This facility appears to prioritize money over quality care. I had my father there for only a few…read moredays before transferring him out as soon as possible. To begin with, the morning receptionist was rarely at her desk and was consistently rude on the phone--when she answered at all. On multiple occasions, I was either hung up on or placed on hold without any greeting. I also had to wait outside in the cold for over 15 minutes until someone from the kitchen finally opened the door. There is also an afternoon nurse named Lourdes who was disrespectful toward both families and residents. I observed her frequently on her phone at the nurses' station while call lights were going unanswered. Additionally, I witnessed a member of HR speaking to employees in a very condescending and unprofessional manner in the hallway. I was informed that this individual is training for an administrator role, which is concerning given the level of professionalism demonstrated. I also found their appearance and attire to be inappropriate for a healthcare setting. That said, I do want to acknowledge that some of the afternoon staff were excellent. They appeared to work well together and demonstrated a strong sense of teamwork, which I appreciated. I also question the accuracy of the five-star reviews, as my experience was completely inconsistent with them. When concerns are raised, you are directed to customer service, but the issues do not appear to be addressed. I also noticed visible structural issues in the building that raised serious concerns about safety and maintenance. Given the seriousness of these concerns and the lack of meaningful response, I am considering bringing this matter to local news stations to raise awareness and ensure accountability. Overall, this was a very disappointing experience, and I would not recommend this facility to anyone seeking quality care for a loved one.

don't usually write reviews, but what I experienced at this nursing home was honestly upsetting…read moreenough that I feel obligated to warn others. If you're considering placing a loved one here, please take the time to look elsewhere. From the moment we arrived, something felt off. The facility itself looked neglected -- not just "a bit worn," but genuinely poorly maintained. There was a lingering smell in the hallways that never seemed to go away, and cleanliness did not appear to be a priority. Floors were dirty, common areas were cluttered, and residents often looked like they hadn't been properly cared for. What bothered me most, though, was the staff. While a few individuals seemed kind, the overall attitude was inattentive and, at times, outright dismissive. Simple requests took forever to be addressed, if they were addressed at all. It often felt like residents were being treated as inconveniences rather than people who deserve dignity and care. I witnessed call buttons going unanswered for long periods, which is completely unacceptable in a place that's supposed to provide medical support. Communication was another major issue. Trying to get updates or clear answers about care plans was frustrating and often led nowhere. Staff members would give conflicting information, and it never felt like anyone was truly accountable. It created a sense of uncertainty and anxiety that no family should have to deal with. And on top of it all I bring my kids in the mornings before they go to school or on the weekends so they can see their grandparent and yet they refused to let my kids in because of how rude and loud they were being but all was false and they are good kids I even watched them and yet got a warning for it

I recently spent a few days in this building as a supplier. I must compliment the entire staff. I…read morehave been in the industry many years and understand what it takes to have such a wonderful facility. Hats off to all who work here. You have created a wonderful caring environment for your residents!

From the owner: Residents at Good Samaritan Society - Las Cruces Village in Las Cruces, N.M., enjoy the changing…read morelight on the Organ Mountains, which rise above the Rio Grande Valley. Las Cruces Village sits at an elevation of 4,100 feet and is on the slope with the river and downtown sections to the west and the mountains to the east. Many residents say they are reminded of the glory of God by the afternoon sunset colors on the mountains. Daily chapel, Sunday worship services and a full-time chaplain offer everyone an opportunity to seek a larger view of life. Good Samaritan Society¿-¿Las Cruces Village allows adults 55 and older the freedom to stay as active as possible and enjoy a social lifestyle. Because we offer a continuum of care, you'll never need to move off the property should you need additional services. From private lock-and-leave apartment homes to full-service assisted living and skilled nursing, Las Cruces Village is the retirement community of choice for today and tomorrow.Services:*

Very poor customer service, the lady that answers the phone is very rude and unprofessional. She…read moretalks down to you like you are scum on her shoe. Apparently it makes her feel better about herself. I have bought 3 vehicles from this business and this is the way they treat their loyal customers. I was honest enough to return them a title that they had sent me in error, same lady that made this error is the rude @@s! I will not be buying from them, as long as this lady is there.

I don't usually write reviews but if I can at least save one person the unbelievably unprofessional…read moreand rude headaches I would not recommend this place at all. Save yourself the drama and ridiculous rude comments. Like the other reviews this place is a big .

So a couple things I learned about this place: it used to be known as University Behavioral Health…read more(UBH) and you can see the awe-striking El Paso star on the mountain. I've also learned that mental health is not my forte for patient care and I highly appreciate all the nurses and staff here who are able to take on all the patients who come through here. The first day of clinicals, my group and I were waiting on our instructor and there was a very aggressive man who was banging on the glass doors and yelling at the staff. He was demanding to see someone who was admitted there. We were all pretty shaken up from that but at the same time, we knew he very much needed help there too. He was checked into inpatient that same day and within hours after the staff was able to de-escalate the situation. I was surprised that they allowed him into the building with all the students and other visitors still in the lobby as he was clearly a danger to all of us. There is a great arrangement of areas that best suit the needs for patients. There was one for Veterans, Geriatric, Children and Adolescents, an older group of teenagers separating boys and girls, and much more. I was thoroughly impressed. I was also appreciative of the the vast knowledge and skills I was able to learn from the different nurses and some of which I owe it to who have helped me get past my fear of outbursts like the one I witnessed the first day. Each floor has a well kept day room for the patients to congregate and eat their meals together. Some of the areas were very disorganized and sometimes certain needed supplies weren't available. I believe overall, the establishment is very critical for El Paso and I'm thankful for the staff and their willingness to show the most compassion for patients here.

Do not attend this location the STAFF is SCUM the building has no air-conditioning not to mention…read moreit's a old building not safe leaking pipes and the office manager Cristina thinks she owns the place a real big SHITHOLE is what it should be called pbiab.

from my of may 9-2026 saturday i called 911 for because of a…read morebad very bad pain in my lower right abdominal and foot ankle my leg and hips and my lower right ribs hurt it really so bad i had to call 911 i went to del sol hospital east emergency side they or no help at all for me to me a man came in my room i asked him who are you he look like a bum a homeless person regular clothes for winter and he said he was my doctor give me a break that's uncalled for to me a man says he's a doctor he look like a homeless person regular clothes got no help at all from that hospital del sol hospital they did not do nothing for me i had high blood pressure that's all they did to control my high blood pressure anything else for my pain i got nothing from him or them female nurse was rude angry like at the world rude ugly horrible don't go to this hospital it's worthless!!!! m. o. s.

I accompanied a family member for a routine procedure, and was impressed by the efficiency of the…read moreentire process. The staff was extremely helpful, very friendly and professional, from beginning to end. Highly appreciated and recommended. 5/5

I went to Memorial Medical Center Emergency Room on May 29th due to complications with my diabetes…read moreand insulin pump. I was seen by a Doctor Ponce de Leon. She asked me why I had come to the Emergency room. I explained the problem with my glucose level and the number of insulin pumps that I had gone through in 24 hours. The Doctor said she would be back. When the Doctor returned, she told me that there was nobody in the Emergency room who dealt with diabetes or insulin pumps. I asked what about the rest of the hospital, I was told that they have all gone home for the weekend. She said she was going to arrange for me to be discharged. I was upset, so I placed a call to the hospital administration, and was told that they would look into it. Shortly after the call, a Nurse Practitioner came to see me. She checked out my Insulin pump controller and went to make a phone call to my Diabetes Doctor, who's office was closed for the weekend. She eventually spoke to a Diabetes Doctor she knew. The Nurse Practitioner returned, telling me that my insulin pump was malfunctioning. I was told about the diet I should eat over the weekend, until I could get in contact with my Diabetes Doctor on Monday. I was eventually discharged from the hospital, without any help for the large swings in my glucose levels and no means to administer insulin. I should have been admitted over the weekend to get my glucose levels under control. Basically, the Emergency Room Dr. Ponce de Leon and the Nurse Practitioner left me in a very dangerous situation.

If I could give them a -10 I would. The personnel there are horrible. You're treated like you don't…read morematter to them. They are not helpful, informative and border on rude. It's all about the business, not about patient care. Never again will I go there. NEVER.

The worst experience ever, this guy "Mr Freeman" being a US veteran you never expect to face a…read moreevil, disgusting, disrespectful and unprofessional person, I have been working with veterans and US marshalls, air force, army and navy for the past 12 years and this person is far far far away of what you expect as a veteran/bussiness man, we rent a property managed for this company for one year, never fix anything, horrible customer service, the worst attitude, and the cherry on top; "see you in court " is the only word that this character have to you when you complain. STAY AWAY OF THIS GARBAGE COMPANY, Indeed the picture in yelp is the devil, he is.

We rented a house from John Freeman for a year. When we moved in the house had leaking faucets,…read moremelted outlet cover and leaking roof. We always paid rent on time and never complained. When our lease expired, we were told the house was being sold and we need to move out. Which we did as requested. We left the house in impeccable condition compared to how we moved in. I have videos as proof. When John Freeman came for a final walk through he was trying hard to find something wrong and at the end promised my husband to refund entire deposit. Today I received a check and they deducted $475 for interior cleaning and the yard (wtf???) and $10 for the 2nd key which we never received from them initially. I have proof that there was nothing wrong with the interior or the yard and contemplating taking John Freeman to small claims court. But honestly this is really low and especially poor business practice in a small town like El Paso. Not sure I want to stoop to his level. Funny thing, John Freeman prides himself on being an Army vet but he just ripped off an Active Duty US Soldier by $485. Hope it was worth it, Mr. Freeman.

Was visiting family in Las Cruces from back east and unexpectedly spent 5 hours here on a Thursday…read more My sister was experiencing tightness in her chest, fatigue and dizziness. I had never been here before. When we arrived it looked like a fairly typical urgent care, with the usual small-ish waiting room, with about 8 people waiting and with a television playing something borderline inappropriate and way too loud. At check in, as soon as they heard my sister's symptoms, they brought her back into a room and brought in an eKG machine. Then they took her to another room for a chest x-ray. Then they allowed me back with her as they took her to a room that looked like a hospital room. They got her on heart and b/p monitors, drew blood, put her on IV fluids and we waited for test results. The room was clean, comfortable and quiet. Later they did a CT Scan. I was impressed by the capabilities of this facility. The staff members were excellent. Everyone was competent and kind. Of course waiting for test results is always annoying and the time ticks by slowly, but if you have to endure that kind of thing, this was a decent place to do it. In any event, happily all her tests were negative for a heart event. The doctor made clear recommendations for follow up tests for her with a cardiologist. And they sent us on our way. I would not wish upon anyone our experience, but Mountain View made it better than it might otherwise have been, and for that I am grateful.

if i could rate this place a zero out of five I would. This is the second time I have been…read moremisdiagnosed here. I went in needing to be tested for strep. They tested me but did not do an exam at all. I apparently could not hold my tongue out properly and the lady was very rude about it. Even with this being the only place open other than main hospitals I will take my chances elsewhere. Being diagnosed improperly and not being thoroughly checked. I also had to wait over an hour for my results when I know strep results only take 15 mins. I went the next day to a different urgent care and sure enough I was strep positive. Had I not gotten a second opinion it could have led to something worse. I was also given an antibiotic for once a day at three days. It was the lowest form to be effective for strep. I was just given this medicine as a hush hush and leave and don't ask questions.