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    Los Morros

    5.0 (3 reviews)
    Closed 9:00 am - 8:00 pm

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    4 years ago

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    Los M.

    Thank you so much Jose! We really appreciate your feedback!

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    Jimmy John's

    Jimmy John's

    2.8
    (62 reviews)
    2.2 km
    $

    placed an order for an Ultimate Poker sandwich, a Country Club sandwich, and Powerade drinks…read more Unfortunately, the delivery driver forgot to bring the drinks. When I informed her of the oversight, she seemed unsure of what to do, and after a brief exchange, I suggested she return to the store to retrieve the missing drinks. She agreed to return but did not seem to want to resolve the issue herself. After waiting, the driver returned with the drinks, but upon opening my husband's sandwich, we noticed that it had a hole in it, as though someone had pressed their finger into it. At this point, I called the store at 12:38 PM CST to speak with the manager. To my surprise, the manager refused to give me his first name, citing store policy. However, after doing some research, I discovered that Jimmy John's does not have a policy that prohibits managers from providing their first names. This led me to believe that the person I spoke with might not have been the manager at all. Despite explaining the situation and asking for a refund, the manager showed no empathy or concern for my experience. He merely said that it was okay for me to send the food back with the driver. When the driver returned to pick up the food, I informed her of the situation, and she took the bag. However, my husband later discovered the food discarded in the middle of the street. This is completely unacceptable behavior for any company, let alone one of Jimmy John's size and reputation. As a long-time customer, I am deeply disappointed by this experience. The lack of responsibility, empathy, and professionalism from both the delivery driver and the manager has completely soured my opinion of your company

    I absolutely love Jimmy John's but they have really gone down hill Freaky fast has become…read moreunbelievable slow, my order took 2 hours to arrive , I mean its a sandwich when I order a steak meal it gets to me faster that this. My last order the sandwich was lacking meat and very sloppy I wanted to send it back but choose to not give up on Jimmy John's yet, but just ordered again and again saying it will be about 2 hours for the delivery again..... sorry guys , a very unsatisfied and unhappy customer.

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    Jimmy John's
    Inside the little John, didn't request extra Mayo
    Inside the little John, didn't request extra Mayo
    Pinky for size reference.

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    Pinky for size reference.

    Los Morros - sushi - Updated July 2026

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