Let me start off with, I don't expect a used car, 2019 Subaru forester to be mechanically free. I…read morebought this used from Rafferty in April of 2025, with I'm sorry to say, a tire, paint, and extended warranty, totaling $4000. Replaced the battery in December 2025, and had to buy 3 new tires in March, which I didn't get batteries or tires from Rafferty. The right front wasn't going to pass inspection, because it has 2 gouges out of it. Meanwhile I had it to Raffertys shop for all the tires deflating 5lbs of pressure in a month, back in September, October, and December, and they told me nothing was wrong with the tires, and the tpms' were bad and not covered under warranty, that'll be $800. I walked out...Come March 2026 for inspection and it won't pass because of the front right having gouges out of it, and was told the other 3 will need to be replaced because they will screw up the all wheel, because they were old, and putting 1 new one on will ruin it. So I take it back to Raffertys, spend almost 2 hours, and they tell me that the tire, and the TPMs' are covered under my tire warranty and the extended warranty, and I'll only have a $100 deductible. So I left went to Costco got the tires, also while speaking to Rafferty's, and same tech, to make sure they have the same brand and model tire I am putting on, and I told him the TPMs were only $60 each to replace at Costco, his reply was that it wouldn't have Subaru on it...and he said, why would you do that if they are covered under your warranty. Next step is Raffertys to get the new tire on, and TPMs replaced. He had me scheduled for Monday, but the weather was going to be bad on Monday, and the tire was in, so I asked if I could come in on Saturday. I called Saturday @8:30am, and he said sure we'll fit you in. Got there at about 9:00, and I repeated to him, that this was only going to be $100, and he said yes and Scharr. About 3 hours later, he comes to me and tells me he's still working with Zurich on my warranties..and hour later he calls me over and tells me that it doesn't look like the tire, or the TPMs are not covered under my warranty. I told them to take the tire, and the TPMs the fuck out. Saturdays the waiting area was dead, compared to weekdays. This dealership was being shady, and I wasn't going to say, oh well, I guess I have to pay for it..an hour later, he came to me said he spoke with someone, and it's all taken care of , your total is $100.
My point in this review is that if I buckled they would have had $1200 from me. On the other 2 occasions that I was sitting in their beautiful waiting room, which had at least 25 people in it, and the staff would go to a customer and tell them their quote, and the 3 that I listened in on were all over $500 repairs. So I've talked with many people about my ordeal with Raffertys and I'm not along in the theivery and lying that goes on with this place. If my cars engine or trans goes, it'll be going to concordville, otherwise it goes to a trusted local mechanic. I told him when I left that I will never step foot in that place again, and he had the guts to say, why. I told him that I don't like to be told 1 thing 3 times, only to sit here for hours and you give me the switch, and he said he never asked me to pay for the tire and TPMs. I said what does it mean when you tell me that it's not covered under warranty??? Got in my car and left. The word that comes to mind when I think about Raffertys is sheister, and I hope anyone reading this takes this warning seriously, unless you don't mind giving them money unnecessarily.