At this facility, they are equipped to take care of you in case of emergency…read more When we received care here, the staff were courteous and professional. They put forth effort to treat us fairly, long after our visits. I only wish they were able to get in-network with major healthcare providers. As I write this review, their website provides this information: "TotalCare Emergency Room is an out-of-network provider for all health benefit plans; however, state and federal laws require insurance companies to process a patient's ER visit at the in-network level and guarantee coverage in a true emergency." "... Medicare/Medicaid/TRICARE? Unfortunately, no. Freestanding Emergency Medical Care Facilities such as TotalCare ER cannot participate in federal government programs ..."

I was turned away for being a Medicaid patient and had to drive myself to the ER when I was clearly…read morein severe pain. I wouldn't pay them a dime knowing what I know now.

Teresa @ Front Desk, Bryce @Registration, Shelby RN Pre-Op, Jill B Recovery RN and Kembra RN Post…read moreOp, All did a wonderful job !

I have been a regular customer of this hospital due to multiple issues over the years. I liked to…read moreuse the same hospital because they have my medical records. On my last visit, I dealt with a cold, awkward ER physician who leaned on the wall cornered with the door while I lay in bed facing the opposite direction of the room, I twisted my neck to talk to him, no, I don't have a very contagious disease. I was told to visit other hospital as I couldn't get any care on this one. I had excruciating pain in my mouth due to a cracked tooth. I was left there for an hour without care. I asked the nurse what was happening next and was told to go back in the room because they were busy. It did not appear busy with a lot of activity when I arrived, so I decided to leave to find ice at 7-11 to apply to my face. They attempted to charge me, my private insurance and the VA for "staying in the room". I will not continue to visit this hospital in the future, I don't recommend anyone to do so. Avoid an awful experience when dealing with an emergency, no need to be dismissed and mistreated; they totally lack empathy. It wouldn't surprise me they roll their eyes up when a patient arrived. I spoke to a representative to express my dissatisfaction, but I am yet to receive an apology for the way I was not treated.

I would not recommend visiting this ER. The doctors' behavior and overall care felt unprofessional…read moreand inadequate. Dr. Huynh evaluated me for a recent back injury that was causing severe pain. When I explained that lifting my leg caused pain, she continued lifting it higher until I screamed that it hurt. During our conversation, she repeatedly stretched her glove directly in front of her face, which made the interaction feel awkward and uncomfortable. I was also told I would receive a different prescription for pain management, but only over-the-counter medications were sent in. When I later spoke with the director, Dr. Lee, he explained that Dr. Huynh did not have prescription privileges in their system to prescribe anything stronger for my pain, which seems inadequate for patients seeking treatment at an ER. He also told me that if I wanted stronger pain medication, I would need to return to the ER and receive it only while there, as he would not prescribe even a short-term supply despite the injury being recent and until I could see a specialist for my back injury. Dr. Lee and I spoke for about 45 minutes while I advocated for better pain management, explaining that I was already taking over-the-counter medication in amounts similar to the higher doses he was recommending, without relief. After a long discussion, he finally agreed to prescribe a steroid, although I was surprised that a steroid injection for inflammation was never offered while I was at the ER. Unfortunately, the doctors at this facility were not very helpful in addressing or managing the painful condition I was experiencing from a recent back injury. Because of this experience, I'll now have to spend additional time and money seeking care at another hospital.

Scam house, billed $32,000 for 2 CTs and an Xray, then threatened my wife and I to pay the…read moreremaining $22,000 our insurance refused to pay! Report consumer complaints here! https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/

They were forcing me to pay for my preventative check up . I went for my annual physical, which is…read morecovered under preventative. They drew blood and the doctor said I'm not gonna say anything until I see the results. Come back in three weeks. I came back in three weeks and they charged me and I said no I think you're wrong. I'm coming back to get the results of my blood work from my annual physical. They said no you already had your preventative now you have to pay. So I paid and I told her I'm gonna check into it. I called Blue Cross Blue Shield had them on the phone and they confirmed that I did not have to pay but Wendy W and Ana H refused to acknowledge Blue Cross Blue Shield representative and instead said we're gonna refund your money and refuse your service from now on . I have high blood pressure, hypertension, and diabetes. I needed to see my doctor for my results to find out what I need to do while these girls are playing games. Very unprofessional while my health is in the balance.

I used Dr. Le for years when I had insurance. But when I went to self-pay last year, they became…read moreslimier than a used car lot. I had a visit on 12/3/21. I asked how much. They told me, I paid and left. Later I got a bill because apparently they had a price increase for office visits and forgot all about it. Three times I received a bill after that. Three times they told me they were going to credit the amount. If you are self-pay, prepare for headaches aspirin can't cure. I have insurance now. Will I be back? Never!

Not impressed with their level of customer service or the front desk. They truly lack…read moreprofessionalism and are in serious need of some basic customer service skills.

They are simply the best medical clinic Arlington has to offer! Always greeted with a warm welcome…read moreand am seen with no wait. As well as treated and on my way in 10 minutes or less. I have all my questions answered and am treated like a rock star. They also have the most amazing Nurse named Gabbi!

I've been bringing my daughter to Rainbow Children's Clinic for years because of the amazing care…read morewe've always received from Dr. Christina Smith -- she is thorough, kind, and truly listens. Unfortunately, our recent visit with a different doctor was the complete opposite and left me extremely disappointed. From the beginning, the doctor dismissed my concerns without properly examining my daughter. She was rough with her during the visit and initially insisted nothing was wrong. I clearly explained what was going on, and it wasn't until after she finally decided to check my daughter's leg that she acknowledged there was a knot there. Her recommendation? Epsom salt. Then she asked if I even knew what that was -- incredibly condescending and unprofessional. This kind of care is unacceptable, and I no longer feel comfortable bringing my child here unless it's with Dr. Smith. Because of this experience, we won't be returning.

They treat people like shit. They have they little click and if you don't fall in the click your…read morefuck. The girls in the front end they don't know what they doing. The lead there make mistakes and blame everyone else.

Orthopedic care is wonderful here, the service is talented and caring. The office staff is always…read moreattentive to your needs.

Im a 33F and I have been seeing Dr Naifeh for about 5 years. He is the only one I trust. Not only…read moredoes he listen but he shares from his life as well, so it doesn't feel one sided. He feels like a part of my family. I see a few reviews with poor ratings and I just wanted to reiterate that their office is busy, short staffed (sometimes I don't know if they are right now) like every other small doctors office. The benefit of coming here is it is small, they remember you, and they care about you. I lost my insurance a few years ago and they've worked with me so many times. They are personable and have a heart. I think that goes a long way

I can't say enough how fantastic the PTs have been to get me back up and running, literally…read more They are patient. Understanding. Help motivate you to push through limits while respecting your comfortability and physical limitations. I've had the privilege of working w Stephen and Skylar and they have been very attentive to my needs and working avidly in helping me achieve my mobility goals. The receptions staff as also v kind, welcoming, and warm as soon as you come in. They do an incredible job of making you feel at ease and really sets the tone for the entire experience. They were tirelessly to ensure there's virtually no wait time when you come in, keep everything moving seamlessly and on time and are v personable and effortlessly get to know the establishments clients and you can see they have great rapport with the clientele! I highly recommend coming here for consistently exemplary care!

PT for L thigh/groin area. JUN-OCT 2025…read more Office staff were ALWAYS friendly & eager to help, even though they were all super busy! Stephen Kreul, DPT completed all of my assessments & scheduled my PT program. He was my go to PT & boosted my confidence that I was going to get better! He was super kind, funny & helped me w/other requests. The other assistants were also friendly, as well as all the staff!!! It was a bonus that PTGO-south ARL was only 6 min from home! If you need PT assistance, don't give it a second thought....everyone is top notch w/a fun environment!!!! Thanks Stephen & staff!!!! Jan "Shorty" Bouldin