I don't normally take the time to review services that I pay for, however, this one's unique. I'm comparing those to taking my car to an auto mechanic and the mechanic diagnosis and eliminates problems before they start swapping out parts. In other words, they find the problem, that's not making your car start and they replace it. A good mechanic, or computer tech with diagnose first, because they have vast experience and replace one part, and Walla your car starts or your computer network works. Lotek doesn't work like that, they suggested you replace this and that and buy new equipment, which isn't even the problem at all. Some people should just stick to what they know. Computers are one thing and networking is another. Also be ready to babysit his child while he's working on your problems because he will bring his daughter along who is a handful. I'm not going to call them again. read more