Jim solved our fireplace problems like a pro for a reasonable price. ill hire him next time we…read morehave fireplace problems

Very knowledgable and communicative. Their investigation revealed that we had a raccoon nest in one…read moreof our seldom used chimneys. They installed steel chimney caps to prevent recurrence.

Excellent professional service. Trustworthy and honest. We feel our system is functioning much…read morebetter now.

They were very kind explained everything so well. We felt very confident in the service we were…read moregetting. It was worth the price. They also were able to come out very quickly.

Jim is so clean! He gets the job done efficiently and my stove and hearth is always cleaner than he…read morefound it. He's reliable year after year. I don't know what I would do without him.

Jim is personable, professional, and thorough. When I called, he picked up the phone and got me in…read morefor an emergency repair the next day. First cold snap of the year and he had our fireplace up and running within 24 hours. I'm very pleased with his service! Would definitely recommend!

David went above and beyond to help stop a chimney leak we had for 4-1/2 years. Besides two…read morechimney caps, which helped considerably, he returned several times to help locate another source of the leak. As others have noted, he is professional, and I would note, he is also personable, and very persistent about fixing problems. We are very pleased with his work. David is good at working in a team with the customer, which I very much appreciate.

A fantastic experience. Fair pricing, fast response and excellent execution. No games or…read moregimmicks. David is the real deal!

Dishonest. Spent 129.00 and got nothing! Then the tech lied to the owner. You've been warned!read more

STAY AWAY!!! I hired this company for cleaning, inspection…read moreof 2 chimneys. They showed up, cleaned my bedroom chimney and diagnosed a faulty part. They charged me over $1,500, which I paid in full. Following that first day I experienced a NIGHTMARE of interaction with them. They did not showed to multiple appointments without follow-up call. Finally, they showed up a second time and after 5 minutes the technician said that there was another part missing, so he left my chimney disassembled (picture) and left promising to come back the next day. He never did. My chimney is not functional and disassemble as you see for over 3 months now. I continue to call and schedule appointments to which they don't show up. I've been calling on a daily basis and they said that a message have been sent to "Management" and that they will call me back. They haven't called back. Now, for the past 2 weeks, they haven't been answer my calls as likely they have recorded/blocked my number. Few warning signs for you: -No physical address in their website -Claims of being insured and bonded: I called CSIA and they are not certified by them and they also looked to see if they were certified by another agency but they are not. Without another option I will file a claim in court today.

he did great service, i would definitely recommend! number has changed though, it's now 8017217138read more

I ended up having a great experience with Ace of Hearths, though there were a couple of bumps along…read morethe way. The serviceman was clearly very knowledgeable and didn't try to convince me of service I didn't need. He took time to answer my questions thoroughly. My only complaint is that on my first scheduled appointment time, he was a no show. I called and got no answer. He ended up calling hours later letting me know he was sick. This was understandable and we rescheduled. The next time, he called early saying he was on his way. I wasn't home since our appointed time was still a couple hours out. He started on the exterior inspections and luckily it ended up working out. Though there were some scheduling issues, I would still recommend this company and will use them for any of my future needs.

Steve cleaned the chimmney on both our homes. He was informative and did a great job. Also…read morereasonably priced and had great customer service. I will b use him again next year.

Steve came by the next day and inspected and cleaned out our chimney. He was quick and efficent, I…read morewill use him again in the future if we ne

Gas Fireplace would not light. Repair folks came and cleaned the igniter. Fireplace worked for…read moreanother five days and then one day after turning the switch on, I left for the kitchen not cognizant that the fireplace never lit. Several minutes later, an explosion occurred which blew the glass window to fragments and flung parts of the metal frame eight feet into the living room. It was a mess. I called again and they came to investigate and clean up the debris. I don't know what caused the explosion and they didn't either. The reason I'm giving a one-star review was because of the promise they would research vendors for spare parts for repairs. They never made contact with me again.

I contacted Mad Hatter Chimney Sweeps about an issue I was having with my gas fireplace. I left a…read moremessage on their website about the issue, and Stuart at Mad Hatter got back in touch with me the very next day asking for some additional information, which I provided. Stuart again was prompt in getting back to me after he received the information he requested, but more importantly, he offered some suggestions to try to resolve the problem on my own. His sound advice indeed resolved the issue! Not many places would take the time to offer up some suggestions and would instead go right to scheduling a service call. This type of experience should tell you a lot about Mad Hatter Chimney Sweeps -- not only were they very responsive back -- but they also operate a very ethical business that is not out to, may I say, screw you and maximize a sale. Can't say enough good things about this outfit. They are highly recommended.

I contacted this firm about an issue with a fireplace. Very helpful and friendly. Will definitely…read morecall them for HVAC or fireplace work n the future.

From the owner: I Know a Guy HVAC is your trusted, locally owned heating and air conditioning company in Salt Lake…read moreCity, UT. With over 50 years of combined experience, we specialize in heating, air conditioning, furnace repair, AC repair, gas lines, fireplaces, custom duct work, new construction, and remodels. Our commitment to exceptional customer service and honest, competitive pricing ensures you receive the best solutions for your comfort needs. Contact us today at (385) 455-4700 or visit our website at iknowaguyhvac.com to schedule your service and experience the difference.