Today is 2/13/2026 and my girlfriend and I went into this Lovers location around 8:15pm. I was extremely surprised that no employee came to us and asked if we needed assistance or had questions. There was an Asian couple not to far from us that were asked if they needed help or had questions. I finally flagged an employee down after 3 passed us by without even a smile. The employee was a short young lady with glasses, did not smile at us just proceeded to open the products I asked her to open. I liked the item and decided to take it. An employee returned from break and the same young lady that helped us smiled and greeted her as she returned from her break. But for us not a smile. The young man that checked us out at the register again no smile. My girlfriend made a small comment and we laughed thinking maybe he would crack a smile but no. It seemed very unusual to not be helped nor have friendly service as I frequently visit the Lovers stores. This was my first time at the Brea location as my girlfriend and I had dined out for galentines. This visit really put me out of the mood to purchase anything more from the store. I would strongly suggest to have all the employees have a lesson in customer service since customer service is to serve customers. I'm not saying you have to follow me around and hold my hand but a welcoming smile is nice and asking every customer if they need help or have questions is mandatory in my eyes as a customer especially that I did have questions. The value of the product was a great deal so I am happy with my purchase just not my experience at this location. read more

Helpful employees. They have a rewards program and an online presence. The employees helped me save some money.

This is usually our go to store but this time we went in and from the very start the employees were all behind the counter and the very tall one was complaining about their job, and was just being very loud and negative. We almost walked out! The whole time we were there only one very sweet and nice gentleman came to help us. If it's OK for employees to speak this way while customers are in the store i think we will be finding another store. read more

Naomi was very help and sweet! She definitely knows her stuff! I highly recommend her advice. Amazing customer service

Stopped in to check it out. Staff was very helpful and informative. Good prices and selection.

Jackie and Devon were extremely helpful and made me and my friend feel very welcomed. Great place to check out with interesting items!

The ladies working at Lovers were so nice and helpful! I was immediately approached when I entered the store and asked if I needed help, what I had in mind and I was pointed to the section I needed. The lady who helped me (who's name is escaping me) was so helpful and knowledgeable about the products. I later went to another part of the store and was helped by another associate when my first one was busy and was greeted with the same helpfulness. The store itself is very clean and has a wide variety of merchandise for your every need! The dressing rooms were a bit dark, but it kinda gave you the idea of what their clothing would look like while on and in "mood" lighting lol. They have a free membership you can join too to get $5 off your next purchase so that's as cool. The toys all have long warranties so I don't know if I'll need to come back anytime soon, but I totally would if the desire ever rises! I didn't take any photos due to the nature of the store! read more

Thank you Tania for your help around the store. You made me feel so valued, unlike the young man and woman talking to each other. The selection of creams and toys are amazing with creams and banana and coconut flavors. The sale items are of quality from glitter, outfits and much more. When you shop with Tania you will discover that you own your body with confidence. read more

May I just say that the entire staff is so friendly and helpful. Don't be shy ask questions because 90% of the time they have the answers. Nice selection of toys,clothing, and other things to tickle your fancy. Shout out to the adorable girl who helped me out last week (She's this black little firecracker of a girl with the biggest personality that made me feel so comfortable) I don't remember her name but love her helpfulness. Go check out this wonderful store read more

Place is clean and staff is very helpful. makes you feel welcomed. Definitely recommend coming here. read more

Looooveeee this place. They have a wide range of lingerie options as well as sex toys selection. I got a few of mine here and they have held up pretty well. They also have a great rewards system and also sometimes would have fun classes. Pre-pandemic I went to one of their BDSM classes and it was awesome! They have a nice fitting room here which is a plus since I like to try things on prior to purchasing. They also have a good selection for men as well as couples. read more

Mel and curt are the dram team. They were both so knowledgeable about all the items and extremely friendly. Definitely recommend to anyone interested in spicing up their relations! read more

It was my first time here at this store and I loved it! They have a great selection of lingerie and toys for every need. Mel and Cali were so sweet and helpful in answering all my questions and I really enjoyed talking w them :) Def plan on coming back to purchase more read more

This place has got everything you need and the workers make you feel very comfortable with asking questions. It's easy to feel awkward if you're a little more reserved about your sexuality and the workers respect that. The variety of products available here had me shook. There were so many options and a variety of things including toys and lingerie. They claim to be pricier with the toy cleaners and lube because the quality is better and safer for use. If you're looking to spice it up in the bedroom and treat yoself, definitely check this place out! It's tucked in with private parking. read more

I've gone here plenty of times, loved the experience with all the workers. today i stopped in with my boyfriend. one girl greeted us politely and then another worker ( tall, blonde, short hair ) asked us for our ID which is understandable because you have to be 18 to enter and shop there, we're 20 and 21, didn't mind it all because we do look a little younger than our age lol. we did our shopping around, many more people come in the store, she's greeting them but not asking for their ID and at first i didn't care i was just telling myself maybe it's because we look a little younger than our age. then enters a boy that i know personally, he's 17, didn't ask him for his ID as he buys multiple things and she starts small talk with him as she flirts with him lmao disgusting. read more

I just went a couple of days ago to get something but the next day I noticed that didn't work for me, to be honest I didn't even use it, I just opened it so I come back to the store the next day. But I didn't know that you cannot return an item. One of the girls told me doesn't matter if don't even use it, once you open up the item you are not able to return it because company policy. read more

We shopped at lovers the sales associates were very helpful and everything we bought was on sale great prices thanks lovers

Mel and Fernie are just incredible. They make you feel comfortable as well as making your shopping fun. Thank you guys for all you do. 10000/10 read more

Great place of course! But need to have better customer service place isn't that big but over all still a good place to go if your near by this area read more

Called the store & no answer. Figured they were busy. Showed up 10 minutes till close . Everything was shut down and locked up. Pretty annoying I'm trying to give my business to this store . Yet they are so fast to leave for the night. read more

I walked into A Touch of Romance with my best friend. We looked around and asked questions about various items. I was greeted by Michelle (Store Manager), and interacted with Sarah (Assistant Manager). I noticed while in there we were being watched by this "butch lesbian looking woman" not sure of her name, but I believe this is an accurate description. I'm not one to pull the "Black" card, but I'm a Black woman living in Orange County this happens often. I paid it no attention and went on about my day. We ended up not getting anything just looked around and priced items. We walked out to the car and as we were getting ready to pull out-- the butch looking lesbian walked up to my car. I rolled down the window and she said "I just want to know, the purple womanizer you were looking at, did you put it back on the shelf or did you just take it". I was surprised and in disbelief. She then called Sarah out and asked if they found the womanizer. Sarah stated "no it's okay we'll find it". I told Sarah they will I would never steal from them. I drove off shaking trying to gather my thoughts. I got home about five minutes later and called the store. I spoke to Sarah, who passed the phone to Michelle and had an extremely pleasant conversation. She was extremely apologetic and told me the girl who approached us was in training. I broke down the sequence of events and let her know I never had a purple womanizer in my hand it was pink. Not only that the behavior displayed was not okay. I'm 27, educated, successful, and would not risk it all for 200 dollars. Her customer service, empathy, and professionalism set the bar. I was in tears on the phone with her, because sadly being Black in certain areas ruffles feathers. I've never been falsely accused/approached in that manner. This review wasn't written in attempt to get a hand out. It was to give a heads up to other people of color, and to commend management for the customer service. I attached a copy of my call log to further support my review. I told my family and they really thought I was joking, until the tears started to flow. read more

Lovers - Adult Shops Near Me - Brea, California

My wife and I had a pleasant experience with picking out a few items for us to enjoy! Alex was eager and friendly helping us and informed us well of the products and the differences. I will be coming back for more products in the future I highly recommend checking this place out read more

Erika was amazing, great customer service, clean facility and following all Covid19 codes. Plenty of selections and very detailed on presentation to make sure you get exactly what you're looking for for you're personal needs. Now I have a lists lol of things I want. read more

Today my friend and I went for a girl afternoon of fun and shopping. We met Miss Patty, she was so friendly, knowledgeable. She actually took her time to see what our interest and needs were. She was friendly and fun. She lifted out spirits with kind words and made us proud to be women. The shop was clean and well organized. We will go back just to explore and speak with Miss Patty again. read more

Love this place there's a lot of variety and it's an open space so no one is bumping into to you when you're looking at stuff. The workers are helpful too they helped me pick things out and showed me what would work with my sensitive skin. read more

Recently came in here and was glad to seen how clean and organized this shop was, it was easy to find everything I was looking for. Nick helped me out and was quite knowledgeable about the product and was respectful the whole time. They even have a military discount to help out! Definitely coming back. read more

love this place! staff is very nice and helpful with any needs. Jackie and Devin especially made my experience great and as a newcomer .. I felt safe in this environment!! would definitely recommend it here ! read more

I was so nervous and embarrassed as I had never been to an adult store thankfully an employee there by the name of Patty helped me out! Patty made me feel very welcomed and comfortable. I ended up buying a couple things and I will for sure be going back!!! read more

I love it here! The people r very helpful and nice! Will come back again if i ever need anything:)

I have been coming here (various owners I assume) across the span of like 9 years and out of all the intimates stores I've been too the staff have been the best here. They are so friendly, helpful, and knowledgeable and make you feel very comfortable. Any time I go elsewhere- I regret it cuz I assume they will be just as great as this location and they aren't. Some shops I feel have more of this or that but I think this place has a little bit of everything but I mostly go here for toys and I always find something I like and works for me. Very cute lingerie and sexy loungewear read more

Bad experience, was waiting to be helped but the manager was yelling at an employee for 20 minutes on the floor and nobody helped me, everything there was over priced, almost everything there I found the exact same product from the same manufacturer for half the price online, plus there was a cockroach behind one of the boxes when I picked it up, recommend going somewhere else read more

The Lovers in Brea is well stocked with high quality toys, restraints, massage oils and cute lingerie. Mrs Patty is amazing and helpful. I always go with her recommendations and have never been disappointed. She has a great sense of humor and makes the environment comfortable even for shy people. read more

so helpful and i felt very comfortable getting what i needed while i was here, the employee on shift when i went was super polite and offered a lot of good deals on the products i was looking for read more

I went in looking for some items for my wife and I, to try in our first in many years vacation. I went in without a clue and expected to have horrible service like other places I have been to. Lily greeted me entering the store and helped me select the needed items. She was very knowledgeable and made me feel comfortable and took her time to explain certain things to me. I am planning to return since this place has the best customer service. Thank you, Lily read more

I love visiting here, even just for fun and the workers are always so welcoming and helpful! Mel and Myla helped me out with all my questions and feel comfortable with my purchases. Also love the rewards program it's definitely worth joining read more

Bayoi was such a great help. Truly appreciate the guidance and store has a lot of variety. Definitely recommend!

I went in with my girlfriend not entirely sure what I was looking for but Ms. Patty swooped in to save me! She took the time to explain how items worked and recommended only what was relevant to my needs. I walked out learning a lot more and felt less shy. Ms. Patty made the atmosphere very welcoming and safe, especially for me and my girlfriend (we are in a queer relationship). I would totally recommend this store for those exploring adult toys and products for the first time or returning because of how Ms. Patty showed how knowledgeable the staff is. We are definitely coming back! I am so happy with the recommendations she made for me so thank you read more

Love coming here! Patti was super helpful and answered any questions I had. I highly recommend coming here for your needs. They have a wide range of selection and the floor was super clean. read more

Love this store. Workers are very helpful and energetic. They always have the newest toys out. I would definitely come back again.

Mrs Pattie was the best. She helped me out so much. I will definitely go back because of her.