I have been coming here for Many years. I love my neighborhood laundromat. think I may have even reviewed them before, long ago. I realized I'm inclined to leave yet another review for the very same reason... Customer Service!! Olivia is the best! I come here often and she is always there to help with anything and everything, always professionally and with a smile, always kind. Honestly, it is this kind of service and environment she creates we should all strive for. read more

employees are disrespectful. I saw a lady in a pink vest put a code in for the bathroom for another customer. when the customer finished I asked the lady what the code was to use the bathroom and she told me "I don't know the code so you can't use it" In a rude tone. so I smile and reply "I saw you let another lady use it can you just let me in" and she then replies "yeah someone's in there you can't use it" as if I would have came over knowing the lady was still in there. just disrespectful as if I was taking time away from her job when she was on her phone after changing the YouTube video on the screen. She then says. "I only have a key" trying to cover for her lie and then I hear her press the buttons putting in the code. it's a laundry place the machines worked fine but the employees need to get their attitudes checked And make sure they don't lie to people who have eyes and ears. read more

The Latin older female employee with the purple hair and missing teeth wouldn't allow me to set the machine and restart the machine when it still had soap and told me she would if I pay again. I am never coming back here. I had been coming here for a while, but not anymore. read more

I had a very upsetting and uncomfortable experience at this laundromat on Thursday, July 31st at around 6:55 PM. The woman working there was extremely rude and unprofessional from the moment we arrived. She got mad at us for not telling her to turn on the machines or handing her money directly -- something that has never been required before. Later, when I went to use the dryers on the side I always use (which were empty at the time), she told me I wasn't allowed to use them -- even though the other side was completely full. Then she let two boys use those same dryers. I had already started drying my clothes, but she stopped the machines and tried to take my clothes out to give the dryers to them. She also charged me $2 per dryer, even though the laundromat clearly advertises free drying. To make things worse, she (OlIVIA)then called her friends to come hang out with her at the laundromat, and they began saying indirect threats in Spanish, saying they would beat us up. It was completely unprofessional and made me feel unsafe. I've never had an issue here before, but this experience was unacceptable. I hope management takes this seriously and holds their staff accountable for this kind of behavior. No customer should be treated this way. read more

Love Laundry - Laundromat Near Me - Los Angeles, California

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I came in to use their large commercial washer machine for my king size linen comforter. It's been so many years since I've been into a commercial laundry facility. I'm happy that I chose this location, Olivia saw that I was lost and confused and she immediately helped me and guided me through the process. First great impression, with great staff that take pride in their work. Ask for Olivia, she is amazing. read more

Love Laundry - Laundromat Near Me - Los Angeles, California

Went to check on my clothes, and the lady that works there Veronica had poured a powdered soap all over my clothes that were finished washing. Instead of being nice about it she was rude and just said "im washing them again." I told her you need to apologize and I use a certain detergent I have know idea what you put on my clothes. And know I have to stay here even longer than expected, when I have to prepare for work early in the morning. She was trying to raise her voice, I had to tell her who are you talking to like that. I WILL NEVER GO here again and I will be SURE to tell everyone about this experience and rude customer experience. read more

The only dryers that work are the ones that the employees use. It's such a waste of time. Spending hours when they can upgrade their machines to their loyal customers read more

I was trying to walk in and wash my clothes but the rude old lady asked me what do I want? Obviously I came in to wash clothes but with that attitude, I'm not gonna come wash here anymore . I then wanted to change a 20 for coins and she said no and I asked her why and she said no because.... It's closed.. as you can you see it's open till midnight, sign showing it's open . F this laundry and F that old wrinkly lady read more

Love Laundry - Front door of an Open Laundry - Laundromat Near Me - Los Angeles, California

The last load to wash is 10:30pm. They close thereafter, NO LONGER 1:00am. But, the open at 5:00am. (summer 2025)

it's so clean and well-maintained! However, I was a bit disappointed to find that several dryers were out of service. Waiting for others to finish drying before I could use the dryer was a bit frustrating. read more

I was a regular customer until today. Im  early morning washer. I arrived at 5:45 am, lights on, tv on and others waiting. I go to the door, it's locked. I wait till 6:05 then call the number.  voicemail. I leave message, call back at 6:10.  man answers, I tell him no one is here. He says he'll check it out. I wait 10 more minute. He answers again and now very rude & hangs up. that's not good customer service. I'm on a work schedule too. I left and now found a Néw laundry. Respect & Kindness goes a long way. read more

Amazing customer service. Laundromat is super clean. Free dry for those that wash in the laundromat.

First I'd like to start off by saying it's so dirty and disgusting, I had put my clothes in 2 big washers for almost $15 each washer which is ridiculous for my clothes to smell so bad and dirty after all the soap I added to my clothes this place is a disappointment and disgusting because of how dirty the washers are . read more

Nothing like advertise. It's dirty and smelly and disgusting. Some of the windows must've been out and there's wood planks against them. I went to use to change machine and it tore my money so I couldn't get changed, but I was very pleased to see that someone came up to me and said she would help me and she took my Torn money and she just reset the machine so it would work and then I was sitting in my car waiting and came out and started screaming at me that I gave her torn money . She's gone the whole thing happen so now I had to give her an additional amount of money because she was banging on my car she scared me to death. Now I'm afraid to go back in and get my laundry because she's standing in the window staring at me so I'm not quite sure what to do So it's really dirty in there and there's kind of a creepy element. They advertise it to be such a lovely place and it's really horrible. read more

The woman in the pink hair was extremely rude, I told her the machine stole $.75 and she said to push harder or if I wanted her to push it for me in a very condescending attitude. I respectfully said the machine wasn't taking the money, she made me pay the extra $.75 cents the machine had already taken from me. She was nice to the Spanish speaking customers. She forgot she's in LA and we are in a melting pot neighbourhood. Update: Just as I was finishing my laundry I heard the line to her manager on the phone regarding this incident. She also stated to her manager that she treated me nicely, and that she only charged me $4 for the machine that stole my money, however she did not mentioned that she never applied the extra $.75 the machine took from me, I should've been charged $3.25 for the load. Is not about the money, is the principle and the lies that she fed her manager with, to the attendee, Girl you know what you did was dishonest, and you had a nasty attitude towards me, but you for sure were nice to everybody that spoke to you in Spanish. But you didn't know that I also speak Spanish, did you?! It's not hard to be honest and nice to other, I too work with customers and I do my best to help them with their needs. I was polite and good to you even though you had a nasty attitude towards me because I know what is like to work with rude customers. read more

Love Laundry - This is the rude woman who is combative for absolutely not reason. - Laundromat Near Me - Los Angeles, California

I was having a difficult time to speak to the Laundry attendant. She does not speak English @ all. But This laundry place was very nice. This place was clean. And the parking was bad. I only had a problem with talking with laundry attendant and plus it was hard for me to find parking. read more

Watch out for overcharging at Love Laundry!! I dropped off my laundry here and noticed they weigh it using a big bucket, but they don't subtract the bucket's weight (about 4-5 pounds). That means customers are being overcharged. When I brought it up, the employee said she was just following orders from the manager, Alex. If this is their standard practice, it's a dishonest way of inflating the price. If you use their service, keep an eye on the scale and make sure you're not paying extra. This kind of thing adds up fast! read more

I ve doing my stuff here for years, maybe over 5 & less than 10. Yeah, The prices are on the premium side ($5.00 small top load) but, This place is absolutely clean & sanitary as well as a public wash facility can be. There are 2-4 staff members maintaining things. You also get free dry, so, it all works out in the wash... I feel sort of confined inside, watching bad tv, since they removed the food network. I could politely ask one of the ladies, but they are not super friendly, just business mode. They do make sure to monitor the doors entrys for homeless lost-minded folk wanting to come in & get a rest, sorry..... read more

Love Laundry - Look how clean & shiny (& CCTV cams) - Laundromat Near Me - Los Angeles, California

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By far the nicest, cleanest laundromat I've been to. I normally don't go to laundromats since we have a washer and dryer in my complex but it's out of order right now so I had to leave to wash my clothes and I just looked for the closest place to me with the best reviews and I am happy I came here. First, the ladies who work here are super friendly and helpful and they are constantly cleaning to make sure the place looks great. Even when I was walking around looking at their items they walked up to me and asked if I needed help. Very nice staff here. I will say, the washing prices are much more expensive than what I remember from last time I was in a laundromat. It's about $3.50 for a single load washer and $6.50 for a 4 loader. But they make up for it by giving anyone washing, free dryer time which is awesome. Overall, A+++ laundromat. read more

Love Laundry - 4 loader wash - Laundromat Near Me - Los Angeles, California

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On April 18th I dropped off my laundry for the fluff & fold service at the PICO location. On April 19th I picked up my order and realized I had items missing. I called several times and was told by Alex that the staff would look for my missing items, review the cameras and provide me with an update. I've made numerous attempts since April 19th to contact the staff and manager "Alex" and I haven't recovered my items, received a response or update. I even went back to the location 3 times in person. The lack of communication & accountability is unacceptable and unprofessional. I would like this matter to be resolved as soon as possible. read more

Really great laundry services, always very clean. Nice attendants. It's never too busy either. Free dryers which is great.

This place is really going downhill. Becoming over priced for machines that seem to be getting too old to work properly or just poorly maintained and never cleaned thoroughly. Some of my clothes came out dirtier than when they were t in. Don't complain because attitudes are the definition of bad. You will get something like, what do you want me to do about it and dirty looks. read more

Love this place ! The fact that you can dry for free is wonderful. I can drop my clothes off or if I have the time sit and do a load myself. They offer a wide selection of detergents & fabric softeners on site. Parking is a little tight because of the strip mall but it's worth it because the place is very clean AND not packed with people all of the time read more

I love this Laundry The attendant that works here Olivia is a sweetheart. She always makes my Sunday visits to do laundry great. She always goes above and beyond . Thank you Olivia for being the best part of my Sundays! read more

Love Laundry - Olivia in the Halloween spirit - Laundromat Near Me - Los Angeles, California

One of the cleanest laundry mats I have been to. When I originally did my laundry there I would have given it five stars. The two workers there were very helpful and kind. COMPLETELY MY FAULT: I left a blanket and dress behind. I called just to see if there was a chance they kept it. I got a call back saying they had found it and would set it aside for me to pick up. I live 2.5 hours away and was just randomly doing my laundry to kill time while I was in LA. I made an appointment to pick it up. When I got there one women didn't speak English and other other woman was so rude. She wouldn't even look to see if it was behind the counter. She showed me an empty janitor closet and said it wasn't there I would have rather they originally told me that they wouldn't keep it than me driving 2.5 hours there read more

left money in my shorts pocket i know it my fault but you would off thought the staff members would have been honest and give my money back never had this happen in the uk I will not be returning to your business again read more

Discriminating and ignorant manager. Broken washers. A few of those that worked are smelly. The rude manager bullies the out her staff and customers if they mess up. Never have quarters or vending machines stocked. Free drying isn't worth the mess that this place has become. I'm sure if the manager was focused on her job and stopped complaining to customers that it's her job to maintain the facility then it would be a good place. I've come here for years and watched it steadily go downhill. I also witnessed the manager giving free washes to her friends/ family there. She thinks she has the right to tell us who we can and cannot talk to. This lady I am guessing doesn't know what freedom is. She also thinks we're in Minnesota. Who hire this awful staff? They close early and get attitude when you need to go to your car, as they lock you inside which is a fire hazard. funny side note: They must think this place is located in Minnesota by the signs hung throughout. read more

Love Laundry - "Mask up, Minnesota " - Laundromat Near Me - Los Angeles, California

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Clean laundromat... no bugs. The on-site attendant is very nice and helpful. The laundromat and the parking lot are not very big. So when it gets crowded, not only is it hard to find parking, it is a little difficult moving around the laundromat, using the larger washing machines and getting a dryer. We went on a Sunday morning (around 9:30 a.m. ) and it was crowded, by the afternoon it was not crowded at all. The dryers are free and do get hot. There is two extremely large coin dryers that you must pay for if you want to use them. In 25 minutes this dryer dried 85% of 6 loads of clothes & towels. I recommend that if you have more than one load, you use the bigger washing machines capable of holding 2, 3, 4, 6 or 8 loads. It is less expensive that way. Bonus: plenty of snack machines and a little kiosk to purchase laundry items, i.e., detergent. I would have given 5 stars but I'm a little salty about unintentionally paying to use the coin dryers. read more

Nice clean facility with many machine size options. Credit cards may be used for 2-load machines or larger. Prices are from $5-$10. Staff on duty was professional and helpful. Dryers are free with a paid wash. read more

I do my laundry here couple times and today was ugh there a skinny lady with glasses and she was so rude and she took someone bag and put it by the trash can and when that customer came by asking for it , she acted dumb and said "oh idk ,you shouldn't leave things here" like bro why lied? She was sweep the floor when a customer was carrying her heavy basket and she told her " to walk around cause it's wet" it wasn't wet and the customer walk by her like that ridiculous having her walk all around with a heavy basket. Homegirl takes her job too damn serious at a laundromat. read more

Very expensive washers. Free dryers. Pretty clean. Most of the machines work. Some take credit card which is convenient. The ones that take coins are usually available which is nice. All in all, it's a pretty standard laundromat in LA. Single load machine is $5, 2 load is $5.75, 3 load is $6.75, etc. Not cheap. Bathroom code: 4560 read more

Olivia is one of the most kind souls i've met. While at a laundromat, she embodies hospitality. She welcomed me with a smile. Works hard and kept the place spotless. Thank you Olivia!! The owner should be proud to have you on the team! read more

horrible laundry spot - would not recommend!!! washed two dog beds and when i came back they were gone! when i asked the employee she shrugged me off and said she didn't know anything. basically just said it's my problem.... not a trustworthy spot. your clothes will get robbed & staff won't care or do anything to help!!! won't be back! read more

What a bad experience I had this 10/27/24 at love laundry, the lady who attends in a bad way turned off the machines I was using because I told her that she has a stupid attitude, she was very disrespectful and very intimidating without education for a moment I felt like she was going to hit me I don't recommend this place read more

Don't come here None of the single load washers work and the employees here have zero customer service skills. If If you're machine doesn't work and my clothes come out dry and don't smell like the detergent... clearly the machine is faulty and they should a) refund or b) pay for my wash on another machine that actually works. It was so annoying to be here I had to pay for the other washers and just spend more time at this place. read more

Buyer beware. I used three machines priced at $4.75 each using my CC as a payment option. Machine #15, #14 and #13 charged me $10 per use. Disputing these charges. So shady, first time using the credit card option. Not coming back to this location. read more

Love Laundry - Says $4.25 was charged $10 - Laundromat Near Me - Los Angeles, California

I've been coming here for years now and the longer I've come the less amounts of dryers work. Seems like washers are fairly kept up but dryers are always not working and worst part, not marked. So you will dry for 15 minutes and not until after realize you wasted 15 minutes of your time. The staff tries so help but only so much they can do. Seems like owners have gotten comfortable and don't really worry about dryers not working. I may have to start looking elsewhere to wash. read more

Love Laundry - New machines added recently - Laundromat Near Me - Los Angeles, California

# No love. I've been multiple times and never experienced rude customer service by the dark-haired lady. They start washers always charging me after, today my single load of $4.00 didn't even come clean and when bringing it to her attention she said she could do nothing only charge me another $4.00 ...for a single load that's loco and when saying that she said I'm loco??? Then she said I should have used a medium washer for $5.25. It's a single load are you delirious ??? Tell your boss more like have washers that work more like it ...seriously what's wrong with people!?!?! You need to remember who the client is and polish up your customer service remember If it wasn't for me doing laundry you wouldn't have a paycheck. When asking her for the managers' number to call and complain she said the number was posted on the wall and I could do all the calling I want to, lady if your manager is anything like you and your lack of customer service so not worth my time. I won't be back regardless of your free drying $8.00 to hopefully have clean clothes??? smh a total joke and believe me not worth it. Post sneakers don't clean instead of taking people's money. And to the manager you better coach your employees, her tone and words were unacceptable regardless of being a laundry mat: Get new washers if they don't clean customers' clothes, sounds more like your problem, not mine Alexander, thanks. read more

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9/24/19 - 4:34 p.m. - I am updating this review in response to the owner. I am a small business owner. Yes, your prices were increased within the last 3 months. They have gone up steadily. The change machines don't work. The dryers run cold. And yet, I had continued to spend my hard earned money. The laundromat on LaCienega is $1 cheaper than yours for the same size washers. Your response inspired me to see where else I can go. Thank you for that. This laundromat specializes in price gauging. Sad. No regard for the loyal neighborhood residents who come regularly to do laundry for themselves and their families. I had already placed my clothes in when I realized they upped the price again! Prices seem to increase every 2 1/2 months. That is obscene! Today, as usual, several of the free dryers are cold. The dedicated staff said, "I know, but I only work here. They go cold. Someone comes every Tuesday to fix them." Why? Because it happens all the time! I just spent close to $25 for 3 loads of laundry! (With cold dryers) Maybe Love Laundry could show real love and stop jacking up your prices, and Fix The Machines! read more

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Are you kidding me?! A place like this shouldn't exist. Why? I'm happy you asked. Let's start off with the atmosphere. Yeah the atmosphere of this laundromat is awesome. It's bright, music is chill, it's clean, there's TVs and power outlets everywhere. Oh and there's snacks, lots and lots of delicious snacks. What else? The machines work. All the machines work. I've never seen that before. Did I mention that it's all clean? Not satisfied?! How about prices? They are really cheap here. How the they maintain business at these prices?! Are you still not satisfied? Fine. How about the staff? They are disturbingly nice here and helpful. Three different people came up to me and offered to help me within a few minutes of me stepping foot inside. Honestly, it sounds tacky but this place makes you love doing laundry. And anyone that's giving this spot less than a 4.5, I truly question your existence. Update.. DRYING IS FREE!! read more

Love Laundry - Clean AF - Laundromat Near Me - Los Angeles, California