Excellent Flavor - Everything Else Falls Flat
Service - 0 out of 10
Food - 8 out of 10
Price - 3 out of 10
Cleanliness - 3 out of 10
14 total problems with our experience, read below for the details.
When we first arrived we took note that there was only eight (8) tables and that they were full with guests. The waitress informed us that it would be 14 minute wait. There is no place to sit, to wait, so we waited outside. Two tables left and others, who we were unaware were waiting, were seated. Another two tables left and we still waited until another staff member finally noticed us and said it would be a few minutes for him to clear the table.
We were then seated and the first thing that all four (4) of us, two couples, noticed was that the table was extremely sticky (problem #1). So much so that the paper placements refused to move at all on the table, they were stuck in place. We were soon going to find out that this was the beginning of a horrible experience. The waitress was pleasant, took our orders, and the other couples drink order, but left before we were able to stop her to place our drink order (problem #2). We waited patiently for her to return, but she didn't bring the other couples drink order promptly and eventually had to flag her down and placed our drink order (problem #3 & 4). She then promptly returned with all of our drink orders, but my soda was flat (problem #5). I then flagged her down again and informed her and instead of asking if I wanted anything else to drink she walked away (problem #6). When she returned I said, just water, and then she offered another beverage and I refused and again asked for just water. Little did I or any of us know that our first fill of water or tea was going to be the only glass we would receive (problem #7).
The other couple ordered two entrees and naan and we ordered two entrees, an appetizer, and naan. When our utensils were brought to us they we placed directly on a serving tray that was dirty from the day of service (problem #8), food was still stuck to the tray. After which the other couple received their entrees and we received entrees too, but asked about our appetizer, which we had not received yet. Come to find out they gave it to another table across the room, I then said cancel our appetizer order, because we had our main dish (problem #9). She then returned to our table and gave the other couple that we were with their naan and walked away. We then flagged her down and asked if our naan was in the same basket, she informed us that it wasn't. Luckily we didn't wait for our naan, as it was never going to come (problem #10). She went back to the cooks and asked about our naan, we were able to hear the argument that ensued from across the restaurant (problem #11).
When she returned she informed us that it was her fault, that she had never placed the order for the naan. We then informed her to cancel our naan order, because by that time we had finished our meal. The food was excellent, but not for the price; small portions (problem #12). When our check finally arrived, she hadn't charged us for an ice tea (problem #13), we promptly informed her and she said don't worry about it. After all of this headache, we only received a free ice tea; luckily she had already removed the soda, appetizer, and naan. Because of the slow service, our overall time was around an hour and a half (problem #14) even with it being a small restaurant.
The food was delicious, but overshadowed by the worst service that we had ever experienced. read more