The worst experience ever, this guy "Mr Freeman" being a US veteran you never expect to face a evil, disgusting, disrespectful and unprofessional person, I have been working with veterans and US marshalls, air force, army and navy for the past 12 years and this person is far far far away of what you expect as a veteran/bussiness man, we rent a property managed for this company for one year, never fix anything, horrible customer service, the worst attitude, and the cherry on top; "see you in court " is the only word that this character have to you when you complain. STAY AWAY OF THIS GARBAGE COMPANY, Indeed the picture in yelp is the devil, he is. read more

We rented a house from John Freeman for a year. When we moved in the house had leaking faucets, melted outlet cover and leaking roof. We always paid rent on time and never complained. When our lease expired, we were told the house was being sold and we need to move out. Which we did as requested. We left the house in impeccable condition compared to how we moved in. I have videos as proof. When John Freeman came for a final walk through he was trying hard to find something wrong and at the end promised my husband to refund entire deposit. Today I received a check and they deducted $475 for interior cleaning and the yard (wtf???) and $10 for the 2nd key which we never received from them initially. I have proof that there was nothing wrong with the interior or the yard and contemplating taking John Freeman to small claims court. But honestly this is really low and especially poor business practice in a small town like El Paso. Not sure I want to stoop to his level. Funny thing, John Freeman prides himself on being an Army vet but he just ripped off an Active Duty US Soldier by $485. Hope it was worth it, Mr. Freeman. read more

BEWARE I wish I never rented from them! I got the home a mess with holes in the wall and backyard, also a broken cabinet. They told me it was notated and wouldn't come off of my Deposit at the end of my lease. Yet They charged me for ALL OF IT! Not to mention I had the backyard fixed and leveled! And I was still charged even though I already paid money to fix it out of the kindness of my heart for the owner. It was a dangerous backyard to walk in with all the holes and rocks before I fixed it. During covid , during the bank closures I told them I would pay rent once the inside of the bank opened so I could deposit/withdraw my check, they told me " just so you know we don't care that covid is happening we will still evict you," mind you I've never been late, and still Wasn't late, it was something that was out of my control and was sad to see such a heartless response. It's a very senseless company and I'm surprised they are still in business. read more

DO NOT RENT FROM THIS COMPANY! By far the worst property manager I have ever dealt with. They no-call no-show for maintenance appointments and when I call to ask where the maintenance guy is they always have an excuse. Never have I had so much attitude from someone who is supposed to be helping me fix the house I rent! What a nightmare. read more

JW Freeman property Management is the worst I have dealt with. I would not recommend this company to anyone. I rented a house from them for 2yrs. Property was very filthy when we moved in. We didn't mind at the moment because we needed a place ASAP. We recorded all things damaged, and two yrs later it was still damage. I call a few times at the beginning to get the things fixed but eventually let it go because the customer service (Jessica) was very unprofessional, she never return your calls when she said she would call you back, she never do. She would recommend you speak to her boss (Mr. Freeman) but she wouldn't give out his number and he wouldn't call you back to address your issue either. MR. Freeman is not a man you can trust, as a retire service member, you would think you could trust him, but don't let him foul you. He forget things and don't keep his word. He doesn't take care of the property he is managing for others. This property is being neglected. Ants crawling out of the outlets, roof on the back shed damage and will only get worst if not taking care of, damage patio post, damage sidings, etc...but he does nothing about it, I don't think he reported it to the owner...Garage didn't come with any opener, lights didn't work, the fan didn't work with the remotes provided, (didn't give us all the remotes), but he said it was my responsibility to take care of it. He literally told me "go get a universal garage opener from Home Depot or Lowe's". The AC didn't work on the second floor, so fan was very important. This house was supposed to be a no pet friendly house...we move in and it was clear the previous tenant had a dog (big one) the doors was all scratched up, the rug smells, dog poop in the backyard. We thought the smell would go away after cleaning the rugs, but that didn't happen. The rug was damage so they patched it up, even with a different color in the master bed room closet, but of course Mr. Freedom doesn't recall, he made it seem like I did it, but It was all written down on the initial inspection though. He didn't recall a lot of things although it was written down on the initial inspection. Tell me, how are you doing a walk through to clear the house and you don't bring the original lease with you to go over it with the tenant leaving. I told Mr. Freeman about the machine washer water running and the toilet, the water by the washing machine got a water leak from the wall for two years and nothing was done about it, I eventually had to turn the hot water off because it got so bad. This wasn't good for my water bill. The bottom line, JW Freeman can not be trusted with your property and the personnel working with him is very rude and unprofessional. I would not recommend anyone to use this company. read more

RUN AWAY! Can i give zero stars? OK I'll give one because the office staff are very kind. Mr Freeman took over management of a property we lived in. He never would take a tour of the entire house to see the damages I told him were present. He kept telling me not to worry about it, that he couldn't charge me for anything except cleaning due to not renting it to me in the first place and having no idea of condition. Well, after waiting the required 30 days for a deposit we are being charged 799.99 for termite damage and repairs. What the heck??? I don't even know what termites look like and the damage is what I was concerned about all along. It also was there when we moved in. (We rented in the beginning from a manager that said take it as is). JOHN FREEMAN wants to come off as kind, respectful and all American- think again. He asked me if I was calling him a liar today and I said yes I am. This man is a liar. He is a thief. I've been worried these past weeks about what he was going to try and pull after reading a few reviews on him that he is a cheat. Well, it's all true. Don't fall for him or his kindness. Oh, and apparently he loves to throw around the I'll see you in court when he knows he is talking to people that are on the other side of the country, knowing they can't easily go to court. Save yourself the hassle, rent elsewhere. read more

Don't even think about letting this company manage any of your properties. They are inept and lousy at managing homes. We have four rentals and hardly ever did we have all 4 rented or rent collected all at once. Stay away. read more