At this facility, they are equipped to take care of you in case of emergency…read more When we received care here, the staff were courteous and professional. They put forth effort to treat us fairly, long after our visits. I only wish they were able to get in-network with major healthcare providers. As I write this review, their website provides this information: "TotalCare Emergency Room is an out-of-network provider for all health benefit plans; however, state and federal laws require insurance companies to process a patient's ER visit at the in-network level and guarantee coverage in a true emergency." "... Medicare/Medicaid/TRICARE? Unfortunately, no. Freestanding Emergency Medical Care Facilities such as TotalCare ER cannot participate in federal government programs ..."

I was turned away for being a Medicaid patient and had to drive myself to the ER when I was clearly…read morein severe pain. I wouldn't pay them a dime knowing what I know now.

Teresa @ Front Desk, Bryce @Registration, Shelby RN Pre-Op, Jill B Recovery RN and Kembra RN Post…read moreOp, All did a wonderful job !

I have been a regular customer of this hospital due to multiple issues over the years. I liked to…read moreuse the same hospital because they have my medical records. On my last visit, I dealt with a cold, awkward ER physician who leaned on the wall cornered with the door while I lay in bed facing the opposite direction of the room, I twisted my neck to talk to him, no, I don't have a very contagious disease. I was told to visit other hospital as I couldn't get any care on this one. I had excruciating pain in my mouth due to a cracked tooth. I was left there for an hour without care. I asked the nurse what was happening next and was told to go back in the room because they were busy. It did not appear busy with a lot of activity when I arrived, so I decided to leave to find ice at 7-11 to apply to my face. They attempted to charge me, my private insurance and the VA for "staying in the room". I will not continue to visit this hospital in the future, I don't recommend anyone to do so. Avoid an awful experience when dealing with an emergency, no need to be dismissed and mistreated; they totally lack empathy. It wouldn't surprise me they roll their eyes up when a patient arrived. I spoke to a representative to express my dissatisfaction, but I am yet to receive an apology for the way I was not treated.

My experience at the ER with a family member went very smoothly. The staff, from the front desk to…read morethe guy getting insurance information, were all attentive, patient, and kind. I didn't get our PA and nurse's names, the PA was an average height, white blonde woman (congrats on the engagement!) and the nurse had arm tattoos and gauges, but they were incredible. They're excellent with people, very well spoken, and friendly. I felt as though my family memeber's concerns were being properly addressed, and they were extremely thorough and informative when answering any questions or responding to concerns. A special shout-out to the gentleman who was formerly an EMT (a bald, bearded man wearing blue Hoka's) who helped us with discharge! He was really funny and talkative. It made me feel reassured in leaving.

Parent was inpatient 10 days in March 2026. Staff only got her out of bed twice. Board in room…read moreshowed daily PT. When I asked why PT was not done daily, the nurse manager said that is where we fail. Parent is now in SNF working on regaining strength.

My primary doctor referred me to this place it took me two months to even get a person on the phone…read morebecause they would never leave the correct number once I finally got an appointment I had to change the sleep study and just keep the doctor's appointment. I show up for the appointment today and they said oh your appointment was at 11 when I'd already confirmed it last week as it was when and the girl asked me if the desk at the Hurst location do you stays in Grapevine holy gosh I said no I don't stay you mean live very unprofessional won't be back

I had this big long thing typed out and YELP froze and didn't save it... UGH.. But basically I…read moresaid, I went somewhere else first AND MAN what was I thinking???!!!! This office was so nice and went above and beyond to help me, even though I hadn't done my study there... !!!! They helped me get things done with the machine no one else would, they helped me get the most cost effective way to order the parts I needed... they really helpe me a ton!!!! I work in a different kind of doctor's office and I know what it takes to do all the behind the scenes stuff, and they did it well and with a smile on their face...Thank Thank Thank you... especially AMBER!!! You really helped me and blessed me more than you will ever know

I visited last year and arrived with many labs ready to read and help me. I was exhausted searching…read morefor a Holistic Coaching. Dr. Shabana Parvez listened and went back and forth talking with her nurse assistant. End of appointment was told will look into everything and get back to me. I paid in full $500.00 dlls with my CC Never get back to me with any guidance for supplements diet My impression she was unable to read labs. My impression of her Dr. MD is not eran in USA, that is framed on her office wall. I was very sick and never got a single text, e-mail, call. I have to admit I like her medical clinic advertisement and went straight for needed help. That nurse seems to be paid to get the job done. I am no bias and I am a woman with integrity, I been honest person. Take good care of yourself.

I tried this place for the first time today for an IV treatment with a Groupon I bought a couple of…read moremonths ago. THIS PLACE WAS GREAT! I filled out aome paperwork earlier on my phone before going to the appointment. Laura checked me in and got me set up for the treatment. She was very professional and knowledgeable about what I felt like I needed. She checked on me regularly and made me feel at home. I felt comfortable throughout the process. I took less than an hour, and will definitely be back again soon. Thank you so much Laura!!

The NP, Nurse Practitioner suggested Physical Therapy for my damaged Extensor Tendon. Nova Medical…read moreCare has their own Physical Therapy office onsite. It's fairly large and clean. Mr. Shawn, the Physical Therapist helped me with my Therapy Session. He was really nice and personable. I felt really comfortable. We did a few simple exercises and he took measurements of my Pinky. My session was like 30 minutes long. It was quick, easy and painless. Thanks, Nova Medical!

if I could give no stars I would. I have waited 2 hours. Four people in waiting room. 3 have…read morebeen called back and only 1 left. waiting room is packed and still nothing being done about calling anyone back. one of the guys that was called back has been back there 2 hours. I am wondering what they are doing. do not come here. they are so slow and don't care that you are waiting for 2 hours.

We had a great experience at this office. The office itself is very clean and the staff are great…read more Most importantly Dr.harbison made a great impression on my daughter. She was very kind, attentive, and took our concerns seriously! Would give 10 stars if I could! Only downside is we had a little bit of a wait time to be seen for our appointment so you should plan accordingly if you are on limited time.

Dr. Harbison and her team are wonderful, they're all very accommodating and kind…read more Dr. Harbison is fantastic!! She listens and ask questions. I felt very comfortable with her right away.

Extremely slow / lazy , the young lady at the window was extremely rude ( I went yesterday & the…read moreFriday before same girl ) it stinks in there like urine and they don't even provide half the things they offer online

Good care. Very long wait times. Doctors are good. I'd recommend booing a telehealth appointment…read morethen coming in if needed. Hours are incorrect on Apple Maps