1. Love Lashing

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Concord, CA

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Love Lashing

5.0 (5 reviews)
Closed • 10:00 am - 7:00 pm

By appointment only

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10 months ago

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The Lash Lounge

The Lash Lounge

4.2(331 reviews)
2.0 mi

Again, my experience at The Lash Lounge was absolutely lovely. I was warmly welcomed by Cassandra…read moreat the front desk, who promptly reviewed my service and thoughtfully recommended products to help extend the longevity of my lashes. My technician, Joselyn, was just as kind and welcoming. As someone fairly new to the lash world, I really appreciated how she took the time to listen--understanding what I liked about my current lashes and the look I was hoping to achieve. She truly delivered. My lashes look and feel both sophisticated and natural--exactly what I wanted. I would definitely recommend The Lash Lounge for both the experience and the results!

I went here once and my lashes turned out good. Average quality and the lashes lasted the normal…read moreamount. I think my lash tech was professional and did a good job. It's their cancellation policy and front desk that made me not want to go back. I think a deposit being forfeited for a cancellation within 24 hours is reasonable. But paying for the entire service when you have to cancel within 24 hours of service seems excessive, and contradicts their own reservation confirmation email. Secondly, I've only gone once, but have made 3 different appointments. The first appointment time was switched to a different time and I made it work and got a full set. The second appointment was cancelled by the salon the day before. The third appointment, they reached out twice the week of to ask if I could come in earlier. The first time, they switched it and sent a confirmation email for the new time with a text asking if it worked. I figured I'd rush over after work to make the earlier time work and not make it a big deal. The second time they reached out (a few days later), I said I couldn't push it to even earlier- at that point they were asking me to come in at 3 or 4 pm when I had originally picked a 7pm appt on a weeknight. Since they were asking me to switch times again, I told them we could just do a different day. They said that would mean I'd pay for the service I wouldn't receive today. I said I'd show up at 6:30, the time they assigned me, but I thought that their policy is strange. They texted back thanking me for understanding and then asking if I had time to talk about a membership... It all felt like poor customer service and general apathy or lack of awareness. But then they called to tell me that they were attempting to charge me because no one can do check outs after 6pm. They had tried to charge my cancelled card multiple times already before resorting to calling me for a card number. If they're going to charge prior to an appointment and then rush you for a card number, they should mention that when you book- or they could have on one of their multiple calls to ask me to reschedule. Telling me as I'm trying to rush to finish at work and the. acting like it's my issue that they do not have staff available to take care payments during their advertised operating hours was strange. I don't know. This is the first review I've left for a business that isn't 5 stars because the whole experience communicating with their receptionists has been frustrating. The lash tech was fine. Just the operation that seems poorly run.

Photos
The Lash Lounge
The Lash Lounge
The Lash Lounge - Classic fuller set by Maria.

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Classic fuller set by Maria.

Love Lashing - eyelashservice - Updated October 2026

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