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Loughead Nissan

2.5 (48 reviews)
Open 9:00 am - 7:00 pm
Updated 2 months ago

Services - Loughead Nissan

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About to check in for service.
Toni G.

Professional. Friendly. On time & efficient. Social distance enforcement. Lounge clean. Service quick.

Vehicle still available on webpage an hour after the person on the phone shouts at me for enquiring about the vehicle.
Sutirtha B.

I do not recall ever having a worse experience at a place which buys and sells items and interacts with consumers and this is why. I was interested in a 2018 Nissan Pathfinder and spoke to them on Monday morning during the President's day weekend about the availability of a certain vehicle. When I headed out of my home, the vehicle was still there. However, before reaching the dealership, a person from the dealership called and informed me that they had sold the vehicle. Because I was driving I couldn't talk at length and therefore when I reached my place of work about 30 minutes later, I called to confirm that it was the vehicle I was interested in and they indicated as much. Later in the day around 6 p.m. as I was headed back, I was checking the inventory at nearby dealerships one last time and saw that this vehicle was still available on all sites, including their own website (see picture). I dropped an email trying to confirm if the vehicle had indeed been sold or not because things often do fall through (e.g. financing couldn't be arranged or something else). A few minutes later, a person called me identifying himself as calling from Loughead Nissan and sternly demanded that I stop enquiring about the vehicle and added that the vehicle was being sold today for $30,000. Apart from the fact that it's impossible for a vehicle to sell at more than the list price ($29,130), I am truly shocked at how rude the person were. I am not the kind of person who takes offense easily but being rude with a customer for enquiring and then lying about selling a vehicle for more than the list price is SHOCKING. I had inquired about the availability of the vehicle only twice in the day - once via email and once via phone - and in both of those instances, the vehicle was still available on their webpage. If they really don't want to be "bothered" by their customers inquiring about their vehicles, they should do a better job of keeping their inventory more up-to-date. I am not sure who the person making the call was but behavior like this should not be tolerated and at a minimum, the person ought to be taught some customer-service skills. Again, if one thinks I am being unduly harsh one can see the many positive reviews that I have written for other dealerships such as Murray Kia of Conshohocken and John Kennedy Subaru. Update: I had a chat with the owner of the dealership on Tuesday re: my review. Private conversations ought to be private so I will not disclose what was discussed except to note that it did not cause me to rethink my review. The owner however came off as a bully because he tried dropping names of important figures at my workplace but unfortunately that did not impress me at all. Maybe those tactics work for others Mr. Loughead but not me. I also found that within a day of having posted my review, my email address was used to sign me up for an adult dating website. To the employee of the dealership who did that and is undoubtedly reading this review, what you are doing is not a joke or a prank. That is not how one should treat a fellow human being but because reminding you about the Golden rule (Matthew 7:12) may not work, let me also note that I will be reporting this to law enforcement for online harassment.

My brand new 2019 baby.
Abbi G.

I have had MANY cars and MANY car dealership experiences over the years, and I must say I am glad I decided to go to Loughead. Matt Bonhage was the salesperson who assisted me in August and it was the smoothest, easiest transaction I have ever experienced. Matt was kind and patient and I ended up leaving with a brand new car and a great lease deal. I'm just getting around to leaving this review and I've had my car for 4 mos now, but I had to share my awesome experience. Also, shout out to Greg in financing-also a very nice guy! I hope more people give Loughead a chance if they are in the market for a Nissan.

The disclosure of an added fee from a special search that the salesperson directed.

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2 months ago

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Jessica B.

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4 months ago

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9 months ago

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2 years ago

Great experience. The entire process was quick and Tom Palmer was straight forward and explained everything clearly. highly recommend.

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6 years ago

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6 years ago

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5 years ago

Very professional and quick service. I needed a new car battery and was in and out in under an hour. Julius was very helpful and kind!

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7 years ago

Had a great experience with this company Matt went above and beyond, so did the sales manager. Thank you very much for everything

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10 years ago

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Ask the Community - Loughead Nissan

Review Highlights - Loughead Nissan

Ted Loughead even came out and greeted my husband and I personally and made us feel at home.

Mentioned in 5 reviews

Read more highlights

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Magic Motorz

Magic Motorz

(20 reviews)

This rating is not based on their service, as I was unable to take advantage of that. Instead, this…read morereview is for their communication, or lack thereof. I have been trying for months to reach this business by phone, and have not had one phone call returned, despite leaving a couple of messages. I finally decided to try reaching out through Yelp. I thought that I'd finally made some headway, as shortly after filling out the form, I received a response with a list of their services and their prices. But it turns out that was merely an automated system response. Where it gets worse is I responded with the service that I would have liked. . . But crickets. Even though Yelp showed that my message was "Read". I gave them a few days, assuming that they were just busy. But I can't believe that a business can be so busy as to not provide at least an acknowledgement. My final communication was reaching out to thank them for their initial automated response and mentioning that I assume they have no availability. And again. . . crickets. The final straw was the notification that my message on Yelp had indeed been received and "Read", yet still ignored. I really wanted and tried to support this women-owned business, but I am extremely disappointed in their lack of communication. Reply to Business Owner's Response: A quick search of my cell phone's call history shows that I did in fact call the correct number. The screenshot below shows that I have been trying to reach out to you since May 2025. And if you look closer, you will see that each of the icons are outgoing calls. Not one call back was ever received from you, despite the voicemail messages that I left. Additionally, I still have my landline, so a couple of calls were also made using that phone number. However, I don't feel that it's necessary to provide a screenshot of those call records. After my last call of October 28, 2025, I finally reached out to you through Yelp in November 2025, which leads us to this review. Thank you for your response to my review, although I wish that I could have received a proper response outside of this forum. Good luck to you in the future.

Great service and car looked wonderful! Used valet pick up and delivery. Communication was great…read moreand very positive

Loughead Nissan - car_dealers - Updated May 2026

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