Aniya was amazing. I came into the mall today to buy a bunch of colognes and my last stop was LV. She was straight to the point, gave me her thoughts on different smells, and even sent me back with some samples. I will definitely be back to buy more colognes as well as other LV products in the future! read more

I'd been eyeing the S-lock cat eye sunglasses for MONTHS, telling myself that I'd circle back later when the time was right. Well, while visiting Scottsdale, I noticed there was a store, so I decided to visit just to try them on and make sure I truly liked them. It took a while to get into the store as it was a busy Saturday, but once inside, I was paired with Steven who was extremely patient and attentive. I'm glad I finally purchased. read more

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Abysmal Customer Service! On 11-JAN, around noon, I brought my wife and daughter to the store to purchase a set of tall boots. Bottom line up front, I have never had a more distasteful experience in a LV store than I just experienced. The check-in process went smoothly and the lady working the process was everything we've come to expect at a LV store but, that was where the pleasantness ended. We made our way back to the ladies shoe section after being told someone would be right with us as there were associates available. My wife knew exactly what she wanted and this was an early Valentine's gift so she would wear the boots while the weather was still appropriate in Phoenix. Not one sales associate greeted us. Two associates literally stood less than 10 feet from us, clearly noting us, and studiously ignoring us. We have a closet full of orange boxes and make regular purchases so, after nearly 30-minutes waiting without so much as a hello, we decided the customer service on the website is much better. We left and will order them without the pompous arrogance experienced at this ridiculous excuse for a LV store. read more

My mom finally went with me to Louis Vuitton Scottsdale to buy my first bag; I had saved up for a while to make the purchase so I was really excited. This month will not even mark a year since I bought it in December 2024. Well, I'll just say that the bags aren't what they use to be. My mom always raved about them buying hers in the 90s, so I was so excited to buy mine. I've had my Speedy for not even a year yet. I took my bag into the Scottsdale store this past week [10/19/25] to see what could be done about a tear around the leather near the key holder inside my bag, even though it's not a full year old. The Louis Vuitton repair specialist looked surprised and a bit in disbelief that it happened [he even checked to see if I really purchased it from the store on his handheld computer] right in front of me! Adding insult to injury. As if I was lying about it being new. But he confirmed it was true after finding it in his system he almost seemed to catch himself. He explained they could repair it, but the entire handle would need to be replaced because it's one piece [meaning the leather wouldn't match the other side once repaired]. He tried to explain that the new leather on the repaired side would be a slightly different shade and wouldn't match perfectly. Also, they could only fix the damaged side. So, if I wanted the other handle on the opposite side to match/be replaced, I would have to pay extra. In other words, they don't guarantee their products and couldn't do anything for me or my problem, and what they could do wouldn't match the other side? That doesn't do anything, but further ruin the bag. I felt my heart drop into my stomach, and tears filled my eyes. I walked out of Louis Vuitton crying, realizing I spent $2k on a bag that fell apart in less than a year! SAVE YOUR MONEY FOR SOMETHING ELSE. I wish you better treatment than I received. Heres some pictures of the damage that was too much for them to take care of & my receipt of it not even being a year old. read more

Louis Vuitton - Picture of my receipt the associate made sure to confirm my purchase as if I was lying to him. 2k on a bag to fall apart. - Leather Goods Near Me - Scottsdale, Arizona

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What a f'ing joke. They opened their expanded store at Fashion Square and have gone back to no longer allowing customers to browse uninterrupted. You MUST have a sales associate escort you around the store. They claim it's company policy. It's simply trying to create an undeserved sense of exclusivity. I thought the modern woman was smarter than to be taken in by flashy surroundings. Maybe this LV needs to hire enough staff to support the customer traffic. ... and when we're spending $4,000, it would be nice to be treated the way LV treats their customers in Europe and Asia. read more

Decided to purchase a new bag to add to my collection. Heidi B. Assisted me and was extremely patient with me as I looked at all the purses. She was professional, kind, patient, and someone who truly represents the brand. She was very thoughtful and when I go and purchase another Louis Vuitton bag, I will ask for her to assist me as well read more

Always a fun store to visit. Rachel was our Advisor and it was such a pleasure to work with her. She is very detailed oriented and knowledgeable about the products. The kids loved the added touches, thank you! You're definitely our Scottsdale advisor. read more

Louis Vuitton - Leather Goods Near Me - Scottsdale, Arizona

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More random just because gifts!! Happy girl :D Walked in here after leaving Gucci last Saturday evening to look around at purses. We were greeted by a few associates when we walked in. Did a walk around of the store and I found one that I liked. Alex was the associate that helped us and he was wonderful. He brought over a few different styles and colors to look. He also brought us some sparkling waters as well. He even boxed up some perfume and cologne samples! I needed a new slim card holder so I chose one of those in the black Monogram Empreinte Leather. Not sure why we were charged $5 more than what the price is online though?? I also chose the OnTheGo PM in the dove/cream color and absolutely love it! They didn't have any in stock at the time so they had to have it shipped in and I picked it up Wednesday evening. The associate on Wednesday evening was nice as well. She grabbed the order from the back, brought it out for me to check out and then wrapped it up all pretty. Great service! read more

Louis Vuitton - Random just because gifts - Leather Goods Near Me - Scottsdale, Arizona

Just wanted to highlight what I witnessed at Fashion Square on 02/05/26. My wife and I usually walk Fashion Square in the mornings. Around 9:30 today, or a little later, we were taking our usual stroll down the 2nd level of the mall when we overheard and saw an awful interaction between a group of Louis Vuitton employees. (I noticed they were all employees because they all wore the same black color suits and had LV branding). As we were walking past, I witnessed an older asian woman out of the group be extremely rude to employees at the Nordstrom coffee bar. I was taken aback at how pretentious, rude, unprofessional, and beneath everyone her attitude was. Although I did not see this interaction inside the Louis Vuitton store, I thought it was a shame to see that she was treating other people like this while wearing her uniform and representing this company. After seeing this, I went up to the two employees and asked if they were ok. My wife and I have been walking this mall for over 8 years and have never seen other employees from other stores treat people like this. Usually our walks are very pleasant, but after seeing that, it definitely left a bad taste in our mouths about who is representing the Louis Vuitton brand at Scottsdale Fashion Square. read more

My first time buying an LV I came to the store and my brother bought me a bag. Lydia was the first person we met she was kind and welcoming and offered her assistance as well as I believe Jose. Jose helped me with the remainder of my transaction he was awesome he was patient and offered suggestions . read more

Louis Vuitton - My bag and wallet we purchased - Leather Goods Near Me - Scottsdale, Arizona

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I walked into this store. I was specifically looking for Speedy 30. Sales associate instantly pulls out, bags that I don't even like. Trying to get me to buy the more expensive bag. when I already said I wanted speedy 30. You can do better than this LV. Was not treated as High Society. Was treated like a Regular Person. I have been to other LV stores and they are NOT like this. read more

High end store. Five star service? Yes! I brought a wallet here to be fixed and considering what I paid for it, it was worth getting it fixed! Of course the repair fee was not cheap either.... The only confusion I had with this store was all the security and salespeople wore black and looked nice. We ended up mistakenly talking to two security guys! Good selection of LV merchandise here and the value is high of course but it's a designer brand store! P.S. Evian water is offered if you're thirsty and in the hot desert, this is helpful! read more

I love this place. Trianna is usually our client advisor and keeps in touch with me on a regular basis. I have a collection of products but this time my hubby surprised me with the Palm Springs MM backpack and a Keepall Bandouliere 45 travel bag. We had to ship them so no pictures to post just yet but I will add them soon! We had 3 client advisors that helped and all 3 were wonderful. We visited both stores (men's and women's). At both, we received exceptional service as always and I'm so very excited for them to arrive. Special shout out to Aliya Little and Joseph at the men's store for all the help! read more

FIVE STARS. I came in for repair, and was looking for specific scarf. Sean was professional, patient and understood my style. Although I didn't find the right style of scarf I was looking for, he made sure I will get updated for winter collection. He also assisted me w repairing my NFB. read more

Louis Vuitton - Best sales representative - Leather Goods Near Me - Scottsdale, Arizona

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The Service was phenomenal. I was treated kindly by all staff members, and was never rushed or pushed off during my time in the store. Thank you for a great shopping experience. read more

Gone twice. Got Rachel the first time. She was great. Got Michelle the second time. She was amazing. Will be back :)

My husband surprised me with my first LV bag. I expected more out of it given the price. Not functional or as nice as bags I've paid $500 for or less! Turns out it had been previously returned! Crumbs inside and no plastic on any hardware. Scratched feet. Returning was not quick. Not professional, just disappointing. Service could have been way better given this is a so called luxury brand. Laughable and not worth the $3500 price tag, the store is for wannabes that want to pretend they have money. I'll stick with Nordstrom. read more

Terrible customer service. Accidentally asked the security guard for help and he was very rude. He was also starting us down it felt like after the incident. Then couldn't get anyone to help us. Wasn't overly crowded and they had sales associates in the back room. Other people were getting help while we decide to stand in line at the counter. Selection was really slim in the store as well. read more

Zero. I bought a pair of sunglasses and a bag. We got to the store near closing time on Friday and wrapped up when the doors were locked. The sunglasses were the last pair so the advisor asked me to look them over. They seemed fine in the store lighting. The advisor took them and the bag to the back to wrap. We waited a bit, I assume she cleaned them up because they were the showroom pair. I opened the box the next morning to wear them and there was a scratch down the center of the right lens. I was shocked. Not having another pair of glasses, and getting out of the car to watch our grandson play football in the beautiful Arizona sunshine, I had to wear the glasses for an hour. I then packaged them back up and took them back to the store. The manager was called over. This poor pretentious soulless wench with chapped, cc cream covered lips and zero personality or emotion approached - ready to crush me. She said NO! No refund or exchange. My fault for not noticing the scratch in store and then wearing them. Had I said I did not wear them, she said she would have exchanged them. So I should have lied? She brushed me off, pushed me away without advice. Just to go replace the lenses. That's all. No guidance on the process. No empathy. Her hands shaking with zero eye contact and in silence as she packed them up and slid them over. Rude, robotic, wretched. I saw the bad reviews on this store. I believe that experiences are what we make them. So I went into the store anyway. Well I was proved wrong and that we are at the mercy of humans who have too much power. Almost $800 glasses after tax. I only bought them because I take such good care of sunglasses that I buy a new pair every 5+ years. So I buy quality. Silly me. Zero stars. I should have ordered online. read more

I see several 1 star reviews, but I can speak of my own experience. I went in knowing exactly what I was looking for and stopped in first thing in the morning before it got busy. From the security guard at the door and his welcoming greeting to the sales associate and his helpful nature, I had a great experience. First glance the store is exceptionally clean and attractive. Prices are high, yes, but it's LV. That is to be expected. And yes I would go there again if I feel the need to splurge :) read more

Went there to see if they can add hot stamp on my purse and wallet and was told they can't do it because of the LV brass . I've seen it done before and I'm sure there are other ways to do it but NO she didn't even let me inside the store. I bought several items from Louis Vuitton from Canada, California and Paris and NEVER ever treated like the way I was treated at this store. I was looking to see other items to purchase as well but was not given the opportunity to go inside the store. And she had to do it in front of other customers so it's not cool, kind of embarrassing. She was very nice to other customers ahead of us but I was treated differently. read more

This is one of those stores that has decided to make you lineup outside to get in, and then they insist that somebody follows you to pester you constantly while you shop. The lady at the front was pretentious and spectacularly unhelpful. I was ready to spend several thousand dollars on a purse for my wife - one of many - but decided not to bother going on their waitlist to lineup outside their store. I really despise pretension when it comes to shopping. In my opinion, LV should feel grateful that their clients would take their time and money to Grace their store. They are definitely conveying exactly the opposite at this store. In my opinion, the management should be fired and replaced by competent people that value client relationships. I do not believe that LV Central has imposed this poor behaviour on the store because we shop at other LV stores without any problems at all and welcome open arms, full of appreciation. The ladies at the front in my opinion display almost derision for the clients that want to shop there. I would not bother going to this store again. read more

I overheard an employee offering perfume samples to another customer and saw her give her about three samples. When I asked for a sample they said "sorry, we don't give out samples" ... When I told them that I saw another customer get samples, they gave me one. Dont want to play the race card but it sure felt that way. read more

The only sales associate in this store that has earned my future business is Sean Quinn. He has always been extremely helpful, very kind, patient, and is the only representative that treated me like royalty. He has shown that time and time again. Sean I cannot thank you enough for working with me and I look forward to doing business in the future. If you are looking for a stellar sales associate I will always recommend him! read more

I made my first Louis Vuitton purchase at this location. Michelle was very nice and showed me serval bags to ensure I was 100% satisfied with my choice. I did have to switch out my bag of choice twice due to small scratches or marks I noticed. However, it was overall a smooth experience. read more

Louis Vuitton - Inside - Leather Goods Near Me - Scottsdale, Arizona

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The seller Rachel was absolutely rude with me in front of all other customers .. I don't know if it was because I asked if she speaks spanish or because I am mexican, but the way she left me alone after telling me that "I had two options; to take what she wanted To give me, or to go". I felt pretty bad, a brand like this should choose better the people who represent them. read more

This store has an amazing selection and impressive inventory. The employees are always inviting and kind, which makes shopping here a pleasant experience. read more

The moment I stepped near the store the attendant at the door had attitude with me. I was there at 7pm today 10/4/35 so Louis Vuitton can see who was at the door. I was already in shock with her behavior as if she owned the store. I have never witnessed such rude behavior and I shop at Louis Vuitton all the time. The store in Orange County, California is way better than this one. They need some pointers on how to welcome customers who want to spend money there. I left because I didn't like how I was treated. read more

Michelle was awesome. Highly recommend this location. Made a purchase with the help of the sales rep.

Gerri was so helpful. Highly recommend using her. Will definitely only buying my LV items with her going forward.

I scheduled an appointment for my bag to be assessed for damage that I purchased March 2021. Without any grief they gave me a $2k credit as some stitching had came out and the rim of the bag was separating. They gave me a brand new bag as "it was a known problem." I also brought a wallet in that I purchased 2018, but they said it had "normal wear and tear". I suspect I waited a little to long to bring it in to be assessed. Needless to say, I am extremely happy with the luxury customer service they've provided me. I'm honestly glad I didn't wait any longer to bring in the purse. read more

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My mother in law took in a LV wallet of mine that had a broken zipper. The gentleman that took care of her went above and beyond with his customer service skills and graciousness. Tim Gass was very kind and made her feel like a princess. Thank you, Tim, for being a true gentleman! read more

Staff are very friendly and knowledgeable of their products. They do a great job of remembering clients and catering to their taste.

I highly recommend this store at Scottsdale fashion square. Lydia is the most professional, friendly,and customer oriented manager. I feel like I am a valued customer! Michelle helped me find the best product. read more

Looking for a new briefcase with a unique design. After a 10 minute wait in line & only two customers at a time, I gained access. Stacy, who has been with LV for decades was my Luxury Specialist in my hunt for the large "On The Go" briefcase. Although the specific style I wanted was not in the store as I changed my mind color-wise, Stacy asked me to call/email her the following day to see if the daily shipment would bring it to inventory. It wasn't, so purchasing online was the next option as I didn't foresee going to the LV store back in Atlanta. Color breakdown Brown is canvas, Black is leather. All the complimentary bells & whistles including shipping are offered. Any repairs needed on your handbags/luggage approximate wait time is between 6-10 weeks & that's without an assessment. Even with limited occupancy & a lean team of employees, my visit was expedient & positive. The store is heavily disinfected after each customer in a clean environment. I frequently highlight great customer service when commission is a factor & not feeling forced to buy. Stacy was perfect with her saleswoman-ship. read more

Louis Vuitton - Birthday Blessing for Self, 4.16.2021. - Leather Goods Near Me - Scottsdale, Arizona

I took my purses to Repair at the Scottsdale mall Louis Vuitton store and my purses were in perfect shape nothing was wrong with them I just needed to put a new handle on one and the other one they were gonna redo it brand new while the one with the handle they tore it up on the sides where they replaced the handle and they blamed it on me that I brought it in with the canvas all cracked on both sides When I dropped off my purse, they gave me a receipt stating that my purse was in perfect condition when I took it to the store. But the repair manager, Joshua, that is a very rude old man refused to work with me and make things right so please if you take your purse to get repaired make sure you video take pictures of all of your purse or else. They will mess it up and blame it on you that it was already like that. I also have a receipt stating that my purse was in perfect condition. Also the store manager at the Scottsdale mall called me. She really didn't care she replace one of my purses, but the other one she said she couldn't do anything. I can't believe that they don't care about their customers always bought Louis Vuitton at Scottsdale and I am very disappointed at the Customerservice I got when I know that my purses were in perfect condition they mess it up and they don't want to take the blame for it. read more

Louis Vuitton - This is the receipt that they gave me when I dropped off my purse stating that it was in perfect condition - Leather Goods Near Me - Scottsdale, Arizona

Decided I needed to treat myself and visited the new store. There was a person with an iPad at the door so I wasn't initially sure what was going on. However I was pleasantly greeted and was informed that I had to wait for a client advisor to assist me. It was a short wait and I was assigned a client advisor who when I asked about the line..was told that due to the size of the store (5th largest in US) that it was to provide the best possible customer experience for customers visiting the store. No problem I'm glad I asked! I didn't see anything I wanted this time. BUT it was a great one to one shopping experience as I felt valued and appreciated not to mention the store was less crowded shopping this way and it wasn't like competing for attention for a client advisor with a ton of people. The store is huge and gorgeous. I will be back but now I have a client advisor who can help set up an appointment so I don't need to wait in line. read more

My most recent experiences have been even better! I have two contacts Mgr Whitney and Tina our Sales rep make it feel like a 5 star shopping experience every time we come. These two go out of their way to let us know what's new in stock, when items on our wishlist are back in stock, and even follow up on items we want! Whether purchasing that day or browsing for a future purchase, they are always pleasant just the same! They are/aren't helpful with my expensive habit lol but worth it Thank you both! read more

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Bought this $3,700 bag, didn't use it, tried to return it, they wouldn't accept it with out providing a reason, I told them it's not right of them to do so, it's goes against their policy, just like the last two locations in Arizona, these two locations will close. Horribly customer service, I won't be returning to buy anymore even though I've purchased 7 bags from Louis Vuitton...it's been 7 days since I purchased the bag. Relationships change all the time. Why can't your honor your return policy? This is highly unprofessional, obviously your sales have slumped and you need to cling on every bag sale to stay in business...I was talked to by 3 white women and one white male, they bragged they are the biggest brand in the world and laughed at me, my middle name is Louis and I'm French...way to lose a customer who has 1 million followers online between all my social media accounts, you have failed me Louis Vuitton Scottsdale! read more

Louis Vuitton - manager claims the bag had no sign of use but refused to issue a refund.. - Leather Goods Near Me - Scottsdale, Arizona

Another town another LV Store. We had shopped rom this store last summer during the pandemic. They were so kind to us, we decided to return. We stopped by this LV to have my fiancé pick out another item for her collections as we tour through the US. We got there Friday and the line was long. We decided that we would wait until Saturday morning and go right when the store opens. Saturday morning, we were second in line. Gena was our advisor who helped us out. We were with her for over an hour and she was more than accommodating. She didn't rush us at all. She brought us so many different items and helped us pick up a new purse for my lovely gal and a new duffel bag for me. The world is so much easier when kind people are around. Remember, toss out anyone who isn't nice or kind in your life. You don't need that type of negative energy. Speaking about energy, Gena was upbeat and positive. Unfortunately they didn't have one of the items in stock, but no worry, she ordered it for us. Overall great shopping experience and really nice staff. We will keep Gena as our lovely advisor in Scottsdale. read more

Louis Vuitton - Gena our lovely advisor - Leather Goods Near Me - Scottsdale, Arizona