy with a lot of activity when I arrived, so I decided to leave to find ice at 7-11 to apply to my face. They attempted to charge me, my private insurance and the VA for "staying in the room". I will not continue to visit this hospital in the future, I don't recommend anyone to do so. Avoid an awful experience when dealing with an emergency, no need to be dismissed and mistreated; they totally lack empathy. It wouldn't surprise me they roll their eyes up when a patient arrived. I spoke to a representative to express my dissatisfaction, but I am yet to receive an apology for the way I was not treated.

The staff was amazing from the time I walked in to the ER. I was suffering from Rhabdomyalasis,…read moreacute kidney failure. They weee very thorough and made sure I was educated every step of the way. Not the typical hospital that makes you wait forever. The staff kept me comfortable and was aware of time to let me try to get rest as best I could. I want to be treated here from now on.

My friend busted his chin open skateboarding at the local skatepark and we drove him up here. We…read morewere in the front office the whole time but Mann it was great, we had free water, snacks, and a tv where we sat in the chairs and watched skate videos for a hour and a half until he got his stitches done. It was great.

I was turned away for being a Medicaid patient and had to drive myself to the ER when I was clearly…read morein severe pain. I wouldn't pay them a dime knowing what I know now.

Kind of just wanna cry ... like it's already so frustrating having to set appointments for multiple…read morekids ... but to be constantly put on hold and then every time the phone picks up it's a new lady asking how can she help me ... after i just explained to two other ladies that put me on hold i just wanna make an appointment for my kids . and having to constantly express concerns and what your trying to do and then be put on hold for the same thing to happen again . Is insane .... There's no way that yall are putting calls on hold to take other calls and then putting that call on hold it's like everybody is on hold .... And then when Yall come back again there's no clue of what we were calling for ... I'm so irritated with this office and the front desk ladies ... not to mention every time they answer the phone the first thing they say is thanks for holding ..! No hi no can you hold please just hold after hold after hold . It should never be this hard to schedule an appointment for kids

My daughter has been coming to the same doctor since she was born. It has always been hectic,…read moretrying to get them on the phone and to get test results back from them. Clearly, if y'all are running test it's to result them out so I shouldn't have to be calling all week to get the results. Still it's been a full week and I have not heard anything. This doctor office suck and the providers Are just as shitty. Don't waste your time. If I could leave a negative star I would they don't even deserve one.

Extremely slow / lazy , the young lady at the window was extremely rude ( I went yesterday & the…read moreFriday before same girl ) it stinks in there like urine and they don't even provide half the things they offer online

Good care. Very long wait times. Doctors are good. I'd recommend booing a telehealth appointment…read morethen coming in if needed. Hours are incorrect on Apple Maps

I would not recommend visiting this ER. The doctors' behavior and overall care felt unprofessional…read moreand inadequate. Dr. Huynh evaluated me for a recent back injury that was causing severe pain. When I explained that lifting my leg caused pain, she continued lifting it higher until I screamed that it hurt. During our conversation, she repeatedly stretched her glove directly in front of her face, which made the interaction feel awkward and uncomfortable. I was also told I would receive a different prescription for pain management, but only over-the-counter medications were sent in. When I later spoke with the director, Dr. Lee, he explained that Dr. Huynh did not have prescription privileges in their system to prescribe anything stronger for my pain, which seems inadequate for patients seeking treatment at an ER. He also told me that if I wanted stronger pain medication, I would need to return to the ER and receive it only while there, as he would not prescribe even a short-term supply despite the injury being recent and until I could see a specialist for my back injury. Dr. Lee and I spoke for about 45 minutes while I advocated for better pain management, explaining that I was already taking over-the-counter medication in amounts similar to the higher doses he was recommending, without relief. After a long discussion, he finally agreed to prescribe a steroid, although I was surprised that a steroid injection for inflammation was never offered while I was at the ER. Unfortunately, the doctors at this facility were not very helpful in addressing or managing the painful condition I was experiencing from a recent back injury. Because of this experience, I'll now have to spend additional time and money seeking care at another hospital.

Scam house, billed $32,000 for 2 CTs and an Xray, then threatened my wife and I to pay the…read moreremaining $22,000 our insurance refused to pay! Report consumer complaints here! https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/

My primary doctor referred me to this place it took me two months to even get a person on the phone…read morebecause they would never leave the correct number once I finally got an appointment I had to change the sleep study and just keep the doctor's appointment. I show up for the appointment today and they said oh your appointment was at 11 when I'd already confirmed it last week as it was when and the girl asked me if the desk at the Hurst location do you stays in Grapevine holy gosh I said no I don't stay you mean live very unprofessional won't be back

I had this big long thing typed out and YELP froze and didn't save it... UGH.. But basically I…read moresaid, I went somewhere else first AND MAN what was I thinking???!!!! This office was so nice and went above and beyond to help me, even though I hadn't done my study there... !!!! They helped me get things done with the machine no one else would, they helped me get the most cost effective way to order the parts I needed... they really helpe me a ton!!!! I work in a different kind of doctor's office and I know what it takes to do all the behind the scenes stuff, and they did it well and with a smile on their face...Thank Thank Thank you... especially AMBER!!! You really helped me and blessed me more than you will ever know

Believe the address listed is incorrect for this location, but I still found it nonetheless. Read…read morethe negative reviews and had to wonder if those people were talking about the same place. From start to finish, I was treated with the utmost professionalism. The medical care was also phenomenal! I had an eye exam with the intent of hopefully getting an ophthalmology referral. The optometrist was extremely thorough, and his assistant was top-notch. In the end I was recommended cataract surgery on both eyes, with a lens replacement for the right eye. Surgery is never the best news but the optimal one given my options. JPS continues to impress me while under their care. Centered in Care...Powered by Pride.

My mom is in the care of this hospital, getting an appointment is hard but once you are in it's…read morequick daily appointments. My mom has to wait for a long to for her appointment and has to schedule 5 different appointments for different things which is very difficult to take time off.

They were forcing me to pay for my preventative check up . I went for my annual physical, which is…read morecovered under preventative. They drew blood and the doctor said I'm not gonna say anything until I see the results. Come back in three weeks. I came back in three weeks and they charged me and I said no I think you're wrong. I'm coming back to get the results of my blood work from my annual physical. They said no you already had your preventative now you have to pay. So I paid and I told her I'm gonna check into it. I called Blue Cross Blue Shield had them on the phone and they confirmed that I did not have to pay but Wendy W and Ana H refused to acknowledge Blue Cross Blue Shield representative and instead said we're gonna refund your money and refuse your service from now on . I have high blood pressure, hypertension, and diabetes. I needed to see my doctor for my results to find out what I need to do while these girls are playing games. Very unprofessional while my health is in the balance.

I used Dr. Le for years when I had insurance. But when I went to self-pay last year, they became…read moreslimier than a used car lot. I had a visit on 12/3/21. I asked how much. They told me, I paid and left. Later I got a bill because apparently they had a price increase for office visits and forgot all about it. Three times I received a bill after that. Three times they told me they were going to credit the amount. If you are self-pay, prepare for headaches aspirin can't cure. I have insurance now. Will I be back? Never!

Just had my baby here on 3/11! Though it was an absolute nightmare of a situation and I was stuck…read morethere for 5 days, everything else was great! From the L&D, antepartum, and mother baby nurses, to the lactation consultants, to Dr. Principe (my OB), everyone was extremely supportive and went out of their way to make me as comfortable as possible. The food was surprisingly good and I got to bring home the most perfect tiny queen at the end. 10/10 recommend the women's center! Special shout out to these nurses: L&D: Dannie, Lizett, Kara, Janet, Brandi, Madison Antepartum: Hodalis, Claire, Jasmine Mother baby: Amber, Kailon I couldn't have gotten through it without all of them!

Consistently horrible. Grandson had to wait a day and a half for an acute appendicitis. He was left…read morewith no iv, no medication for terrible pain and put on a unit that had no other patients, as far away from the nurses station as possible and no one even knew he was there much less helped at all. Dangerous place in my opinion and a very bad reputation, obviously. Don't go there!