I used to have a great experience with Lotus Laundry over the years, and excited to support a Woman Owned business in the community but unfortunately, their service has declined significantly. Recently, there have been too many issues with scheduling and delivery. While the washing service was never the best, I chose to continue supporting the business--until now.
Earlier this week, I scheduled a pickup, but no one showed up, and I received no communication. Giving them the benefit of the doubt, I emailed them to let them know what happened and rescheduled for Wednesday morning. Once again, no one showed up. When I finally called, I was told that no drivers were available. If that was the case, why wasn't there at least a courtesy call or text to inform me? Instead, the person on the phone suggested I just bring my laundry in and wash it myself. If I wanted to do that, I obviously wouldn't be paying for a pickup and drop-off service. When I pointed this out, I was met with silence.
At that point, I decided to move on. With a quick search, I found another laundry service in my area that offers pickup and drop-off and scheduled my service with no issues. Hopefully, this new business is more professional!
I'm extremely disappointed with Lotus Laundry and would not recommend them to anyone looking for reliable service. read more